Appalling connection reliability
- Very patchy connectivity. My internet has been out more than it has worked for 6 months.
- Called up for assistance. Was told to pay more money. 2 months later of paying more and no improvements, I gave up and switched providers.
- I cancelled my account with them 2 days after the next billing cycle and still have to pay for next month. There was zero flexibility in cancelling the bill for the internet which I had not even started using.
- Wish I had cancelled sooner as I have effectively had no internet for 6 months and have wasted money.
-I would like to give them zero stars.
Slow speeds, frequent drop outs woeful customer service.
internet completely dropped out. the CS sent me around in circles. After waiting for 24 hours and following their instructions I was going to have to wait 48 hours. While I waiting on hold with Sumo, Aussie Broadband was able to sign me up and have it working in before Sumo CS resumed my call.
Terrible connection. Internet not working for over two weeks! Multiple calls to customer service - very unhelpful. Internet still not working had no other choice but to cancel. Was told I would not be charged for days without service - but money was taken out of my account! Very unhappy with Sumo and their customer service
Paid for absolutely nothing!!
Unfortunately we followed iselect recommendation for this extremely poor service provider in sumo. First we were charged $110 for a modem and then an additional $60 for a set up fee and a further $60 per month for the internet. Okay, that standard.
However, the internet has never worked!!!!! Yet they state that is not their problem and that we must pay regardless and did not receive one cent back or did they accept any responsibility.
We pay for a service which in this case is "Wifi internet" what did we received - absolutely nothing!!!
The...customer service were terrible, no-one cared or did they want to help in any shape or form. We've since cancelled, but now stuck with a modem we don't need and no internet - useless!! Never again - this company will fold in 12 x months - go elsewhere!
Scam. Fraud. Liars. Stay away at any cost!
We’ve never heard of Sumo but we were moving houses and asked house agent to setup Internet at the Property as it was urgent. They got in contact with Sumo which at that time, we had no idea it even existed. Our plan was to go along with whatever NBN connection was given to us & try out their service for a month to see how it goes. This was a bad idea on our behalf but we continued it. We paid a total of $150 for Internet Connection & their Modem.
We moved into the house, got the Modem and plugged it in. The power didn’t even work. The modem d...id not turn at all. We tried over and over again but no luck. This was not a good first impression. We thought it was a mistake and contacted Sumo. They looked easy going and promising and told us to send a picture of the Modem turned on to show case proof. I did that. 2 days gone by, there was no call from Sumo regarding the email & the pictures I sent. So, I called up & asked them for Updates. They claimed that, they didn’t get the email so I had to send pictures again to another email address while I made them wait on the phone so I didn’t have to deal with getting hold of them again. Email was received on their behalf and was told they will ring back in 24-48hours. 3 days past, no calls. [ At this time, we had no internet what so ever & it was really urgent ]. I called again. No answer. Again, no answer. Called again after a day, someone picked up saying, “We are looking into it. We haven’t heard of a response from the technical team”. I went off at them claiming they are slow, such a slow process and I explained how urgent we needed the Internet. They explained that they are still working with this and will get to me as soon as they get a response. Never did I get a response. I bought another Modem from a Store in Melbourne which I connected to the NBN. The internet worked fine...for 2 hours. Bam, disconnected and the Internet stopped working. Furiously, I called them. No answer. Called them multiple times, I told them I needed this solved and that I am sick of their service and customer service and they are not worth to have a company. I told them I needed my refund back right now bc we were planning to go for another service provider.
Awful service. Can see why their rating is so low!
Stay away from Sumo, terrible customer service and will leave you without net connection for weeks on end! Will not refund me my money even though we are not even connected after so long
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