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Sumo NBN 50

Sumo NBN 50

1.0 from 5 reviews

Reviews

(0)
(0)
(0)
(0)
(5)
  • Value for Money
    1.0 (5)
  • Transparency
    1.0 (2)
  • Customer Service
    1.0 (5)
  • Adequate Speeds Yes (0%) · No (100%)
Sticks

SticksHunter Region, NSW

  • 2 reviews

Slow speeds, frequent drop outs woeful customer service.

published

internet completely dropped out. the CS sent me around in circles. After waiting for 24 hours and following their instructions I was going to have to wait 48 hours. While I waiting on hold with Sumo, Aussie Broadband was able to sign me up and have it working in before Sumo CS resumed my call.

Transparency
Customer Service
Value for Money
Start DateJanuary 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Sumo
Sumo Customer ServiceSumo

Terrible

published

Terrible connection. Internet not working for over two weeks! Multiple calls to customer service - very unhelpful. Internet still not working had no other choice but to cancel. Was told I would not be charged for days without service - but money was taken out of my account! Very unhappy with Sumo and their customer service

Transparency
Customer Service
Value for Money
Start DateJanuary 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Sumo
Sumo Customer ServiceSumo

Hi there, I am disappointed to hear that this has happened. Please send me an email to social@sumo.com.au so I can get this resolved for you. Regards, Amelia @ Sumo

Brenno

BrennoGreater Melbourne (Inner), VIC

  • 2 reviews

Paid for absolutely nothing!!

published
Customer Service
Value for Money
Start DateJanuary 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Sumo
Sumo Customer ServiceSumo
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Apiranthan Mathivannan

Apiranthan MathivannanGreater Melbourne (Inner), VIC

Scam. Fraud. Liars. Stay away at any cost!

published
Customer Service
Value for Money
Start DateDecember 2018
Contract TypeMonth-to-month
See all answers
1 comment
Sumo
Sumo Customer ServiceSumo

Awful service. Can see why their rating is so low!

published

Stay away from Sumo, terrible customer service and will leave you without net connection for weeks on end! Will not refund me my money even though we are not even connected after so long

Customer Service
Value for Money
Adequate Speeds No
1 comment
Sumo
Sumo Customer ServiceSumo
See all Sumo reviews

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