Requested a quote for the empowering homes program to access subsidy and got a quote for the 'pilot program with great discount' (Which was actually no discount at all) from a very pushy sales person and no mention of the empowering homes program. Again common story of wanting a deposit immediately. I've brought this behaviour to the attention of the Empowering homes NSW program. Very disappointed that any company still thinks these behaviours are acceptable especially when they are in the very limited list of authorised suppliers.

I received a letter explaining the offer.
Rang the company and after 30 to 40 minutes they were offering an Everready battery for $8000. The salesperson Tracy explained to me over the phone.
Having being burnt before I requested the offer to be sent by email.
They wanted the $500 deposit which I wasn’t going to do without doing some research.
To date no email.
Be very careful- Caveat emptor.

Signed up for a $13000 battery system. After paying a 20% deposit was told that AusNet would not accept power from my property back into the power grid, hence the system they sold me was useless. Requested refund on the 30th November 2020. It's now the 16th December 2020 and I'm still waiting for my deposit to be returned. The pushy salesman was happy to take and process my deposit on the spot, but obviously not when it comes to handing it back. Very disappointing experience overall.

In 1/10/20 I responded to a letter to qualify for batteries. The salesman was very enthusiastic and despite receiving the 60c feed in tariff I was accepted and had to pay a deposit immediately of $550. I sent all the the photos same day. The next day the company rang to say it would not be worthwhile to proceed given my feed in tariff, however, it wold be 14 days before the deposit would be returned. It is now over 5 weeks and no deposit. I have emailed and rang them and the receptionist was someone who took phone calls for many companies. I am concerned

I received the battery offer from this company, and called. Over the phone they told me if I added a 5 kWh battery to my existing 5 kW system, I could save circa $500 per quarter. Really? I asked them to explain how that was possible and the answer was "case studies show it", which isn't an explanation.

Overall I found it a call full of sales tricks, but few hard facts. Maybe they are legit, but unless they can show some figures and not "case study" I'd be very careful.

Sunbank Solar’s service and installation was great. However, I still have no details on the Sunbank Solar powerplan that was supposed to be issued last month. I installed a HIVE battery system for $6600. The system has been returning 0.30cents profit per sunny day from load balancing. At this pace I’ll get payback in 60-70 years if every day of the year was sunny. So, this system is not economically viable. I would have done better to invest in more solar panels. I have emailed Sunbank solar for details on the energy plan and why my return is so low. The only reply was that the energy plan has been delayed due to COVID.

All sound pretty good, but I don't usually take any offer without anything in writing first. The suggestion this is a 'special offer' and I cannot receive details by email is a very poor tactic.

I am based in Melbourne and received a letter in the mail addressed to the solar home owner offering final positions on a solar battery energy plan. Rang the number, salesman explained the plan stating that at certain times of the day I could earn up $7.00 per KW hour for stored energy. He also said that they have remote access and control to the battery at all times. However their main interest was obtaining a $550.00 on the spot deposit. I declined and asked them to e/mail me all the details of the plan. Needless to say they sent nothing. Bottom line - steer clear. If it sound too good to be true, it is.

After receiving a letter about their 'pilot' program, I was pressured by the salesperson to pay a $550 deposit before they would send me any details in writing, which is a very problematic form of marketing. A search of relevant Whirlpool forums also suggests that this is not a company which is behaving well.

I have received multiple letters from this company, all stating they are rolling out a pilot program, and how I could be one of the first 700 eligible participants. If a company needs to repeatedly roll out a pilot program over and over and approach the masses with a blanket letter, it would seem that they are not getting the success they deserve from word of mouth, and that the reputation of their product is not actually able to sell itself.

For both of these reasons I would not use their product nor would I recommend anyone actually does. I would deal directly with reputable companies and trades persons, as letter marketing with messages of urgency and exclusivity make them look desperate, unprofessional and dubious.

I too am one of a number of people who have been sent Dear Electricity Account Holder letters from this company about flogging off solar batteries. They must be writing to everyone with solar panels. When will these people learn that Australians mistrust unsolicited sales letters and phone calls from unknown interstate companies making promises they don't keep. We do not buy from pushy sales people. We do not believe waffle about exclusive offers, substantial discounts, ground-breaking deals etc etc for the first 300 to sign up to a pilot program. We are wary.

I am fed up with the hassle of their letterbox drops. I received so far ten letters, one day I had four in my letterbox !! I even called them to say I am not interested and they said, OK you won't receive anymore, but still hounded !! Even If I was interested, I am Not Now !! No one likes the Heavy Approach to Advertising from Companies dumping their crap into your letterbox

very bad company to dill with Paper work was not organise well I can not contact manager hi is not returning calls . I have solar for 2 mons and never bean register from sunbank office workers very bad news I was paying normal electrical bells Don't dill with this company .

No customer call back for issues, App is no good doesn’t work, Quick to take money but no customer service.