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Sunbank Solar Batteries

Sunbank Solar Batteries

4.2 from 187 reviews · View Statistics

Reviews

  • Value for Money
    4.0 (109)
  • Product Quality
    4.5 (107)
  • Return Claim MadeYes (5) · No (124)
  • Customer Service
    4.1 (122)
  • Warranty Claim MadeYes (1) · No (124)
  • Purchase Price$7,501.26
  • Timeliness
    4.4 (54)
  • Job Satisfaction
    4.6 (47)
  • Rates and Fees
    4.0 (41)
  • Installation
    4.6 (98)
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Joe E.

Joe E.Greater Melbourne (Outer), VIC

Payback is too high to consider their product

published
Value for Money
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1 comment
Sunbank Solar Batteries
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Ever Power Solar

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293 reviews
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Paul

PaulSydney, NSW

Great product and service

published

Smooth process all the way through. Everyone I dealt with was friendly. The product works well. Can monitor power via a phone app (energy to/from panels, battery, grid). Happy with the result.

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Sunbank Solar Batteries
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No Communication, Battery not working

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Sunbank Solar Batteries
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Jayden

JaydenSouth East Queensland, QLD

  • Verified

After spending over $9,000 on the battery my power bill doubled and I never got over 6c per kWh in the last bill.

published

5.8KW Hive Battery - After spending over $9,000 on the battery my power bill doubled and I never got over 6c per kWh in the last bill.
I was previously with Alinta energy my previous bill was about $150 my new bill was over $300 with SunBank & members energy.
How easy was the panel installation process? The install process was smooth enough but the investment out come was vastly different to what I was told by the sales team.
Have you had any issues with this company? If so, how well were they dealt with by the company? I have now contacted Sunbank Solar who say it's an issue for Members Energy. Members Energy say that the sale price of electricity never got above 6c.

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Sunbank Solar Batteries
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Mick H

Mick H

  • 2 reviews
  • Verified

Waiting for Returns on my Investment

published

Install went ahead fast and efficiently. Not seeing the results I expected as yet. Only just getting 50% saving so it may take a long time to pay back. The information and follow up service has been very good so far.

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Sunbank Solar Batteries
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Kevin T.

Kevin T.Greater Melbourne (Outer), VIC

Customer service could use some improvement

published

I decided not to proceed with installation but it was very hard to get in touch with them to get my refund as their customer 'service' representatives can only relay messages to their 'specialists' to have them call me back.

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Sunbank Solar Batteries
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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

293 reviews
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  • Verified

Service of solar system.

published

I requested a service of my solar system because I thought it may not have been working properly due to my still large electricity bills. I would like to know if anything was found to be wrong as nothing was said about any faults on the day of service. Apart from this lack of feedback everything else was fine.

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Dayle

DayleCentral West, NSW

  • Verified

Early days yet, hoping it surpasses our expectations.

published

The installation process was efficiently carried out. The company have been amazing so far, explaining each step of the process in detail. All I need to know now is how to track our usage online.

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Sunbank Solar Batteries
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Rhonda and Andrew

Rhonda and AndrewSouth-Eastern Region, NSW

Great installation, but service not too great

published

Had a Hive battery installed last year. The guys that installed it were great very efficient no fuss.
Unfortunately on Good Friday after a power outage, the system went into fault mode. I left a message on the 1300282930 number and also sent an email via the contact us on the webpage.
After having no reply I rang on the following Friday, and after explaining the alarms etc, was told that it looks like an internal circuit breaker has tripped, and it could take up to 6 weeks to get someone out to check........really!!!
Still waiting........

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2 comments

Guy showed up today - all now working. Only took him 15 minutes at the most.
But still no communication............we didn't even know he was going to show up. I wish we knew what he did, just to save the waste of time and energy ..............

Sunbank Solar Batteries
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  • Verified

I’m happy watching the dial go up through the day. Showing me the electric going in to the grid

published

Very easy and the guys where very nice and explained anything I wanted to know with a happy outlook . They where very effective snd cleaned up before leaving I would recommend the 2 boys to anyone

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Sunbank Solar Batteries
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Murray and Susanne

Murray and SusannePerth, WA

  • 2 reviews
  • Verified

Excellent result

published

The installation was smooth and faster than expected. Nothing but praise for the installer and company, left the worksite clean and tidy. Very pleased with the result. Would highly recommend.

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1 comment
Sunbank Solar Batteries
Customer ServiceSunbank Solar Batteries

Hi Murray and Susanne, thanks for your feedback! It's great to hear about your experience with us so far. If there is anything you would like to see us improve on in the future, please feel free to get in touch with us and let us know.

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  • Verified

bad start. good now.

published

At the time of installation i was upset that the system did not work and i had lost an up and running system for something that was just costing me money. eventually, many days later, someone came and cleared the fault, and since then the system has worked well. nice to have so many calls to check how things are going now.

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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

293 reviews
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Anthony

AnthonyCentral West, NSW

  • Verified

Good communications all round and competent polite installation crew.

published

I only had my battery replaced/upgraded. It all went smoothly with a good result. My experience with the various departments has been good, and I have been kept informed of progress. All commitments have been met. The live monitoring of the system performance is great.

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Brewster

BrewsterBrisbane

  • 2 reviews
  • Verified

Sunbank solar battery experience

published

The installation went exactly as was prescribed. The installer was very friendly and respectful. Have had no issues with anything and battery is working as told it should. Looking forward to my new bill

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Bazza

BazzaGreater Melbourne (Inner), VIC

  • 3 reviews
  • Verified

Service and support is perfect. Couldn’t live without knowing Sunbank is actively monitoring my system

published

Communication, reports and active monitoring of my system with immediate action to overcome/repair a system problem is highly commendable. Service personnel were extremely respectful, communicative and professional in addressing and repairing my solar system to full operating capacity

Incentivised ReviewNo
System Size5.2 KW
1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries
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Fay Brampton

Fay BramptonIllawarra, NSW

  • 2 reviews
  • Verified

Looking forward to great results

published

I was very happy with the installation The only problem I had was the large box which the battery was in was left with all the rubbish for me to dispose of which wasn’t easy. I haven’t had it long enough to see results.

Incentivised ReviewNo
1 comment
Sunbank Solar Batteries
Customer ServiceSunbank Solar Batteries
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Zhe

ZheSydney, NSW

  • 2 reviews
  • 1 like
  • Verified

Put down deposit decided not to buy, cheaper elsewhere and still waiting for my refund 2 weeks later.

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Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries
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Roger Rickerby

Roger RickerbySouth West, WA

  • Verified

Did the sums and 5 years to have it pay for itself... Why not

published

The guys installing were great, even siliconed a few cracked tiles while they were on the roof.... Did they crack them... Who knows but Atleast they asked for silicone. The battery is working great, be surprised if I get a bill this time round.

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Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries
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Review collected in partnership with Sunbank Solar Batteries

Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

293 reviews
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Rachey

RacheyMelbourne

  • 12 reviews
  • 8 likes

Spam letter

published

I received a letter addressed “to the home owner” offering a “subsidised solar battery” if I participate in “ground-breaking energy plan”. This sounded like a [Word Removed] and 3 minutes of research revealed it is in fact [Word Removed] marketing and there is no discount. Not impressed.

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Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries
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Beverley

BeverleyIllawarra, NSW

  • Verified

A job well done, with no hassle,

published

A job done as promised, with no hassle, everything went to plan, when I have sent a message to clear things up, have had a phone call back quickly or an email. Good company.

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Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries
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The reviewer stated that an incentive was offered for this review

Page 1 of 10

Questions & Answers

Sophia Kotsapas

Sophia Kotsapasasked

Hi why is the “com “ light on my battery flashing?? I keep trying to call sun bank but no one is calling me back

2 answers
Sunbank Solar Batteries
Customer ServiceSunbank Solar Batteries

Hi Sophia, thank you for your question. I would be more than happy to follow this up immediately for you. I have sent you a message to obtain the order number from your purchase with us so that I can find your customer file and let our technical resolutions team know about your case. In the meantime, please feel free to contact us at hello(at)mysunbank.com.au any time.

Sophia Kotsapas
Sophia Kotsapas

Where do I find my order number?

Brenda Martin

Brenda Martinasked

What if my meter boxes already inside my licked gate and the new battery is put next to it
Can I get a message before authorised people come to check it

2 answers
Philip Long
Philip Long

Firstly they have to notify you if they wish to enter your property and secondly they monitor the battery condition performance remotely so they should not have to enter your property unless there is a problem.

Brenda Martin
Brenda Martin

Thankyou I was reading the conditions part of the paperwork

Margo d.

Margo d.asked

Does anyone know what type of batteries are on offer

1 answer
Sunbank Solar Batteries
Customer ServiceSunbank Solar Batteries

Hi Margo, our full range of batteries available can be seen here - https://mysunbank.com.au/solar-batteries/.

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Details

CategorySolar Panel Installers and Solar Retailers
Solar Connection TypeGrid-Connected, Hybrid and Off-Grid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer
Solar Connection TypeGrid-Connected, Hybrid and Off-Grid

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