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Sumo NBN 50

Sumo NBN 50

1.0 from 4 reviews

Reviews

Review distribution

5 star
0
4 star
0
3 star
0
2 star
0
1 star
4

Terrible

published

Terrible connection. Internet not working for over two weeks! Multiple calls to customer service - very unhelpful. Internet still not working had no other choice but to cancel. Was told I would not be charged for days without service - but money was taken out of my account! Very unhappy with Sumo and their customer service

Value for Money
Transparency
Customer Service
Start DateJanuary 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
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1 comment
Sumo
Sumo Customer ServiceSumo

Hi there, I am disappointed to hear that this has happened. Please send me an email to social@sumo.com.au so I can get this resolved for you. Regards, Amelia @ Sumo


Brenno

BrennoGreater Melbourne (Inner), VIC

  • 2 reviews

Paid for absolutely nothing!!

published
Value for Money
Customer Service
Start DateJanuary 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
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1 comment
Sumo
Sumo Customer ServiceSumo
Apiranthan Mathivannan

Apiranthan MathivannanGreater Melbourne (Inner), VIC

Scam. Fraud. Liars. Stay away at any cost!

published
Value for Money
Customer Service
Start DateDecember 2018
Contract TypeMonth-to-month
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1 comment
Sumo
Sumo Customer ServiceSumo

Awful service. Can see why their rating is so low!

published

Stay away from Sumo, terrible customer service and will leave you without net connection for weeks on end! Will not refund me my money even though we are not even connected after so long

Value for Money
Customer Service
Adequate Speeds No
1 comment
Sumo
Sumo Customer ServiceSumo

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Details

CategoryHousehold Utilities and Internet Service Providers
Monthly Price $90.00
Contact Number 13 88 60
24-Hour Phone Contact No
Online Live Chat Yes
Service TypeNBN
Packages AvailableBundle and Standalone
ContractSet Period
Data AllowanceUnlimited
NBN Speed Tier 50/20
Max Download Speed 50 Mbps
Max Upload Speed 20 Mbps
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