Terrible - stay away
I've Sumo nbn for a couple of months. My connection is rarely usable - that is, it either states I'm connected but the internet doesn't work or the connection is 'limited'. I work from home so reliability is a priority for me - what a mistake going with Sumo!!! Even while trying to submit this review my connection has dropped out at least a couple of times. I'm at my wits end with this provider. On another note, I signed up my gas and electricity with them too, in a month they send me a rate increase letter!
The moment I get a chance I'm switching.
Terrible customer service
SUMO customer service is non existent, after numerous problems dealing with there phone support I submitted 4 requests for a supervisor call back which never happened, I was told that a ticket had been submitted and a supervisor would call back within 24-48hrs, this never happened until I cancelled my service and asked for a refund, even then the call back was from the phone support and not a supervisor
|Category||Household Utilities and Internet Service Providers|
|Contact Number||13 88 60|
|24-Hour Phone Contact||No|
|Online Live Chat||Yes|
|Packages Available||Bundle and Standalone|
|NBN Speed Tier||25/5|
|Max Download Speed||25 Mbps|
|Max Upload Speed||5 Mbps|
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