??!
1 photo
Sunbank Solar

Sunbank Solar

4.4 from 79 reviews

Reviews

(59)
(10)
(2)
(2)
(6)
  • Value for Money
    4.2 (29)
  • Product Quality
    4.6 (26)
  • Return Claim MadeYes (0) · No (33)
  • Customer Service
    4.0 (33)
  • Warranty Claim MadeYes (0) · No (33)
  • Purchase Price$7,022.56 (9)
  • Installation
    4.7 (26)
Colin Downing

Colin DowningGreater Melbourne (Outer), VIC

  • Verified customer

Sunbank Solar Hive Battery System working extremely well!!!!!!

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6 KW
See all answers

Review collected in partnership with Sunbank Solar

Pauline

PaulineCentral West, NSW

  • 2 reviews
  • Verified customer

Great product

published

Product was installed with no issues. Team that installed were very professional and lovely to talk too.
Have had no issues with company or product. Great customer service and easy to contact.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Sunbank Solar
Megan C.Sunbank Solar

Review collected in partnership with Sunbank Solar

Ramy Bebawy

Ramy BebawyGreater Melbourne (Outer), VIC

  • Verified customer

This is a great system that saves a lot!

published

Great customer service with great company that helps people with their fantastic system.
Quick and sufficient, the technician was very helpful and professional,
From the first moment to the end they willing to help and assist any needs,
Thank you

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Hive
System Size5.9 KW
See all answers
1 comment
Sunbank Solar
Customer S.Sunbank Solar

Review collected in partnership with Sunbank Solar

Solar Retailers

Find out how Sunbank Solar compares to other Solar Retailers

Know better, choose better.

Compare all
  • Verified customer

Flawless from beginning to end

published

From the first phone call to inquire about upgrading my 5.5kwh solar panels, to a Hive battery being installed (within one week) effortless, everything was explained in great detail and professionalism, nothing was to much trouble for the Sunbank Solar Team (All my questions answered.) Able to go on a payment plan, with manageable monthly repayments. With no penalties if I pay off before the end date.
Technicians rang as promised who arrived on time with 100% quality workmanship. Brilliant follow up to ensure my satisfaction was guaranteed, and that the product is doing its job. This is a true investment, which will pay off itself.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Hive Solar battery
System Size5.8 KW
Purchase Price$8,500.00
See all answers
1 comment
Sunbank Solar
Customer S.Sunbank Solar

Hi Kevin, thank you for taking the time to provide your feedback. It's great to hear you're happy with your installer and follow up. If there is anything you would like to see us improve on in the future please let us know.

Review collected in partnership with Sunbank Solar

Unwanted, pushy sales tactics

published

I too am one of a number of people who have been sent Dear Electricity Account Holder letters from this company about flogging off solar batteries. They must be writing to everyone with solar panels. When will these people learn that Australians mistrust unsolicited sales letters and phone calls from unknown interstate companies making promises they don't keep. We do not buy from pushy sales people. We do not believe waffle about exclusive offers, substantial discounts, ground-breaking deals etc etc for the first 300 to sign up to a pilot program. We are wary.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Sunbank Solar
Customer S.Sunbank Solar
AngusM

AngusMSydney

  • 13 reviews

Exemplary Customer Service from a Totally Professional Solar Battery Installation Supplier

published

So pleased to have committed to upgrading our 4.95 kwh solar panel system with a HIVE battery upgrade with blackout protection. From the moment we contacted the company to the date of the installation, every aspect of the project has been delivered as promised.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased N/A
See all answers
1 comment
Sunbank Solar
Customer S.Sunbank Solar
Flora Culpan

Flora CulpanCentral Highlands and Goldfields, VIC

  • Verified customer

Good job

published

Installers were very efficient. Explained the process of installation and went through how the system works on completion of the job. All contact with the company has been positive Thanks

Installation
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Sunbank Solar
Customer S.Sunbank Solar

Review collected in partnership with Sunbank Solar

Annie S.

Annie S.Sydney, NSW

Hassle All The Time with their Advertising Letters

published

I am fed up with the hassle of their letterbox drops. I received so far ten letters, one day I had four in my letterbox !! I even called them to say I am not interested and they said, OK you won't receive anymore, but still hounded !! Even If I was interested, I am Not Now !! No one likes the Heavy Approach to Advertising from Companies dumping their crap into your letterbox

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Sunbank Solar
Customer S.Sunbank Solar

Hi Annie, thanks for taking the time to share your feedback with us. I am sorry to hear about your negative experience with us so far. We have sent you a private message so that we may investigate your complaint immediately.

David Hughes

David HughesGreater Melbourne (Outer), VIC

  • Verified customer

Great product and service

published

Great installers who were informative with regards to placement of my battery.
Installation was smooth and the boys explained everything, I had a fault which was fixed online within the hour

Great to deal with and would recommend them to my friends

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size5 KW
See all answers
1 comment
Sunbank Solar
Customer S.Sunbank Solar

Review collected in partnership with Sunbank Solar

Solar Retailers

Find out how Sunbank Solar compares to other Solar Retailers

Know better, choose better.

Compare all
Solar Convert

Solar ConvertGreater Melbourne (Outer), VIC

Fantastic Service from quote to installation.

published

Got contract and given time to review, agreement led to installation completed on time and very effectively. Been installed for 12 months now and I couldn't be happier. Have got credits on all bills, so able to pay gas bills off on electricity credit.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size5 KW
See all answers
1 comment
Sunbank Solar
Stephanie A.Sunbank Solar

Thank you for taking the time to share your feedback. We're so glad to hear that you've had a fantastic experience! If there's anything that you would like us to improve on in the future, please do not hesitate to contact us and let us know.

Anthony Alfonzetti

Anthony AlfonzettiGreater Melbourne (Outer), VIC

  • Verified customer

Fantastic

published

The whole process from the quotation to the installation was Fantastic. The sales team were very helpful and informative and the sparkys installing the panels were unreal. Great guys who did a great job

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.3 KW
See all answers
1 comment
Sunbank Solar
Stephanie A.Sunbank Solar

Hi Anthony, thank you so much for your positive feedback. We're so glad to hear you had a great experience with us! If you would like to see us improve in the future, please do not hesitate to contact us and let us know.

Review collected in partnership with Sunbank Solar

Jacqueline Lobb

Jacqueline LobbGreater Melbourne (Outer), VIC

  • Verified customer

Working towards Off The Grid electricity

published

The installation men were on time, very pleasant, installed quickly and efficiently AND cleaned all the packaging away too. No issues with this company. I did have issues with Solar Victoria web site when applying for the grant

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased goanna 2.9Wh Battery K29 (Storion-SMILE-B3)
See all answers
1 comment
Sunbank Solar
Customer S.Sunbank Solar

Hi Jacqueline, thanks for taking the time to share your feedback, we're so glad to hear you had a great experience with us! If there's anything that you would like us to improve on in the future, please do not hesitate to contact us and let us know.

Review collected in partnership with Sunbank Solar

Andrew G

Andrew GGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Be very careful, do your homework, and don't believe the sales hype from Sunbank Solar

published
Customer Service
Value for Money
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased GoodWe Inverter with 24 Panels
System Size5 KW
Purchase Price$8,600.00
See all answers
1 comment
Sunbank Solar
Customer S.Sunbank Solar
Julie

JulieGreater Melbourne (Outer), VIC

  • Verified customer

Excellent Customer Service

published

I have just had my solar panel installed. The guys that installed the panels were extremely courteous, polite and respectful to me and my property. Thank you very much so kind.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Sunbank Solar
Customer S.Sunbank Solar

Review collected in partnership with Sunbank Solar

Elva

ElvaSouthwest, VIC

  • 3 reviews
  • Verified customer

Can't wait to have it connected to the grid.

published

Installation was quick and painless. They arrived when they said they would and the technicians were very friendly and professional.
The assessor arrived within a week to check the installation but am still waiting for it to be connected to the grid.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased ?
System Size3.5 KW
See all answers
1 comment
Sunbank Solar
Customer S.Sunbank Solar

Hi Elva, thanks for taking the time to share your feedback with us! It's great to hear the installation went well. If there is anything you would like to see us improve on in the future, please don't hesitate to contact us and let us know.

Review collected in partnership with Sunbank Solar

Solar Retailers

Find out how Sunbank Solar compares to other Solar Retailers

Know better, choose better.

Compare all
  • Verified customer

A good experience so far

published

Polite and helpful contact by phone and with the installers. Probably not paying its way yet but time will tell. monitoring process clear. May requirs a second battery and would use the same company.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo

Review collected in partnership with Sunbank Solar

Ann

AnnGreater Melbourne (Outer), VIC

  • 2 reviews

Excellent and very quick installation. very happy with the system

published

Gary Lawson gave me a very competitive cost and i was blown away that it was to be installed within 2 weeks which it was. The installers were very prompt, on time and very pleasant and fully explained the installation. Afters sales support for any questions were always replied within 15 minutes by Gary Lawson again with clear and precise answers.
i definitely recommend Sunbank solar for your solar installation

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Risen solar panels and Goodwe 5KW inverter
System Size6.3 KW
Purchase Price$6,390.00
See all answers
1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Hi Ann, thank you so much for your positive feedback, we'll definitely pass this along to Gary and the team. If you would like to see us improve in the future, please do not hesitate to contact us and let us know.

Wayne Muscat

Wayne MuscatGreater Melbourne (Outer), VIC

  • Verified customer

Finally got solar

published

Haven't had a bill yet. Only had the system for 3 weeks. Very happy with the whole process. Sunbank team great to deal with and the installation was excellent. Also the app for checking real time updates on usage and production is a bonus and from what im seeing there won't be much electricity to pay for.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Sunbank Solar
Customer Service x.Sunbank Solar

Hi Wayne, thank you for taking the time to share your feedback, we're so glad to hear you had a great experience with us! If there's anything that you would like us to improve on in the future, please do not hesitate to contact us and let us know.

Review collected in partnership with Sunbank Solar

  • Verified customer

Very bad company to dill with

published

very bad company to dill with Paper work was not organise well I can not contact manager hi is not returning calls . I have solar for 2 mons and never bean register from sunbank office workers very bad news I was paying normal electrical bells Don't dill with this company .

Customer Service
Value for Money
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Sunbank Solar
Customer Service x.Sunbank Solar

Review collected in partnership with Sunbank Solar

  • Verified customer

Dealing with Sunbank Solar

published

Dealing with Sunbank Solar was an absolute pleasure. In just one phone call they arranged a fixed price installation, guided me through the government rebate system and installed my system promptly and professionally. No doubt, Sunbank know their stuff !

Customer Service
Value for Money
Product Quality
Installation
See all answers
1 comment
Sunbank Solar
Customer Service x.Sunbank Solar

Hi John, thank you so much for the positive feedback, we're glad that our team were able to give you a great and knowledgeable experience!
Please do not hesitate to contact our team and let us know if you have any further feedback or suggestions.

Review collected in partnership with Sunbank Solar

Page 1 of 4

Questions & Answers

S L R

S L Rasked

I received a letter today re the battery program. How many of the 1,000 battery offers are still available and what is the exact discount. If I receive an unsolicited offer, I want details

4 answers
AngusM
AngusM

Please contact Sunbank Solar directly at the number listed in the letter you received.

S L R
S L R

As I said, no thanks without any details.

Sunbank Solar
Customer S.Sunbank Solar

Hi SLR, thank you for your question. The cost and discount for an installation will vary depending on your individual installation, as not all solar systems are the same. We'd be happy to give you a quick quote, we've just sent you a private message, so at your earliest convenience, we'd love to hear back from you.

RhysM

RhysMasked

Hi guys, I just received a letter in the mail regarding solar batteries. I already have a 6.6kw solar system on the roof but I am keen on the idea of a battery as well.

I have a few questions though.

What size is the battery that you are offering?
Is it an upfront payment or is it available through financing?
What is the price and expected payback period?

1 answer
Sunbank Solar
Customer S.Sunbank Solar

Hi Rhys, thank you for your question. The cost and size for an installation will vary depending on your individual installation, as not all solar systems are the same. We'd be happy to give you a quick quote, we've just sent you a private message, so at your earliest convenience, we'd love to hear back from you.

Patricia Lauder

Patricia Lauderasked

Hi There, are your solar panels made in China or Germany ??

1 answer
Sunbank Solar
Customer ServiceSunbank Solar

Hi Patricia, thank you for your question. We supply and install various brands of Tier 1 solar panels, it would depend on what brand you were after. You can find out more about the various solar panels we install here - https://mysunbank.com.au/pv-solar/string-pv/.

If you would like to have a discussion about the location of manufacture for any products we supply and install, please do not hesitate to contact us on 1300 28 29 30, or email us on hello(at)mysunbank.com.au.

Get an answer from our members and Sunbank Solar representatives

Other Solar Retailers

Previous
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.