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Sumo NBN 12

Sumo NBN 12

1.0 from 3 reviews

Reviews

(0)
(0)
(0)
(0)
(3)
  • Value for Money
    1.0 (3)
  • Transparency
    2.0 (2)
  • Customer Service
    1.0 (3)
  • Adequate Speeds Yes (0%) · No (100%)
Sunny D. Syem

Sunny D. SyemGreater Melbourne (Outer), VIC

  • 2 reviews

Utter garbage

published
Transparency
Customer Service
Value for Money
Start DateFebruary 2019
Standalone or BundledBundled
Data TypeUnlimited Data
See all answers
1 comment
Sumo
Sumo Customer ServiceSumo
Brad

Brad

  • 2 reviews
  • Verified customer

Might be the worst technical support I've ever experienced

published
Transparency
Customer Service
Value for Money
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Sumo
Sumo Customer ServiceSumo

Hi Brad, I am very disappointed to hear this. Please send me an email to social@sumo.com.au so I can have this looked into for you. Regards, Amelia @ Sumo

Poor after service

published

I had my internet connected on the 18th of March .Only had 2 days of service and then nothing since then. I have called them every single day since and they twice gave promises of a technician coming that required me to be home between 8am and 12pm. Can you imagine cancelling work and having to wait for technicians who never showed up. I am truly frustrated and hope this will be sorted out soon. Very poor first impression! Dissapointed Customer.

Customer Service
Value for Money
Start DateMarch 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
3 comments
Sumo
Sumo Customer ServiceSumo
Vivian M.
Vivian M.

Still mo internet to date. Could you please cancel the service and arrange for a refund. I have opted to use a different provider. Appalling service to say the least.

Sumo
Sumo Customer ServiceSumo

Hi Vivian, Please email us at social@sumo.com.au and we can look into this issue for you. Alternatively give us a call on 13 88 60. Regards, Amelia @ Sumo

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