- Verified customer
Stay away from SUMO, I would give 0 stars
I got a notification on email for internet activation but it is not working and its already been 10 days. Their customer care tech support is from 8.30 to 8.30 pm but after 5.30 I called , and it is showing you have reached us outside business hours. In last 10 days, I have sent 6 to 7 emails, called more than 15 times. I have been promised 4 times I will get a call back at 6 pm for troubleshooting once I will reach home but noone ever called. After 10 days today i decided to go to work late, and i was on hold for 35 minutes. Then finally on...e person called back and Said, I must have chosen wrong option thats why i am not able to reach customer care after 5.30 pm. And on top of that he told me my internet usgae is 5 to 10 GB, per day, what the hell !! I am even not ableto connect yet !! Then he said your address is not what you have told, i said my electricity is with SUMO as well and invoice is showing correct results, and I have send invoice with correct address , guess what? Again they have stopped replying !!! Someone else was using interneton my name which is a big security threat but it's a joke for SUMO. Last option, i have left now is to go for customer complaint !! STAY AWAY FROM BUNCH OF CROOKS !!
Great service at a great price
Since changing from another provider havent had any disruptions or slow speed,
Transition to sumo was so easy
Gas and electricity also transferred from another provider and was very easy with no disruptions
Terrible - stay away
I've Sumo nbn for a couple of months. My connection is rarely usable - that is, it either states I'm connected but the internet doesn't work or the connection is 'limited'. I work from home so reliability is a priority for me - what a mistake going with Sumo!!! Even while trying to submit this review my connection has dropped out at least a couple of times. I'm at my wits end with this provider. On another note, I signed up my gas and electricity with them too, in a month they send me a rate increase letter!
The moment I get a chance I'm switching.
Terrible customer service
SUMO customer service is non existent, after numerous problems dealing with there phone support I submitted 4 requests for a supervisor call back which never happened, I was told that a ticket had been submitted and a supervisor would call back within 24-48hrs, this never happened until I cancelled my service and asked for a refund, even then the call back was from the phone support and not a supervisor
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