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Sunbank Solar Batteries

Sunbank Solar Batteries

4.3 from 154 reviews · View Statistics

Reviews

  • Value for Money
    4.6 (76)
  • Product Quality
    4.8 (77)
  • Return Claim MadeYes (1) · No (82)
  • Customer Service
    4.9 (81)
  • Warranty Claim MadeYes (1) · No (82)
  • Purchase Price$7,324.32
  • Timeliness
    4.8 (32)
  • Job Satisfaction
    4.9 (28)
  • Rates and Fees
    4.5 (25)
  • Installation
    4.9 (73)
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Reviewer Photos & Videos

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Tim Larritt

Tim LarrittSouth East Queensland, QLD

  • Verified customer

All good so far.

published

Installer was very informative and efficient, explaining the process well.
Final proof will be in the pudding once set up with VPP after smart meter installed.
Look forward to savings in the future.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Incentivised ReviewNo
Return Claim MadeNo
System Size5.1 KW
Warranty Claim MadeNo
See all answers
1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

Ridex

RidexNortheast, VIC

  • Verified customer

Great product great service

published

Unable to be home when installation happened but excellent communication on the phone. Everything was great when I did get home. A few phone calls after installation to ensure that we were happy with everything. Well done Sunbank

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$7,000.00
See all answers
1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

Vettie

VettiePerth, WA

  • 3 reviews
  • Verified customer

Excellent customer focus and service

published

Scheduled via regular mobile phone contact. Friendly and polite communication and manner from the Installers. The only issue I had was the company not being aware the identified problem had actually already been rectified.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$7,000.00
See all answers
1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

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Francesco J.

Francesco J.Sydney, NSW

  • Verified customer

Sunbank Solar Battery

published

It was a seamless installation from Sunbank Solar Battery and apps for monitoring my solar battery 24/7
And I expect a lot of saving on my electricity bill from now on.

Value for Money
Product Quality
Trustworthiness
Customer Service
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

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Lanz S.

Lanz S.

  • 4 reviews
  • Verified customer

Well worth it!

published

The entire process from sales to installation was fantastic. Knowledgeable sales people who are happy to spend time discussing the different battery types and which is the best match for your solar panels and household needs.
The installation team were fantastic. They were professional, able to answer additional questions and cleaned up all their packaging so everything was left neat and tidy.
Sun bank Solar were great to deal with and I highly recommend them.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedTesla battery
Warranty Claim MadeNo
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1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

Judi A.

Judi A.Greater Melbourne (Outer), VIC

  • Verified customer

My Sunbank Solar Battery

published

The installation of my battery and panels was simple with no issues whatsoever , we were so happy with the technicians knowledge and proffessionalism. Our residence was left clean and tidy.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeNo
See all answers
1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

Peter Nash

Peter Nash

  • 2 reviews
  • Verified customer

Notice the energy reduction straight away once online

published

The panels were installed on the day it was scheduled and the electricians who installed them were most professional and explained to me where they were at at all stages. The only problem was getting them checked by SolarVic technician as they apparently we snowed under but it was done today 20 days after installation. Sunbank Solar were quite professional in keeping me up to date. Now we can move to the next stage of battery installation due next week

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size3.2 KW
Panel PurchasedRisen 370W (RSM132-6-370M
Warranty Claim MadeNo
Purchase Price$5,900.00
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1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

David Miln

David MilnPerth, WA

  • Verified customer

Great experience

published

The process of installation was simple. Did not have any issues at all from start to finish. The system works well. I will await a bill to find out exactly how much I save.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5.1 KW
Panel PurchasedEVER Ready
Warranty Claim MadeNo
Purchase Price$6,500.00
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1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

  • Verified customer

Professional all the way

published

The installers arrived early (around 8am) spent time assessing the best position to ensure they didn't cause any damage to the house but had the battery as close as possible to the necessary objects - Electricity meters, Solar panel box on the house wall, etc.
They worked quickly but carefully ensuring no damage was done. Apart for a short break for lunch they worked through to 4:30pm which included rechecking all the fittings, checking that i understood how to use the app to check the information from the system and cleaning up to make sure the area was even tidier than when they arrived.

Professional and proud to be able to complete the job to my fullest satisfaction.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

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Darryn Howard

Darryn HowardGreater Melbourne (Outer), VIC

  • Verified customer

My new batteries are excellent

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6 KW
Panel PurchasedHIVE
Warranty Claim MadeNo
Purchase Price$8,400.00
See all answers
1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

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Aru

Aru

  • 2 reviews
  • 1 like

Great Service

published

following my on line query. I had a very friendly an open discussion with Sunbank.
I am very optimistic that my query will be rersolved
This sort of open dialogue deserves an good review

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size5.1 KW
Panel PurchasedEveready
Warranty Claim MadeYes
Purchase Price$7,000.00
See all answers
2 comments
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries
Aru
Aru
  • Verified customer

Love my new batteries

published

I added a new battery system to my existing solar system. It was so easy. Just took a phone call and everything was handled for me. The installers were fantastic, nothing was too much trouble for them. When they left everything was cleaned up. I was surprised when a month later they came back to install an upgrade. Great experience with SunBank Solar.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

  • Verified customer

Battery installation very professional without a sales push

published

The battery installation process was very professional. Sun bank Solar were very honest and were very experienced about the products that they were selling and installing.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

E Needham

E NeedhamSouth West, WA

  • Verified customer

Sunbank Battery Installation

published

My experience with Sunbank is limited to the battery installation only as I already had solar PV panels installed.
The pre install was very smooth and I was kept informed at all stages of the process including the install date.
The battery installation team arrived on time and carried out a very professional job. The team members (two) were friendly and helpful with any questions I asked them.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$8,274.00
See all answers
1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

  • Verified customer

Batteries installed with exceptional service

published

The battery installation was easy.
No issues with the installation, the technicians were very friendly, kept a safe distance and did the job without any mess left behind.
Really a pleasure to have them on-site.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

Solar Panel Installers

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Ash

Ash

  • 5 reviews
  • 1 like
  • Verified customer

Battery installation and set up seamless

published

The installer was courteous and helpful. The job was completed in the allotted time. The battery monitoring was quickly achieved through the online portal, and this provided excellent real-time data on energy usage and generation.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeNo
Purchase Price$8,000.00
See all answers
1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Hi Ash, thanks for taking the time to share your feedback. It is great to hear that everything ran seamless and one time.
If there is anything you would like to see us improve on in the future please do not hesitate to contact us and let us know.

Review collected in partnership with Sunbank Solar Batteries

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Mark Brown

Mark BrownSouth East Queensland, QLD

  • Verified customer

Great service

published

Sunbank delivered as they promised. They advised a date for installation and was done on that date. The installer was professional and easy to deal with. A friend had used Sunbank and that is why we went with them.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

  • Verified customer

Seamless

published

Installation was done on time. All schedules were met.
Company informed of all steps throughout the whole process and answered my queries immediately.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size2.9 KW
Warranty Claim MadeNo
Purchase Price$7,000.00
See all answers
1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Hi Louis, thanks for your feedback! It's great to here about your experience with us so far. If there is anything you would like to see us improve on in the future, please feel free to get in touch with us and let us know.

Review collected in partnership with Sunbank Solar Batteries

Mac

Mac

  • 3 reviews
  • 1 like
  • Verified customer

A new experience

published

In the beginning i found that the number given for Sunbank was never answered.
You could leave a message and there would not be any response.
Once Katherine made contact with me everything has been excellent also Isobel.The process once in train was fine.
I had a gentleman come out and decide where the battery was to be placed and by then i also had a date for the installation.
The installer came out and the battery was installed.
Once Katherine made contact the process became seamless.
I am enjoying having the graph that i can check my usage and the battery storage

Timeliness
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size2.9 KW
Warranty Claim MadeNo
Purchase Price$6,680.00
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2 comments
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries
Mac
Mac

That there is a response to the number you quote for contact.

Review collected in partnership with Sunbank Solar Batteries

Gina

Gina

  • 2 reviews
  • Verified customer

Brilliant

published

Installation was very quick and the installers where very friendly, pleasant and clean.
I haven't had any issues so far and hope it stays that way.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$9,325.20
See all answers
1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Hi Gina,

Thanks for taking the time to share your feedback, it's great to hear about your positive experience with us. If there is anything you would like to see us improve on in the future, please do not hesitate to contact us and let us know.

Review collected in partnership with Sunbank Solar Batteries

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Questions & Answers

Sophia Kotsapas

Sophia Kotsapasasked

Hi why is the “com “ light on my battery flashing?? I keep trying to call sun bank but no one is calling me back

2 answers
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Hi Sophia, thank you for your question. I would be more than happy to follow this up immediately for you. I have sent you a message to obtain the order number from your purchase with us so that I can find your customer file and let our technical resolutions team know about your case. In the meantime, please feel free to contact us at hello(at)mysunbank.com.au any time.

Sophia Kotsapas
Sophia Kotsapas

Where do I find my order number?

Brenda Martin

Brenda Martinasked

What if my meter boxes already inside my licked gate and the new battery is put next to it
Can I get a message before authorised people come to check it

2 answers
Philip Long
Philip Long

Firstly they have to notify you if they wish to enter your property and secondly they monitor the battery condition performance remotely so they should not have to enter your property unless there is a problem.

Brenda Martin
Brenda Martin

Thankyou I was reading the conditions part of the paperwork

Margo d.

Margo d.asked

Does anyone know what type of batteries are on offer

1 answer
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Hi Margo, our full range of batteries available can be seen here - https://mysunbank.com.au/solar-batteries/.

Get an answer from our members and Sunbank Solar Batteries representatives

Details

CategorySolar Panel Installers and Solar Retailers
Solar Connection TypeGrid-Connected, Hybrid and Off-Grid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer
Solar Connection TypeGrid-Connected, Hybrid and Off-Grid

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