2Sunbank Solar Batteries

Sunbank Solar Batteries

 Verifiedmysunbank.com.au
2Sunbank Solar Batteries
4.0

242 reviews

PositivevsNegative
76% · 18546 · 19%

Reviews

242 reviews
Alexey
Alexey25 posts
 
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Sjef Van Der Valk
Sjef Van Der ValkHunter Region, NSW
  Verified

What a pleasant experience!!

Don't you just hate it when the Tradie's turn up on time, are friendly and engaging and aren't affraid to answer questions. And then they have the nerve to do a super neat job and clean up after themselves. In all seriousness (B&J) my two electricians/installers, went above and beyond the call of duty, they spoke too me at length to discuss how and where I would prefer the battery and associated equipment mounted. I could rabbit on all day how my expectations were exceeded and how the boys took their time and never complained even though it was a pretty hot day!!!

Wouldn't hesitate for a second to recommend them!! Show reply

Tania White
Tania WhiteSouthwest, VIC
  Verified

wonderful service

Solar Battery Instal was quick and efficient. Up and running immediatly. Sunbank Solar made it all happen with ease. Great staff Thankyou Show reply
Edward C.
Edward C.Sydney, NSW2 posts
  Verified

A great team of efficient tradies

Twelve days from order to installation. The team were on time, efficient and explained to me what they were doing. They were very professional and friendly. The whole installation only took three hours. Now to see how much we will save by having a battery. So far I would recommend this company. Show reply
Radio Roy
Radio Roy5 posts
  Verified

Solar Battery installation

A great team to work with. From the initial enquiry through to the installation of the battery they were easy to deal with, explained every detail fully and a quick professional installation.
I would fully recommend them if you are requiring a solar battery.
Roy Jones WA Show reply
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David Wright
David Wright
  Verified

Sparkie Was Awesome

I had an Everyday Solr Battery installed yesterday at my house.. The Electrician was amazing.. Super helpful, insightful and above all did the job fast and well.. Lets see how the battery goes.. Show reply
Tony R.
Tony R.2 posts
  Verified

Great solar experience

The end-to-end experience with Sunbank Solar was first class. The phone consultant was knowledgeable and listened, the techos did a neat and tidy install, and now we're saving real money Show reply
Sam C
Sam CMid North Coast, NSW2 posts
  Verified

Electricity Consumption made Easier

We recently installed a solar bank. We are happy customers. Day of installation went very smooth. Our installer also helped us get our hive app up and running. I found app easy to read. The colour coding really helped. Because of the app we are now more aware of our electricity consumption and when is the best tine to use our electrical appliances. Show reply
David S.
David S.2 posts
 

Very happy

We have had some great weather and are so pleased with our solar performance. Everything was made so simple for us and we love the way the battery looks in our garage, we check it every day. Show reply
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Mrcurly W.
Mrcurly W.20 posts
 
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Diana Starkie-Jardine
Diana Starkie-Jardine
  Verified

Technicians on time, professional, polite and informative

The installation was easy. Communication with the company very good, no issues. The app (Internet connection) is very helpful in monitoring the battery. After running for a week a technicians returned for a further check on the installation. Show reply
Janine Keating
Janine Keating
  Verified

Fantastic! Loving saving the money

Installation was very easy, the company were very prompt, polite and professional. My experience has only been positive with the company. Highly recommend Sunbank Solar they are very good. Thanks Show reply
Claude
Claude4 posts
 

Very cautious about this offer

I received the battery offer from this company, and called. Over the phone they told me if I added a 5 kWh battery to my existing 5 kW system, I could save circa $500 per quarter. Really? I asked them to explain how that was possible and the answer was "case studies show it", which isn't an explanation.

Overall I found it a call full of sales tricks, but few hard facts. Maybe they are legit, but unless they can show some figures and not "case study" I'd be very careful.

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Do the math
Do the mathGreater Melbourne (Metropolitan), VIC2 posts
 

60 year payback best case

Sunbank Solar’s service and installation was great. However, I still have no details on the Sunbank Solar powerplan that was supposed to be issued last month. I installed a HIVE battery system for $6600. The system has been returning 0.30cents profit per sunny day from load balancing. At this pace I’ll get payback in 60-70 years if every day of the year was sunny. So, this system is not economically viable. I would have done better to invest in more solar panels. I have emailed Sunbank solar for details on the energy plan and why my return is so low. The only reply was that the energy plan has been delayed due to COVID.
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ponytail man
ponytail manHunter Region, NSW
  Verified

one of the best things i have ever done

the first words that come to mind are perfection, excellence, understanding. from the very first talk with this company everything has been honest and caring. you are spoken to not as a dollar sign but as a person. i only required battery connection and have found everything fine. the installer did a very professional job and explained all details in a language that i could understand.i could not recommend sunbank solar any higher. i tell everyone just how good this company was and still are. by, ponytail man. Show reply
Bruce Mcgregor
Bruce McgregorPerth, WA
  Verified

Enjoy not yelling to tell everyone to turn the lights out

the site visit before the installation made the install go very smoothly. The System is working really well and we are very happy with the whole job from our first contact to the completion. Show reply
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Armchair Reviewer No. 1
Armchair Reviewer No. 1South East Queensland, QLD15 posts
 
Armchair Reviewer No. 1
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2 days later . . . still no email updates from Sunbank.

eaglem
eaglemPerth, WA5 posts
  Verified

Quite happy with the product

Only required the Battery to be installed and that went without a hitch and the system works well. The compamy seems to be very helpful and I've had no adverse issues with them. Show reply
Anthony Samiotis
Anthony SamiotisPeel, WA
  Verified

Impressed with product

Very efficient company. Installers were excellent. Punctual, personable and very neat.
Very happy with battery performance. Had minor issues with using app but getting to understand it. Staff were very helpful when I rang re this issue. Show reply
Ebelio José E.
Ebelio José E.Perth, WA3 posts
 

No details in writing. No, thanks!

All sound pretty good, but I don't usually take any offer without anything in writing first. The suggestion this is a 'special offer' and I cannot receive details by email is a very poor tactic.
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Julie-Kim Perham
Julie-Kim PerhamPerth, WA2 posts
  Verified

Great company to deal with - recommend them to everyone

We had a battery installed and they were -
Very professional at all times.
Plenty of communication from them.
Very friendly people from the receptionist to the installers.
Installers were clean and very polite.
Did the job as quick as they could and cleaned up afterwards.
Happy to recommend them. Show reply
Mark Russo
Mark Russo
  Verified

Great simple system

I had the Battery system installed a couple of weeks now, so haven't had much of a chance to really see the benefits yet (especially being in winter) but I use the app which is interesting to be able to monitor the usage of the house and see when and what is drawing power. Show reply
Lucy Stonex
Lucy Stonex2 posts
  Verified
Stephen Farrell
Stephen FarrellGreater Melbourne (Metropolitan), VIC17 posts
 

Buyer beware - high pressure tactics without anything in writing

I am based in Melbourne and received a letter in the mail addressed to the solar home owner offering final positions on a solar battery energy plan. Rang the number, salesman explained the plan stating that at certain times of the day I could earn up $7.00 per KW hour for stored energy. He also said that they have remote access and control to the battery at all times. However their main interest was obtaining a $550.00 on the spot deposit. I declined and asked them to e/mail me all the details of the plan. Needless to say they sent nothing. Bottom line - steer clear. If it sound too good to be true, it is.
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Elizabeth Macrae
Elizabeth MacraeSouthwest, VIC2 posts
  Verified

So very helpful

Sunbank Solar were fantastic in supporting me through the process of deciding and then purchasing my Hive Battery. They very patiently supported me with my myriad of questions. They guided me through each step of the installation and I knew what was happy at each time. The installers were very fast and efficient and everything happened when Sunbank said it would. On every level I found the company excellent. Show reply
ross
rossPerth, WA2 posts
  Verified

found the whole process excellent

found the team that installed the panels were very well organised, did the job very quickly, even worked through rain showers, cleaned up well and took away rubbish and left no mess Show reply
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Amanda.S
Amanda.S
 

Really happy!

Our experience with Sunbank was fantastic from the start. Quote was accurate and easy. Installation was no fuss, installers were polite and answered a few questions we had about the product. Show reply
Simon Luck
Simon LuckNgunnawal 2913, ACT3 posts
  Verified

If you like everything taken care of this is for you

Fast response to every aspect of the setup. Accomplished within a week. Installation was fast and efficient. Battery is neat and installers were knowledgeable and experienced. A real hands off experience, minimal paperwork. A Breeze. Show reply
Cam Y
Cam YGreater Melbourne (Outer), VIC2 posts
  Verified

Sunbank Solar Excellent Choice

After shopping around it was clear the Sunbank salesperson was the most knowledgeable of all the companies I dealt with in regards to size and type of panels and batteries that we would require. Installation was straight forward, and since then we have been saving a lot of money on our power bills. I was slightly sceptical of the predicted solar output for our house, but in the 4 months that we have had the system we are tracking well above the predictions. Love the app! Show reply
Colin Downing
Colin DowningGreater Melbourne (Outer), VIC
  Verified
Marilyn Troth
Marilyn TrothCanberra Central 2602, ACT
  Verified

An affordable battery....at last!

The process was efficient. It did take time to photograph, download and send all the required information prior to the process beginning, but I think the COVID-19 pandemic may have influenced how that process operated. No issues...the installer was professional and efficient. Show reply
Guillermo Kerr
Guillermo Kerr2 posts
 

Beware Problematic Marketing

After receiving a letter about their 'pilot' program, I was pressured by the salesperson to pay a $550 deposit before they would send me any details in writing, which is a very problematic form of marketing. A search of relevant Whirlpool forums also suggests that this is not a company which is behaving well.
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Keith Thomas
Keith ThomasWeetangera 2614, ACT3 posts
  Verified

works well

The installation planning was as described. It was simple, and done professionally.
The team arrived as planned, carried out the installation based on ACT regulations, and completed it within the time allowed.
They were efficient, tidy and polite, giving an effective description of its operation and what to expect next. Show reply
Caryn Anderson
Caryn Anderson
  Verified

Very excited!

So easy! It was installed, literally, within a few days of booking. The young fellas that came and installed it were brilliant! Hardly even knew they were there. We were all home, and they just went about it, and it was done in few hours. All the staff were great! Polite, knowledgeable and extremely helpful. We are really looking forward to enjoying the benefits of having our own battery! Thanks Guys!! Show reply
David Smythe
David Smythe
  Verified

Hassle free and reliable

Every aspect of the purchase and installation was very smooth. What they said would happen did happen on time and stress free. Good job well done. Extra words to satisfy the review request. Show reply
Ronald Mannion
Ronald MannionCentral Highlands and Goldfields, VIC2 posts
  Verified

The perfect marriage of panels to batteries

The staff who installed our batteries were efficient, skilled workers who went about their job in a very orderly way. No mess no fuss just concentrated on the job. Many questions were asked and answered with the authority of tradesmen that new their job and product. Due to some medical issues we had to postpone the installation a number times and Dustin helped us deal with company and ensured that we were looked after with great patience. It was an offer that we could not afford to take up. Show reply
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Ian J.
Ian J.Greater Melbourne (Metropolitan), VIC
  Verified

Hive Solar Batteries

Installation was timely and neatly by very friendly, & efficient, competent staff. All my questions were answered and evaluation of the possibility to add extra panels reported to me. Sadly I don't have enough roof area to put them. Show reply
Pete
PeteSouth East Queensland, QLD3 posts
  Verified

Great to see stored power from batteries getting used in my home

Have had panels for a few years. Been toying with battery installation in past years but too expensive. Decided to try the batteries on this new scheme.
Happy with where batteries were installed and was neatly done. Show reply
Not Happy Jan
Not Happy JanMelbourne4 posts
 

Stop with the unsolicited Harassment

I have received multiple letters from this company, all stating they are rolling out a pilot program, and how I could be one of the first 700 eligible participants. If a company needs to repeatedly roll out a pilot program over and over and approach the masses with a blanket letter, it would seem that they are not getting the success they deserve from word of mouth, and that the reputation of their product is not actually able to sell itself.

For both of these reasons I would not use their product nor would I recommend anyone actually does. I would deal directly with reputable companies and trades persons, as letter marketing with messages of urgency and exclusivity make them look desperate, unprofessional and dubious.

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Rod Woodcroft-Brown
Rod Woodcroft-Brown
  Verified

The next step taken in reducing electricity bills

Panels already installed by Growatt.
Sunbank Battery installation went smoothly, sales team where efficient and workman ship of installer was excellent.
The app is impressive and the fact I had two phases dealt with in the process. Show reply
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