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Sumo Gas

Sumo Gas (page 2 of 5)

4.2 from 85 reviews

Reviews

4.2

85 reviews
5
(59)
4
(10)
3
(1)
2
(2)
1
(13)
  • Transparency
    4.3 (56)
  • Customer Service
    4.5 (67)
  • Rates and Fees
    4.0 (63)
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Marie

MarieGippsland, VIC

  • 2 reviews
  • 1 like

Excellent customer service as usual!

published

Called to check the account I had mislaid. Received clear and courteous customer service. The time I waited for the call to be answered was very reasonable, as I had learned to expect from Sumo.

Customer Service
Rates and Fees
ServicesGas
1 comment
Sumo
Sumo Service SpecialistSumo
ah1984bosna

ah1984bosna

  • 2 reviews

Great service

published

I have Gas and electricity with sumo
I am Existing customer
Great service and good stuff i always get when i contact Sumo for gas and electricity and they are always there to support and help me

Transparency
Customer Service
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ServicesElectricity and Gas
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1 comment
Sumo
Sumo Service SpecialistSumo

Amazing service from Brad

published

Brad was kind and reliable. He gave me great advice and service. I am so happy with his service. It really makes me want to recommend people for this service.

Transparency
Customer Service
Rates and Fees
ServicesElectricity and Gas
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1 comment
Sumo
Sumo Service SpecialistSumo
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Jeanette C.

Jeanette C.Greater Melbourne (Outer), VIC

  • 2 reviews

Nice not to wait when calling, courteous operator who was easy to understand.

published

Fairly satisfied with the service; however, the supply charge seems to be a bit steep. So far I have not experienced any interruption to the power but have not used sumo at this address for very long.

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1 comment
Sumo
Sumo Service SpecialistSumo

Hi Jeanette , thank you for taking the time to provide your feedback. We are so glad to hear that you are a very happy Sumo customer. If there is anything more we can do to help, please let us know. Kind regards, Mez @ Sumo

terrible gas service provider

published

Sumo is charging gas based on the estimation incorrectly even someone came to do the gas reading. no reply from sumo at all, no customer service, just charging more and more.

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1 comment
Sumo
Sumo Service SpecialistSumo

Update Card Details

published

As always the cost of power is far to high , but i must say that in all the time i have been with Sumo i have only experienced cuts in power for seconds and then it has been back on again ,and only eirly mornings 4am
when everyone has been in bed so with all my Solar , gas and electricity communications everyone has been very helpful, given me better service help wise than i expected and will recommend Sumo when discussing the topics of Gas Electricity and Solar which i also recently had instaled

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Sumo
Sumo Service SpecialistSumo
Rach

RachCentral Highlands and Goldfields, VIC

  • 2 reviews

Great customer service

published

No waiting time when calling, easy to talk to consultant who new what I wanted and provided more than I had expected. So helpful and didn’t waste my time. Nothing was too much.

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1 comment
Sumo
Sumo Service SpecialistSumo

Later payment

published

I spent most of December in hospital therefore missing the gas payment date by about 5 days. Vanessa was kind enough to apply the discount due to my circumstances. I would recommend Sumo.

ServicesElectricity and Gas
1 comment
Sumo
Sumo Service SpecialistSumo
Mark

MarkCentral Highlands and Goldfields, VIC

terrible service

published

Had the gas and electricity connected. At first everything was great. Then no bills, no calls, nothing and then I get home to find my gas is disconnected. Sumo made no attempt to contact me and .so I am going back to my former provider that I had no problems with in all the years I was with them.

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1 comment
Sumo
Sumo Service SpecialistSumo
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customer service credit transferred to offset gas bill payment

published

Get all my request done exactly I wanted and sent me a confirmation email instantly. Call attended in reasonable time frame. Excellent customer service, will definitely recommend others to join sumo

Customer Service
ServicesGas
1 comment
Sumo
Sumo Service SpecialistSumo

Hello there, thank you for taking the time to provide your feedback. We are so glad to hear that you are a very happy Sumo customer. If there is anything more we can do to help, please let us know. Kind regards, Mez @ Sumo

Stewart

StewartGoulburn Valley, VIC

Fantastic service

published

All power has been reliable. Cheap plans and fantastic swift service. So happy to have chosen Sumo they really leave the other companies for dead. And its great as there is no language barrier. Just happy and helpful ppl each time I call

Transparency
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1 comment
Sumo
Sumo Service SpecialistSumo

Checked bill, payments and paid difference

published

See above. Well explained and pleasant manner. Understood clearly.Rang to query my billl as am fairly new to Sumo and paid the required amount and was ably assisted by the young man. Thanks ,

Transparency
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1 comment
Sumo
Sumo Service SpecialistSumo

I have found Sumo to be the best supplier I have experienced

published

Excellent Customer Service with Sumo as always. Helpful and resolved my queries. Used to receive regular updates on which days more power was used. Found this helpful. Why does this not continue, I had mentioned it to friends as being a great idea.

Transparency
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Sumo
Sumo Service SpecialistSumo
Lisa

LisaGreater Melbourne (Metropolitan), VIC

Excellent customer service & very helpful

published

Everything is going really good. Have been with sumo for years and am quite happy with their services. I have gas and electricity. Prices are good. Could not complain at all

ServicesElectricity and Gas
1 comment
Sumo
Sumo Service SpecialistSumo
Michael T.

Michael T. Greater Melbourne (Inner), VIC

  • 4 reviews

Gas Bill enquiry to 'Tae'. Sumo Customer Support Officer.

published

Phone enquiry made to 'Tae'. Customer Support Officer at Sumo. She received my enquiry and handled it attentively and effectively, answering my question in the process. I commend her effort for resolving my issue.

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1 comment
Sumo
Sumo Service SpecialistSumo
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William HAMMAD

William HAMMADGreater Melbourne (Inner), VIC

Help paying the Bill

published

Sumo simpely the Best/ in Customer service! Helping out and understanding! Extend my bill when needed! Im very Happy ! Thank you ! Megan! For ur Great customer service! And Understandibg!! Thank you

Transparency
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1 comment
Sumo
Sumo Service SpecialistSumo
Kathy Holland

Kathy HollandGreater Melbourne (Outer), VIC

  • 2 reviews

I chatted online, asking for assistance regarding my gas bill.

published

I was requesting assitance regarding my latest gas bill. I was assured someone would call me during business hours the next day. I am still waiting for that call.
I ended up calling in myself. It's the first time I have had to deal with Sumo since signing with you, and honestly, it makes me want to switch energy companies after such poor service.

Transparency
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ServicesElectricity and Gas
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1 comment
Sumo
Sumo Service SpecialistSumo

Hi Kathy, thank you for taking the time out to provide feedback. I am very disappointed to hear that no one reached out to you, as requested. Please send us an email to info@sumo.com.au so we can get in contact to resolve. Kind regards, Kat @ Sumo

Good deal

published

Sumo has a vry helpful team.i have gass , electricity, internet with them. I talk to Merem and she help me to fix my bill.
Realy appreciate to help us .
Thanks Merem.

ServicesGas
1 comment
Sumo
Sumo Service SpecialistSumo

The reviewer stated that an incentive was offered for this review

Winnie

WinnieVictoria

The consultant was very patient over the phone, explain things in detail and clearly and very helpful.

published

Gas power and electricity installed
The set up process was very easy
Very reliable, no experience of dropout so far, so good experience with Sumo.
The consultation over the phone was helpful!

ServicesElectricity and Gas
1 comment
Sumo
Sumo Service SpecialistSumo
Sandra Musso

Sandra MussoGreater Melbourne (Metropolitan), VIC

Vanessa was terrific - i had a gas issue, and then realized my Electricity was never in my name

published

we received a sumo gas bill saying it was overdue- never received the original invoice- Vanessa explained it was an all customer issue. it will be resent next week. issue was resolved.

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1 comment
Sumo
Sumo Service SpecialistSumo
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Questions & Answers

Noel S.

Noel S.asked

Gas

current amount owing?

1 answer
Lisa
Lisa

Nil

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