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Sunbank Solar Batteries

Sunbank Solar Batteries

4.3 from 155 reviews · View Statistics

Reviews

  • Value for Money
    5.0 (1)
  • Product Quality
    5.0 (1)
  • Return Claim MadeYes · No (1)
  • Customer Service
    2.0 (1)
  • Warranty Claim MadeYes (0) · No (1)
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Rob

RobSydney Surrounds, NSW

Sunbank Solar NOT WORKING.

published

Our system is almost 12 months old. It was very good until it stopped working last week!! Why do all your staff refuse to answer the phones?? We have been waiting since Friday to be called back so that we can request a service call to rectify this. I am not impressed, Where are you when we need you?

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedIt is a solar battery
Warranty Claim MadeNo
4 comments
Sunbank Solar Batteries
Customer ServiceSunbank Solar Batteries
Rob
Rob

REF#;19251 Our order included 3 years Platinum service.

Sunbank Solar Batteries
Customer ServiceSunbank Solar Batteries
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Questions & Answers

Sophia Kotsapas

Sophia Kotsapasasked

Hi why is the “com “ light on my battery flashing?? I keep trying to call sun bank but no one is calling me back

2 answers
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Hi Sophia, thank you for your question. I would be more than happy to follow this up immediately for you. I have sent you a message to obtain the order number from your purchase with us so that I can find your customer file and let our technical resolutions team know about your case. In the meantime, please feel free to contact us at hello(at)mysunbank.com.au any time.

Sophia Kotsapas
Sophia Kotsapas

Where do I find my order number?

Brenda Martin

Brenda Martinasked

What if my meter boxes already inside my licked gate and the new battery is put next to it
Can I get a message before authorised people come to check it

2 answers
Philip Long
Philip Long

Firstly they have to notify you if they wish to enter your property and secondly they monitor the battery condition performance remotely so they should not have to enter your property unless there is a problem.

Brenda Martin
Brenda Martin

Thankyou I was reading the conditions part of the paperwork

Margo d.

Margo d.asked

Does anyone know what type of batteries are on offer

1 answer
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Hi Margo, our full range of batteries available can be seen here - https://mysunbank.com.au/solar-batteries/.

Get an answer from our members and Sunbank Solar Batteries representatives

Details

CategorySolar Panel Installers and Solar Retailers
Solar Connection TypeGrid-Connected, Hybrid and Off-Grid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer
Solar Connection TypeGrid-Connected, Hybrid and Off-Grid

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