Reviewer Photos & Videos
Shocking service center, 4th machine fail. Solid build with cheap components - particularly the collar.
2nd EM7000 to fail after 2 EM6910s had similar issues. This is a replacement machine after the first EM7000 failed with 2 collars replaced and then the whole motherboard. Was promised a 12 month warranty. Replacement machine's Collar failed at 11 months and alarming electrical shorting sounds on the Manual button, no replies to emails after over a month and phone never gets answered, then told they don't offer a warranty on the replacement machine despite me being told they do. Don't believe this is within my consumer rights, these machines used to be 24 months warranty, now only 12!
Have tried 4 times today over an hour and a half waiting for someone to answer the service line
Purchased in June 2019.
Bought my em 7000 3 years ago, loved it (wrote a review praising it then)made great coffee12 months ago steamer stopped working. Put it in for repair at a very reputable coffee repair company when I got it back nothing worked returned it to them and they repaired it again. Again great coffee for almost 12 months, steamer has broken again, very disappointed not going to spend a couple hundred bucks for another possible year. I drink a long black and thankfully i can still make them but my wife cant get her latte but its put me off buying another sunbeam. I have rated the frother below great when it worked.
Purchased in May 2017.
Machine has no pressure, you could put your whole weight on the tamper and fine ground coffee. the gauge stays at 0 Weak .
I usually love sunbeam but not that machine
Purchased in June 2020 at goodguy for A$630.00.
Makes good coffee but the pressure gauge seems flakey
We replaced our older series Sunbeam with this machine today after 10 years of service. We took the first machine back because the pressure gauge did nothing. The second machine seems now to be doing the same - dead pressure gauge. These are not analogue dials but digital so presumably something is askew with the pressure sensor or the MCU controlling it.
Irritating not to have a feature you've paid for but equally not stopping it from producing good coffee. I comfort myself with the point that I rarely looked at the gauge on the older machine which was not very well located so don't really need this one either.
Purchased in June 2020 for A$550.00.
Customer support service
Purchased this machine Jan 2019. Feb I had a problem with the steamer. Calling the service number transferred to service who suggested running the cleaning cycle. No steam, called back but transferred to service with no answer. Sent email no response.
I understand the current pandemic is disrupting work places, but no response is unacceptable.
Purchased in January 2019.
Bought it second hand from a coffee buff. Read some reviews about leaking problems after about 1 year . This one was about 2 years old and in beautiful condition. After getting the run down on how to work it, I must say it makes the BEST coffee I have ever had. It makes my old Sunbeam entry level machine ,which I thought pretty good, second rate!
Fantastic machine. Things we love - compact compared to Breville; twin thermoblock means can steam and draw coffee simultaneously; quick to warm up; our first one gave 5 + years of great service.
Broke Down at 6 months; Sunbeam Customer Service Appalling
Let me start this review by saying I know Sunbeam Espresso machines very well (this is my 4th), coming after 2 previous EM6910's including one I purchased for my son. This machine was purchased from The GoodGuys in Sydney with an extended warranty. However I didn't expect it to fail within 6 months due to failure of the steam wand. I contacted the supposed Sunbeam Customer Care imprinted on the machine which instead of identifying itself as Sunbeam, tells you you are connected with 'Newell Brands' and then proceeds to connect to Call Centre in...the Philippines. OK you think no problem. Eventually I am given an authorization number to take to a repairer who I happen to know very well from his efforts in keeping my EM6910's alive for many years. However machine then takes almost 3 weeks to be repaired. This isn't because of a delay by the repairer who tells me (and I know from personal experience could have repaired the machine in a couple of days), but because the Sunbeam Call Centre in the Philippines gives him the run around by not answering his emails and taking almost 2 weeks to authorize the repair! According to the service agent this has only happened since Sunbeam moved its Call Centre from Australia to the Philippines. This is unacceptable Sunbeam: Unacceptable that a new machine breaks down at 6 months requiring a workshop repair instead of replacement AND unacceptable that you take almost 2 weeks to approve repair. This will be my last Sunbeam machine.
Love my coffee machine
This machine has never missed a beat. Brings my joy every morning. Perfect extraction and perfectly textured milk.
It is very easy to clean and extremely easy to use. My son is also making great coffee.
The reviewer stated that an incentive was offered for this review
makes a great flat white/capp. great steam wand... when working.
had it for 7 months, makes a mean coffee great latte art possible if that's your thing. only problem is the steam wand died and is in under warranty as we speak. I guess they don't make things to last these days but youd expect more than 7 months of service.
- Cafe Series Espresso EM7000 (Stainless)
- Verified purchase
I have had mine for about five months after I swapped it with the lower model by Sunbeam and it's been ok. I use the Breville BCG820 Grinder coffee grinder and they make a good pair.
The filter basket is solid, heavy and professional grade. I use the one shot basket only. Design-wise I think they should have designed a greater clearance so that taller mugs can slide in without tipping (with the porta filter attached). The max height cup that you can slide in without tipping is 90mm.
The quality of the stainless steel is good and it wipes dow...n well after each use. I suspect the built in "thermometer" of the milk frother spout is actually not a thermometer but works on a timer and assumes you are using the mug they supply and are using cold milk to the level in the mug that is recommended. Because I use my own mug I find that if I follow the built-in thermometer it heats the milk above 65C. So I use a $5 battery operated thermometer from K-Mart and once you have done it a number of times your own hands become a pretty accurate thermometer and I tend to heat the milk just right without the built-in thermometer. The spout is a nice length and girth and clean easily enough. No trouble at all frothing and espressing simultaneously as there are twin heaters. I have not found the need to tweak any of the factory settings. So far so good. Oh btw I read a review left by someone here that his pressure meter did not budge while es-pressing. I think it could have been because of stale coffee beans, that happened once when we came back from a two week holiday during which time the coffee beans became stale. Always use the best beans! If you are using the correct amount of grind you will see the faint pattern of the shower head on the grind which should be steaming and dry looking. You will also note that you have to knock with force to dislodge the used grind into the knock box. And it should dislodge as one complete cake with only a few bits of coffee grind to be wiped off.
- Cafe Series Espresso EM7000 (Stainless)
- Verified purchase
Avoid, buy something else
As others have said, it starts well then deteriorates and becomes difficult to make a good espresso. After 18 months the coffee is just terrible. Seems others have had this experience. By the way, this is after it has already been in for a service once (a few months out of warranty and they refused to waive the service fee). When I called customer support they advised me on how to grind, tamper and grams required. As they knew, we have had an espresso machine for over a decade - we know how to adjust all those factors to make a good coffee. Zer...o acknowledgement that may be their product is the problem - it's all the customers lack of skills. Even when water does not leak and it comes through at the correct pressure, the coffee is still tasteless. We gave up after the last six months of difficulties and inconsistencies and instead purchased an Italian coffee machine as a replacement.
Ordinary for the money - paid $750
Works well for about 12 months. Took great care of it, usually only 1 coffee made per. Lasted about 18 months. Absolute junk after that. This is my 2nd one. The other got replaced by retailer.
Problems: Coffee often cold, machine would overheat after a few mins, etc
Purchased in May 2017.
From BES870 to Em7000
My bes 870 broke just replaced it ..spent best part of 500 grams of beans and couldn't get the shot right ..was using my best 870 grinder so I went to merlo coffee and they sell fresh ground coffee but they grind it to suit the machine .. so I get home use the new coffee ore ground and the machine pulls a perfect shot ...just made my 2nd coffee and the same perfect results tomorrow I'll go look at a grinder . The difference from the fine grind on the best 870 to what I got from merlo ...the merlo coffee was almost like powder and my bes870 ...grinder is no where near fine enough ...don't be put off if you can not get the shots right .. spend $11.50 at merlo for 250 g and ground o tour machines specs ....at least I found out it me and the grinder .. .. November 2nd 2019 Update: Breville Barista Express BES 870 TO A Sunbeam Cafe Series Espresso EM7000 Had a breville that died whilst the barista express is great i feel the sunbeam is better can pull the shot and heat milk at the same time ...so went for the sunbeam as it has a few more features. Had it a year very happy I make lattes short blacks I can use beans from woolies and Coles and still get a great coffee ..it's made a real change since 2016 when i went to real coffee after spending heaps on top shelf instant coffee ......once you get a machine you won't go back ...the initial outlay soon balances out against instant coffee it sure makes a better way to start the day.
Wow, the coffee from this machine is the best I have ever tasted, I can't stop at 1 cup.
I have been using this machine for 3 weeks now, I am very impressed with the results, I have been using fresh beans from my local coffee shop and a Breville smart grinder pro set on 7.
The Sunbeam EM7000 is very simple to use and keep clean, a pleasure to use.
May 24th 2019 Update: Brilliant coffee machine.
I have owned the Sunbeam EM7000 for 18 months without any problems, always makes a perfect coffee, better than most cafes.
I grind my own beans purchased from a roasted coffee outlet using the Breville smart grinder pro.
I have only used filtered rainwater in the machine so I have never had to clean or descale, I think good water and good coffee beans is the secret to a great cup of coffee.
I can highly recommend the Sunbeam EM 7000.
Questions & Answers
My machine once turned on and heated starts pumping water out without any buttons being pushed?
Hi I am turning on my em7000 that worked this morning, and now it is not reaching temperature and becoming available for making coffee. Just sitting there with the left light gently pulsing.
What is the likely issue, temperature sensor or system board or something else?
My machine randomly decides to release the group head while in operation with makes a big mess
Called the sunbeam hotline and recommended to do a pressure test with different results every time. Sometimes some water loss then to no loss and past red zone ,other stayed in orange/ grey
and leaked and or basically completely in red zone with just a dribble.
Not sure where to go from here, thinking of changing the seal
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