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Sumo NBN 25

Sumo NBN 25

1.6 from 7 reviews

Reviews

1.6

7 reviews
5
(1)
4
(0)
3
(0)
2
(0)
1
(6)
  • Value for Money
    1.8 (6)
  • Transparency
    1.8 (5)
  • Customer Service
    1.8 (6)
  • Adequate Speeds Yes (14%) · No (86%)
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Ciaran

CiaranWestern District, VIC

Don't Sign Up With These Clowns - Quite simply the worst internet connection and customer service I have ever had

published

Stay away from this mob
I've been a Sumo internet user for a while now and I live on hold on the phone trying to get fixes. The service constantly drops out and I find myself rebooting several time per day. I can't buy and use another modem because Sumo have a propriety lock out on their modems so I have to by from them. Their customer service is LESS THAN useless. I'm currently on hold and have been for 40 minutes listening to irritating music. An absolutely horrific experience that I will be correcting tomorrow by switching services.

Transparency
Customer Service
Value for Money
Start DateNovember 2018
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
3 comments
Sumo
Sumo Service SpecialistSumo
Ciaran
Ciaran
Sumo
Sumo Service SpecialistSumo
Matt

MattSouthwest, VIC

  • 2 reviews

Insanely bad! 1 star is extremely generous.

published

Terrible. Terrible. Terrible!
Can't stream radio, can't stream videos, can't stream Netflix.
Can't even browse the internet to sign up to another internet provider (ironically).
I have nothing more to say about these thieves.

Transparency
Customer Service
Value for Money
Start DateDecember 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Sumo
Sumo Service SpecialistSumo
Gippslander

GippslanderGippsland, VIC

  • 2 reviews

Lousy internet, worse service.

published

Continual drop outs. Doing nothing’s not going to reconnect the internet, this is not a solution. Condescending attitude from technical support, no supervisors available???? Hmmmm doubt that. So long sumo.

Customer Service
Value for Money
Start DateAugust 2018
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Sumo
Sumo Service SpecialistSumo
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Deepak

DeepakSydney, NSW

  • 2 reviews

Stay away from SUMO, I would give 0 stars

published
Transparency
Customer Service
Value for Money
Start DateDecember 2019
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Sumo
Sumo Service SpecialistSumo

Great service at a great price

published

Since changing from another provider havent had any disruptions or slow speed,
Transition to sumo was so easy
Gas and electricity also transferred from another provider and was very easy with no disruptions

Transparency
Customer Service
Value for Money
Start DateOctober 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
Sumo
Sumo Service SpecialistSumo
Liz

LizGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Terrible - stay away

published

I've Sumo nbn for a couple of months. My connection is rarely usable - that is, it either states I'm connected but the internet doesn't work or the connection is 'limited'. I work from home so reliability is a priority for me - what a mistake going with Sumo!!! Even while trying to submit this review my connection has dropped out at least a couple of times. I'm at my wits end with this provider. On another note, I signed up my gas and electricity with them too, in a month they send me a rate increase letter!

The moment I get a chance I'm switching.

Transparency
Customer Service
Value for Money
Start DateMarch 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Sumo
Sumo Service SpecialistSumo
Mick B.

Mick B.Perth, WA

  • 2 reviews

Terrible customer service

published

SUMO customer service is non existent, after numerous problems dealing with there phone support I submitted 4 requests for a supervisor call back which never happened, I was told that a ticket had been submitted and a supervisor would call back within 24-48hrs, this never happened until I cancelled my service and asked for a refund, even then the call back was from the phone support and not a supervisor

Start DateJanuary 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
3 comments
Sumo
Sumo Service SpecialistSumo
Mick B.
Mick B.
Sumo
Sumo Service SpecialistSumo
See all Sumo Internet reviews

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