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Sumo Internet

Sumo Internet

NBN 50, NBN 25, NBN 12
1.5 from 19 reviews

Reviews

(2)
(0)
(1)
(0)
(16)
  • Value for Money
    1.6 (14)
  • Transparency
    2.1 (9)
  • Customer Service
    1.6 (14)
  • Adequate Speeds Yes (17%) · No (83%)


Pam K.

Pam K.Northeast, VIC

Nonexistent customer service

published

Nonexistent customer service After updating the firmware on my modem as per sumos instructions I had no Internet so I tried to call customer service at 5pm Saturday afternoon for a simple walk through on how to set up the modem again and was instructed the customer service hours and tech support were only available Monday to Friday 8am to 8pm and 10-4 Saturday and even though there was a customer service live chat available with an apparent sales consultant who had no access to any accounts. I was informed that I would be the remainder of the weekend with no Internet service. Consequently trying to cancel my service right now having no luck fortunately switched to Aussie Broadband who have awesome service.

Transparency
Customer Service
Value for Money
Start DateMay 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Sumo
Sumo Customer ServiceSumo

Deepak

DeepakSydney, NSW

Stay away from SUMO, I would give 0 stars

published
Transparency
Customer Service
Value for Money
Start DateDecember 2019
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Sumo
Sumo Customer ServiceSumo
Jarrod

Jarrod

  • 6 reviews

Okay service, okay support, disorganised customer management

published
1 comment
Sumo
Sumo Customer ServiceSumo
Monique

MoniqueGreater Melbourne (Inner), VIC

Sumo is the worst NBN, gas, electricity

published

Overpriced, terrible communication: I paid $300 for a hole in my wall and still didn't get NBN. What Bundle discount? unless it means paying double what my new provider charges

Transparency
2 comments
Sumo
Sumo Customer ServiceSumo
Monique
Monique

Great service at a great price

published

Since changing from another provider havent had any disruptions or slow speed,
Transition to sumo was so easy
Gas and electricity also transferred from another provider and was very easy with no disruptions

Transparency
Customer Service
Value for Money
Start DateOctober 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
Sumo
Sumo Customer ServiceSumo

Sunny D. Syem

Sunny D. SyemGreater Melbourne (Outer), VIC

  • 2 reviews

Utter garbage

published
Transparency
Customer Service
Value for Money
Start DateFebruary 2019
Standalone or BundledBundled
Data TypeUnlimited Data
See all answers
1 comment
Sumo
Sumo Customer ServiceSumo

Lis

Lis

  • 2 reviews
  • 1 like

Poor Internet Service

published

Sadly we've had to cancel our service due to very slow connection, we we're connected to NBN100 and we we're only getting max 10mbps on download, after speaking with Technical support on numerous occassion tried to have this matter resolved we kept doing what they asked and nothing was going right for us, we've decided to change providers. Best advice for newly built house in a newly developed areas please ask your neighbours for what provider they recommend.

Adequate Speeds No
Data TypeUnlimited Data
1 comment
Sumo
Sumo Customer ServiceSumo

Sass

SassSydney, NSW

  • 3 reviews

Sumo rules!!!

published

From the get go Sumo have not only been helpful... but they are reliable and theres no fuss! So much cheaper than other providers! They won me over in 5 minutes after being with my old provider for over 10 years....!!!! Awesome company!

Transparency
Customer Service
Value for Money
Start DateSeptember 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Sumo
Sumo Customer ServiceSumo
Brad

Brad

  • 2 reviews

Might be the worst technical support I've ever experienced

published
Transparency
Customer Service
Value for Money
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Sumo
Sumo Customer ServiceSumo

Hi Brad, I am very disappointed to hear this. Please send me an email to social@sumo.com.au so I can have this looked into for you. Regards, Amelia @ Sumo

Terrible

published

Terrible connection. Internet not working for over two weeks! Multiple calls to customer service - very unhelpful. Internet still not working had no other choice but to cancel. Was told I would not be charged for days without service - but money was taken out of my account! Very unhappy with Sumo and their customer service

Transparency
Customer Service
Value for Money
Start DateJanuary 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Sumo
Sumo Customer ServiceSumo

Hi there, I am disappointed to hear that this has happened. Please send me an email to social@sumo.com.au so I can get this resolved for you. Regards, Amelia @ Sumo


Liz

LizGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Terrible - stay away

published

I've Sumo nbn for a couple of months. My connection is rarely usable - that is, it either states I'm connected but the internet doesn't work or the connection is 'limited'. I work from home so reliability is a priority for me - what a mistake going with Sumo!!! Even while trying to submit this review my connection has dropped out at least a couple of times. I'm at my wits end with this provider. On another note, I signed up my gas and electricity with them too, in a month they send me a rate increase letter!

The moment I get a chance I'm switching.

Transparency
Customer Service
Value for Money
Start DateMarch 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Sumo
Sumo Customer ServiceSumo

No internet, no tech support

published

Terrible service, either constantly dropping out or no internet at all. I have rebooted my modem on the hour, every hour this week end especially and still have nothing. Som many other companies, don’t be fooled by their apparent good price.

1 comment
Sumo
Sumo Customer ServiceSumo

Poor after service

published

I had my internet connected on the 18th of March .Only had 2 days of service and then nothing since then. I have called them every single day since and they twice gave promises of a technician coming that required me to be home between 8am and 12pm. Can you imagine cancelling work and having to wait for technicians who never showed up. I am truly frustrated and hope this will be sorted out soon. Very poor first impression! Dissapointed Customer.

Customer Service
Value for Money
Start DateMarch 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
3 comments
Sumo
Sumo Customer ServiceSumo
Vivian M.
Vivian M.

Still mo internet to date. Could you please cancel the service and arrange for a refund. I have opted to use a different provider. Appalling service to say the least.

Sumo
Sumo Customer ServiceSumo

Hi Vivian, Please email us at social@sumo.com.au and we can look into this issue for you. Alternatively give us a call on 13 88 60. Regards, Amelia @ Sumo


Brenno

BrennoGreater Melbourne (Inner), VIC

  • 2 reviews

Paid for absolutely nothing!!

published
Customer Service
Value for Money
Start DateJanuary 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Sumo
Sumo Customer ServiceSumo

Terrible customer service, charged my credit card and still no internet after 3 weeks

published
Customer Service
Value for Money
Contract TypeMonth-to-month
1 comment
Sumo
Sumo Customer ServiceSumo
Apiranthan Mathivannan

Apiranthan MathivannanGreater Melbourne (Inner), VIC

Scam. Fraud. Liars. Stay away at any cost!

published
Customer Service
Value for Money
Start DateDecember 2018
Contract TypeMonth-to-month
See all answers
1 comment
Sumo
Sumo Customer ServiceSumo

Mick B.

Mick B.Perth, WA

Terrible customer service

published

SUMO customer service is non existent, after numerous problems dealing with there phone support I submitted 4 requests for a supervisor call back which never happened, I was told that a ticket had been submitted and a supervisor would call back within 24-48hrs, this never happened until I cancelled my service and asked for a refund, even then the call back was from the phone support and not a supervisor

Start DateJanuary 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
3 comments
Sumo
Sumo Customer ServiceSumo
Mick B.
Mick B.
Sumo
Sumo Customer ServiceSumo

Not refunding money for a service that they didn't provide!

published

Terrible customer service, worst company that I have ever dealt with! They have been charging us for a service that they haven't provided and apparently it is our fault. It took the manager nearly 2 weeks to talk to us after us making over 10 calls to them. One of the employees even cursed at me on the phone! Very unhelpful and unprofessional! AVOID!!

Customer Service
Value for Money
1 comment
Sumo
Sumo Customer ServiceSumo

Awful service. Can see why their rating is so low!

published

Stay away from Sumo, terrible customer service and will leave you without net connection for weeks on end! Will not refund me my money even though we are not even connected after so long

Customer Service
Value for Money
Adequate Speeds No
1 comment
Sumo
Sumo Customer ServiceSumo

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