Thomas, thank you for your such a great and professional service
Thomas from the Loyalty team has really looked after our account, his way of professionalism, knowledge and outstanding beyond great communication has created a well respected WOW factor. He knows his product really well and from my knowledge in the Customer Relation Industry, CRM, BDM and Management for over 25 years, I can easily tell that Thomas loves his job and not treating his role as a job only but with great passion, you may get some of these nice customer service here and there with different companies but Thomas has topped them all by...all means. Thank you again Thomas for your great and outstanding customer service today, I really appreciate it I highly recommend Sumo to anyone reading this, even more special service that Sumo offering that not many companies out there doing it is simply by calling them on 13 88 60 and mention the Unique Code 1210322, then Mark My Word, you will get $50 discount if you switch your electricity with them, and hey, I will also get that $50 discount but the difference here with Sumo is the charging rate, the fine print that other companies DO NOT tell you and let you what's called "Set and Forget". I am also in the process of switching my Internet with them and I have a feeling that they will be offering mobile services soon. This company just started few years ago and I have joined them when they were really small company with a local office here in Melbourne and now they are exploding all over Australia. No one needs to be a genius to know why they are growing that fast while other companies are closing down and/or losing customers.
Excellent customer service
From switching over to Sumo to disconnecting the customer service has always been 5 stars. Their understanding and patience due to needing a payment plan was nice, and didn’t make you feel any worse. Their quick and efficient disconnection process was a pleasant experience without pulling out all the stops to try and get you to stay with the company.
SUMO is the BEST for Customer Service & rates.
I had a credit of $326.63 which was not a problem however it pointed to the fact that my estimates were out, so Brad looked into it - did the calculations over the 9 months I had been living in the property and saw that there was a real case to take to the Billing Team.
He did it immediately and now my monthly estimates will reflect the true KW hours rather than over estimating and being credited at the meter read. Brad is fast, efficient, SO knowledgable on the product and all aspects of billing that I highly recommend him to speak with when you call SUMO.
Thank you Brad for your cheerful, friendly and accurate advice - you are a credit to Sumo! And thank you to SUMO for the excellent Customer Service training!!
Just signed up - simple rates
Switched gas and electricity. Easy to make the phone call and the sales person was very helpful with explaining the rates and the next steps. Much better rates than my previous provider. Really wish I’d done this sooner.
Great service and bonus offered when you pay on time.
Electricity installed on the day and time agreed. No issues with power at anytime while I was in the house.
Monthly account emailed directly to me, with a full outline of the costs, the early payment reduction and the full amount owed.
When I called to disconnect as we have sold the house, this was also done efficiently with the process clearly explained.
Great to support an Australian company.
Many thanks to all of the team at SUMO
Excellent Customer Service Officer
The young lady I spoke with today, was so helpful, and friendly. was an amazing call, Thank you Morgan. Helpful honest and checked with a manager if she didn't know if she could help me
Happy with the outcome
We did a comparison with another provider and found Sumo staff were helpful courteous and had a completive price. They found I was not getting the seniors discount and backdated the credit
Great service and follow up
I had issues about my bill then I received a call to help me sort it out with a new plan I was very impressed with the follow up care the girl I spoke to was amazing can’t remember her name a big thank you
The reviewer stated that an incentive was offered for this review
Great Customer Service
I contacted them today to discuss my rates in my welcome pack and they put me through to their loyalty team. Josh was very understanding and addressed my issue promptly and professionally. He was going to arrange for my rates to be corrected as per my phone call with their service centre last week. Its great to speak to someone who is based in Australia. I would definitely recommend Sumo for both Gas and Power.
Fantastic customer service HELPED ME WITH ISSUES WITH ORGIN
HELPED ME WITH ISSUES WITH ORGIN ENERGY INCORRECT METRE READING..
I spoke to Anna who is wonderful and easy to understand.
She explained to me why my bill with Orgin Energy had doubled
This is something I had rang Orgin Energy about and all they did was move blame.
After speaking with Anna I rang Orgin Energy back and asked them to change the reading on my new metre back to single rates.
They told me this would have a fee attached, When I question the additional fee the woman at Orgin Energy waved the fee because it should've had the new metre set up with this reading.
THANK YOU ANNA at Sumo for telling me about the incorrect setting on my metre and saving me $500.
Amazing customer service
Rang up for a quote and was so impressed with Joe and rate was good as well that I signed up. If other customer service is half as good as Joe I will be stoked.
My account became out of kilter because I'd paid it twice. The telephone staff member was polite and fantastically helpful and clear. She explained the problem for me and resolved it immediately.
Cant live without it !
For several years Sumo have been my preferred providers for gas and electricity.I highly recommended the company as as their staff are very knowledgeable and professional in their approach to you as a client .
Absolutely amazing & Efficient
Set up quick
No drop outs
Customer Service team also efficient, effective and friendly
Very knowledgeable, administrative and attentive. Thank you for continuing to provide promising services and awesome experience. Keep it up.
I'm very happy with Sumo and their charges to date. Keep up the good work. Your telephone staff were fantastic.
I had a problem with my current electricity bill, telephone staff was fantastic..Explained how the billing system works ( I have an old Meter box) it gets read every 3 months. All sorted and I came away a winner.
Questions & Answers
Why do Sumo completley stuff of payments from my bank that has been advised the correct details every month for the last three months, last month when going through this with a SUMO representative by phone where the company took money from an account that I had closed and when transfering Gas and Electricity accounts and payment details when we moved to the current address on the 18th December 2020 and auto deductions from our correct Bank account were just ignored and for one month they got it correct, from then on all I got was messages from SUMO that my Old Bank (had refused payments while sufficient funds were available and still are available in the Correct Bank Account that was advised at the time of Transfer) but NO the BLOCKHEADS at SUMO responsible for accounting could not get it right, even last month upon responding to your accounts I thing was explained once again about the Automatic Deductions for the current GAS account were to come from and that happened for the GAS account and requested that the person I was talking to at SUMO ensured that the Electrical Bills would be deducted from the correct account (not a new account, and she guaranteed that she had made this adjustment I am not sure if just sent an Wmail somewhere) but once again he we go again threats to cut my Power Off when you have not even sent a current Electric account just a text message saying you have been trying to contact me all week ( I don't Know how or where they were trying, but did manage to send me a tect to the Mobile Number I have had for 2 and Half years, and there were no missed call s logged on my only phone service) So once again its just the same old Track record for SUMO stuffing the auto Payments that were agreed with in December 2020 and you can keep trying to recover payments from an account I no longer use for any payments and will not ever put any money into when Dumb people like SUMO and other Auto Payment Companies get it right. Why are we consistently being ignored by DUMB WOKE people who think they can just ignore details of a payment transfer system, fortunatley the are enough efficient companies that can follow simple instructions from their clients, but unfortunatley SUMO does not fit into that catagory of efficient and capable organisations. I am not bothering to chase you back monthly to sort your mistages out, but you don't me to change retailers call me, I am finished calling you and if you cut me off without warning I will take the appropriate action against you with the maximum publicity I can arrange.
Account Number 1218230 Malcolm Sproule Phone 0421894100
Please sort this our within 24 Hours or I will just transfer to a new Retailer as no one could be worse than SUMO
Get an answer from our members and Sumo representatives
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