2Sunbank Solar Batteries

Sunbank Solar Batteries

 Verifiedmysunbank.com.au
4.0

243 reviews · Statistics

PositivevsNegative
77% · 18745 · 19%

Return Claim MadeYes (10) · No (165)
Warranty Claim MadeYes (5) · No (162)
Purchase Price$7,375.33
Value for Money
3.8 (152)
Product Quality
4.3 (149)
Customer Service
4.1 (167)
Timeliness
4.1 (93)
Job Satisfaction
4.3 (87)
Rates and Fees
3.8 (76)
Installation
4.5 (138)

Reviews

243 reviews
Damien
DamienQLDFar North Queensland, QLD2 posts
  Verified

The $8629 'EVEREADY' HOUSE BATTERY Rippoff by Sunbank Solar please buyers beware!!

Had the Chinese SAJ fake(Eveready) 5kw house battery installed on 31/03/21.Didnt even switch on.6_visits_and_2 more batteries later and my house lights short out almost,every night. Worst appliance/ customer experience ever. Show details
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Jamie A.
Jamie A.VICGreater Melbourne (Outer), VIC6 posts
 

Good system but had some process issues

I have a well performing Solar Panel and Battery system from Sunbank Solar but I had some issues with some misleading information from the initial sales call and a payback guarantee not being applied correctly to my order and me not being sent the terms and conditions for it until later. Installation went fine.

This was eventually resolved via Sunbank Solar internal complaints team but did drag on for some time. Sunbank Solar have advised me the internal processes failings that led to my issues have been improved. Show details

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
dw54aus
dw54ausTASNorth-West & West coast, TAS5 posts
 
Product Quality
Trustworthiness
Timeliness
Rates and Fees
Sunbank Solar Batteries
Sunbank Solar Batteries   DM   
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Hi dw54aus, thanks for sharing your experience. I am so sorry to hear about your experience with our company. I have sent you a private message.

Jane Hay
Jane HayVICGreater Melbourne (Metropolitan), VIC9 posts
 

I finally got an outcome I can live with

I did have issues with this company which have now been resolved. I do hope that we’ve all learnt from the experience and that they can now be the dynamic positive constructive part of the industry which we need for the future. Show details
Teddy W.
Teddy W.TASNorth-West & West coast, TAS3 posts
  Verified
Product Quality
Trustworthiness
Timeliness
Job Satisfaction
Rates and Fees
Sunbank Solar Batteries
Sunbank Solar Batteries   DM   
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Hi Teddy, first of all thank you for your feedback. I am very sorry to hear of your experience. I have raised your concerns with our management team so they can hopefully work towards a resolution for you.

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Ram
Ram2 posts
 

Solar Battery Install

I have paid initial deposit on 18th of August 2021 for Tesla battery system and team has promised that the installation process could be done within 4 to 8 weeks’ time, but till now (15/12/2021) no one initiated for installation process.
I have sent email to get an update on the installation, but did not get any response. Today when I called, someone picked up my call and told me that it will be initiated for installation next year in January. I expected this installation before Christmas? But, still no one was confirming the date or exactly when it would finish.
Ram
Ram  
More

Till now I did not get any update about my installation.

Paul
PaulWAPerth, WA
 
Gullible1
Gullible1
 

AVOID!

Similar experience. Promise high feed in rates that never eventuate. Demand battery be uninstalled and a partial refund be provided. Threaten Vcat or your state's equivalent if you have to. Show details
Installation
Sunbank Solar Batteries
Sunbank Solar Batteries   DM   
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Hello there, thanks for taking the time to share your feedback with us. We're sorry to hear about your negative experience so far. We have sent you a private message so that we may investigate your complaint immediately.

Kellie
Kellie
 

We now pay more for electricity

We were sold an eveready solar battery and and changed over to their provider company for this “amazing” solar trading pilot program. As our electricity bills were 75% of the year in credit with the panels alone, we were advised that the savings with the battery and trading would be fantastic and would basically pay for the battery.
Not the case. We now pay not only for the battery monthly but also get a bill every month for the electricity as the feed in tariff is so rubbish with the new provider and the trading is worthless. Would not recommend! Show details
Sunbank Solar Batteries
Sunbank Solar Batteries   DM   
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Hi Kellie, thank you for taking the time to leave us your feedback. I am sorry to hear the system we installed for you hasn't worked out as expected. Please respond to our private message to confirm your identity so we can look into this for you.

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Millicent Henry
Millicent HenryVICGreater Melbourne (Outer), VIC3 posts
  Verified

Just what I needed

There was on time attendance after effective communication. Clear statement of the problems in place and the options available. Installation completed in a timely manner and the unit is working well Show details
Value for Money
Martin
MartinNSWSydney, NSW
  Verified

Solar Battery Install

Sale price was perceived as attractive. Install delayed pending availability of critical part, but communications clear, and once unit available, install was as programmed and carried out in a professional and courteous manner. Show details
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
James
James
  Verified

Fantastic feature for the home

Installation process was fast and easy. No issue whatsoever. Sunbank Solar were very accomodating and help along the process and worked with me to get it all done. Very pleased with the service all around Show details
Value for Money
Rates and Fees
Greg J.
Greg J.
 

Listen to your gut

Full of prommises. No heart. Was promised a call back several times, didn't get one. Always apolagetic., completely pathetic. Typical (03) number. Steer clear of this mob. Try anywhereelse first Show details
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Mum
Mum2 posts
  Verified

2nd battery install

Great communication. Arrived on time. Efficient install. Needed to move original battery before they could connect the second one. Polite installers. Tidied up well. All working perfectly. Looking forward to next electricity bill. Show details
Timeliness
Alan R
Alan R2 posts
  Verified

Good installation and system working well

Installation of battery went smoothly and existing electrical wiring issues were dealt with at no extra cost. System appears to be working well. Proof of the pudding will be when electricity bills arrive. Show details

Questions & Answers

PaulBruty
PaulBruty

[Content Removed]
I have solar panels and a Hive battery. How do I use this system to power my home when the grid goes down?

Regards, [Name Removed]

Sunbank Solar Batteries
Sunbank Solar Batteries   DM   
PaulBruty
PaulBruty  

Thanks.

Sophia Kotsapas
Sophia Kotsapas

Hi why is the “com “ light on my battery flashing?? I keep trying to call sun bank but no one is calling me back

Sunbank Solar Batteries
Sunbank Solar Batteries   DM   
Sophia Kotsapas
Sophia Kotsapas  

Where do I find my order number?

Brenda Martin
Brenda Martin

What if my meter boxes already inside my licked gate and the new battery is put next to it
Can I get a message before authorised people come to check it

Philip Long
Philip Long  

Firstly they have to notify you if they wish to enter your property and secondly they monitor the battery condition performance remotely so they should not have to enter your property unless there is a problem.

Brenda Martin
Brenda Martin  

Thankyou I was reading the conditions part of the paperwork

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberNo
Clean Energy Council Recognition Approved Retailer
Solar Connection TypeGrid-Connected, Hybrid and Off-Grid
Visit official website

Contact info for Sunbank Solar Batteries

Extra Information

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