- Sign in
- Write a review
Sumo NBN 12
Brad
- 2 reviews
- Verified customer
Might be the worst technical support I've ever experienced
The sales people and other support staff were very kind and helpful
The service itself was very slow and very unreliable
The main issue is the tech support.
Rang the guys up for some help due too the service dropping out yet again, guy on the phone after 2 minutes flat out refused to help me stating “ sir im not continuing this with you there is nothing wrong with the service stop wasting my time “
There was a great deal wrong with the service, blame was passed on to me for using an incorrect modem (it was the exact modem they recommended for the service)
And i was told i was fabricating issues with the service
...Read more
1 comment
Similar opinion? Write a review on ProductReview.com.au!
Poor after service
I had my internet connected on the 18th of March .Only had 2 days of service and then nothing since then. I have called them every single day since and they twice gave promises of a technician coming that required me to be home between 8am and 12pm. Can you imagine cancelling work and having to wait for technicians who never showed up. I am truly frustrated and hope this will be sorted out soon. Very poor first impression! Dissapointed Customer.
3 comments
Sumo Customer ServiceSumo
Hi there, thank you so much for taking the time to provide feedback. Firstly I would like to apologise for the experience you have had with Sumo. I am really disappointed to hear this has happened. I ... Read more
would like to investigate this, are you able to email me at social@sumo.com.au and I will personally resolve this for you and give you a call to formally apologise. Kind regards, Stephanie @ SumoStill mo internet to date. Could you please cancel the service and arrange for a refund. I have opted to use a different provider. Appalling service to say the least.
Sumo Customer ServiceSumo
Hi Vivian, Please email us at social@sumo.com.au and we can look into this issue for you. Alternatively give us a call on 13 88 60. Regards, Amelia @ Sumo
Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Sorry, there are no questions about Sumo NBN 12 but you can read 10 questions about Sumo.
Details
| Category | Household Utilities and Internet Service Providers |
|---|---|
| Monthly Price | $70.00 |
| Contact Number | 13 88 60 |
| 24-Hour Phone Contact | No |
| Online Live Chat | Yes |
| Service Type | NBN |
| Packages Available | Bundle and Standalone |
| Contract | Set Period |
| Data Allowance | Unlimited |
| NBN Speed Tier | 12/1 |
| Max Download Speed | 12 Mbps |
| Max Upload Speed | 1 Mbps |
Visit official website
Listing monitored by Sumo representatives.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Sumo Customer ServiceSumo
Hi Brad, I am very disappointed to hear this. Please send me an email to social@sumo.com.au so I can have this looked into for you. Regards, Amelia @ Sumo