Very disappointed in product and customer service or lack thereof.
I have had problems with these throws which I wrote down clearly on your complaints form which was not responded to within the promised 3-day period. It's 8 days of waiting now. I had an automated email sent when I put that form in and I wrote back to the email given there in case I didn't get a response in 3 days stating the above however have had no response from there either. It's now been cold for a month and half and I'm having to do without a heated throw which I really need, because of the run around given by Sunbeam and the stores that sell its products. I wanted to resolve this privately but that hasn't worked and am in immediate need of help working this out please. Thanks.
Purchased in August 2018.
Really happy with this throw
I'm really happy with this throw. It has six settings and doesn't get overly hot - but just enough to keep you warm.
I think the not getting overly hot is a safety feature. I know alot of people have complained about it not being hot enough, but if you set at a higher temp first and then turn it down - it's nice and snug. The only downside is that with these safety features it automatically turns off every few hours - so if you're watching a movie or what not - you have to turn it on again. Very frustating.
Was disappointing in the colour selection, especially given the Grey was common but the brown was tough to come by. Ended up with the grey and it isn't too bad.
Large enough to easily cover two adults.
Purchased in June 2019 at The Good Guys for $84.00.
I had stayed at a friend's recently and used her Kmart heated throw and absolutely loved how warm it was . I decided to purchase one and thought I'd get a Sunbeam because it would be even better quality. Wrong! The blanket is thin and not very warm at all even on the highest setting ( the small bit of warmth is only in one small section anyway). Am kicking myself I didn't buy the Kmart one at half the price. Don't waste your money on this one.
Find out how Sunbeam Feel Perfect Cosy Sherpa TR3100 compares to other Electric Blankets & Heated Throws
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Affordable and great product
I have been using this blanket for a year now and it functions really well and easy to use. Highly recommended for everyone like me who enjoys sitting on the couch and watching television after work.
I bought this for my hubby and he loves it, heats up very quickly and is easily washed. The only downside is the size, it's a bit small so basically just a lap blanket and the cord isn't super long but other than that it's an awesome on a chilly day.
Love this throw.
This is our second heated throw from Sunbeam. We had the original microfleece version which was the first model released which we bought close to 8 years ago. After much use, the controller wore out so we bought a less expensive brand. It is not as good (you can't wash it and it buzzes like the current is not earthed) so we decided to go and buy a new model of our trusted Sunbeam version.
We chose the Sherpa to prevent pilling but also as the heating didn't seem to be as prominent.
Like the original, it is awesome. It heats up quickly, is warm and has the added bonus of being washable. Best of all, it is super energy efficient so we don't put the heating on which costs more to run. Highly recommend getting one.
Fast heating and easy to use!
This product is easy to use and has extremely fast heating, with different heating options and it is detachable from the power cord. You can use this as a throw in any situation, such as in front of the TV on the couch, which allows portability for any situation where there is a power point. The product is warm, and definitely worth the price.
Initially worked fine but .......
Was only used infrequently for the first month. It initially worked fine but suddenly stopped working. A very disappointing product. It will be interesting to see what Sunbeams customer service is like.
Questions & Answers
Can the Sherpa heated throw be machine washed? If not how do you clean it without affecting the elements, wires and control?
Yes this can be machine washed. Otherwise you can just air it out by hanging it up for a day or two. Kind Regards,
Does the sherpa heated throw from sunbeam come with a user manual of sorts telling you about how to use it, maintenance & care instructions?
Thank you for contacting Sunbeam. Yes this comes with an instruction booklet in the packaging.
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