Eveready subsidised battery promotion
Received an offer in the mail, unsolicited. Decided to give them a call to find out what it's about.
I have an 11kWh system with 10kWh 3-phase inverter, so Energy Australia currently pays me a credit every quarter. I've never paid a bill. Here are the details from the call I had with Sunbank today:
1. They are flogging a "national battery" plan. It's essentially a collective of customers with batteries of various storage capacity. All monitored from a central computer by Sunbank. When viable, they use the collective capacity to sell to energy ...retailers at times of peak demand. 2. Forget Everyeady. I was offered the most expensive battery - Tesla Powerwall 2. 3. 10 year warranty. 4. Cost: RRP $15,000. Sunbank's subsidised price @12,800. Saving of $2,200 allegedly. 10kWh battery capacity. Will see what competitors are charging to install the same battery. 5. My daytime feed-in tariff from Energy Australia is 11.5c per kWh. Sunbanks electricity plan is offering a paltry 6c per kWh. Half! 6. Was pressured a few times to "leave a deposit now, in order to maintain my place in the queue". 7. Sales lass had to go and check/ask questions a few times. Seems to me it's not often they encounter somebody who has a reasonable knowledge of solar operations in Australia.
Whole process took over 4 months =(
I responded to offer in the mail in the south east suburbs (VIC) for a 4kw system. Sales staff indicated 6 weeks for install in my area. Ended up taking over 11 weeks to get the system installed. The system quality, performance and install were good but the customer care trying getting the paperwork finalised afterwards was painful. Sunbank's landline repeatedly went to voicemail during business hours and the staff kept repeating that they were at the mercy of the third party installer and there was nothing they could do, could not even provide...an ETA. Full amount was already paid. Certificate of electrical safety took 7 weeks from the install date. I ended up having to escelate to Energy Safe Victoria. Whole journey took over 4 months, maybe yours will be quicker but this was my experience. I just hope the business survives the warranty period on the inverter (5YR) =(
The purchase process was quick and efficient. However, I have had my son take the day off work waiting for the installation team to arrive. We were told they would arrive between 7.30am - 11am. It is now 1.25pm. I have left messages and so far had no response. They requested payment up front. I was a bit concerned... but now very concerned that they have a large portion of money with NO result. I will keep you all informed if anything changes! so far NOT happy!!
Questions & Answers
Hi why is the “com “ light on my battery flashing?? I keep trying to call sun bank but no one is calling me back
Megan C.Sunbank Solar Batteries
Hi Sophia, thank you for your question. I would be more than happy to follow this up immediately for you. I have sent you a message to obtain the order number from your purchase with us so that I can find your customer file and let our technical resolutions team know about your case. In the meantime, please feel free to contact us at hello(at)mysunbank.com.au any time.
What if my meter boxes already inside my licked gate and the new battery is put next to it
Can I get a message before authorised people come to check it
I would like to hear from anyone who has battery installed by Sunbank and is part of of a VPP plan. I am particularly interested as to what savings they are earning and what their payback period is.
I have installed A$9000 battery but cant get any help or info out of Sunbank, Members Energy or Energy Locals.
Mick, My name is Phil Long and we have recently fitted an Eveready battery pack (5kw )to our solar system( It has 20 panels - 6kw system ). We have only just switched over to Members Energy and as yet have to receive an account from them. Our last account from Red Energy for the last three months was reduced by approximately $58.00 as the battery system was only operational for the last month. There are only two adults living at our residence and most days our battery is 95 to 100% full by evening and still has 4 to 8% capacity by next sunrise so our house is not drawing power off the grid thereby saving us money during the night. Daytime the system is set up to run off the solar generation. Reading our Red Energy bill from 26th July to 24th October 2020 we were credited with 1125kw at $0.102/kw giving us $114.75 credit. Usage off the grid amounted to 392kw at $0.28459 giving us a cost of $111.56. Our battery pack has only been operational since the beginning of mid October and we will not receive a Members Energy Account until January which will reflect our savings by employing a battery pack in conjunction with our solar panels. That $58 saving mentioned above is only an estimate. Members Energy returns have been estimated to be from $0.17 to $0.24 / kw depending on when they take power from our system be it from the battery or direct from the solar system as they said the higher returns are in peak load periods but they stated that they would not flatten the battery and always leave 5 to 10% capacity. Hope this information is what you are looking for, Phil Long.
Thanks for taking the time to answer in such detail, it has really helped me.
Your situation is much the same as mine. Your figures match mine almost exactly.
The problem I had was in getting some idea of what return I'd get from the VPP scheme
Just this morning I rang Sunbank and had a long, fruitful discussion with Ian Sinson.
He gave me some much needed info on the buyback frequency and earnings. The real important NEWS was that the buyback of the excess energy from my system comes from BOTH the battery and whats being recorded from my panels by the smartmeter at 30 mins intervals, I was originally informed in writing that this would be from the battery ONLY.
I'll let you know how I get on after getting my first account.
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