- Verified customer
Might be the worst technical support I've ever experienced
The sales people and other support staff were very kind and helpful
The service itself was very slow and very unreliable
The main issue is the tech support.
Rang the guys up for some help due too the service dropping out yet again, guy on the phone after 2 minutes flat out refused to help me stating “ sir im not continuing this with you there is nothing wrong with the service stop wasting my time “
There was a great deal wrong with the service, blame was passed on to me for using an incorrect modem (it was the exact modem they recommended for the service)
And i was told i was fabricating issues with the service
Poor after service
I had my internet connected on the 18th of March .Only had 2 days of service and then nothing since then. I have called them every single day since and they twice gave promises of a technician coming that required me to be home between 8am and 12pm. Can you imagine cancelling work and having to wait for technicians who never showed up. I am truly frustrated and hope this will be sorted out soon. Very poor first impression! Dissapointed Customer.
|Category||Household Utilities and Internet Service Providers|
|Contact Number||13 88 60|
|24-Hour Phone Contact||No|
|Online Live Chat||Yes|
|Packages Available||Bundle and Standalone|
|NBN Speed Tier||12/1|
|Max Download Speed||12 Mbps|
|Max Upload Speed||1 Mbps|
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