I am a DVA Gold Card holder and have had problems getting my concession entitlements. Customer Service person Miriam took my details and resolved all of the outstanding issues including back dating my benefits. It was quick and painless.
Thanks for your help,much appreciated.
Had sumo gas connected as well as electricity after moving into my first home. Hadn't had any dropouts or other problems. The staff were really nice and are understanding, makes you feel welcomed and open. Thanks to Laura who was incredibly helpful today. Would recommend!
Best Customer Service Ever
My recent experience with Merem was brilliant, she was a real person who offered real solutions that meant so much. After leaving a supplier who treated their customers like robots having this experience is a pleasure.
5 star service Merem, you deserve recognition for the service and manner you provided for me today. In fact from the beginning on every interaction I’ve always been looked after, if you want service and real people then Sumo is the company I’d recommend without hesitation. Cheers L :)
Excellent customer service
We are happy with Sumo for gas and electricity supply to our home. Especially today with his ( Joshua Napoli ) knowledgeable and passionate help made our life even batter and easier. Thanks Joshua and appreciate your help.
Fantastic customer service and very understanding
I have found Sumo to be one of the most uderstanding and compassionate utility companies i have ever been with. Any problems and they are more then happy to help you out.
Great customer service :) a fantastic company all round.
Team is perfect ! keep up the good work
There are few things I want to appreciate today after 2 year with the company. 1) No long holds. 2)Fair discounts and 3)The customer service team is amazing and they are very friendly. I just spoke to one of them and the way he fixed the thing for me, Motived me to spare some time for this review orComment.
Great discount and customer service
We have switched from energy Australia to sumo because we were receiving outrageous bills and now are getting heavily reduced bills with great discounts. Also the customer service is wonderful.
Excellent customer service
Having received frustratingly poor customer service from utilities companies in the past, I was pleasantly surprised by the professionalism of Zac and the other Sumo customer service staff I spoke to today. You would expect articulate staff with high level communication skills would be a must for any customer service operation, but surprisingly few large organisations appear to understand this. Well done, Sumo!
excellent communication from Vanessa
Following Vanessa's information, I'm puzzled by:-
1) We received no notification of being a customer of Sumo after occupation of Unit No.215/15 Fulham Rd, Rowville, 3178 since 25/1/19.
2) No invoice with account number provided by to date, due to Sumo's technical issues.
3) We are not considered for the usual discount for our gas usage.
Direct debit problem.
Thanks for sorting out my direct debit issue quickly. You were able to answer all my queries. I am very pleased with Dimo's customer service. Also I didn't have to wait on the phone to speak to someone. That's a pleasant change.
New service provider is amazing.
I have had no problems with my gas since I changed from another service provider. Highly recommend Sumo for both gas and electricity and service has been constant and very professional.
The reviewer stated that an incentive was offered for this review
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