Faulty Knife and dangerous customer care response
I bought a Sunbeam K400 electric knife from Big W. When I release the trigger when using the knife it does not stop and continues to operate at times. When I called the customer support number, the OS call center operator told me no such model existed. I told him I suspected it was the EK4000 model made specifically for Big W and other discount stores - with the first letter and the last number removed from the model number..
I asked to speak to someone from Sunbeam and was put through to his supervisor. After having to repeat everything agai...n, the supervisor said he thought this was supposed to happen. I told him I did not believe him because this sounded dangerous. I asked him where he got this information and asked for him to send me a copy. He then said he would escalate my request to Sunbeam Australia. No response received from Sunbeam.
I wish I had read these reviews before we purchased one
We purchased this a few weeks before Christmas and found that it would not cut roast pork or bread. Having had a Sunbeam knife for decades, and very happy with it, we decided to buy another as a replacement. Agree with some of the other reviewers regarding the grip design and switch. Will return to Big W and hopefully get a refund.
Easy to use and efficient
Easy to use and hold onto safely without lost fingers. Blades stay sharp for ages and cut through basically anything (even a block of frozen spag bo!). Easy to remove and attach blades that wash well and all stored away into a neat small pile. Best carving knife I’ve had
Pretty disappointing appliance
Bought the EK4000 yesterday at Big W - I will be returning it tomorrow. The blades are incredibly fiddly, guards seemed not level on insertion, also got firmly stuck and resisted ejection - very time consuming to insert/eject! I bought it to cut through my home made breads, it shredded my bake.......not up to the job!
- Verified purchase
Do not buy this knife
This knife is not fit for purpose. It does not comfortably fit either a large hand, nor my medium size hand. It is extremely difficult to hold the button on that activate the knife and we had limited success cutting either roast meat or bread. I am very familiar with electric knives and have owned an electric knife for over forty years.
Sunbeam were very good in sending a replacement knife out as the new one I first purchased simply didn't work. Unfortunately though the replacement knife does not work either. It simply will not cut. Once again I had to use a conventional knife which defeated the purpose of buying an electric knife. Not sure what's going on.
used to love my old sunbeam knife, the new one is just landfill.
Very disappointed with this electric knife. It is the third one we have bought over the past 20+ years and is not a patch on the other two. (different brands) I totally agree with the other reviews re the very poor trigger action and the non-user friendly handle design. The poor ergonomics of the handle, combined with the heat in the handle, made me stop using it after only 5 minutes of carving on Christmas Day :-( I will be returning it to BIG W this week.
Very poor trigger and handle design.
We had a Sunbeam electric knife for many years so bought another when the old one stopped working - never again. The trigger on the EK4000 is so poorly designed that it is almost impossible to hold it in the "on" position for any length of time. The shape of the handle also makes it difficult to hold and is not properly designed for a cutting action/motion.
- Verified purchase
Very disappointing design. On/off switch was so hard to hold on that the finger got tired well before the bread or roast was cut. The unit was noisy and finally the blades jammed in the knife. I returned it today and although offered a replacement (same make & model) I opted for a full refund and went else where to find a 'better' brand..
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