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Sunbank Solar Batteries

Sunbank Solar Batteries (page 3 of 6)

4.3 from 154 reviews · View Statistics

Reviews

  • Value for Money
    4.6 (73)
  • Product Quality
    4.8 (74)
  • Return Claim MadeYes (0) · No (79)
  • Customer Service
    4.9 (78)
  • Warranty Claim MadeYes (0) · No (79)
  • Purchase Price$7,334.42
  • Timeliness
    4.9 (28)
  • Job Satisfaction
    5.0 (25)
  • Rates and Fees
    4.6 (22)
  • Installation
    4.9 (69)
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Reviewer Photos & Videos

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Simon Luck

Simon LuckNgunnawal 2913, ACT

  • 2 reviews
  • Verified customer

If you like everything taken care of this is for you

published

Fast response to every aspect of the setup. Accomplished within a week. Installation was fast and efficient. Battery is neat and installers were knowledgeable and experienced. A real hands off experience, minimal paperwork. A Breeze.

1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Hi Simon, thanks for sharing your feedback. It's great to hear about your positive experience with us. If there is anything you would like to see us improve on in the future, please do not hesitate to contact us and let us know.

Review collected in partnership with Sunbank Solar Batteries

Cam Y

Cam YGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Sunbank Solar Excellent Choice

published

After shopping around it was clear the Sunbank salesperson was the most knowledgeable of all the companies I dealt with in regards to size and type of panels and batteries that we would require. Installation was straight forward, and since then we have been saving a lot of money on our power bills. I was slightly sceptical of the predicted solar output for our house, but in the 4 months that we have had the system we are tracking well above the predictions. Love the app!

1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

Colin Downing

Colin DowningGreater Melbourne (Outer), VIC

  • Verified customer

Solar Batteries The Way of the Future

published
1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

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Marilyn Troth

Marilyn TrothCanberra Central 2602, ACT

  • Verified customer

An affordable battery....at last!

published

The process was efficient. It did take time to photograph, download and send all the required information prior to the process beginning, but I think the COVID-19 pandemic may have influenced how that process operated. No issues...the installer was professional and efficient.

1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Hi Marilyn, thanks for taking the time to share your feedback with us. If there is anything you would like to see us improve on in the future, please do not hesitate to get in contact with us and let us know.

Review collected in partnership with Sunbank Solar Batteries

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Keith Thomas

Keith ThomasWeetangera 2614, ACT

  • 2 reviews
  • Verified customer

works well

published

The installation planning was as described. It was simple, and done professionally.
The team arrived as planned, carried out the installation based on ACT regulations, and completed it within the time allowed.
They were efficient, tidy and polite, giving an effective description of its operation and what to expect next.

1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

  • Verified customer

Very excited!

published

So easy! It was installed, literally, within a few days of booking. The young fellas that came and installed it were brilliant! Hardly even knew they were there. We were all home, and they just went about it, and it was done in few hours. All the staff were great! Polite, knowledgeable and extremely helpful. We are really looking forward to enjoying the benefits of having our own battery! Thanks Guys!!

1 comment
Sunbank Solar Batteries
Megan C.Sunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

  • Verified customer

Hassle free and reliable

published

Every aspect of the purchase and installation was very smooth. What they said would happen did happen on time and stress free. Good job well done. Extra words to satisfy the review request.

1 comment
Sunbank Solar Batteries
Megan C.Sunbank Solar Batteries

Hi David, thanks for sharing your feedback with us. It's great to hear your installation went smoothly. If there is anything you would like to see us improve on in the future, please do not hesitate to get in touch with us and let us know.

Review collected in partnership with Sunbank Solar Batteries

Ronald Mannion

Ronald MannionCentral Highlands and Goldfields, VIC

  • Verified customer

The perfect marriage of panels to batteries.

published

The staff who installed our batteries were efficient, skilled workers who went about their job in a very orderly way. No mess no fuss just concentrated on the job. Many questions were asked and answered with the authority of tradesmen that new their job and product. Due to some medical issues we had to postpone the installation a number times and Dustin helped us deal with company and ensured that we were looked after with great patience. It was an offer that we could not afford to take up.

1 comment
Sunbank Solar Batteries
Megan C.Sunbank Solar Batteries

Hi Ronald, thanks for sharing your feedback with us. It's great to hear your installation went smoothly. If there is anything you would like to see us improve on in the future, please do not hesitate to get in touch with us and let us know.

Review collected in partnership with Sunbank Solar Batteries

Ian J.

Ian J.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Hive Solar Batteries

published

Installation was timely and neatly by very friendly, & efficient, competent staff. All my questions were answered and evaluation of the possibility to add extra panels reported to me. Sadly I don't have enough roof area to put them.

1 comment
Sunbank Solar Batteries
Megan C.Sunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

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Pete

PeteSouth East Queensland, QLD

  • 2 reviews
  • 1 like
  • Verified customer

Great to see stored power from batteries getting used in my home

published

Have had panels for a few years. Been toying with battery installation in past years but too expensive. Decided to try the batteries on this new scheme.
Happy with where batteries were installed and was neatly done.

1 comment
Sunbank Solar Batteries
Megan C.Sunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

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  • Verified customer

The next step taken in reducing electricity bills

published

Panels already installed by Growatt.
Sunbank Battery installation went smoothly, sales team where efficient and workman ship of installer was excellent.
The app is impressive and the fact I had two phases dealt with in the process.

1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Hi Rod, thanks for sharing your feedback with us. It's great to hear your installation went smoothly. If there is anything you would like to see us improve on in the future, please do not hesitate to get in touch with us and let us know.

Review collected in partnership with Sunbank Solar Batteries

Tony Dudgeon

Tony DudgeonMid North Coast, NSW

  • 2 reviews
  • Verified customer

Top marks to the Sunbank team

published

Friendly and professional Sales person explained everything, answered all of my questions and followed up with informative emails. Installation of the battery was on time and and thoroughly professional as well. The app enables me to monitor the whole process which has reduced my energy draw from the grid to about a quarter. Very happy.

1 comment
Sunbank Solar Batteries
Megan C.Sunbank Solar Batteries

Hi Tony, thanks for taking the time to provide your feedback. It's great to hear about your positive experience and that you are seeing savings. If there is anything you would like to see us improve on in the future please let us know.

Review collected in partnership with Sunbank Solar Batteries

Rita

Rita

  • 2 reviews
  • Verified customer

Excellent service

published

Sunbank solar were a very professional service,staff where very friendly and the installers were also polite and explained the installation to me, I would recommend sunbank solar to anyone who wishes to do panels or batteries

1 comment
Sunbank Solar Batteries
Megan C.Sunbank Solar Batteries

Hi Rita, thanks for taking the time to provide your feedback. It's great to hear about your positive experience with our sales team and installers. If there is anything you would like to see us improve on in the future please let us know.

Review collected in partnership with Sunbank Solar Batteries

Tony L

Tony LMid North Coast, NSW

  • 2 reviews
  • Verified customer

in 1 month have already saved $130 +

published

The process was simplicity in itself. The installer went through everything step by step, and your company has followed up on all my concerns and questions
Ther was a slight problem which was resolved as soon as it came up.

1 comment
Sunbank Solar Batteries
Megan C.Sunbank Solar Batteries

Hi Tony L, thanks for taking the time to provide your feedback. It's great to hear about you're already seeing the savings in the first month! If there is anything you would like to see us improve on in the future please let us know.

Review collected in partnership with Sunbank Solar Batteries

AnneP

AnnePGreater Melbourne (Outer), VIC

  • 7 reviews
  • 1 like
  • Verified customer

Excellent company fully recommend.

published

The Sales person was professional and friendly explaining the cost of purchase of the Hive Solar Battery and answered any questions I had with the cost and how many panels I have with my existing Solar Panels which I had installed 7 years ago.

The install team were professional and excellent in installing the Hive Solar Battery. There were 4 of them who installed the Hive Solar Battery and fixing an issue I had with my Solar Hot Water System panel within 4 hours. They also went through the process of how to identify issues with the Hive Solar Battery and also how it works.

I fully recommend this company to anyone.

1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Hi Anne, thanks for taking the time to provide your feedback. It's great to hear about your positive experience with our sales team and installers. If there is anything you would like to see us improve on in the future please let us know.

Review collected in partnership with Sunbank Solar Batteries

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Charlie

Charlie

  • 2 reviews
  • Verified customer

Easy process, hive battery system

published

From the initial phone call the whole process was fantstic. Everyone was so helpful and nothing was too much trouble. There was little to no waiting on the phone. When the installers came they were exactly on time and went about the installation in a very professional manner. After the installation they explained everything perfectly. Thankyou Sunbank Solar.

1 comment
Sunbank Solar Batteries
Megan C.Sunbank Solar Batteries

Hi Charlie, thank you for taking the time to provide your feedback. It's great to hear about your positive experience with our installer. If there is anything you would like to see us improve on in the future please let us know

Review collected in partnership with Sunbank Solar Batteries

Get quotes from Solar Panel Installers servicing your area

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Pauline

PaulineCentral West, NSW

  • 2 reviews
  • Verified customer

Great product

published

Product was installed with no issues. Team that installed were very professional and lovely to talk too.
Have had no issues with company or product. Great customer service and easy to contact.

1 comment
Sunbank Solar Batteries
Megan C.Sunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

Ramy Bebawy

Ramy BebawyGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

This is a great system that saves a lot!

published

Great customer service with great company that helps people with their fantastic system.
Quick and sufficient, the technician was very helpful and professional,
From the first moment to the end they willing to help and assist any needs,
Thank you

1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

  • Verified customer

Flawless from beginning to end

published

From the first phone call to inquire about upgrading my 5.5kwh solar panels, to a Hive battery being installed (within one week) effortless, everything was explained in great detail and professionalism, nothing was to much trouble for the Sunbank Solar Team (All my questions answered.) Able to go on a payment plan, with manageable monthly repayments. With no penalties if I pay off before the end date.
Technicians rang as promised who arrived on time with 100% quality workmanship. Brilliant follow up to ensure my satisfaction was guaranteed, and that the product is doing its job. This is a true investment, which will pay off itself.

1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Hi Kevin, thank you for taking the time to provide your feedback. It's great to hear you're happy with your installer and follow up. If there is anything you would like to see us improve on in the future please let us know.

Review collected in partnership with Sunbank Solar Batteries

AngusM

AngusMSydney

  • 13 reviews
  • 12 likes

Exemplary Customer Service from a Totally Professional Solar Battery Installation Supplier

published

So pleased to have committed to upgrading our 4.95 kwh solar panel system with a HIVE battery upgrade with blackout protection. From the moment we contacted the company to the date of the installation, every aspect of the project has been delivered as promised.

1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries
Page 3 of 6
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Questions & Answers

Sophia Kotsapas

Sophia Kotsapasasked

Hi why is the “com “ light on my battery flashing?? I keep trying to call sun bank but no one is calling me back

2 answers
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Hi Sophia, thank you for your question. I would be more than happy to follow this up immediately for you. I have sent you a message to obtain the order number from your purchase with us so that I can find your customer file and let our technical resolutions team know about your case. In the meantime, please feel free to contact us at hello(at)mysunbank.com.au any time.

Sophia Kotsapas
Sophia Kotsapas

Where do I find my order number?

Brenda Martin

Brenda Martinasked

What if my meter boxes already inside my licked gate and the new battery is put next to it
Can I get a message before authorised people come to check it

2 answers
Philip Long
Philip Long

Firstly they have to notify you if they wish to enter your property and secondly they monitor the battery condition performance remotely so they should not have to enter your property unless there is a problem.

Brenda Martin
Brenda Martin

Thankyou I was reading the conditions part of the paperwork

Margo d.

Margo d.asked

Does anyone know what type of batteries are on offer

1 answer
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Hi Margo, our full range of batteries available can be seen here - https://mysunbank.com.au/solar-batteries/.

Get an answer from our members and Sunbank Solar Batteries representatives

Details

CategorySolar Panel Installers and Solar Retailers
Solar Connection TypeGrid-Connected, Hybrid and Off-Grid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer
Solar Connection TypeGrid-Connected, Hybrid and Off-Grid

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