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Sumo NBN 12

Sumo NBN 12

1.0 from 5 reviews · View Statistics

Reviews

1.0

5 reviews
5
(0)
4
(0)
3
(0)
2
(0)
  • Value for Money
    1.0 (4)
  • Transparency
    1.7 (3)
  • Customer Service
    1.0 (4)
  • Adequate Speeds Yes (1) · No (3)
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Russell

RussellQueensland

  • 2 reviews
  • 2 likes

These people are money hungry clowns

published
Value for Money
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3 comments
Sumo
Sumo Service SpecialistSumo
Russell
Russell

my account number was 3008106

Sumo
Sumo Service SpecialistSumo
Sarah S.

Sarah S.Greater Melbourne (Outer), VIC

  • 2 reviews

Can I give them less than one star?

published

I have been provided with Sumo NBN since June 2019. I have had a large number of issues over this period, and I have had multiple instances where I have not had the internet for multiple days at a time. The tech agents are very scripted, if I answer them they continue to not listen and repeat the same script! I have now been having unstable internet for 3 weeks, I have router logs providing them with information showing that the internet is cutting in and out, however they still continue to just tell me to turn it off and on! I am extremely patient and can deal with alot of issues generally, but I will definitely be investigating new internet and I would not be recommending them as a provider.

Incentivised ReviewNo
Start DateJune 2019
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1 comment
Sumo
Sumo Service SpecialistSumo
Sunny D. Syem

Sunny D. SyemGreater Melbourne (Outer), VIC

  • 2 reviews

Utter garbage

published
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1 comment
Sumo
Sumo Service SpecialistSumo
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Brad

Brad

  • 2 reviews

Might be the worst technical support I've ever experienced

published
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Transparency
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1 comment
Sumo
Sumo Service SpecialistSumo

Hi Brad, I am very disappointed to hear this. Please send me an email to social@sumo.com.au so I can have this looked into for you. Regards, Amelia @ Sumo

Poor after service

published

I had my internet connected on the 18th of March .Only had 2 days of service and then nothing since then. I have called them every single day since and they twice gave promises of a technician coming that required me to be home between 8am and 12pm. Can you imagine cancelling work and having to wait for technicians who never showed up. I am truly frustrated and hope this will be sorted out soon. Very poor first impression! Dissapointed Customer.

Value for Money
Customer Service
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3 comments
Sumo
Sumo Service SpecialistSumo
Vivian M.
Vivian M.

Still mo internet to date. Could you please cancel the service and arrange for a refund. I have opted to use a different provider. Appalling service to say the least.

Sumo
Sumo Service SpecialistSumo

Hi Vivian, Please email us at social@sumo.com.au and we can look into this issue for you. Alternatively give us a call on 13 88 60. Regards, Amelia @ Sumo

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Details

Compare all 4 Sumo Internet
CategoryInternet Service Providers
Standard Monthly Price $70.00
Max Download Speed 12 Mbps
Max Upload Speed 1 Mbps
Service TypeNBN
Packages AvailableBundle and Standalone
ContractSet Period
Data AllowanceUnlimited
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