Just goes to show not everything that glitters is gold.With all these glowing reviews I expected more,a lot more,delays & misinformation were constant & frustrating beyond belief.But MAINLY if you set an installation date then a)don't bother turning up b)don't bother calling c)don't do anything but argue,you will never get a pleasant word from us.Ps we got the same system for a much better price!
I was made to purchase their solar panel plan convincing that the panels will produce great results, despite me raising concerns of trees in front of my house (that other sellers were raising). I was promised that it will produce minimum of $1,000 + p.a. and the real return has been only $300 in nearly first year. When I complained, they sent a technician and they found that there was an error in their installation. After the issue was fixed, the results in the next quarter are suggesting that it will produce roughly $500 p.a. I have been made false promises to get into buying their product (also by taking an advantage over other sellers) and I am taking legal action soon.
Tried to back out after their installer damaged my property.
Within 10 minutes of posting this i had two calls from [Name Removed]. Seems they like to bombard when you give them a much deserved negative review. There is nothing I want from you sun select. This is just an opportunity for me to warn others of the way you operate. Dodgy operators don’t survive. This review system is how the public can know. You can’t change that. You can however start operating as an honest company.
***truth about sunselect company. **you must read it before you sign. **
Don't trust this dishonest, faceless, manipulative company.
This shameless company refuse to take responsibility for their employee negligence (electrician) sent to our premises to install solar panels, who caused power failure in entire house, 4 switches in electricity switchboard not working and consequently perfectly working air-conditioning unit seized which couldn't be repaired and had to be replaced.
We had 1-st set of panels installed without any problems however, we faced problems from the moment the 2-nd set was to be installed. To ...cut long story short: when they finished panels installation there was no power in the house and electrician wanted to...walk away but at the end he replaced 4 switches to restore power in the house. But later we found out that air-condition wasn't working. Dear fellow customers, please be warned: Sunselect structured their T&C in a the way to fight back any customer's complaint or company mistakes/negligence. Properly done job is only a matter of luck (not skills) in this company.
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Terrible, not what they promised, terrible after sales service.
The process went very smoothly until they had my money. Then they told me there was nothing else to pay and installation will go ahead. Then I received a call saying we needed to get a "meter isolation switch" which they charged me $250, before the installation can be done. When the electrician came to change our meter, he said we never needed it and could not believe how much they charged me for it. The switch was not even wired in. So they charged me $250, for a $6 part, that took 20 seconds to screw into our meter box, that we didn't even ne...ed. The system while it is saving us money, is no where near the amount of savings we were told we would get. They kept saying will cover 90% Of our bills. It is more like 50% on a good day. The monitoring app will not connect to our Wi-Fi and any online help is not helpful at all. I'm not normally one to leave bad feedback in a public forum. But after going round and round in circles and getting nowhere. Frustration has got the better of me.
Try and avoid SunSelect - I could have given "0 (Zero)" star if I could
[Name Removed] was very helpful and proactive for selling. However, was total chaos when it came to actually delivering. Following is the summary (long story short);
- Got couple of quotes for various kinds of configuration for solar system.
- Looking at one of the previous reviews which stated "after agreeing to a quote when it came to delivery, [Name Removed] was no where to be seen, the excuse from SunSelect was that [Name Removed] was sick", I specifically asked [Name Removed] and trusted his response. And history repeats again.
- [Name Rem...
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Alert dont use this company. Faulty inverter still awaiting replacment. Quoted wrong roof, many canceled install dates
Faulty inverter wasting time to have it fixed. Dont use this company.Customer service people limited English. Installer Delays x4 . Sent pictures of neighbours roof and pictures of houses with solar when all adresses given. Major delays and issues with understanding English from their sales team. Very dodgy especially Kevin
Questions & Answers
What is the difference between
Solis 4G-MX 5 kW 3 Phase 2 MPPT Grid Connect(Solis-3P5K-4G-AU-MX. and
Solis 4G-AU 5 kW 3 Phase 2 MPPT Grid Connect( Solis-3P5K-4G-AU)
Which is the better unit.
Both Models identical however
MODEL RATED OUTPUT (VA)
Solis-3P5K-4G-AU MX 4999
We recommend both as they are CEC approved Inverters.
i see all the great reviews , yet in the early stages they seem great but has anyone had trouble getting the install done ?? i am having that trouble with them now and i am ready to terminate the contract through lack of communication , as if i am having the trouble now what does the future hold,
For any queries or concerns after installation, please feel free to reach out on email@example.com; you will be answered promptly and your concerns will be sorted shortly.
Are you an accredited solar retailer? I am unable to locate you on the Clean Energy regulater website. WHat is your accreditation details or do you trade under another name.
We're a CEC Member and soon be a Retailer
Get an answer from our members and Sun Select representatives
|Solar Connection Type||Grid-Connected and Hybrid|
|Services Provided||Solar Product Retailer|
|Clean Energy Council Recognition||Member|
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