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Sunbeam Cafe Series Planetary Mixmaster MX9200

Sunbeam Cafe Series Planetary Mixmaster MX9200 (page 2 of 3)

MX9200 (Stainless), MX9200R (Red), MX9200K (Matte Black), MX9200W (White)
2.9 from 51 reviews

Reviews

(19)
(3)
(2)
(8)
(19)
  • Build Quality
    1.0 (2)
  • Value for Money
    1.0 (2)
  • Ease of Use
    1.0 (2)
  • Cleaning & Maintenance
    4.0 (2)
  • Noise Level
    3.0 (2)
  • Safety
    3.0 (2)


Jonny bravo

Jonny bravoPerth

  • 8 reviews
  • 16 likes

Rough and Noisy

published

This machine has a high pitch squeal from day one under no load. The bowl had metal swarf inside and is very roughly machined inside, glass would be safer. The scraper attachment bounces in and out of contact with the bowl. It looks the part but lacks quality materials and finish. I suppose it's better than a spoon!


ss10

ss10Wynn Vale

  • 5 reviews
  • 2 likes

Just what I was looking for

published

I purchased this unit specifically for mixing and it hasn't let me down. For what I want it is excellent. I love the pause button and that it tells me how long its been mixing. I also love the graduating of the speed increase and decrease. Like I saide it absolutely suits me for what I want and it's not overly loud.

1 comment
Sunbeam
Brendan K.Sunbeam

A bit disappointed

published

While we were away looking at other appliances I purchased this machine.
I wish I had done some research. It's not strong enough to do what my previous mixmaster (sunbeam too) did easily on half the power.
It sounds like it is really struggling with a double batch of biscuit mixture (3 cups of flour)
It also seems to get flour everywhere even with the protective cover on over the top.
I like it when it is running well ( no double mixtures) and I like the timer but overall I am disappointed in this product. I think if I lived closer to where I purchased it I would return it.

2 comments
Sunbeam
Brendan K.Sunbeam
Ancasta28
Ancasta28

No value for money

published

I bought this appliance to make cakes and bread. I was told it would do this job, but I have since returned it as it was no where near strong enough to manage even soft bread doughs and it didn't mix cakes properly either, leaving about a 1cm of mix around the sides of the bowl. It was also noisy and moved on the bench when mixing dough. It is quite heavy, so this surprised me. For the price tag of over $800 it was a total waste of money. I am disappointed as the old sunbeams were great.


Jac83

Jac83Nowra

  • 6 reviews
  • 6 likes

Surprised that it didn't last

published

Had my first one for a few months until it kicked the bucket. The resistance and speed was gone! Like it was spinning in neutral?! I got a replacement under warranty. The replacement is really noisy and its mixing seems inconsistent, IRT its speed. I just want a refund this time. I'm not willing to try a third :( The best thing about the whole machine is the timer.


Regular on pr.c

Regular on pr.cBrisbane

  • 2 reviews
  • 4 likes

Wouldn't buy another Sunbeam

published

Karen

KarenHunter Region, NSW

  • 6 reviews
  • 5 likes

Buy something else

published

Husband thought he was buying a quality piece of equipment. Which it was until the brass cog that turns the bowls chewed itself out. The machine now makes a god awful screeching noise and wont turn the bowls. Tried to get a replacement part from a Sunbeam repair agent but after only a few years this part is unavailable making the whole machine useless. Really annoying because the mixer part works well. Wont buy Sunbeam again if they're not going to support their products for longer than 12 months..

Date PurchasedJan 2010

RadicalReviewer

RadicalReviewerSydney, NSW

  • 12 reviews

The Icing On The Cake!

published

Ive used many a MixMaster over the years (including KItchenAid) and this new Sunbeam MixMaster is AMAZING!

VERY user friendly and makes fabulous cakes and biscuits! I got mine in red and looks so sleek and sexy on the benchtop.
The Balanced head is so good. You can lift the head with a finger thats how easy it is.

I have kneaded doughs in this machine, and it hasn't bounced around or rock ed back and fourth, adjusting its power to suit the load.

I have spoken to sunbeam, and they say that some new attachments for the POWER DRIVE are on there way. WIll have to be on the look out for these attachments when released :D

S.P

S.PMelbourne

  • Verified purchase

NOT A GOOD PRODUCT!

published
Antonella

AntonellaSydney

  • 3 reviews
  • 2 likes

Major manufacturing issues : product must be recalled

published

Its a dud!

published

Second machine in two weeks and it appears the second gearbox gone (presume this is the case due to noise).
We previously used a Bosch hand mixer with dough hooks that outperformed this failure.
The first machine failed after mixing two cake mixes and the second after attempting to make pizza dough on its first use. From all the other similar comments I think sunbeam should look at recalling the product due to major fault.
We have generally been pleased with other sunbeam appliances but now will have to consider another brand.


Used it once and it's gone

published

Bought it a few days ago, used to knead bread dough. Less than 15 minutes, overheated and motor stopped working. Not sure is out of luck or this is a poor quality product for $400:-(


Disaster

published

Great Christmas gift - lasted 2 1/2 minutes. Mix 1kg pizza dough and gears broke in moments. Going back to Kenwood, previous one lasted 20 years.


Worst customer service ever

published

We bought our planetary on june 2012.
on the 6th of September we brought our machine to the local repair shop. Once they told us the problem was the gear box, we had to call the sunbean customer service to get the code of the piece and communicate it to the shop. Then it seams like if the wrong piece has been send. End of the story: we were suppose to receive a call from sunbean 3 weeks ago ( this is what the repair shop told us ), as we didn't hear anything we wrote an e-mail to sun bean... Still waiting, and still without planetary. Wrost customer service ever!

Maudie

Maudie

  • 3 reviews
  • 6 likes

Died

published

Had my mixer for approximately 15 months and used 2-3 times a month. Set up one day to make a sponge for a special occasion and nothing happened. Power on, pause button off, turned dial and mixmaster never worked again. Considering the age, use and care given to appliance I would not waste my money again. 5 year guarantee on motor means nothing. Extremely disappointing - although now I don't cook special treats I am losing weight - so that is the only good point.

Heavy, Didn't seem to mix right to the bottom of the bowl, expensive considering how long it lasted.

Luke Scholefield

Luke ScholefieldNorth Adelaide, South Australia

  • 6 reviews

Makes cooking faster and easier

published

Was great while it worked - Terrible Customer Service

published
6 comments
silver fox
silver fox
lolls69
lolls69
Dan Johnson
Dan Johnson

Gears broke on mine within a few weeks. I recommend you spend more on a proper American brand.


katrinar73

katrinar73Perth, Western Australia

  • 10 reviews
  • 3 likes

Love it

published

I had the machine for a few weeks and I love it......I was the packet queen until now. Looked at Kitchen Aid but this one seemed a lot better with a lot more functions....since I bought the machine I have made cookies..cakes....pizza base.....quiche.....and now have control what goes in to it.......the mixer is beautiful looking machine....the functions are great and easy to use......
looks....functions....easy to use......and attachments

1 comment
Sunbeam
Brendan K.Sunbeam

Hi Katrina, thank you for your lovely comments, if you need any assistance at all please contact our Customer Care Team on 1300 881 861.


Kaz780

Kaz780Adelaide

  • 5 reviews

My baking has been revolutionised!

published

wow82

wow82

  • 19 reviews

My turn to use it!

published
1 comment
wow82
wow82

Page 2 of 3

See all Sunbeam Cafe Series Planetary Mixmaster MX9200 reviews

Questions & Answers

Libby

Libbyasked

Why is this dysfunctional not taken out of circulation. I had to return mine due to its inability to mix anything well. Absolutely useless for creaming butter and sugar. I am using my 20 year old Sunbeam mixer which is just perfect. Christmas cakes, pavlovas, sponges and cakes all beautifully mixed.

2 answers
Sunbeam
Customer CareSunbeam

Hello Libby,
Thank you for your question...
All mixers no matter how expansive they are will at times need to have the bowl scrapped down with a spatula, especially when there is a small quantity of ingredients on the bowl.

All recipes that usually begin with butter and sugar will instruct you to scrap the bowl and mix again because most mixers will need that help at first and then will be fine when more ingredients are added.

Libby
Libby

This is not a satisfactory answer. My old Sunbeam creamed perfectly. I see many other comments re this problem in reviews of this mixer. I also have quite a few friends who have also returned their new mixers. Thank you for your reply but this model does need to improve.


Kiwi

Kiwiasked

Hi. I have a sunbeam cafe series mixer. The mixer attachment will not come off as it should. Has anyone experienced this and if so, how can I get it off.

3 answers
Libby
Libby

No but I returned this mixer as it would not cream butter and sugar. The paddle did not scrape the sides of the bowl

Sunbeam
Customer CareSunbeam

Hello Kiwi,
To remove the particular mixing attachment, push it upwards, turn it anticlockwise, then pull it downwards (Figure 8; on page 8): https://www.sunbeam.com.au/Root/Specifications/InstructionBooklet/MX9200_ib_1.pdf

Kiwi
Kiwi

Hi Sunbeam
Thank you for responding. If it worked as above then I would not have a problem. The attachment does not want to move around to the point that allows me to pull it downwards. And yes I have done the usual push it up and turn anticlockwise. I love my sunbeam products but I must say this one is a bit frustrating as I also find it does not cream properly. I look forward to hearing back from you.


r.winter

r.winterasked

Ive had the Mixer for under a year and haven't used it very much but now its not working. The machine turns on, the LED light turns on but when I turn the dial to make it mix - nothing happens. The timer on the LED begins and then 4 seconds later the LED goes blank and then appears with this ( -- EO ) on the screen. Nothing i do will change this, i just have to unplug it. It seems like an Error code or maybe its referring to something but there is no information about what this could mean in the manual or anywhere online. Please help!

1 answer
Sunbeam
Customer CareSunbeam

Hello r.winter,
It sounds like the Mixer head is not locked down properly, see page 15 for steps to fix: https://www.sunbeam.com.au/Root/Specifications/InstructionBooklet/MX9200_ib_1.pdf


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