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Dangerous exploding glass
Purchased in october 2019 and apart from the numbers beside the timer button rubbing off we were quite happy until last sunday when we were cooking a roast dinner. After the oven had been on for around 30 minutes we heard a large bang from the kitchen and found that the glass bowl had shattered, looking at other sites this is not an infrequent occurrence and serious injury could result from flying pieces of glass.
Purchased in October 2020 at Myer Online Store for $89.00.
Bought this at Amazon AU about month ago.
Warm up light doesn't go out and no idea if temp been reached. Sub par and poor cooking results.
Would not recommend this oven.
Purchased in August 2020 for $89.00.
Bought a unit for my parents who are struggling during COVID19. Returned it within hours as the fan would not work. Was given a replacement and this time the element did not work. No heat. Again I took it back and this time was given a refund. Such a waste of time
Purchased in July 2020 at The Good Guys for $89.00.
this product is crap
I brought this product 3 day ago try it for the first time it made a squealing noise. I preheated as the book says I took the lid of to put my chips and fish in the NutriOven went cold after 1/2 minute and the warm light would not go off I will never buy this product again
Purchased in May 2020.
Recently purchased one of these cookers ( 4 months ago) at first we loved it but last night while cooking a roast it literally exploded like a grenade showering glass all over the kitchen. My wife was stand close and a piece of glass hit her hand and cut to her finger. also the $35.00 roast was ruined.
Poor customer service and inferior product
We were gifted the oven back in January 2018.
Things were going great until the glass bowl cracked in half during the cooking process spoiling our food....hmm.
Now onto the customer service, when we explained the situation we were advised that we would need to track down the receipt from the person who gifted us the oven in order for them to review our request.
Having tried to explain that this would be problematic given I was a gift we were advised that sorry we can’t help you.
I appreciate that this is their policy but given that the product did something that it really shouldn’t do you would thing that they would be more resonable.
Works well but not for long and poor warranty respons.
Brought 1 and found it great the n a 7mth a noise fan bearing started then fail .
2nd one 7mth same thing .respons from sunbeam 1 year from the first purchase
So if you buy 1 it will go for 1 year and 2 months after warranty claim then you will need a new one
Don't buy it's twice as dear and last half as long. A hung of crap hope you put better bearing in you next model.
Doesn't work, poor customer service
I have had 2 of these in 2 months. Both bought from Myer and neither of them even turned on. Rang sunbeam and they won't issue a recall. They said its "probably" a bad batch and to buy my third one from a different store. Absolutely no help. How am I supposed to go to another appliance retailer with a myer refund card to purchase another one? Will never buy sunbeam again if their after sales support is so unhelpful.
Starting to emit a plastic smell when cooking
Please note that what I'm about to review probably applies to many other convection ovens.
I recently purchased a sunbeam convection two months ago and I often cook with it over the last 2 month. FIrst of all, it performed well and cooks food well and its easy to use. I was able to cook a size 12 chicken within an hour from near frozen.
Unfortunately cleaning is a problem. Now what the ads and others say about self-cleaning is only partly true. The large glass tempered bowl is easy to clean and can easily cleaned via the self cleaning fu...nction. What they don't tell you that is that the top unit where all the motors and heating element is nearly impossible to clean without using a screw driver. Over the last week, I also noticed some of the grease has gotten onto the heating ring and white holders securing the heating ring and it looks like both have black stuff against them in some areas. When cooking of course, there will occasionally be some grease splashing against the unit especially if you use the higher rack. Unfortunately it seems as if it the build up of grease against the unit overall is causing the unit to give off a mild burning smelling that is quite irritating (its a mild plastic smell) or possibly a loose wire somewhere. Now I can't cook because my whole apartment stinks of this strange smell which is irritating to my nose and throat. There's no smoke or anything indicating anything is amiss but since last week as mentiined, I haven't been able to use it without coughing. I've run the cleaning cycle a few times but it doesn't really seem to affect it. The grill is attached by screws and there is nothing in the manual which suggests I should be unscrewing them to clean behind or to use anything stronger than standard liquid detergent and water to clean. If this were a 'normal' oven, I would suspect a baking with jif or baking soda would sort it out.
Great but broke way to soon
Bought one of these, had at holiday house for 18 months, cooked fine but after maybe 6 times used just stooped. The idea that Sunbeam means quality seems a little ridiculous now. Will probably just buy cheap brand in future.
Questions & Answers
Can I cook a Turkey Roll wrapped in alfoil in the Cooker?
Yes you can cook Turkey in the CO3000 cook on between 65-75 degree's & for around 25-30 minutes.
However please don't use foil as it can restrict the airflow. We do say not to use oven bags or silicone bakeware either.
Went to use my new nutriOven for the second time to cook a roast. Lined the base with alfoil and turned oven up to 250c within 7mins I heard a pop,turned around and the lid had shattered! How could this happen when I’ve followed instructions to the T. No mishandling at all. Very disappointing.
I have just sent you a private message of you could kindly respond via this please.
Where can i get the controll knob stickers
If you go onto our website attached https://www.sunbeam.com.au/ & if you scroll to the bottom you will find service agents locator if you tap on that it will show you any service agents in your local area they may be able to assist you.
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