4 questions from our users
My Sunbeam KE6451 is 12 months old. Can’t locate the receipt. Lid won’t stay down. What can I do please Sunbeam
Hi Carolyn E,
Please call us on 1300 881 861 so we can assist with this.
Thank you for replying
I am in NZ and the team here are taking care of me and replacing my jug.
I’m very happy with the service
Hi Carolyn E,
Thank you for letting us know..
barely 12 months old wont switch on. this a sunbeam ke6451 electric kettle very noisy like a steam train rumbling down the house, any help?
Suggest you and other parties who have commented on this website about this product contact your state consumer affairs as surely this item does not pass the "pub test of fit for purpose"! Seemingly "Mr. Sunbeam" has no intention of addressing your issues nor mine nor those of the numerous other consumers who have contributors to the page on this website. Oh, and when purchasing other small electrical appliances consider boycotting this brand as they are obviousness aware of all the issues with this kettle, but choose to remain silent! Lets talk with our wallet err or credit card!
I have a quiet boil and I am really upset. As much as I love this kettle as it is a lot quieter than any other kettle I have owned, I took my first one back to Myers not long after purchase as it would not turn off and just kept boiling. No problems as I had my receipt and a replacement was given. Things were great until today just a few months after , this kettle also wont turn off itself. I have been searching hi and low looking for the replacement receipt with no luck so far .Very upset .Has anyone else had this issue or am I just unlucky?
We haven't had that problem at all. The only thing that is happening now is that sometimes the lid doesn't want to pop up, maybe we are just not pressing the button hard enough. If the water level window was easier to see we wouldn't need to open the lid to fill, we could just fill through the spout without opening the lid.
I do apologise for the experience you have had with the Sunbeam KE6451. Please give our Customer Care team a call on 1300 881 861 and one of our representatives will be more than happy to assist.
Is it normal for steam to come out of switch at the end of boil cycle? immediately after the switch has turned off. Also there is an annoying audible click about two minutes after the switch has turned off. It is certainly not quiet.
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