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Sumo Internet
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Listing monitored by Sumo

Reviews

1.2
83 reviews
  • Value for Money
    1.6 (37)
  • Transparency
    1.6 (28)
  • Customer Service
    1.6 (36)
  • Adequate Speeds Yes (6) · No (29)
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No connection bad customer service

published

I recently moved house and signed up for sumo internet it has been over 2 weeks and still no connection after a promise of 24 to 48 hrs ready to go under no circumstances should anyone trust this company and sign up to them their customer service is a joke very unsatisfied customer and have cancelled my account warning do not sign up here

Incentivised Review No

Wish i could rate no stars

published

dont go to sumo internet terrible service rude to customer drop out all the time phone not working when to the ombudsman to get results didnt call back when said they would

Value for Money
1/5
Incentivised Review No

Don't go with Sumo

published

We have changed providers from Sumo to Optus, the internet is now much faster. Sumo were quite simply impossible when it came to customer service, kept charging us after we had changed providers. Who wants to spend an hour on the phone trying to improve or rectify things to no avail., repeatedly over several months. So now we are also dumping them as gas & electricity providers. Hope they learn from this! However I doubt it.

Value for Money
1/5
Transparency
1/5
JamieB
JamieBSouth East Queensland, QLD
  • 2 reviews

Absolutely terrible.

published

Putting aside the internet speed and shaping I ended up terminating the service as I was never home. So they decided to stop providing but keep charging for their non- service. After many phone calls they have now sold their debt to Access Mercantile Services who are doing their normal bullying tactics.

Avoid at all costs!!

Incentivised Review No
Start DateApril 2019
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Morgan
Morgan
  • 3 reviews
  • 2 likes

Wish I could rate ZERO stars

published

Avoid at all costs.
Crazy SLOW speed since day 1. Smart TV, laptop, iPads, absolutely nothing would load. It was better for us to disconnect our phones from the wifi.

Spent months on the phone trialling different options to no avail. The excuses given were ‘it’s your area you live in, you’re using wifi and not a cable (for a phone??), you have too many items connected for which we literally changed it to TV & iPads and still no good.

Have since switched to new provider, and wow... AMAZING. Wish I had canceled and transferred my service after the first month of hassles.

Value for Money
1/5
Transparency
1/5

Time consuming to get issue resolved

published
Value for Money
2/5
Customer Service
2/5
Lordkelly F.
Lordkelly F.Sydney, NSW
  • 2 reviews
  • 2 likes

TERRIBLE

published

DO NOT USE SUMO. We signed up weeks ago. They have charged us $200 so far and we have not received any service yet. The staff are incredibly incompetent - it took 4 phone calls to communicate we did not have an NBN box and were unable to connect to the internet. Each staff member told us they would call back and never did. We have had 5 complaints escalated and are still waiting to hear back. They took another $112 out today despite asking to cancel our service. THEY ARE A SCAM

Value for Money
1/5
Transparency
1/5

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Lordkelly F.
Lordkelly F.Sydney, NSW
  • 2 reviews
  • 2 likes

SCAM - DO NOT USE SUMO

published

DO NOT USE SUMO. We signed up weeks ago. They have charged us $200 so far and we have not received any service yet. The staff are incredibly incompetent - it took 4 phone calls to communicate we did not have an NBN box and were unable to connect to the internet. Each staff member told us they would call back and never did. We have had 5 complaints escalated and are still waiting to hear back. They took another $112 out today despite asking to cancel our service. THEY ARE A SCAM

Value for Money
1/5
Transparency
1/5

Constant service dropouts, poor customer billing processes and phone setup regularly fails

published
Value for Money
1/5
Transparency
1/5
Sumo
Sumo Service SpecialistSumo
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Dont Waste your time.

published

Useless. Unreliable. Over priced. easily can find cheaper better service. these guys operate under a rock. the customer service. beyond trash. technical difficulties and repair time. trash. price. trash. no hidden fees trash. watch them squeeze every last cent out of you for leaving. no leaving fees? yeah 2 months later theyre still asking me for money for nothing/things I've already Over paid so I don't need to hear from them again. Don't, Waste, Your, Time / Money.

Value for Money
1/5
Transparency
1/5
Sumo
Sumo Service SpecialistSumo
sumo sux
sumo suxSouth West, WA

Worst service ever

published

Had technical difficulties due to Sumos issues & had no internet for over a week. never had any customer call backs when promised by 4 different operators. Spent over 8 hours on phone over the week & they they offered a $18 credit for their lack of service after I had to chase that up too. Their service is a joke & changing providers asap

Value for Money
1/5
Transparency
1/5
Sumo
Sumo Service SpecialistSumo
sumo sux
sumo sux
Sumo
Sumo Service SpecialistSumo
Phil
Phil
  • 2 reviews

Worse internet company... do not use them

published

Internet speed 0.05 - amazing, no assistance to help at all. Call and call with no help on the other line. A technician never calls back. Since they changed suppliers they are the worse now.

Value for Money
1/5
Transparency
1/5
Sumo
Sumo Service SpecialistSumo
Phil
Phil
Sumo
Sumo Service SpecialistSumo
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Mario
MarioGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 6 likes

New Supplier for SUMO is BAD

published

Last month I would have given this a 5 stars but since SUMO changed providers the rating has dropped to a 2 star. The internet is constantly dropping out and sites that I visit regularly cannot be accessed on random occasions.

Value for Money
4/5
Customer Service
3/5
Sumo
Sumo Service SpecialistSumo
Mario
Mario
Sumo
Sumo Service SpecialistSumo
Graham
GrahamGreater Melbourne (Metropolitan), VIC
  • 2 reviews

OK internet very very bad service

published

Generally ok internet, had issues with supply a number of times all on weekends. They have no after hours service so can wait 3 days plus for reinstating service. We had issues with payments twice, 2 days late paying & have been cut off saying payment not received even with bank receipts sent to them. Going elsewhere.

Value for Money
4/5
Transparency
3/5
Sumo
Sumo Service SpecialistSumo
Sumo
Sumo Service SpecialistSumo
Graham
Graham
Russell
RussellQueensland
  • 2 reviews
  • 2 likes

These people are money hungry clowns

published
Value for Money
1/5
Transparency
1/5
Sumo
Sumo Service SpecialistSumo
Russell
Russell

my account number was 3008106

Sumo
Sumo Service SpecialistSumo

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Sumo Internet

Details

Compare all 4 Sumo Internet
Sumo NBN 12/1
  • Discontinued

Sumo NBN 12/1

1.0
(5)
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $55.00$70.00$90.00$70.00
Typical Evening Download Speed 20.0 Mbps40.0 Mbps80.0 Mbps
Max Download Speed 50 Mbps25 Mbps100 Mbps12 Mbps
Max Upload Speed 20 Mbps5 Mbps40 Mbps1 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractSet PeriodSet PeriodSet PeriodSet Period
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Compare all 4 Sumo Internet
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