Due date extension given without losing the pay on time discount. Great customer service given from the young girl that I spoke with very easy and short and I didn't expect what I actually got on the call today...
Great customer service . The lady helped me with everything efficient and very helpful .
Customer service always great . Always happy to help and go one Step futher for you . Great power and never had any problems. Only left this company as we was moving house .
Had some trouble with the bill payment and Megan resolved it very promptly. She took the time to understand the issue and suggest all possible solutions. I would highly rate the customer service that was provided.
The lady I spoke to was very helpful and sorted my problem out straight away I would recommend sumo to anyone who wants to change gas and electricity thanks sumo
I am a DVA Gold Card holder and have had problems getting my concession entitlements. Customer Service person Miriam took my details and resolved all of the outstanding issues including back dating my benefits. It was quick and painless.
Thanks for your help,much appreciated.
Great prices and discounts
Really liked the service and helpfulness of the service operative. Got bill paid and received discount. Thanks for the respectful and good service.
The idea of a sizeable discount for prompt payment is very appealing .
Great to support an Australian company
Staff were fantastic. Great attitude etc. thank you team at Sumo for being so friendly and trying to give me all that could be offered . I highly recommend to anybody .blessings.
Sumo have been great - we use them for both electricity and gas. The discounts are really good. We had an issue with one of our bills recently and the customer service guy (Tony) was terrific, problem solved!
Always get great customer service and a great outcome at the end every time I make a phone call to Sumo. Very professional company haven’t had any issues with Sumo.
The lady was very helpful and understood my issue paying my bill
Great and understanding team
Great job guys will recommend to family and friends
I hope sumo will still give out discounts in the near future
all my problems were resolved i had used the wrong utility number to pay my bill Megan was very helpful and explained which number for gas and which for electricity she remedy the situation for me
Good service i received for my mistake of payment.
Staffs job is helpful for me.
Better than i expect.
Everything is fixed up within five minutes, and got reply soon.
thank you for that.
Excellent customer service
Excellent customer service. Very helpful and friendly. Solved my issue. Would highly recommend sumo for gas and electricity. Been with them for over a year and still happy. Very easy to get through as well
Every member of Sumo I have dealt with have been absolutely fantastic and they dont judge when you call up to get an extension on your bills I'm very happy
Had sumo gas connected as well as electricity after moving into my first home. Hadn't had any dropouts or other problems. The staff were really nice and are understanding, makes you feel welcomed and open. Thanks to Laura who was incredibly helpful today. Would recommend!
I switched to Sumo with the sole objective of getting a fair pricing on the bills....the first bill that came in was ok but the second was x2 the first and and am left wondering why I had to switch when d former company was better. Customer service is excellent but that didn’t change d outrageous amount that am left to pay. I feel like I was lured into a lion’s den.
Might be the worst technical support I've ever experienced
The sales people and other support staff were very kind and helpful
The service itself was very slow and very unreliable
The main issue is the tech support.
Rang the guys up for some help due too the service dropping out yet again, guy on the phone after 2 minutes flat out refused to help me stating “ sir im not continuing this with you there is nothing wrong with the service stop wasting my time “
There was a great deal wrong with the service, blame was passed on to me for using an incorrect modem (it was the exact modem they recommended for the service)
And i was told i was fabricating issues with the service
I strongly advise you to stay away, i myself have already cancelled my service with them
Sumo has made my life a lot easier!
I moved this account to SUMO in October 2018, and during the change over and sign up, another provider did a sneaky bit of "customer slamming" and pulled it away from SUMO.
And I would love to name the company here but am not at liberty to do so.
When I finally realised the error it was early December, so I went straight back to SUMO and between us, there was a Retro Transfer done and the account has been with SUMO since then. It did take a few weeks and many hours of being very forceful to accomplish this.
I had reason to contact SUMO today about receiving this quarter's bill, and Andrew in Customer Service in the Melbourne office was able to assist me.
He is extremely knowledgeable, polite, friendly and to the point.
And I have to mention here what an absolute pleasure it is to speak with an Aussie - IN AUSTRALIA - who is well educated, understands exactly what the issue is, doesn't put you on hold for long periods of time and just gets the job done!
Thank you Andrew! You are a credit to the Company and I will be spreading the word!
You have continued to give the GREAT service that I have already received from SUMO with all the issues mentioned previously - and I would like to add here that the bill we received from the Company who did the Customer slamming (P/D) was $610.00, and after the Retro Transfer and SUMO applying their rates and discounts, it came out at $417.09 !!!
Thank you SUMO!! What a great saving!
July 2nd 2019 Update: The Customer Service is Excellent
I had reason to contact Sumo about receiving this quarter's bill, and Andrew in Customer Service in the Melbourne office was able to assist me. He is extremely knowledgeable, polite, friendly and to the point. Thank you Andrew - you are a credit to the Company! You have continued to give the GREAT service that I have already received from the Sumo Accounts Team, Brad, Zac and Archy!
I have been with Sumo now for over 12 months I have had contact with staff on three or four occasions.
Everything is easy from changed my payment method getting a better price. I get weekly energy updates so I now what is happening. I would recommend Sumo to anyone
Bait and switch criminals
Bait and switch criminals taking advantage of the vulnerable elderly market . And then harassment calling with private untraceable number 10 times a day unbelievable behavior from these cowboys . Steer well clear of this criminal outfit .
Questions & Answers
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