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Sumo Internet
1.3 from 12 reviews

Reviews

Review distribution

5 star
1
4 star
0
3 star
0
2 star
0
1 star
11

Sass

SassSydney, NSW

  • 3 reviews

Sumo rules!!!

published

From the get go Sumo have not only been helpful... but they are reliable and theres no fuss! So much cheaper than other providers! They won me over in 5 minutes after being with my old provider for over 10 years....!!!! Awesome company!

Value for Money
Transparency
Customer Service
Start DateSeptember 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
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Brad

Brad

  • 2 reviews

Might be the worst technical support I've ever experienced

published
Value for Money
Transparency
Customer Service
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Sumo
Sumo Customer ServiceSumo

Hi Brad, I am very disappointed to hear this. Please send me an email to social@sumo.com.au so I can have this looked into for you. Regards, Amelia @ Sumo

Terrible

published

Terrible connection. Internet not working for over two weeks! Multiple calls to customer service - very unhelpful. Internet still not working had no other choice but to cancel. Was told I would not be charged for days without service - but money was taken out of my account! Very unhappy with Sumo and their customer service

Value for Money
Transparency
Customer Service
Start DateJanuary 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Sumo
Sumo Customer ServiceSumo

Hi there, I am disappointed to hear that this has happened. Please send me an email to social@sumo.com.au so I can get this resolved for you. Regards, Amelia @ Sumo

Liz

LizGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Terrible - stay away

published

I've Sumo nbn for a couple of months. My connection is rarely usable - that is, it either states I'm connected but the internet doesn't work or the connection is 'limited'. I work from home so reliability is a priority for me - what a mistake going with Sumo!!! Even while trying to submit this review my connection has dropped out at least a couple of times. I'm at my wits end with this provider. On another note, I signed up my gas and electricity with them too, in a month they send me a rate increase letter!

The moment I get a chance I'm switching.

Value for Money
Transparency
Customer Service
Start DateMarch 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Sumo
Sumo Customer ServiceSumo

No internet, no tech support

published

Terrible service, either constantly dropping out or no internet at all. I have rebooted my modem on the hour, every hour this week end especially and still have nothing. Som many other companies, don’t be fooled by their apparent good price.

1 comment
Sumo
Sumo Customer ServiceSumo

Poor after service

published

I had my internet connected on the 18th of March .Only had 2 days of service and then nothing since then. I have called them every single day since and they twice gave promises of a technician coming that required me to be home between 8am and 12pm. Can you imagine cancelling work and having to wait for technicians who never showed up. I am truly frustrated and hope this will be sorted out soon. Very poor first impression! Dissapointed Customer.

Value for Money
Customer Service
Start DateMarch 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
3 comments
Sumo
Sumo Customer ServiceSumo
Vivian M.
Vivian M.

Still mo internet to date. Could you please cancel the service and arrange for a refund. I have opted to use a different provider. Appalling service to say the least.

Sumo
Sumo Customer ServiceSumo

Hi Vivian, Please email us at social@sumo.com.au and we can look into this issue for you. Alternatively give us a call on 13 88 60. Regards, Amelia @ Sumo


Brenno

BrennoGreater Melbourne (Inner), VIC

  • 2 reviews

Paid for absolutely nothing!!

published
Value for Money
Customer Service
Start DateJanuary 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Sumo
Sumo Customer ServiceSumo

Terrible customer service, charged my credit card and still no internet after 3 weeks

published
Value for Money
Customer Service
Contract TypeMonth-to-month
1 comment
Sumo
Sumo Customer ServiceSumo
Apiranthan Mathivannan

Apiranthan MathivannanGreater Melbourne (Inner), VIC

Scam. Fraud. Liars. Stay away at any cost!

published
Value for Money
Customer Service
Start DateDecember 2018
Contract TypeMonth-to-month
See all answers
1 comment
Sumo
Sumo Customer ServiceSumo
Mick B.

Mick B.Perth, WA

Terrible customer service

published

SUMO customer service is non existent, after numerous problems dealing with there phone support I submitted 4 requests for a supervisor call back which never happened, I was told that a ticket had been submitted and a supervisor would call back within 24-48hrs, this never happened until I cancelled my service and asked for a refund, even then the call back was from the phone support and not a supervisor

Start DateJanuary 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
3 comments
Sumo
Sumo Customer ServiceSumo
Mick B.
Mick B.
Sumo
Sumo Customer ServiceSumo

Not refunding money for a service that they didn't provide!

published

Terrible customer service, worst company that I have ever dealt with! They have been charging us for a service that they haven't provided and apparently it is our fault. It took the manager nearly 2 weeks to talk to us after us making over 10 calls to them. One of the employees even cursed at me on the phone! Very unhelpful and unprofessional! AVOID!!

Value for Money
Customer Service
1 comment
Sumo
Sumo Customer ServiceSumo

Awful service. Can see why their rating is so low!

published

Stay away from Sumo, terrible customer service and will leave you without net connection for weeks on end! Will not refund me my money even though we are not even connected after so long

Value for Money
Customer Service
Adequate Speeds No
1 comment
Sumo
Sumo Customer ServiceSumo

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Details

Sumo NBN 25

Sumo NBN 25

2 reviews
Sumo NBN 50

Sumo NBN 50

4 reviews
Sumo NBN 12

Sumo NBN 12

2 reviews
CategoryHousehold Utilities and Internet Service ProvidersHousehold Utilities and Internet Service ProvidersHousehold Utilities and Internet Service Providers
Monthly Price $80.00$90.00$70.00
Contact Number 13 88 6013 88 6013 88 60
24-Hour Phone Contact NoNoNo
Online Live Chat YesYesYes
Service TypeNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractSet PeriodSet PeriodSet Period
Data AllowanceUnlimitedUnlimitedUnlimited
NBN Speed Tier 25/550/2012/1
Max Download Speed 25 Mbps50 Mbps12 Mbps
Max Upload Speed 5 Mbps20 Mbps1 Mbps
Compare all Sumo

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