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Sumo Energy

Sumo Energy (page 2 of 35)

Electricity, Gas
3.3 from 687 reviews

Reviews

3.3

687 reviews
5
(345)
4
(62)
3
(11)
2
(8)
1
(261)
  • Transparency
    4.3 (304)
  • Customer Service
    4.5 (371)
  • Rates and Fees
    4.0 (346)
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Reviewer Photos & Videos

Perfect for our needs. Renovating and selling our old unit and transfer power to the new one.

published

We needed electricity for renovating and selling our unit. We didn't want a contract just enough until the sale. SUMO said no problem. Settlement is in a couple of days so we stop paying and the new owner takes over. We were so impressed that we offered the new owner the SUMO phone number and our account number so she could transition without stress if she wishes.

Transparency
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ServicesElectricity
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1 comment
Sumo
Sumo Service SpecialistSumo

Best service polite and friendly

published

Very happy with the service and just twice we had a dropout.hjdhshai bduhdb3 hsudhe hshe ysye shs whsh euue euhehe eh sue eue sue sue ue eue eue uehe heeh

Transparency
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ServicesElectricity
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1 comment
Sumo
Sumo Service SpecialistSumo
Jo-anne Jamieson

Jo-anne JamiesonGreater Melbourne (Outer), VIC

GAS BILL QUERY

published

I called regarding an excessive gas bill. I spoke to Vanessa, who was extremely helpful, efficient and lovely to chat with. She directed me to what I had to provide to get my query addressed! Vanessa also suggested to ring the default team to see if we were on the best rate for our gas and electricity accounts, which we did, and now we're on a better rate! Thanks Vanessa, truly thankful for your assistance! Cheers!

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ServicesGas
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1 comment
Sumo
Sumo Service SpecialistSumo
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Nicole

NicoleCentral Highlands and Goldfields, VIC

Very helpful for both gas and power

published

changed both gas and electricity plans

Very helpful sorting out all that I required for my services

Very friendly operator and looked at everything including what I did at the last call

Transparency
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ServicesElectricity
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1 comment
Sumo
Sumo Service SpecialistSumo
Koala

KoalaWestern District, VIC

  • 2 reviews

Anthony : Super star

published

I enquired about changes to my billing for both electricity and gas . Anthony was extremely helpful in all that he did . A fine example for the company. Thank you Anthony

Transparency
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ServicesElectricity, Gas and Solar Buy-Back
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1 comment
Sumo
Sumo Service SpecialistSumo
Valli Arunachalam

Valli ArunachalamGreater Melbourne (Metropolitan), VIC

Good Service

published

I had some issue with my current rate and discount offered. I have been offered a new plan which is very competitive. I have switched over to the new plan. The help desk explained the details very well and the date of next plan review.

Transparency
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ServicesElectricity
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1 comment
Sumo
Sumo Service SpecialistSumo
Jayasinghe

JayasingheMelbourne

  • 2 reviews
  • 1 like

Keeping higher rates and sucking customers money until customer call and question

published

I was a customer for long period with this energy company. They have given me very high discount rate. But resently I checked and their after discount rates are very high with market rates. When I was questioning about that, they start marketing among their own another plan and showing me benefites. For Electricity, I have paid more than $ 50 each month (4 people house). I want to protect other people from these type of companies.

ServicesElectricity and Gas
1 comment
Sumo
Sumo Service SpecialistSumo
annchris

annchrisMELBOURNE

Top Customer Service

published

I have been with Sumo for 18 months and have been very happy with the rates and the customer service. Today I spoke to Izzy who was extremely helpful and informative. All my questions were answered.

Transparency
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ServicesElectricity
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1 comment
Sumo
Sumo Service SpecialistSumo
Nalin B.

Nalin B.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Happy with the prices and excellent customer service.

published

I have got both gas and electricity with SUMO. Transition process was smooth and discounts are great.
Mostly I am happy with the excellent customer service.
So far so good.

Customer Service
Rates and Fees
ServicesElectricity and Gas
1 comment
Sumo
Sumo Service SpecialistSumo
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Great customer service

published

Great service, Bills were easy to understand and the team were great. Very easy to arrange disconnection for moving house and connection as well. Great work customer service, well done

Transparency
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ServicesElectricity and Gas
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1 comment
Sumo
Sumo Service SpecialistSumo

Hi Jessica, We are so grateful to receive your kind words! Many thanks for taking the time out to leave a review. If there is anything more we can do, please don't hesitate to reach out. Good luck with the move! Warm Regards, Team Sumo

brett

brettRichmond-Tweed, NSW

All good

published

Rang re account not arriving was answered by brad in 3 rings sorted me quickly and easily. I am not used to real people answering the phone with these companies

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ServicesElectricity
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1 comment
Sumo
Sumo Service SpecialistSumo

Excellent service

published

Electricity.
Very good service by the person who helped. Was very understanding and superbly helpful
Set up process was excellent
No interruptions. No drop outs.
Very good connection. No hassles.
Service is very reliable
I recommend to my friends and colleagues and family.
Thanks

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ServicesElectricity
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1 comment
Sumo
Sumo Service SpecialistSumo

It seems I got a better deal

published

Not sure and no I didn't receive any dropouts.....as yet!!
There was no time frame limit and we are with Sumo for power and gas. Not sure why we must put in 30 words for this survey?

Transparency
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ServicesElectricity and Gas
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1 comment
Sumo
Sumo Service SpecialistSumo
Grace

GraceGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Stupendous

published

It was 10 mins to closing when I called about a refund. Brad hopped onto making it happen Immediately, never minding the inconvenience to him in leaving work late. He was most personable and pleasant, professional and efficient. Really reassuring all was done and to the last detail. The task and my piece of mind was paramount, and even took the time and trouble to explain the refund and billing process to me. Brad took the shortest time possible to make this all happen due to his spirit of and efficacy of his service. Thank You, Brad.

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ServicesGas
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2 comments
Sumo
Sumo Service SpecialistSumo
Grace
Grace

Thank You. I will. Warmest regards, Grace

Lisa

LisaGreater Melbourne (Outer), VIC

Review bundle package

published

Gas account review and look to bundle my Sumo electricity
I have had no issues with supply and the process was efficient and easy
The operator was very friendly, professional and helpful

Transparency
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ServicesElectricity and Gas
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1 comment
Sumo
Sumo Service SpecialistSumo

Hi Lisa, We are so thrilled to receive your kind words! Thanks for taking the time out to leave a review. If there is anything more we can do, please don't hesitate to reach out. We're here for you anytime! Warm Regards, Georgia @ Sumo

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Trent

TrentGreater Melbourne (Outer), VIC

  • 2 reviews

A spamming company that harasses you with emails texts and call! Avoid at all costs!!

published

Don't use this mob, worst company.
They spam you with emails and text after you leave even if you hit unsubscribe .. they still email. I'll be taking legal action against them if they continue to spam me. They have made it so hard and complex to unsubscribe your email and phone number from them!! Damaging for their brand & reputation.
Do yourself a favour and find a better company that understands customer service without spamming them.
.. for anyone that works for Sumo... Ask yourself 1 thing.. why do I work for such a s#it company, where did my life go so wrong? And leave.

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1 comment
Sumo
Sumo Service SpecialistSumo
Fred

FredGreater Melbourne (Inner), VIC

  • 2 reviews

Great customer service

published

It’s was addressing a late payment of my electricity bill. Jerome was very cordial and professional in how he handled my issue. It was sorted within minutes and I was able to get back to work

Transparency
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ServicesElectricity
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Sumo
Sumo Service SpecialistSumo

It is a little cheaper than last years when I was with another company.

published

I called regarding my gas account. The person I spoke with was extremely helpful. He arranged for my gas account to be paid in 2 parts as I am a pensioner and find it difficult to manage a large gas bill.
Thank you

Transparency
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ServicesElectricity and Gas
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1 comment
Sumo
Sumo Service SpecialistSumo
Graham

GrahamGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Electricity Bill payment issue

published

I had a billing problem and after a short call the issue was rectified. The problem was my emailed receipt had the incorrect account number which was substituted with the receipt number

ServicesElectricity, Gas and Solar Buy-Back
1 comment
Sumo
Sumo Service SpecialistSumo

Good Australian company

published

Our power and gas were put on same day as we had contacted sumo which was great ; we were very happy with that.

It’s very reliable , we have had a few drop outs when we have had a few appliances running at the same time though

Customer Service
Rates and Fees
ServicesElectricity and Gas
1 comment
Sumo
Sumo Service SpecialistSumo
Page 2 of 35
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Questions & Answers

James N Raelean M.

James N Raelean M.asked

Energy

i want to compare my current bill with your offer, but i cant see anywhere you offer this

3 answers
Sumo
Sumo Service SpecialistSumo

Good Morning James and Raelean, I can give you a call back to ensure you are on our best offer! What was your account number and best contact number? Thanks for reaching out. I look forward to speaking with you soon. Warm Regards, Georgia @ Sumo

i called you guys, but unfortunately you dont offer extra solar feed in on top of the 44 c rebate i already get, origin offer 6 c on top

Sumo
Sumo Service SpecialistSumo

Thanks for getting back to me and letting us know the reason you didn't join us as that helps us improve things for the future. Hopefully we can do something a little better for you one day soon. All the best and warm regards, Georgia @ Sumo

Noel S.

Noel S.asked

Gas

current amount owing?

1 answer
Lisa
Lisa

Nil

Simon F

Simon Fasked

Electricity

I'm a prospective Sumo energy customer and struggle on the telephone. Does Sumo support email or online chat? They only advertise telephone numbers :-(

1 answer
Sumo
Sumo Service SpecialistSumo

Good Morning Simon, Firstly I would like to apologise for the delay in responding to your enquiry. We certainly do have webchat available on our website just follow the link and enter your postcode to get started! Here is the link: www.sumo.com.au This will also let you complete an entirely online sign-up for your energy needs!
In addition to this, you can submit an enquiry via the update my details webform here https://www.sumo.com.au/update-my-details/
If there is anything further I can help with please don't hesitate to reach out. Warm Regards, Georgia @ Sumo

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