Tried posting a bad review but was unable to, this product should not be available, nonstick surface blisters and when I contacted support I was told that they would rectify it, it’s been 3 months and no response, poor quality, poor service, stay away
Purchased for $99.00.
Indicator Covers fall off - third time
Grill works OK but the plastic indicator covers fall off as already mentioned in other reviews. Disappointing response from Sunbeam even though the unit is well out of warranty this is the 3rd time this has happended. Obviously it is a fault that has happened to others too. I will not use it now as I feel the unit is unsafe with a gaping hole in the top. It also took Sunbeam 4 weeks to respond to my concerns with two prompts from me - not good enough.
Great while it lasted
I researched online reviews for this Sunbeam Contact Grill and 6 Slice Sandwich Press GC7850B before purchasing. A local sandwich bar was using and seemed rather happy with it even though the plastic cover for the warming/ready indicator had fallen off already. So it came up with 4.75 star reviews online, not many actual reviews but the reason they were not all 5 stars was the already know bad design for the warming/ready light indicator so i felt happy to purchase.
Less then 6 months later and it is dead. Yes i have the original box to ret...
Need a new one every year
The grill is great when it works, like a lot of Sunbeam products. We use our for toasted sandwiches and grilling meat. It heats up fast and is quite easy to clean. BUT, we are on our third one. Just after the product it out of warranty the coating starts to come off which makes it inefficient and I would guess unhealthy. Food starts to stick and you can no longer clean it. The reason we keep buying it is that we can usually find one on special for less than $80 but it shouldn't be a disposable item. We've also had problems with a Sunbeam water filter / chiller (just over 12 months and it dies) and the icemaker (had to have several replaced under warranty). Sunbeam just don't make products that last.
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Questions & Answers
Are there older versions with the same model number?
We recently bought one to replace an even older one. The new one doesn’t look anything like any of the pictures corresponding to the model number on the sandwich press.
We have replaced the old models to ensure that each model adheres to industry’s touch temp requirements.
We had to do minor design changes which unfortunately does not enable the current / new design to stand up for storage.
We are in the process of fixing this, but rest assured that each product still performs the same.
It was a major design change if the hinge gets thinner and the appliance will no longer stand up. This one is garbage compared to the one we are replacing. The hinges seem pathetic and will not hold the plates parallel making it difficult to put 3 sandwiches in the press. Not being able to stand up makes it hard to store and almost a deal breaker. Luckily I have skills and will build something and attach it to the arms to solve this oversight.
The even older one with 2 flat plates, takes 6 slices of bread, temperature control knob and decent hinges was the best. Seems like quality is being sacrificed for profits.
Safety is our top priority, so please do not alter the appliance. I have just sent you a private message to help you solve the matter.
The hinge screws came loose after few uses and now one of them is lost. We tried contact the Sunbeam center and they couldn't provide any replacement part not the service center. We can't use the grill now.. Probably won't buy the product again.
Did you end up answering the above query about the press being lopsided? How can this be adjusted?
Hi Kaz B, not really sure why it would be lopsided, maybe something to do with the dial?
Please give our team a call on1300 881 861 so we can offer you further assistance...
Get an answer from our members and Sunbeam representatives
|Category||Grills and Sandwich Presses||Grills and Sandwich Presses|
|Release date||Nov 2006|
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