Sumo Gas
Part of Sumo Energy 3.4 

Sumo Gas

 Verified
Sumo Gas
3.8

162 reviews

PositivevsNegative
72% · 11742 · 26%

Reviews

162 reviews
Rod
RodNew South Wales13 posts
  Gas

Strange encounter

The gov website cautions that prices are not fixed for Sumo Assure plan.
Fair enough, but when I called to ask how often would that change, the guy couldn't give me any written assurance about that.
So you could pay x today and tomorrow be charged for double..
0 stars on transparency!
Sumo
Sumo   DM   
More
Get quotes
Looking for an Energy Provider?

Use our energy plans comparison tool

Start now
Angela
AngelaGreater Melbourne (Inner), VIC2 posts
  Gas

Great Customer Service

Thank you Jay for taking time to understand my issue, in particular with my bill and meter reading and your explanation helping to resolve this matter. Your customer service and care are very much appreciated. All the best. Show reply
Briony
BrionyGreater Melbourne (Metropolitan), VIC
  Gas

When Customer service goes right!

Faultless service and even better Customer Service! Brad is wonderful and kept me reassured and in good spirits with all going on right now. Best laugh I've had all week. Thanks Brad, you're a gem! Show reply
M. Lee
M. LeeGreater Melbourne (Inner), VIC2 posts
  Gas

Kind and Customer Oriented Service

Thank you, Brad for your advice on the bill with regards to meter reads, dates, access issues, etc. It was helpful, commonsensical, and kindly communicated. I appreciated your customer focus. Show reply
Andrew
Andrew
  Gas

Satish : Customer Service

Satish at Sumo was fantastic! So much so I am writing a review. Genuinely very pleased with his customer service - he made the whole process very easy and offered tips on how to save on energy bills. Show reply
Get quotes
Looking for an Energy Provider?

Use our energy plans comparison tool

Start now
Jo-anne Jamieson
Jo-anne JamiesonGreater Melbourne (Outer), VIC
  Gas

GAS BILL QUERY

I called regarding an excessive gas bill. I spoke to Vanessa, who was extremely helpful, efficient and lovely to chat with. She directed me to what I had to provide to get my query addressed! Vanessa also suggested to ring the default team to see if we were on the best rate for our gas and electricity accounts, which we did, and now we're on a better rate! Thanks Vanessa, truly thankful for your assistance! Cheers! Show reply
Grace
GraceGreater Melbourne (Metropolitan), VIC3 posts
  Gas

Stupendous

It was 10 mins to closing when I called about a refund. Brad hopped onto making it happen Immediately, never minding the inconvenience to him in leaving work late. He was most personable and pleasant, professional and efficient. Really reassuring all was done and to the last detail. The task and my piece of mind was paramount, and even took the time and trouble to explain the refund and billing process to me. Brad took the shortest time possible to make this all happen due to his spirit of and efficacy of his service. Thank You, Brad. Show 2 replies
Lisa
LisaGreater Melbourne (Outer), VIC2 posts
  Gas

Review bundle package

Gas account review and look to bundle my Sumo electricity
I have had no issues with supply and the process was efficient and easy
The operator was very friendly, professional and helpful Show reply
Amy
Amy
  Gas

It is a little cheaper than last years when I was with another company

I called regarding my gas account. The person I spoke with was extremely helpful. He arranged for my gas account to be paid in 2 parts as I am a pensioner and find it difficult to manage a large gas bill.
Thank you Show reply
Get quotes
Looking for an Energy Provider?

Use our energy plans comparison tool

Start now
Carl
CarlGreater Melbourne (Metropolitan), VIC
  Gas

question answered

I was concerned that my gas invoice had been lost somewhere so I called Sumo to make sure all was OK, the customer service person checked and told me the gas account was every 2 months and electricity every month. The problem solved and he was easy to talk to and efficient. Thanks Carl Show reply
Julia
JuliaGreater Melbourne (Metropolitan), VIC2 posts
  Gas

Perfect company

The amazing customer service team has always gone above and beyond each time I called, helping me out and resolving issues wherever possible. They make you feel like a valued customer and not just another number. Show reply
Josie
JosieGreater Melbourne (Outer), VIC3 posts
  Gas

Great company Sumo

Thank you so much to Josh as l had missed a payment and needed to pay the last amount not current as l was strapped for cash. Without an issue josh saved the day for me and l cannot be more appreciative of his actions. So polite and caring and most understanding. Thank you so much josh and he is a credit to Sumo. Thank you too Sumo Show reply
Jan
JanGreater Melbourne (Metropolitan), VIC2 posts
  Gas

I have received excellent service any time I call for assistance

I have both gas and electric from Sumo and I am very happy with the service and the prices they charge, where as prior companies charged at a much higher rate. Show reply
mark w.
mark w.
  Gas

Great service

Great service at least you dont hassle me about a bill & I would recommend your company to All my friends thank you for caring & supplying my household with Electricity & gas Mark warr
t Show reply
Mayur
MayurSydney, NSW
  Gas

Nightmare following up to get started

It's been at least 3 weeks and I'm still waiting for Sumo team to come back on any update on getting started with their service. They keep creating tickets for every followup I make. Sales team is good in speak but that's all they have. Their info email box doesn't respond either.
Sumo
Sumo   DM   
More
Barbie
BarbieGoulburn Valley, VIC3 posts
  Gas

Changing my gas account to Sumo

Already have powered with Sumo very reliable, and changed my gas account to sumo so will be all on one account via email. and Sumo has a better rate than the company I was with Show reply
Energy Providers

Find out how Sumo Gas compares to other Energy Providers

Know better, choose better.

Compare all
Cheryl L.
Cheryl L.Greater Melbourne (Outer), VIC22 posts
  Gas

New Customer to Sumo

I changed over to Sumo, had a query about my gas bill. I rang this morning, spoke to Archy who was very efficient, sorted the problem out in no time. Show reply
Rita Kansal
Rita Kansal
  Gas

the representative explained the steps very well

Gas Bill was discussed as I didn't receive the bill bu 7 April. The representative explained that bill is ready with estimated bill reading. She suggested that I should send actual reading with photo and she can generate new bill for me. Show reply
ah1984bosna
ah1984bosna2 posts
  Gas

Great service

I have Gas and electricity with sumo
I am Existing customer
Great service and good stuff i always get when i contact Sumo for gas and electricity and they are always there to support and help me Show reply
Tayla
Tayla
  Gas

Amazing service from Brad

Brad was kind and reliable. He gave me great advice and service. I am so happy with his service. It really makes me want to recommend people for this service. Show reply
Jeanette C.
Jeanette C.Greater Melbourne (Outer), VIC2 posts
  Gas

Nice not to wait when calling, courteous operator who was easy to understand

Fairly satisfied with the service; however, the supply charge seems to be a bit steep. So far I have not experienced any interruption to the power but have not used sumo at this address for very long. Show reply
QWERR
QWERR
  Gas

terrible gas service provider

Sumo is charging gas based on the estimation incorrectly even someone came to do the gas reading. no reply from sumo at all, no customer service, just charging more and more.
Sumo
Sumo   DM   
More
Peter
Peter
  Gas

Update Card Details

As always the cost of power is far to high , but i must say that in all the time i have been with Sumo i have only experienced cuts in power for seconds and then it has been back on again ,and only eirly mornings 4am
when everyone has been in bed so with all my Solar , gas and electricity communications everyone has been very helpful, given me better service help wise than i expected and will recommend Sumo when discussing the topics of Gas Electricity and Solar which i also recently had instaled
Sumo
Sumo   DM   
More
Rach
RachCentral Highlands and Goldfields, VIC2 posts
  Gas

Great customer service

No waiting time when calling, easy to talk to consultant who new what I wanted and provided more than I had expected. So helpful and didn’t waste my time. Nothing was too much. Show reply
Cazz
Cazz
  Gas

Later payment

I spent most of December in hospital therefore missing the gas payment date by about 5 days. Vanessa was kind enough to apply the discount due to my circumstances. I would recommend Sumo. Show reply
Mark
MarkCentral Highlands and Goldfields, VIC
  Gas

terrible service

Had the gas and electricity connected. At first everything was great. Then no bills, no calls, nothing and then I get home to find my gas is disconnected. Sumo made no attempt to contact me and .so I am going back to my former provider that I had no problems with in all the years I was with them.
Sumo
Sumo   DM   
More
Energy Providers

Find out how Sumo Gas compares to other Energy Providers

Know better, choose better.

Compare all
cyc
cyc
  Gas

customer service credit transferred to offset gas bill payment

Get all my request done exactly I wanted and sent me a confirmation email instantly. Call attended in reasonable time frame. Excellent customer service, will definitely recommend others to join sumo Show reply
Stewart
StewartGoulburn Valley, VIC
  Gas

Fantastic service

All power has been reliable. Cheap plans and fantastic swift service. So happy to have chosen Sumo they really leave the other companies for dead. And its great as there is no language barrier. Just happy and helpful ppl each time I call Show reply
Patsy Kessler
Patsy Kessler
  Gas

Checked bill, payments and paid difference

See above. Well explained and pleasant manner. Understood clearly.Rang to query my billl as am fairly new to Sumo and paid the required amount and was ably assisted by the young man. Thanks , Show reply
Jillian
Jillian2 posts
  Gas

I have found Sumo to be the best supplier I have experienced

Excellent Customer Service with Sumo as always. Helpful and resolved my queries. Used to receive regular updates on which days more power was used. Found this helpful. Why does this not continue, I had mentioned it to friends as being a great idea. Show reply
Lisa
LisaGreater Melbourne (Metropolitan), VIC3 posts
  Gas

Excellent customer service & very helpful

Everything is going really good. Have been with sumo for years and am quite happy with their services. I have gas and electricity. Prices are good. Could not complain at all Show reply
Michael T.
Michael T. Greater Melbourne (Inner), VIC4 posts
  Gas

Gas Bill enquiry to 'Tae'. Sumo Customer Support Officer

Phone enquiry made to 'Tae'. Customer Support Officer at Sumo. She received my enquiry and handled it attentively and effectively, answering my question in the process. I commend her effort for resolving my issue.  Show reply
William HAMMAD
William HAMMADGreater Melbourne (Inner), VIC
  Gas

Help paying the Bill

Sumo simpely the Best/ in Customer service! Helping out and understanding! Extend my bill when needed! Im very Happy ! Thank you ! Megan! For ur Great customer service! And Understandibg!! Thank you Show reply
Kathy Holland
Kathy HollandGreater Melbourne (Outer), VIC4 posts
  Gas

I chatted online, asking for assistance regarding my gas bill

I was requesting assitance regarding my latest gas bill. I was assured someone would call me during business hours the next day. I am still waiting for that call.
I ended up calling in myself. It's the first time I have had to deal with Sumo since signing with you, and honestly, it makes me want to switch energy companies after such poor service.
Sumo
Sumo   DM   
More

Hi Kathy, thank you for taking the time out to provide feedback. I am very disappointed to hear that no one reached out to you, as requested. Please send us an email to info@sumo.com.au so we can get in contact to resolve. Kind regards, Kat @ Sumo

Harpreet K.
Harpreet K.
  Gas

Good deal

Sumo has a vry helpful team.i have gass , electricity, internet with them. I talk to Merem and she help me to fix my bill.
Realy appreciate to help us .
Thanks Merem. Show reply
Winnie
WinnieVictoria2 posts
  Gas

The consultant was very patient over the phone, explain things in detail and clearly and very helpful

Gas power and electricity installed
The set up process was very easy
Very reliable, no experience of dropout so far, so good experience with Sumo.
The consultation over the phone was helpful! Show reply
Energy Providers

Find out how Sumo Gas compares to other Energy Providers

Know better, choose better.

Compare all
Sandra Musso
Sandra MussoGreater Melbourne (Metropolitan), VIC
  Gas

Vanessa was terrific - i had a gas issue, and then realized my Electricity was never in my name

we received a sumo gas bill saying it was overdue- never received the original invoice- Vanessa explained it was an all customer issue. it will be resent next week. issue was resolved. Show reply
Danielle
Danielle2 posts
  Gas

Very understanding

I just got off the phone to Joshua and can't thank him enough for being understating and empathetic of my situation. He was very helpful and provided an outcome that I greatly appreciate! Show reply
Anne whiting
Anne whiting
  Gas

Great service from the call centre on both gas and electricity. Thankyou

Have great service from Sumo. No issues at all. Am offered better deals don't have to ring and enquire. We have both gas and Electricity thru Sumo and any calls have been answered with outstanding professionalism. Show reply
Happy
HappyGreater Melbourne (Metropolitan), VIC3 posts
  Gas

Great customer service

I have gas and electricity with Sumo and have been impressed with the continued great customer service.
The set up process was immediate and the services reliable.
Any questions have been answered promptly. Show reply

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.

NEW SERVICEFind the right energy provider

Compare, switch and save all in one place

Start Now