Can you please improve your gas bill as it is confusing and hard to understand. My current bill is for Non Winter and Winter, the confusion is in the First 100 MJ; 100 to 200Mj and so on.
I first heard about Sumo when a woman was going from door to door to sign people over. She was very friendly and helpful. One question I asked her specifically, was whether this would put a credit enquiry on my file (because I'm trying to buy a house within the next year and am working to improve my credit score - I knew this would lower it). When I explained the differences she assured me that it would not be listed on my file as an enquiry and would only be a file access, so I signed up. Fast forward a couple of months and I moved house, whic...h unexpectedly resulted in 2 different accounts (I've never had a provider do this in the past). A month ago I discovered that I have not one, but two credit enquiries affecting my lending score so I called to have it resolved. The guy in accounts didn't seem to understand how a credit score works or why it would impact my eligibility for a home loan, and promised to call me back after a meeting. He never did, so I phoned to speak to him again 2 weeks later. He was unavailable so a message was left for him to call me back. I'm still waiting. This is really disappointing, as all other interactions I've had with Sumo staff until this have been positive, and I thought it was a great company. Now it looks like my dream of owning a home won't happen for another 5 years or so, and all because a sale was more important than full disclosure! If I need to move rentals again I won't be sticking with Sumo, else I'll be retired before my credit file is cleared of their enquiries
Sumo systems malfunction
I have had two gas and two electricity accounts and am now down to one gas and one electricity account. I am seriously considering abandoning. They are always sending payment text messages when you've paid already and then automated phone calls when you have paid already. Doubting yourself, you call up to queue and then be handled by someone who just says you're all paid up and just ignore it. In 4 days, I had 3 text messages and one call. I've called them twice to confirm. I do not understand how they can continue to send messages to paid up customers. Very bad for loyalty and brand image.
I live in regional NSW and have been a Sumo customer for approx 12 months.
I received "estimated bills" for most of last year with 2 extremely high "catch-up" bills which was very alarming and impossible to budget for. So Sumo arranged for a Smart Meter to be installed last December. to enable accurate data to calculate my invoices on. However my next bill after this installation I was told was not correct and was recalled and an amended invoice was re issued. However on this amended invoice it showed my previous incorrect invoice amount as O...
very good, gas and electricity, 20 mins.
no dropouts nothing else to say, i'm happy. that's all that counts, is it not.
I still to locate into my new address so I cannot complement or otherwise as yet.
Cost of Electricity
Invoices weren't being received. Discount for direct debiting and paying on time doesn't seem very competitive. Ability to check your invoices online is not offered unless you pay via internet. This should be offered to direct debit customers too.
Good Service, but no Portal
Had Sumo Electricity and Gas connected after reviewing bills with existing supplier. Ended up savings about 10% across bills, which is a good outcome. Main negative is they don't have an online portal to manage you account like other providers, so everything required a phone call during their hours of operation.
Sumo power, which I am disappointed to say has increased in cost...but today I called as I had a request to place my wife''s name on to my account for future billing, and an operator Greg was pleasant and most helpful, thank you.
very confusing bill needs to be sorted next time.
very very confusing bill, needs to be sorted for next account as we have two accounts that are paid with seperate public trust funds. we will need to change suppliers if this continues.
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As always the cost of power is far to high , but i must say that in all the time i have been with Sumo i have only experienced cuts in power for seconds and then it has been back on again ,and only eirly mornings 4am
when everyone has been in bed so with all my Solar , gas and electricity communications everyone has been very helpful, given me better service help wise than i expected and will recommend Sumo when discussing the topics of Gas Electricity and Solar which i also recently had instaled
I am a new client.
Electric power installed has been fine with no drop outs so far. I am not sure about the set up time but I had power when I needed it. I am sure it is reliable. The phone calls I have needed to make to Sumo have been pleasant and settled issues right away but my billing has been difficult. I am not sure why Was charged the 40 dollars and some cents extra and would appreciate a breakdown. It may have been because I was not sure about the need to pay by the due date at first and incurred a fine. I would appreciate an update on this matter. It may also have been a month that was estimated.
The reviewer stated that an incentive was offered for this review
I would stay, but after dealing with the cancellation team i wont.
Changed my energy and gas account to Sumo from Lumo, and then had Lumo call me clearly explaining what i will be getting from them which turns out to be cheaper considering my household and spending on gas and energy. The consultant even mentioned i would be better with Sumo if my household used more but it doesnt, so it turns out to be cheaper with Lumo. Called Sumo to cancel, got transferred, the guy speaking to me spoke to be like i was an idiot, questioning everything i was telling him. I told him Lumo will send me an email unlike them as i...never received one from them. I also asked for a reference or cancellation number and he told me theres no such thing as a cancellation number and thats call centre talk and had a little chuckle after that sentence. I dont understand or need to care if its call centre talk. All i wanted was a number and i was made to feel small in that conversation. Im real glad ive moved from them just because of that guy who sounded like he was judging me from the start of the convo. Ref # 1102927683 If it makes any difference to anyone at Sumo, here is the ref number to the call so you can listen and maybe train the guy i spoke to abit better. Thanks.
Very Slow Transfer - still waiting
Signed up for electricity and gas and had welcome pack emails sent out early September with supply start dating stating On transfer (we will notify you when transfer occurs). Just received an electricity bill from current provider. Phoned Sumo to find out why I was still receiving bill from my current provider. I was told it can take a number of weeks for transfer to happen. Then told my current provider was notified on the 26/10/19, as per my acceptance date in welcome pack. Why the big delay from welcome pack to acceptance date? It has now be...en over a month of electricity not transferred and told gas even slower to transfer? I have transferred from other energy providers in the past normally taking no longer than 5days. The savings I were to be making is now negated by the time frame, should have stuck with a more recognised energy provider.
Regarding the reminders of electricity bill being sent on email not being received
Today I got a phone call from the collection team regarding the bill over due which had been resolved with other consultant, when I explained her she said she cannot see my details on the system
Later she reminded me for gas bill which is due on the 14th May
Collection team need to do their homework before calling customer also we provide al our details like DOB etc
Great customer service.
Changed to Sumo electricity and found customer service very friendly and helpful. Only fault I have is never receiving price package when I first signed up. Zack very helpful today.
Questions & Answers
Why do Sumo completley stuff of payments from my bank that has been advised the correct details every month for the last three months, last month when going through this with a SUMO representative by phone where the company took money from an account that I had closed and when transfering Gas and Electricity accounts and payment details when we moved to the current address on the 18th December 2020 and auto deductions from our correct Bank account were just ignored and for one month they got it correct, from then on all I got was messages from SUMO that my Old Bank (had refused payments while sufficient funds were available and still are available in the Correct Bank Account that was advised at the time of Transfer) but NO the BLOCKHEADS at SUMO responsible for accounting could not get it right, even last month upon responding to your accounts I thing was explained once again about the Automatic Deductions for the current GAS account were to come from and that happened for the GAS account and requested that the person I was talking to at SUMO ensured that the Electrical Bills would be deducted from the correct account (not a new account, and she guaranteed that she had made this adjustment I am not sure if just sent an Wmail somewhere) but once again he we go again threats to cut my Power Off when you have not even sent a current Electric account just a text message saying you have been trying to contact me all week ( I don't Know how or where they were trying, but did manage to send me a tect to the Mobile Number I have had for 2 and Half years, and there were no missed call s logged on my only phone service) So once again its just the same old Track record for SUMO stuffing the auto Payments that were agreed with in December 2020 and you can keep trying to recover payments from an account I no longer use for any payments and will not ever put any money into when Dumb people like SUMO and other Auto Payment Companies get it right. Why are we consistently being ignored by DUMB WOKE people who think they can just ignore details of a payment transfer system, fortunatley the are enough efficient companies that can follow simple instructions from their clients, but unfortunatley SUMO does not fit into that catagory of efficient and capable organisations. I am not bothering to chase you back monthly to sort your mistages out, but you don't me to change retailers call me, I am finished calling you and if you cut me off without warning I will take the appropriate action against you with the maximum publicity I can arrange.
Account Number 1218230 Malcolm Sproule Phone 0421894100
Please sort this our within 24 Hours or I will just transfer to a new Retailer as no one could be worse than SUMO
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