Handle fell off my "Sunbeam London Collection Kettle" while filled with boiling water
The handle fell off my "Sunbeam London Collection Kettle" while filled with boiling water. This seems like a pretty major and dangerous design flaw for a vessel that's built specifically to boil and hold water. If I hadn't managed to stop the kettle from falling I would have been badly scolded and so would anyone near me including my toddler. I will not be purchasing any Sunbeam products again and would advise others not to for the safety of themselves and their family.
Scratches too easily and became noisier over time
I loved the look of this with it's nice matte finish, but within a day or two it's scratched and you can remove them. Not impressed with this design flaw for the price. Replaced it today with a Kmart kettle for $39. I wouldn't recommend this matte style to anyone, we don't even have kids, just two fairly tidy and careful adults. If the matte gets a top coat in future models I'll buy another. Disappointing after previously using the same brand in the gloss style kettle. Also became noisier over time which was annoying.
This is the 4 time the kettle has stopped working.
To be fair Sunbeam have replaced the product when faulty the previous 3 occasions. Same fault each time, the element won't heat which is the key task of the product. It took a month each time to swap it out. Very dissapointed now its gone a 4th time with the same fault I am being told its 3 months out of warranty as the clock runs from original purchase date. Clearly the product is not fit for purpose.
- Verified purchase
I purchased this in July 2016 and was very happy with the look of the kettle. It was, disappointingly, quite noisy, but I didn't have time to return and exchange and all that hoo-ha. After a few months, we noticed that the kettle worked 95% of the time, but 5% of the time, it turned itself off/on/off/on/off/on (etc). So if we set it to boil water, it might take 20 minutes, because it kept on turning itself off and on again. How could a kettle mess up so badly, right?! - I thought I was going with a reliable brand.
Sunbeam has (at least) a 1...2 month warranty, and so after 5 months of owning the product and being concerned about its faultiness, I called them and asked how to get some kind of replacement. Sunbeam said, no worries, just to contact the store that I bought it from. (They also casually said "try rotating it on the base, it might just be the connection" which was worrisome, as though they've heard this problem a bunch of times before. Not cool, Sunbeam!) I then emailed Peter's of Kensington, the vendor, who asked me to send the kettle to them and they will "review it" and consider sending a replacement. I sent it back and they asked if I'd like a replacement. I thought maybe I just had the odd one out (although since then, other reviews have been added here - showing people having the same problem) so I ordered a replacement. After 13 months the problem started again with the new kettle. I will be returning for a refund, as it's not fit for purpose.
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