- Verified purchase
Was thrilled with my Secret Chef and as all my appliances are Sunbeam was expecting good service. How wrong can you be. The coating scratched easily with wood and then bubbled and peeled off. I have read all the previous reviews here and it is a common fault. My appliance is 3 years old(no actually 2 1/2 yrs) and is dead....not good service. Have asked Sunbeam and they say buy a new insert for the ones coated after mine are different. As the inserts are $70 I think I might be buying another brand.
Our local FB group often ask for user ...opinions and I will certainly let them know and will not be purchasing Sunbeam again. I have Cafe Jug, Toaster, Mixer and many other things bought 10 years ago and expect to replace soon, but will not be Sunbeam as quality today is not the same. THE GOOD GUYS have been fabulous standing by what they sell which is more than I can say for SUNBEAM. Got a new Secret Chef today which will be great for it has the new style non stick insert used since 2015. Val Very disappointed in After Sales Support from SUNBEAM
great product. But?
Great product that cooks really well.However the handle on the glass lid is metal with no heat insulation and gets very hot during cooking process. i put some heat insulation on the handle and now I cannot fault it. I would recommend this product and if the manufacturer reads this an insulated handle would make it a 5 star product.
High hopes - but let down when it gave up after 12 months
As a chef, I am very choosy when it comes to purchasing products for my home kitchen. This slow cooker was recommended and was doing its job well of low- moderate use. After 12 months it simply gave up. I assume it has two heating elements in each side of the cooking surface? Now only one side heats up and doesn't have enough power to cook anything so the whole unit is useless! Very poor equipment from a company that I held in high regard from a professional perspective - very disappointing.
I wish I had read the reviews before I bought this, now I know its not me. I have used this only three times so far - on low/high, separately and turning off before said time. Each time the meat has been overcooked. So I have concluded that this cooks very fast and when recipe says four hours cook for two. Will keep on experimenting. I agree with all of the comments. High is way too high and boils up very quickly and slow is not much better. I'll still keep experimenting. It seems that it would cook the toughest piece of meat very nicely, but forget chicken.
Great tiil glass lid sheltered into dinner at 2 1/2?years old!
I loved it until lid shattered. Don’t expect it to be near as slow as old ones. High is way to high and meals I would put on about 8 am in older style need to go on about 11 am in order not to be overdone and to far
Love it but taking it back tomorrow
We've had this cooker for 2 weeks, we've cooked amazing mesls in it! Hoping to get a replacement as we've found that the high setting slightly boils while the low setting really boils it! So i think the wires are a bit out of whack.
It is super easy to clean, searing in it means less dishes too.
We love the product even though it hasn't been perfect, it has still created amazing curries, roast and brisket.
Does the job well and easy to clean
I am happy with my purchase of the slow cooker and I like using it at least once a week, more in winter than in summer. It does the job well and cooks very tender meat and poultry. Cleaning is easy as nothing sticks to the bottom and I can just wipe it clean.
Have made so many meals in this, 5 stars!
We use our Sunbeam slow cooker at least twice a week, and love how simple meal time is!
Usually we throw in the ingredients before work, and come home to an amazing slow cooked meal. The two settings allow for a longer lower temperature (8hrs) and an faster higher temperature (4hrs), meaning you can cook in time for dinner that night, or put it on in the morning. Easy!
The heat function means that even if you wont be home until 12hrs after setting your timer, the food will remain warm in the pot, perfect!
We have had zero issues with this product, and I even bought one for my Mum to use too!
- Verified purchase
Could be better
I have a traditional slow cooker with a crockery insert and glass lid that has worked and is still working brilliantly coming to 20 years. It is however a little small at 3.5L, and I was in the market for a larger 5.5-6.5L cooker that can also sear in the pot. My first choice was the same brand as my traditional cooker - a solid stainless steel model. I didn't like the stainless steel lid but could live with it. BUT the deal breaker was that you had to sear in the pot on a cooktop, and the pot would only work on electric or gas cooktops, not in...duction which was what I have. The Sunbeam Secret Chef Sear and Cook was the consolation prize. Pros: - Large enough, in a rectangle shape with rounded corners - Easy lift out pot - Glass see-through lid - Ability to brown in the pot at choice of temperatures from 100C to Sear - Ability to slowcook with timer, then auto-switch to keep warm - Stainless steel to match other appliances
Calm tool to use for cooking
I am happy to use this slow cooker which is simple and easy .The cooker is easy to remove without breaking it and cleaning is a breeze. The product work well. I wish the cooker was a bit larger and round not oval but it is to implying that the machine doe asn'the work well.
Good slow cooker
We find the sunbeam slow cooker very reliable which does produce very yummy meals its very easy to understand the instructions to cook also very easy to cook in the meat you buy to cook is the cheaper cuts of meat you buy at the butchers and easy to clean totally recommend this product
Was good then not
This slow cooker used to work great then half way through cooking it just died. electronics wont turn on. Contacted Sunbeam and the response was cant be fixed so we will offer 30% off next sunbeam purchase. I did like it when it worked but customer service has been awful. Am now in contact with ACCC. we think a slow cooker should last longer than 2 years.
Great in theory not good in practice!
Great idea to have the sear option that actually is very handy and this feature works well. However that's where the unit stops working well. This machine runs hot even on the low setting. Also the insert starts to peel after a short amount of time! So all in all I would not recommend this unit
It's okay. I can't see that it is any better or worse than models my friends have. Cooks fine, functions are easy to understand and recipes translate well. It's bigger than I thought and could feed a decent sized family. Great for preparing legumes and beans, I don't eat meat so have not used it for that, bit my daughter bius the slow cooker sachets and uses the cheapest cuts of meat and gets compliments every time
Boils on low mode
I love the searing mode all in one slow cooker but this is the second one Ive purchased as the lowest setting on slow cook bubbles too high - pretty much boils. The idea is to leave it on at home while Im at work, Im glad I tested it first. I couldnt possibly do that. And for the price I paid it shouldnt be a worry. Otherwise its great quality but I cannot keep it.
Great slow cooker
I upgraded from a smaller Sunbeam slow cooker to this one and I'm loving it. The fact you can do everything in the one pan (and control the temperature) is excellent. This means much less cleaning and a much better outcome. Haven't been able to fault it so far. Use it as a frypan as well.
Does as a slow cooker should. Great searing feature. I can make yogurt with it too =). Doesn't allow water to evaporate out. So easy to clean. Everything just slides off the non stick surface. At $150 it is really good value, we even bought it for friends who loved it.
- Verified purchase
All in one, Saves time & Only use I dish
I wanted this due to the searing/browning option & doing it all in one dish. It's very easy to clean & it looks great on my kitchen bench. I have a Roast Leg of Lamb in my Breville 7ltr SC and I will be doing the Roast Vegetables in my SunBeam Smart Chef as it's the perfect size for them & I know that my families meal will be on time and perfectly cooked. Will add more to my review a few months down the track after I give it a good workout with cooking lots of different recipes
I'm back in the kitchen - again
Sister in law and I both bought one and we txt each other daily on what we're making. Having the sear and browning modes are fantastic and choosing your own time length is good too. My creative juices are flowing again and my dishwasher remains empty as I do everything in the secret chef. For any recipes that dont have any greens etc I just pop them in an hr or so before times up on top of whats cooking. I've got my money's worth already.
Questions & Answers
Hi Gordon G.
Please contact us on 1300 881 861 and we can arrange a copy for you. Kind Regards, Sunbeam
is this programmable- that is, can you set a timer to commence cooking at some later time?
Unfortunately not. It's the one feature missing (and something we missed in an earlier slow cooker we had). It does have a "warm" function though, which stays on for around 4 hours once your food is cooked which helps.
Thank you for your question. Sorry - he HP8555 does not have this feature. Have a look at the CHP300 Express Crock XL Multi Cooker. This has a slow cooker function (amongst many others) and has a time delay function that allows you to delay the start of your cooking so that cooking finishes when you need it.
Kind Regards Sunbeam
|Keep Warm Setting||Yes|
|Dishwasher Safe Parts||Yes|
|Dimensions||270 x 460 x 310 mm|
|Outer Body Construction Material||Metal|
|Manufacturer Warranty||1 year(s)|
|Release date||Dec 2011|
- MPN: 35904460
- GTIN13: 9311445018507
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