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Sun Select

Sun Select

4.9 from 621 reviews · View Statistics
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Reviews

4.9
621 reviews
  • Value for Money
    1.2 (5)
  • Product Quality
    1.2 (5)
  • Return Claim MadeYes (0) · No (5)
  • Customer Service
    1.0 (6)
  • Warranty Claim MadeYes (1) · No (5)
  • Purchase Price$3,300.00
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betty swalls
betty swallsMetropolitan Adelaide, SA
  • 9 reviews
  • 5 likes

Unimpressed

published

Just goes to show not everything that glitters is gold.With all these glowing reviews I expected more,a lot more,delays & misinformation were constant & frustrating beyond belief.But MAINLY if you set an installation date then a)don't bother turning up b)don't bother calling c)don't do anything but argue,you will never get a pleasant word from us.Ps we got the same system for a much better price!

Value for Money
1/5
Product Quality
1/5
Sun Select
SunSelect TeamSun Select
Sun Select
SunSelect TeamSun Select

Dear,
We apologize for the inconvenience caused to you whilst dealing with us. We request you to kindly help us with your quotation number and we assure to get back to you with a solution to the situation at the earliest possible.
Apologies again.

Upen G.
Upen G.Sydney, NSW
  • 2 reviews

False promises

published

I was made to purchase their solar panel plan convincing that the panels will produce great results, despite me raising concerns of trees in front of my house (that other sellers were raising). I was promised that it will produce minimum of $1,000 + p.a. and the real return has been only $300 in nearly first year. When I complained, they sent a technician and they found that there was an error in their installation. After the issue was fixed, the results in the next quarter are suggesting that it will produce roughly $500 p.a. I have been made false promises to get into buying their product (also by taking an advantage over other sellers) and I am taking legal action soon.

Value for Money
1/5
Product Quality
1/5

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0.0
(1,234)

Absolute disgrace

published

Tried to back out after their installer damaged my property.
Within 10 minutes of posting this i had two calls from [Name Removed]. Seems they like to bombard when you give them a much deserved negative review. There is nothing I want from you sun select. This is just an opportunity for me to warn others of the way you operate. Dodgy operators don’t survive. This review system is how the public can know. You can’t change that. You can however start operating as an honest company.

Value for Money
1/5
Product Quality
1/5
Sun Select
SunSelect TeamSun Select
Joel
Joel

Nice try. The issue was resolved because I threatened legal action. Reviews are for other customers to beware. Beware customers!

yol
yolSydney, NSW
  • Verified

***truth about sunselect company. **you must read it before you sign. **

published
Incentivised Review No
Sun Select
SunSelect TeamSun Select

Dear Yolanta,
We're extremely sorry for the bad experience you had with us. It was an uncommon instance and we are trying our best to resolve it as soon as possible. Please feel free to reach out to service@sunselect.com.au with any further concerns.

yol
yol
yol
yol
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Matt
MattMetropolitan Adelaide, SA
  • Verified

Terrible, not what they promised, terrible after sales service.

published
Value for Money
2/5
Product Quality
2/5

Try and avoid SunSelect - I could have given "0 (Zero)" star if I could

published
Customer Service
1/5
Incentivised Review No
Sun Select
SunSelect TeamSun Select
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Nexusunprofessional
NexusunprofessionalMetropolitan Adelaide, SA
  • 5 reviews

Alert dont use this company. Faulty inverter still awaiting replacment. Quoted wrong roof, many canceled install dates

published

Faulty inverter wasting time to have it fixed. Dont use this company.Customer service people limited English. Installer Delays x4 . Sent pictures of neighbours roof and pictures of houses with solar when all adresses given. Major delays and issues with understanding English from their sales team. Very dodgy especially Kevin

Value for Money
1/5
Product Quality
1/5
Sun Select
SunSelect TeamSun Select

Questions & Answers

Kerry
Kerryasked

What is the difference between
Solis 4G-MX 5 kW 3 Phase 2 MPPT Grid Connect(Solis-3P5K-4G-AU-MX. and
Solis 4G-AU 5 kW 3 Phase 2 MPPT Grid Connect( Solis-3P5K-4G-AU)
Which is the better unit.
Kind regards,
Kerry

1 answer
Sun Select
SunSelect TeamSun Select

G'day Kerry,

Both Models identical however
MODEL RATED OUTPUT (VA)
Solis-3P5K-4G-AU. 5000
Solis-3P5K-4G-AU MX 4999

We recommend both as they are CEC approved Inverters.
Kind Regards

dapter
dapterasked

i see all the great reviews , yet in the early stages they seem great but has anyone had trouble getting the install done ?? i am having that trouble with them now and i am ready to terminate the contract through lack of communication , as if i am having the trouble now what does the future hold,

1 answer
Sun Select
SunSelect TeamSun Select

Hi,
For any queries or concerns after installation, please feel free to reach out on service@sunselect.com.au; you will be answered promptly and your concerns will be sorted shortly.

Marianne
Marianneasked

Hi
Are you an accredited solar retailer? I am unable to locate you on the Clean Energy regulater website. WHat is your accreditation details or do you trade under another name.

regards
Marianne

1 answer
Sun Select
SunSelect TeamSun Select

We're a CEC Member and soon be a Retailer

See all Sun Select questions

Get an answer from our members and Sun Select representatives

Details

CategorySolar Retailers
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedSolar Product Retailer
Clean Energy Council Recognition Member
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