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Sunbank Solar

Sunbank Solar

4.5 from 69 reviews

Reviews

Review distribution

5 star
51
4 star
10
3 star
2
2 star
2
1 star
4

Anthony Alfonzetti

Anthony AlfonzettiGreater Melbourne (Outer), VIC

  • Verified customer

Fantastic

published

The whole process from the quotation to the installation was Fantastic. The sales team were very helpful and informative and the sparkys installing the panels were unreal. Great guys who did a great job

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.3 KW
See all answers

Review collected in partnership with Sunbank Solar


Jacqueline Lobb

Jacqueline LobbGreater Melbourne (Outer), VIC

  • Verified customer

Working towards Off The Grid electricity

published

The installation men were on time, very pleasant, installed quickly and efficiently AND cleaned all the packaging away too. No issues with this company. I did have issues with Solar Victoria web site when applying for the grant

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased goanna 2.9Wh Battery K29 (Storion-SMILE-B3)
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1 comment
Sunbank Solar
Customer S.Sunbank Solar

Hi Jacqueline, thanks for taking the time to share your feedback, we're so glad to hear you had a great experience with us! If there's anything that you would like us to improve on in the future, please do not hesitate to contact us and let us know.

Review collected in partnership with Sunbank Solar

Andrew G

Andrew GGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 13 likes
  • Verified customer

Be very careful, do your homework, and don't believe the sales hype from Sunbank Solar

published
Value for Money
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased GoodWe Inverter with 24 Panels
System Size5 KW
Purchase Price $8,600.00
See all answers
1 comment
Sunbank Solar
Customer S.Sunbank Solar
Julie

JulieGreater Melbourne (Outer), VIC

  • Verified customer

Excellent Customer Service

published

I have just had my solar panel installed. The guys that installed the panels were extremely courteous, polite and respectful to me and my property. Thank you very much so kind.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Sunbank Solar
Customer S.Sunbank Solar

Review collected in partnership with Sunbank Solar


Elva

ElvaSouthwest, VIC

  • 3 reviews
  • Verified customer

Can't wait to have it connected to the grid.

published

Installation was quick and painless. They arrived when they said they would and the technicians were very friendly and professional.
The assessor arrived within a week to check the installation but am still waiting for it to be connected to the grid.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased ?
System Size3.5 KW
See all answers
1 comment
Sunbank Solar
Customer S.Sunbank Solar

Hi Elva, thanks for taking the time to share your feedback with us! It's great to hear the installation went well. If there is anything you would like to see us improve on in the future, please don't hesitate to contact us and let us know.

Review collected in partnership with Sunbank Solar


  • Verified customer

A good experience so far

published

Polite and helpful contact by phone and with the installers. Probably not paying its way yet but time will tell. monitoring process clear. May requirs a second battery and would use the same company.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo

Review collected in partnership with Sunbank Solar


Ann

AnnGreater Melbourne (Outer), VIC

  • 2 reviews

Excellent and very quick installation. very happy with the system

published

Gary Lawson gave me a very competitive cost and i was blown away that it was to be installed within 2 weeks which it was. The installers were very prompt, on time and very pleasant and fully explained the installation. Afters sales support for any questions were always replied within 15 minutes by Gary Lawson again with clear and precise answers.
i definitely recommend Sunbank solar for your solar installation

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Risen solar panels and Goodwe 5KW inverter
System Size6.3 KW
Purchase Price $6,390.00
See all answers
1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Hi Ann, thank you so much for your positive feedback, we'll definitely pass this along to Gary and the team. If you would like to see us improve in the future, please do not hesitate to contact us and let us know.


Wayne Muscat

Wayne MuscatGreater Melbourne (Outer), VIC

  • Verified customer

Finally got solar

published

Haven't had a bill yet. Only had the system for 3 weeks. Very happy with the whole process. Sunbank team great to deal with and the installation was excellent. Also the app for checking real time updates on usage and production is a bonus and from what im seeing there won't be much electricity to pay for.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Sunbank Solar
Customer Service x.Sunbank Solar

Hi Wayne, thank you for taking the time to share your feedback, we're so glad to hear you had a great experience with us! If there's anything that you would like us to improve on in the future, please do not hesitate to contact us and let us know.

Review collected in partnership with Sunbank Solar

  • Verified customer

Very bad company to dill with

published

very bad company to dill with Paper work was not organise well I can not contact manager hi is not returning calls . I have solar for 2 mons and never bean register from sunbank office workers very bad news I was paying normal electrical bells Don't dill with this company .

Value for Money
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Sunbank Solar
Customer Service x.Sunbank Solar

Review collected in partnership with Sunbank Solar

  • Verified customer

Dealing with Sunbank Solar

published

Dealing with Sunbank Solar was an absolute pleasure. In just one phone call they arranged a fixed price installation, guided me through the government rebate system and installed my system promptly and professionally. No doubt, Sunbank know their stuff !

Value for Money
Product Quality
Customer Service
Installation
See all answers
1 comment
Sunbank Solar
Customer Service x.Sunbank Solar

Hi John, thank you so much for the positive feedback, we're glad that our team were able to give you a great and knowledgeable experience!
Please do not hesitate to contact our team and let us know if you have any further feedback or suggestions.

Review collected in partnership with Sunbank Solar


Rowan Start

Rowan StartGreater Melbourne (Metropolitan), VIC

  • Verified customer

Solar Panel installation - Perfect!!!

published

My solar panel installation went perfectly. Joseph and his offsider turned up on time, walked me through the installation process and then got the job done. There were a couple of broken tiles .... I had some spares, so they sorted that out. They organised all the paper work and sent that through electronically. An awesome job. And my system is now humming away and saving me a bomb. Thanks Sunbank!

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Review collected in partnership with Sunbank Solar


VB

VB

  • 5 reviews
  • Verified customer

havent had solar long enough yet. Installation team were good.

published

We suggest that Sunbank solar visit the house before the installation. We were asked (the customer) to take many photos of the switchboard & meter box. This could have all been avoided if a rep had visited our home. It was an inconvenience many customers would not do.
The installation process was painless.

Value for Money
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Review collected in partnership with Sunbank Solar


Cancelled the day before, after a four month waiting period

published
Value for Money
Product Quality
Customer Service
1 comment
Sunbank Solar
Customer ServiceSunbank Solar

  • Verified customer

Great Installation Experience

published

The installation went very smoothly. The installers were very professional and explained the work involved , including negotiating and advising on the positioning of the solar panels and inverter prior to commencing the work. After the installation, everything was again explained to us to ensure that we understand what we have. Prior to leaving all the rubbish were taken away and the work area swept clean. I should also say that the sales team at Sunbank were knowledgeable and very helpful throughout the whole process.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Review collected in partnership with Sunbank Solar

Paul

PaulGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

very good System

published

The Installation was above all of our expectations with so little fuss that we hardly notice that they were there and they clean up after them which is unheard of these days
Customer service manager Andrew was the best salesman i have dealt with in the 45 years in the sales game for his knowledge , Friendly manner and his return calls when ever we had a problem He is a credit to your company

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price $4,424.00
See all answers
1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Review collected in partnership with Sunbank Solar

Garry37

Garry37Greater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

I'm happy

published
Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Review collected in partnership with Sunbank Solar


Rob

RobSydney Surrounds, NSW

Sunbank Solar NOT WORKING.

published

Our system is almost 12 months old. It was very good until it stopped working last week!! Why do all your staff refuse to answer the phones?? We have been waiting since Friday to be called back so that we can request a service call to rectify this. I am not impressed, Where are you when we need you?

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased It is a solar battery
See all answers
4 comments
Sunbank Solar
Customer ServiceSunbank Solar
Rob
Rob

REF#;19251 Our order included 3 years Platinum service.

Sunbank Solar
Customer ServiceSunbank Solar

Melanie Sass

Melanie SassGreater Melbourne (Outer), VIC

  • Verified customer

Great ptoduct. Brilliant customer service and financial benefits immediate.

published

Very simple with no issues. Very informative and friendly electricians. Comoany supportive and patient. I had calls and email confirmation. All calls asked my preference for days and fir times.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Hi Melanie, we're very glad to hear that you enjoyed your installation experience with our team. If there's anything that you would like us to improve on, please don't hesitate to contact us and let us know.

Review collected in partnership with Sunbank Solar


Laurie Carter

Laurie CarterGreater Melbourne (Metropolitan), VIC

  • Verified customer

My Enlighten App is fantastic

published
Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Review collected in partnership with Sunbank Solar


Keith

KeithGreater Melbourne (Outer), VIC

Early review, system only operational for three days.

published

Although the installation procedure was a rather long affair ( 0730 to 1630 hrs ) complicated by us having to have a switchboard update, the installation seemed to proceed seamlessly and was carried out by three very polite and apparently very experienced installers. Not a swear word was heard all day. All of the comments in this review are anticipatory due to the system only being three days old.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased 330w Risen
System Size5 KW
Purchase Price $5,980.00
See all answers
1 comment
Sunbank Solar
Customer ServiceSunbank Solar

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Questions & Answers

Patricia Lauder

Patricia Lauderasked

Hi There, are your solar panels made in China or Germany ??

1 answer
Sunbank Solar
Customer ServiceSunbank Solar

Hi Patricia, thank you for your question. We supply and install various brands of Tier 1 solar panels, it would depend on what brand you were after. You can find out more about the various solar panels we install here - https://mysunbank.com.au/pv-solar/string-pv/.

If you would like to have a discussion about the location of manufacture for any products we supply and install, please do not hesitate to contact us on 1300 28 29 30, or email us on hello(at)mysunbank.com.au.


Get an answer from our members and Sunbank Solar representatives

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