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Sunbank Solar Batteries
Alex C.Greater Melbourne (Outer), VIC
BUYER BEWARE! No proof of results and pushy sales reps!
First of all, the company itself seems reputable and accomodating to your needs, and if I was to go ahead with the installation, I'm sure they would have been very pleasant to deal with.
However, after a 1-hour call with [Name Removed] about the Energy Plan Pilot Program, [Name Removed] pushed straight for a deposit to secure my spot! without me being able to consider the financial decision I was about to make, seemed okay at first but in hindsight just seems suspicious.
After stating what seems to be an amazing deal for a battery installa...
Read moretion of 5.5kw for $9230 as well as the "possibility" to sell stored energy for 10-20 times the standard feed-in rate, based on being apart of the virtual power plant, which sounds amazing! and in theory, should help reduce my return on income, I was excited, to say the least. However, all I could base my decision on was [Name Removed] telling me the figures saying "we sold energy for $$ on Monday $$ on Tuesday and $$ on Friday", which for all I know is part of their sales tactics, there was no data provided to say I was going to be getting these figures. Even when asked for, they wouldn't give me any data to get any sort of idea of what I could expect. I can only assume that if they are not willing to give out the data, their deal isn't all it cracked up to be so BUYER BEWARE.3 comments
Hi Damian,
I would be more interested in receiving factual data about past trading prices, figures about how much I would receive based on trading prices and the battery selected for me, and informa...
Read moretion about the return on investment, rather than having trading prices spoken to me over the phone.After a call from a different sales rep Ian, there was a lot more clarification around the data and what I was signing up for.
Ian was much more understanding and wanting to help me make a good decisi...
Armchair Reviewer No. 1South East Queensland, QLD
- 5 reviews
- 14 likes
Eveready subsidised battery promotion
Received an offer in the mail, unsolicited. Decided to give them a call to find out what it's about.
I have an 11kWh system with 10kWh 3-phase inverter, so Energy Australia currently pays me a credit every quarter. I've never paid a bill. Here are the details from the call I had with Sunbank today:
1. They are flogging a "national battery" plan. It's essentially a collective of customers with batteries of various storage capacity. All monitored from a central computer by Sunbank. When viable, they use the collective capacity to sell to energy ...
Read moreretailers at times of peak demand. 2. Forget Everyeady. I was offered the most expensive battery - Tesla Powerwall 2. 3. 10 year warranty. 4. Cost: RRP $15,000. Sunbank's subsidised price @12,800. Saving of $2,200 allegedly. 10kWh battery capacity. Will see what competitors are charging to install the same battery. 5. My daytime feed-in tariff from Energy Australia is 11.5c per kWh. Sunbanks electricity plan is offering a paltry 6c per kWh. Half! 6. Was pressured a few times to "leave a deposit now, in order to maintain my place in the queue". 7. Sales lass had to go and check/ask questions a few times. Seems to me it's not often they encounter somebody who has a reasonable knowledge of solar operations in Australia.6 comments
2 days later . . . still no email updates from Sunbank.
Damien M.Sunbank Solar Batteries
Hi Armchair Reviewer,
Apologies for the delay in responding to your review. Due to Covid-19 and the further stage four lockdown restrictions in Victoria, there are delays in responding to requests....
Read more If you are waiting for further information to be emailed to you, please provide your order number or name that you completed your quote under and I can follow this up for immediately to ensure the information that you requested can be resent. Please also check your junk mail folder as sometimes emails can end up there depending on who your email provider is. In reference to the information in your review, the feed-in tariff you mention is the minimum feed-in based on your distribution network and is not all the time. The energy plan has a energy trading platform (known as a Virtual Power Plant) where your energy will be sold at higher rates throughout the day on the open energy market when the opportunity arises and you would receive 100% of the profit on what your energy is traded for. So as an example, if there is a trading event for $0.20 - $0.30 per kWh, you would sell your energy at this price. As you mention, your battery price also includes a monitoring and maintenance plan over 5 years ensuring we look after your solar and battery system and it is working to its optimal capacity. You mention the Tesla Powerwall2 has a capacity of 10 kWh however this is actually 13.5 kWh capacity. We provide all customers with further details and battery specifications and so if you have still not received this, I do apologise and can ensure that this reaches you if you provide us with your customer number or name. Should you have any further questions, please feel free to contact us at hello(at)mysunbank.com.au.Thanks for the feedback. I'll email Sunbank and remind them about the email. Looking forward to seeing real-life figures for comparison from your other customers with Tesla Powerwall 2 batteries insta...
Read morelled. Also, does the 'monitoring and maintenance' plan cost extra? If so, how much? CheersRobSydney Surrounds, NSW
Sunbank Solar NOT WORKING.
Our system is almost 12 months old. It was very good until it stopped working last week!! Why do all your staff refuse to answer the phones?? We have been waiting since Friday to be called back so that we can request a service call to rectify this. I am not impressed, Where are you when we need you?
4 comments
Customer ServiceSunbank Solar Batteries
Hi Rob, we are very sorry to understand that you have not been able to get through on our phone, we can assure you that this is not up to our standards and will ensure this is followed up today for yo...
Read moreu. What was your relevant order reference number so that we can look into the file and follow up ASAP for you? Alternatively, you may choose to utilise the private messaging tool to provide us with your installation address if the order reference number is not available.REF#;19251 Our order included 3 years Platinum service.
Customer ServiceSunbank Solar Batteries
Hi Rob, thank you for supplying us with this, we believe our team has been able to follow up with you and will be looking into this, this afternoon. If you would like to contact us in the meantime, pl...
Read moreease do not hesitate to call us on 1300 28 29 30 or email hello(at)mysunbank.com.au
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JustinGreater Melbourne (Outer), VIC
Whole process took over 4 months =(
I responded to offer in the mail in the south east suburbs (VIC) for a 4kw system. Sales staff indicated 6 weeks for install in my area. Ended up taking over 11 weeks to get the system installed. The system quality, performance and install were good but the customer care trying getting the paperwork finalised afterwards was painful. Sunbank's landline repeatedly went to voicemail during business hours and the staff kept repeating that they were at the mercy of the third party installer and there was nothing they could do, could not even provide...
Read more an ETA. Full amount was already paid. Certificate of electrical safety took 7 weeks from the install date. I ended up having to escelate to Energy Safe Victoria. Whole journey took over 4 months, maybe yours will be quicker but this was my experience. I just hope the business survives the warranty period on the inverter (5YR) =(1 comment
Customer ServiceSunbank Solar Batteries
Hi Justin, we sincerely apologise that there was a delay in retrieving the CES as there was a back log with the inspectors due to Christmas and New Years break. We have taken your feedback so that we ...
Read morecan improve on our customers' experience. If you have any further queries with the system or require any assistance, please do not hesitate to contact us and one of our friendly team members will be able to assist you.
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Mez_in_melbGreater Melbourne (Metropolitan), VIC
Still waiting
The purchase process was quick and efficient. However, I have had my son take the day off work waiting for the installation team to arrive. We were told they would arrive between 7.30am - 11am. It is now 1.25pm. I have left messages and so far had no response. They requested payment up front. I was a bit concerned... but now very concerned that they have a large portion of money with NO result. I will keep you all informed if anything changes! so far NOT happy!!
1 comment
Customer ServiceSunbank Solar Batteries
Hi Mez, thank you for taking the time to share your feedback with us. We apologise for the delay for your installation. If you could please reply to our private message with your relevant order detail...
Read mores, we can follow this up and provide you with an update ASAP.RobCentral Coast NSW
Frustrated
The product is fabulous, does everything expected of it. Very impressed with the installer and the sales team. Unfortunately contact anyone but the sales team and the phone calls are only accepted on message bank and not answered very quickly if at all. The info packs that comes with the product are not in the least 'user friendly'. Could we have better explanations of how WE are to use each of the products not the very technical date we were given. Info Moni only gives us the state of the battery and where the power is coming from, cannot...
Read more find any daily, weekly or monthly details. Is this because we had the battery added to an existing product. Before we are willing to recommend this to others we need to understand using it ourselves1 comment
Customer ServiceSunbank Solar Batteries
Hi Rob, thank you for taking the time to provide us with your feedback, this is much appreciated. We're glad that you are happy with the product you received and our sales and installation team. We ar...
Read moree also taking on board your feedback about the information packs to make them more user friendly. I believe our technical team have been in touch with you and have been able to answer the questions you had. If you have any further questions or concerns, please don't hesitate to contact us.Questions & Answers
Sophia Kotsapasasked
Hi why is the “com “ light on my battery flashing?? I keep trying to call sun bank but no one is calling me back
2 answers
Damien M.Sunbank Solar Batteries
Hi Sophia, thank you for your question. I would be more than happy to follow this up immediately for you. I have sent you a message to obtain the order number from your purchase with us so that I can find your customer file and let our technical resolutions team know about your case. In the meantime, please feel free to contact us at hello(at)mysunbank.com.au any time.
Where do I find my order number?
Brenda Martinasked
What if my meter boxes already inside my licked gate and the new battery is put next to it
Can I get a message before authorised people come to check it
2 answers
Firstly they have to notify you if they wish to enter your property and secondly they monitor the battery condition performance remotely so they should not have to enter your property unless there is a problem.
Thankyou I was reading the conditions part of the paperwork
Margo d.asked
Does anyone know what type of batteries are on offer
1 answer
Damien M.Sunbank Solar Batteries
Hi Margo, our full range of batteries available can be seen here - https://mysunbank.com.au/solar-batteries/.
Details
| Category | Solar Panel Installers and Solar Retailers |
|---|---|
| Solar Connection Type | Grid-Connected, Hybrid and Off-Grid |
| Services Provided | Installer and Solar Product Retailer |
| Clean Energy Council Recognition | Approved Retailer |
| Solar Connection Type | Grid-Connected, Hybrid and Off-Grid |
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Damien M.Sunbank Solar Batteries
Hi Alex, thank you for taking the time to share your feedback.
I am sorry to hear that you were disappointed by your quotation process with us and sincerely apologise for any miscommunication regardi...
Read moreng the Energy Pilot Program and the VPP and I can assure you this is not up to our usual standards and process.