Very concerned by delay in VPP starting up and Sunbank refusing to reveal supporting performance data
Installed 5.1 kw battery on 23/09/20. Currently giving a saving of about $3.50/day on power bill.
This is not enough in itself to justify my $9000 investment, Promises were made by Sunbank re extra immediate savings from VPP scheme. However cant get a starting date or actual data from existing VPPs in other states, Have lodged a complaint with the Clean Energy Council who are investigating claims but no progress yet.
update on 12/11/20 --- Things have gone from bad to worse with my $9000 investment.
The implementation and management of solar...
Sunbank Solar NOT WORKING.
Our system is almost 12 months old. It was very good until it stopped working last week!! Why do all your staff refuse to answer the phones?? We have been waiting since Friday to be called back so that we can request a service call to rectify this. I am not impressed, Where are you when we need you?
The product is fabulous, does everything expected of it. Very impressed with the installer and the sales team. Unfortunately contact anyone but the sales team and the phone calls are only accepted on message bank and not answered very quickly if at all. The info packs that comes with the product are not in the least 'user friendly'. Could we have better explanations of how WE are to use each of the products not the very technical date we were given. Info Moni only gives us the state of the battery and where the power is coming from, cannot...find any daily, weekly or monthly details. Is this because we had the battery added to an existing product. Before we are willing to recommend this to others we need to understand using it ourselves
Questions & Answers
Hi why is the “com “ light on my battery flashing?? I keep trying to call sun bank but no one is calling me back
Megan C.Sunbank Solar Batteries
Hi Sophia, thank you for your question. I would be more than happy to follow this up immediately for you. I have sent you a message to obtain the order number from your purchase with us so that I can find your customer file and let our technical resolutions team know about your case. In the meantime, please feel free to contact us at hello(at)mysunbank.com.au any time.
What if my meter boxes already inside my licked gate and the new battery is put next to it
Can I get a message before authorised people come to check it
I would like to hear from anyone who has battery installed by Sunbank and is part of of a VPP plan. I am particularly interested as to what savings they are earning and what their payback period is.
I have installed A$9000 battery but cant get any help or info out of Sunbank, Members Energy or Energy Locals.
Mick, My name is Phil Long and we have recently fitted an Eveready battery pack (5kw )to our solar system( It has 20 panels - 6kw system ). We have only just switched over to Members Energy and as yet have to receive an account from them. Our last account from Red Energy for the last three months was reduced by approximately $58.00 as the battery system was only operational for the last month. There are only two adults living at our residence and most days our battery is 95 to 100% full by evening and still has 4 to 8% capacity by next sunrise so our house is not drawing power off the grid thereby saving us money during the night. Daytime the system is set up to run off the solar generation. Reading our Red Energy bill from 26th July to 24th October 2020 we were credited with 1125kw at $0.102/kw giving us $114.75 credit. Usage off the grid amounted to 392kw at $0.28459 giving us a cost of $111.56. Our battery pack has only been operational since the beginning of mid October and we will not receive a Members Energy Account until January which will reflect our savings by employing a battery pack in conjunction with our solar panels. That $58 saving mentioned above is only an estimate. Members Energy returns have been estimated to be from $0.17 to $0.24 / kw depending on when they take power from our system be it from the battery or direct from the solar system as they said the higher returns are in peak load periods but they stated that they would not flatten the battery and always leave 5 to 10% capacity. Hope this information is what you are looking for, Phil Long.
Thanks for taking the time to answer in such detail, it has really helped me.
Your situation is much the same as mine. Your figures match mine almost exactly.
The problem I had was in getting some idea of what return I'd get from the VPP scheme
Just this morning I rang Sunbank and had a long, fruitful discussion with Ian Sinson.
He gave me some much needed info on the buyback frequency and earnings. The real important NEWS was that the buyback of the excess energy from my system comes from BOTH the battery and whats being recorded from my panels by the smartmeter at 30 mins intervals, I was originally informed in writing that this would be from the battery ONLY.
I'll let you know how I get on after getting my first account.
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