Sumo Energy

Sumo Energy

 Verified
Sumo Energy
3.4

1,243 reviews

PositivevsNegative
61% · 757458 · 37%

Reviews

1,243 reviews
Steve
Steve
  Verified Electricity

Seems like an untrustworthy company

On the first bill I received they doubled the agreed rate I'd signed up to, and I had to call and get it redone at the original rate. Within a few months they raised rate substantially and when I changed providers they gave a false meter reading on the final bill which amounted to an extra month's worth of electricity, when I called them they refused to do anything about it even though I told them I was standing, looking at my meter and could see that the 'reading' on my bill was way above what was on the meter. I know that electricity companies sometimes use estimates but they were asserting that someone had physically read the meter. Show details
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Pauline W.
Pauline W.Greater Melbourne (Outer), VIC2 posts
  Gas

Energy savings

The consultants I spoke to were very polite and extremely helpful. Show details
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Happy Camper
Happy CamperSydney, NSW2 posts
  Electricity

Great Customer Service

Great customer service. Phone was answered very quickly. The customer service person, Annalise was very knowlegable and very helpful and assisted me in understanding my enquiry regarding pricing. Show details
Robert W.
Robert W.Mid North Coast, NSW
  Electricity
Mick
Mick4 posts
  Electricity
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Gillian S
Gillian SWide Bay-Burnett, QLD3 posts
  Electricity

Happy customer!

Love Sumo-great rates and personal service. Very happy long term customer I am! Show details
Lee A
Lee ASydney, NSW3 posts
  Electricity

Log on details

Had trouble with log on details, Sumo representative was great and provided details and links to get the matter resolved Show details
Bobby
BobbySydney9 posts
  Electricity

Poor Customer Relations

Had been with Sumo for about 6 months, then they sent an email to advise a price rise of 6% above the already high Reference Price. This email arrives after close of business on a Friday, office not open until Monday, Good one Sumo. I have now changed providers to find the new provider has retrospectively claimed my account 6 weeks back to align with the quarterly meter reading cycle. This meant a credit was due from Sumo, did they automatically send a credit, No, was told the customer has to contact Sumo to request a credit. If you want to be treated with contempt use Sumo… Show details
Jani C.
Jani C.
  Gas

Lack of compassion

I am very unhappy with sumo
Applied for a utility relief grant as I am in financial hardship with my mortgage.. sumo did apply for the utility relief grant.. but said I had to aggree to a payment plan to prevent me being disconnected.. I am already selling my house .. the government utility grant is for people undergoing hardship.. sumo is the only company to insist you sign a payment plan .. the other companies wait for the utility grant to be paid by the gov not make people sign plans… when I move I will use a more compassionate company I will not support sumo again Show details
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Bird
Bird2 posts
  Electricity
Transparency
Customer Service
Rates and Fees
Sandra
SandraSydney Surrounds, NSW2 posts
  Electricity

Thank you

Sumo has been great for me over the past 3+ years. Very helpful in paying off my debt. Great company and employee's. Thank you so much. Show details
George
George
  Electricity

Electricity and gas query

I joined Sumo last month and I had an account query, so I called and the phone was answered promptly. Spoke with Annalise, she was very helpful. Show details
Saj
Saj4 posts
  Electricity

Doggy company still in business

Hi Please don’t use their any products. They charge you more than market and real shock will get if you left their service with huge final bill . So avoid this sumo . Show details
Joshua
JoshuaSydney, NSW2 posts
  Electricity
Transparency
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daniel l.
daniel l.Sydney, NSW
  Electricity
Crystal A.
Crystal A.
  Electricity

Dodgy, Rip off

Beware of this company. I switched over to them thinking I was getting a better rate and my bills doubled as they just estimate your bills. They didn't check my meter at all. I changed to a different provider and they then sent me a huge bill as my last. Very dodgy. Save the hassle and go with another provider that will do actual meter read not just estimates that your are charged through the roof. Show details
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Bill Modza
Bill ModzaSydney, NSW
  Electricity

SCAM provider

WTH - I joined them mid last year and got Peak Usage rate at 25.08c/KWH but received an email just a few weeks ago that they will charge 39.38c/KWH from 1st of Feb 2024. How can they go up over 57% in one hit. No problem as I swapped to Red Energy and will save over $750pa based on my current usage. Show details
happy customer
happy customer
  Electricity

fast resolution of issue

- problems with updating direct debit details online were resolved quickly by Ash and he even was able to negotiate a better plan for us Show details
garry
garrySouth East Queensland, QLD19 posts
  Electricity

Whats Happened To Sumo

Whats happened with Sumo this company used to be very customer oriented ? Something has changed. Received an email saying my plan will end February 01. Offered me the Energex reference rate + 4%. Spoke with a Sumo Customer Service Representative ( Alex ) offered a better plan but must switch immediately. The plan although not as good as my current plan was okay, but if i switch today i lose money for the next couple of weeks. It was either take it now or come back after February 01. In the meantime if this was not acceptable i was welcome to shop around for another supplier. Really strange attitude the CSR was polite but showed no interest in retaining a long term happy Sumo customer. Show details
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Samoda G.
Samoda G.Hunter Region, NSW2 posts
  Verified Electricity

They lie about the rates

The rates on the contract I got were not the rates shown online. Show details
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Bridget
BridgetSouthwest, VIC
  Electricity

Unprofessional, lying

A salesman promised me excellent deals at my front door so I agreed to swap providers. I was not given these deals. I later agreed to lesser deals as I had already swapped over. I was not even given these discounts. I phoned to complain, they assured me they would lower my rates and to my surprise my next bill showed they had not implemented the discount changes. It has been constant lies and broken promises with Sumo. One headache after another. I regret ever changing providers Show details
Mark N.
Mark N.Sydney, NSW
  Electricity

Sumo Energy made it EASY

Short time on phone hold , polite customer service person , knowledgeable on my issue, fixed issue in minutes , Sumo customer Service great time saver when running a small business! Show details
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Joe
JoeSydney, NSW4 posts
  Electricity

Very professional service

Jaqueline was very professional in explaining the details of the energy plan I was looking into. And because of my hearing impairment, she had to re-explain some of the conditions attached to the new plan, very patiently. Jacqueline's performance was terrific, and I am really pleased to have found such a helpful person. Thank you so much for your efficient services, Jaqueline. Keep up the great work. Show details
Robabroad
RobabroadSydney, NSW17 posts
  Electricity

Dodgy Provider

Been with them for nearly two years. First year was good then thy doubled rates. They did reduce but then just nearly doubled again! They try to gouge you by hoping you don’t notice the laughable increase!! They send an increase letter out on Friday night and are closed over the weekend. Show details
Jim
Jim
  Electricity

Had enough!

Electricity bill has basically doubled overnight for no good reason. It feels like I receive a bill from them every other day for either gas or electricity. This is the result when governments sell off publicly owned assets to private interests using the falsehood of 'market competition'. There is NO competition, convoluted plans and contracts are established knowing nobody has neither the time, patience, or knowledge to go through them all every 12 months because they already have a full time job that is required to pay their current electricity and gas bills. What is the fall back default plan for not doing all of the above? The absolute maximum amount they can gauge out of you. Show details
Chris M.
Chris M.Greater Melbourne (Inner), VIC2 posts
  Electricity

Excellent service and courtesy

Excellent service and courtesy. Efficient and happy staff member who made completed request promptly. Show details
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Amanda Dalgleish
Amanda DalgleishCentral Highlands and Goldfields, VIC
  Electricity

Awesome Customer Service

Called for minor query, very satisfied with outcome. Also offered a change of plan on both Gas & Electricity plans very happy customer indeed. Thanks to my team member Alex for her outstanding support and customer service . Show details
Elizabeth Beilby
Elizabeth BeilbySydney Surrounds, NSW2 posts
  Electricity

Just a smart meter instal

Just contacted Annalise to have a smart meter installed…she was warm friendly and professional…could not have felt more acknowledged and assisted! Show details ·  1
anne
anne
  Electricity

assistance with payment extension

The assistance was concise and very positive. Explanations were easy to understand. Show details
Rob
RobGreater Melbourne (Inner), VIC5 posts
  Electricity

Terrible Customer Service

I always have a bad experience when talking to customer service. Recently I talked to the supervisor [Name Removed] and due to the way she treated the subject and myself, I will cancel my account. Show details
maureen
maureen
  Electricity

inquiry

In my recent inquiry with Sumo, I spoke with Alex,she was courteous and helpful and had patience with an 87-year-old. man thankyou Fre Show details
Fred59
Fred59SYDNEY5 posts
  Electricity

Best electricity providers

Have had the best experiene in dealing with an electricity provider. The support and assistance I have received has been amazing. Very polite and helpful on all occasions. Highly recommend Sumo. Show details
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David Denham
David Denham
  Electricity

SUMO ELECTRICITY SUPPLY FOR QLD

I've been with Sumo now for 6 months, and I am really happy with their prices first, but also the ability to chat with them and get immediate answers to any queries. Very straightforward, helpful, and would have to be one of the cheapest suppliers around. A shining light in this miserable energy environment we live in . Show details
Bruce
Bruce11 posts
  Electricity

Great product

Have been with Sumo for approx 9 months. Rates are very competitive for Qld.
Got great service from a a Sumo representative via telephone today. 3/1/24. Spoke with a young lady,,Alex,who, assisted us with a cheaper product. Very great full. Show details
Queensland Senior
Queensland Senior
  Electricity

Account adjustment

The Queensland Seniors Discount had not been correctly applied to the account. Numerous phone calls to Sumo since August 2023 had not resulted in this being correctly addressed. Today I spoke with Adam Cambruzzi who was exceptionally patient and professional in understanding the issue and addressing same. Show details
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Wazza
WazzaSouth East Queensland, QLD4 posts
  Electricity

Electricity bills more expensive than previous provider

Recently changed to Sumo for cheaper electricity rates however after 1 1/2 months, the bills were a lot more than my previous provider despite their lower rates. I couldn't work out why this was the case, so I quickly changed back to my previous electricity provider. Show details
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Richard Welsh
Richard Welsh
  Electricity

Direct debit setup for my account

I was impressed in by the short wait time to speak to an operator. Her name is Annalise and she was very nice, friendly and we could understand each other, which is a lot more than I can say about some others who use overseas call centres. Show details
Meredith O.
Meredith O.Greater Melbourne (Outer), VIC2 posts
  Electricity

Sumo Lover

I can’t emphasise how happy I am with Sumo for my Electricity and Gas! Thank heavens I changed Provider Show details
Tilley
TilleySouth East Queensland, QLD2 posts
  Electricity

Efficient, professional, cheerful and friendly

My inquiry was processed quickly and efficiently. The staff member was knowledgeable, helpful and considerate. Everything was processed quickly and correctly and all issues were unanswered positively. Show details
Yoda
Yoda
  Electricity

Just a review on my latest conversation with a sumo representative, very happy

My sumo customer service rep ( matt) was most helpful in sorting some billing issues and helping me with a better plan, thanks Matt for your time and his clear commitment to ensure best customer service Show details
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