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Sunbank Solar Batteries

Sunbank Solar Batteries (page 4 of 6)

4.3 from 154 reviews · View Statistics

Reviews

  • Value for Money
    4.6 (73)
  • Product Quality
    4.8 (74)
  • Return Claim MadeYes (0) · No (79)
  • Customer Service
    4.9 (78)
  • Warranty Claim MadeYes (0) · No (79)
  • Purchase Price$7,334.42
  • Timeliness
    4.9 (28)
  • Job Satisfaction
    5.0 (25)
  • Rates and Fees
    4.6 (22)
  • Installation
    4.9 (69)
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Reviewer Photos & Videos

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Flora Culpan

Flora CulpanCentral Highlands and Goldfields, VIC

  • Verified customer

Good job

published

Installers were very efficient. Explained the process of installation and went through how the system works on completion of the job. All contact with the company has been positive Thanks

1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

David Hughes

David HughesGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Great product and service

published

Great installers who were informative with regards to placement of my battery.
Installation was smooth and the boys explained everything, I had a fault which was fixed online within the hour

Great to deal with and would recommend them to my friends

1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

Solar Convert

Solar ConvertGreater Melbourne (Outer), VIC

Fantastic Service from quote to installation.

published

Got contract and given time to review, agreement led to installation completed on time and very effectively. Been installed for 12 months now and I couldn't be happier. Have got credits on all bills, so able to pay gas bills off on electricity credit.

1 comment
Sunbank Solar Batteries
Stephanie A.Sunbank Solar Batteries

Thank you for taking the time to share your feedback. We're so glad to hear that you've had a fantastic experience! If there's anything that you would like us to improve on in the future, please do not hesitate to contact us and let us know.

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Anthony Alfonzetti

Anthony AlfonzettiGreater Melbourne (Outer), VIC

  • Verified customer

Fantastic

published

The whole process from the quotation to the installation was Fantastic. The sales team were very helpful and informative and the sparkys installing the panels were unreal. Great guys who did a great job

1 comment
Sunbank Solar Batteries
Stephanie A.Sunbank Solar Batteries

Hi Anthony, thank you so much for your positive feedback. We're so glad to hear you had a great experience with us! If you would like to see us improve in the future, please do not hesitate to contact us and let us know.

Review collected in partnership with Sunbank Solar Batteries

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Jacqueline Lobb

Jacqueline LobbGreater Melbourne (Outer), VIC

  • Verified customer

Working towards Off The Grid electricity

published

The installation men were on time, very pleasant, installed quickly and efficiently AND cleaned all the packaging away too. No issues with this company. I did have issues with Solar Victoria web site when applying for the grant

1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Hi Jacqueline, thanks for taking the time to share your feedback, we're so glad to hear you had a great experience with us! If there's anything that you would like us to improve on in the future, please do not hesitate to contact us and let us know.

Review collected in partnership with Sunbank Solar Batteries

Julie

JulieGreater Melbourne (Outer), VIC

  • Verified customer

Excellent Customer Service

published

I have just had my solar panel installed. The guys that installed the panels were extremely courteous, polite and respectful to me and my property. Thank you very much so kind.

1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

Elva

ElvaSouthwest, VIC

  • 3 reviews
  • 1 like
  • Verified customer

Can't wait to have it connected to the grid.

published

Installation was quick and painless. They arrived when they said they would and the technicians were very friendly and professional.
The assessor arrived within a week to check the installation but am still waiting for it to be connected to the grid.

1 comment
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Hi Elva, thanks for taking the time to share your feedback with us! It's great to hear the installation went well. If there is anything you would like to see us improve on in the future, please don't hesitate to contact us and let us know.

Review collected in partnership with Sunbank Solar Batteries

  • Verified customer

A good experience so far

published

Polite and helpful contact by phone and with the installers. Probably not paying its way yet but time will tell. monitoring process clear. May requirs a second battery and would use the same company.

Review collected in partnership with Sunbank Solar Batteries

Ann

AnnGreater Melbourne (Outer), VIC

  • 2 reviews

Excellent and very quick installation. very happy with the system

published

Gary Lawson gave me a very competitive cost and i was blown away that it was to be installed within 2 weeks which it was. The installers were very prompt, on time and very pleasant and fully explained the installation. Afters sales support for any questions were always replied within 15 minutes by Gary Lawson again with clear and precise answers.
i definitely recommend Sunbank solar for your solar installation

1 comment
Sunbank Solar Batteries
Customer ServiceSunbank Solar Batteries

Hi Ann, thank you so much for your positive feedback, we'll definitely pass this along to Gary and the team. If you would like to see us improve in the future, please do not hesitate to contact us and let us know.

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Wayne Muscat

Wayne MuscatGreater Melbourne (Outer), VIC

  • Verified customer

Finally got solar

published

Haven't had a bill yet. Only had the system for 3 weeks. Very happy with the whole process. Sunbank team great to deal with and the installation was excellent. Also the app for checking real time updates on usage and production is a bonus and from what im seeing there won't be much electricity to pay for.

1 comment
Sunbank Solar Batteries
Customer Service x.Sunbank Solar Batteries

Hi Wayne, thank you for taking the time to share your feedback, we're so glad to hear you had a great experience with us! If there's anything that you would like us to improve on in the future, please do not hesitate to contact us and let us know.

Review collected in partnership with Sunbank Solar Batteries

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  • Verified customer

Dealing with Sunbank Solar

published

Dealing with Sunbank Solar was an absolute pleasure. In just one phone call they arranged a fixed price installation, guided me through the government rebate system and installed my system promptly and professionally. No doubt, Sunbank know their stuff !

1 comment
Sunbank Solar Batteries
Customer Service x.Sunbank Solar Batteries

Hi John, thank you so much for the positive feedback, we're glad that our team were able to give you a great and knowledgeable experience!
Please do not hesitate to contact our team and let us know if you have any further feedback or suggestions.

Review collected in partnership with Sunbank Solar Batteries

Rowan Start

Rowan StartGreater Melbourne (Metropolitan), VIC

  • Verified customer

Solar Panel installation - Perfect!!!

published

My solar panel installation went perfectly. Joseph and his offsider turned up on time, walked me through the installation process and then got the job done. There were a couple of broken tiles .... I had some spares, so they sorted that out. They organised all the paper work and sent that through electronically. An awesome job. And my system is now humming away and saving me a bomb. Thanks Sunbank!

  • Thumbnail
1 comment
Sunbank Solar Batteries
Customer ServiceSunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

VB

VB

  • 5 reviews
  • 9 likes
  • Verified customer

havent had solar long enough yet. Installation team were good.

published

We suggest that Sunbank solar visit the house before the installation. We were asked (the customer) to take many photos of the switchboard & meter box. This could have all been avoided if a rep had visited our home. It was an inconvenience many customers would not do.
The installation process was painless.

1 comment
Sunbank Solar Batteries
Customer ServiceSunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

  • Verified customer

Great Installation Experience

published

The installation went very smoothly. The installers were very professional and explained the work involved , including negotiating and advising on the positioning of the solar panels and inverter prior to commencing the work. After the installation, everything was again explained to us to ensure that we understand what we have. Prior to leaving all the rubbish were taken away and the work area swept clean. I should also say that the sales team at Sunbank were knowledgeable and very helpful throughout the whole process.

1 comment
Sunbank Solar Batteries
Customer ServiceSunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

Paul

PaulGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

very good System

published

The Installation was above all of our expectations with so little fuss that we hardly notice that they were there and they clean up after them which is unheard of these days
Customer service manager Andrew was the best salesman i have dealt with in the 45 years in the sales game for his knowledge , Friendly manner and his return calls when ever we had a problem He is a credit to your company

1 comment
Sunbank Solar Batteries
Customer ServiceSunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

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Garry37

Garry37Greater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

I'm happy

published
1 comment
Sunbank Solar Batteries
Customer ServiceSunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

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Melanie Sass

Melanie SassGreater Melbourne (Outer), VIC

  • Verified customer

Great ptoduct. Brilliant customer service and financial benefits immediate.

published

Very simple with no issues. Very informative and friendly electricians. Comoany supportive and patient. I had calls and email confirmation. All calls asked my preference for days and fir times.

1 comment
Sunbank Solar Batteries
Customer ServiceSunbank Solar Batteries

Hi Melanie, we're very glad to hear that you enjoyed your installation experience with our team. If there's anything that you would like us to improve on, please don't hesitate to contact us and let us know.

Review collected in partnership with Sunbank Solar Batteries

Laurie Carter

Laurie CarterGreater Melbourne (Metropolitan), VIC

  • Verified customer

My Enlighten App is fantastic

published
1 comment
Sunbank Solar Batteries
Customer ServiceSunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

Keith

KeithGreater Melbourne (Outer), VIC

Early review, system only operational for three days.

published

Although the installation procedure was a rather long affair ( 0730 to 1630 hrs ) complicated by us having to have a switchboard update, the installation seemed to proceed seamlessly and was carried out by three very polite and apparently very experienced installers. Not a swear word was heard all day. All of the comments in this review are anticipatory due to the system only being three days old.

1 comment
Sunbank Solar Batteries
Customer ServiceSunbank Solar Batteries
  • Verified customer

Power On My Roof!

published

I was looking for a trustworthy Solar company. Meeting with Matt at Sunbank affirmed that I had found the right Solar provider. The entire process went through faultlessly from start to finish. The installation team were very professional (so important). I can even check energy production on my phone App. Now I'm feeding excess green energy into the grid. Thank you Sunbank.

1 comment
Sunbank Solar Batteries
Customer ServiceSunbank Solar Batteries

Review collected in partnership with Sunbank Solar Batteries

Page 4 of 6
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Questions & Answers

Sophia Kotsapas

Sophia Kotsapasasked

Hi why is the “com “ light on my battery flashing?? I keep trying to call sun bank but no one is calling me back

2 answers
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Hi Sophia, thank you for your question. I would be more than happy to follow this up immediately for you. I have sent you a message to obtain the order number from your purchase with us so that I can find your customer file and let our technical resolutions team know about your case. In the meantime, please feel free to contact us at hello(at)mysunbank.com.au any time.

Sophia Kotsapas
Sophia Kotsapas

Where do I find my order number?

Brenda Martin

Brenda Martinasked

What if my meter boxes already inside my licked gate and the new battery is put next to it
Can I get a message before authorised people come to check it

2 answers
Philip Long
Philip Long

Firstly they have to notify you if they wish to enter your property and secondly they monitor the battery condition performance remotely so they should not have to enter your property unless there is a problem.

Brenda Martin
Brenda Martin

Thankyou I was reading the conditions part of the paperwork

Margo d.

Margo d.asked

Does anyone know what type of batteries are on offer

1 answer
Sunbank Solar Batteries
Damien M.Sunbank Solar Batteries

Hi Margo, our full range of batteries available can be seen here - https://mysunbank.com.au/solar-batteries/.

Get an answer from our members and Sunbank Solar Batteries representatives

Details

CategorySolar Panel Installers and Solar Retailers
Solar Connection TypeGrid-Connected, Hybrid and Off-Grid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer
Solar Connection TypeGrid-Connected, Hybrid and Off-Grid

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