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Sunbeam SmartBake Custom BM7850

Sunbeam SmartBake Custom BM7850 Questions & Answers

MPN: SNB-BM7850
2.4 from 30 reviews

15 questions from our users

Arthur M.

Arthur M.asked

Bought a Sunbeam smart-bake bread-maker 4 years ago and today the panel would not respond when I tried to push the program buttons. What can I do? Can I get it repaired? It worked very well and I would like to have it repaired if possible.

2 answers
Lynne Meek
Lynne Meek

I have had this happen, and I bought a new one. It may be that something has worn out. You could contact your local service agent, and see whether they can repair it, but you might find that it is more cost-effective to buy a new one, especially if they charge a minimum fee. I love mine. I use it every day in my cafe kitchen and, because we use it so much, I have gone through a few of them, but I wouldn't use anything else (have tried some others). I hope Sunbeam never discontinues it.

Sunbeam
Customer C.Sunbeam

Hi Arthur M,
These are generally not repaired as the cost may not be worth it.


Patrick

Patrickasked

We have a Sunbeam Smartbake Custom, bought Dec 2017. The buttons have stopped working, it all lights up but nothing happens when the buttons are pressed.
We really like this machine and this is the second one but this is the same fault as the previous one we had.

Is there a way to reset it

2 answers
Sunbeam
Customer C.Sunbeam

Hi Patrick,
So sorry to hear of this. There are not any re-set or tricks to resolve this unfortunately. Given this is your second unit with the same issue, please call 1300 881 861 we would like to replace this for you. Kind Regards, Sunbeam

Patrick
Patrick

Thank you, that’s excellent, I have been in contact with Sunbeam and forwarded the proof requested.


Kylie

Kylieasked

I have just bought this bread maker and the screen does not come on , I'm following instructions, what am I doing wrong, where's the on button as start is not it.

2 answers
Lynne Meek
Lynne Meek

No, there isn't a button to turn it on. The screen should light up as soon as you switch the power on. If that's not happening, it may be faulty and will need to be replaced. Try it in another power point to make sure.

Sunbeam
Customer C.Sunbeam

Hi Kylie,
We are very sorry to hear about your experience with your product. Please be assured all customer feedback is taken seriously and your comments will be forwarded on to our development and technology teams. Please return this to the place of purchase for a replacement. Kind Regards Sunbeam


Erin D.

Erin D.asked

i have put my breadmaker on and pressed 4 for the wholemeal bread but it wont start , what am i doing wrong

1 answer
Sunbeam
Customer C.Sunbeam

Hi Erin D,
Thank you for contacting Sunbeam. Once the selections are made in order of the instructions booklet, it can take a while to warm up and start kneading/mixing. If you are still experiencing issues please call us on 1300 881 861 for further assistance. Kind Regards, Sunbeam


Joan Whetton

Joan Whettonasked

I hav sunbeam model BM 7850 recently purchased, my question is...just how much noise should this machine make. My kitchen is one end of the house and my tv room or lounge is next door, it’s sooo loud I have to turn the tv up. I tried to speak to someone from sunbeam when I used it the first time, when I was baking a loaf so she could listen, but it took so long to get to speak to someone, the bread was no longer kneading. ( sort of like...how long is a piece of string scenario) so how do I tell u, how much noise it’s making in measurements.
Joan Whetton

2 answers
Lynne Meek
Lynne Meek

I don't think it should be so loud that it interferes with your television. Where is it located? We had one on a trolley that was touching the door frame to the room next door. When it was kneading, we could hear a 'thump, thump' in the other room. It took us some time to work it out. We moved the trolley away from the wall, and the noise stopped. Could yours be on a bench or table that reverberates? Maybe try moving it around the kitchen and see if that helps. Ours have never intruded at all - I often have to lift the lid to see if it is still kneading.

You could try recording the sound on your phone and see if it is clear enough. To measure the sound, you need a decibel meter. It wouldn't be worthwhile buying one, but a handyman friend (if you have one) may have one. You can also keep pausing it while you're waiting on hold.

I don't know how helpful this is. Can you take it back to where you bought it, and let them listen to it?

Good luck with it.

Sunbeam
Customer C.Sunbeam

Hi Joan, great question. During the kneading process the unit can be a little loud and as Lynne said it is dependent on the surface the breadmaker is sitting on and the size of your kitchen which could create an echo type sound. It also depends on the density of the mixture. The is no hard and fast rule really. If you can record a video of the breadmaker in use and email it to customercare@sunbeam.com.au we are more than happy to review and advise.


deb

debasked

Can I get the paddle out for cleaning?

6 answers
Lynne Meek
Lynne Meek

Unfortunately, no, it's fixed. I haven't found it to be a problem, and I have been using them for ten years. I pour a little hot water in to cover the paddle and let it soak for a while. Any dough that is under the paddle softens up and is easy to remove.

Dev
Dev

No, its fixed. It leaves a big hole in the loaf. Best way to clean is to let it soak in water.

Sunbeam
Customer C.Sunbeam

Hi Deb, no the paddle does not come out, it is a fixed part of the unit.
If you find there is any dough remaining around the paddle, soaking is the best option and a soft brush will take care of cleaning.


Bob

Bobasked

I cant remove the mixing blade for cleaning in my BM7850. Any ideas?

2 answers
deb
deb

Sorry I would like to no this as well

deb
deb

So I have no idea please tell me as this is my question


Amber

Amberasked

To make multigrain rolls in the bread maker product BM7850 do I just use the dough setting number 12?
Thanks

1 answer
John MacLeod
John MacLeod

Yes you do. Then form the dough into rolls (some good videos on YouTube on this), cover with cling film sprayed with a little oil to prevent sticking. Allow to rise till about double the volume (around an hour at room temperature). Mist well with water before putting in the oven.


Trevor

Trevorasked

Help,
The machine works great but i have a problem getting the bread out
any ideas?
Trevor.

1 answer
Hanny
Hanny

well you did better than me Trevor I couldnt get it to make nice bread at all .. I have now bought another brand and love it.. I know sometimes the bread is stubborn but a few good shakes and it should come out.. hope you have some luck doing it.. the bread is amazing.. sorry I couldnt be of more help..


Mistleboy

Mistleboyasked

Can I buy replacement container for this machine : BM7850?

1 answer
regular
regular

Yes at a repair store or online


Sal

Salasked

I've just pitched the BM7850 and the LCD screen went black after about 15 minutes, is this normal? I thought it showed you the cycle it was up to.

3 answers
JudeB
JudeB

Yes, the screen does go black after 15 mins or so. This is normal BUT it is frustrating as to get it to light up again and see where you are in the cycle you have to hit the pause/start button. Problem is I can never then figure out if I have paused it or not and have to stand there watching the countdown clock to make sure its still 'going'

Fifi
Fifi

Yes, its normal. All you need to do is press any button NOT START/ PAUSE. i hope you are enjoying making bread.

Sunbeam
Brendan K.Sunbeam

Dear Sal,
Thank you for contacting us.
Yes, this is normal for the screen to go into sleep mode. Should you require further assistance, please contact us on: 1300 881 861.
Kind Regards
Sunbeam


Mel

Melasked

Hi m I have a Sunbeam Quantum 7800 and I'm wondering if the bread pan assembly is the same for both the 7800 and the new 7850?
Thanks,
Mel

1 answer
Sunbeam
Brendan K.Sunbeam

Hi Mel,

Please be advised the bread pan assembly is different between the BM7800 and the BM7850.

Kind Regards
Sunbeam


Shadow

Shadowasked

The bread does not rise in my sunbeam smart bake, don't know if I'm doing something wrong or it is the machine. HELP!

2 answers
Harvey Wilson
Harvey Wilson

This can happen in any machine if you don't use the right ingredients or not enough yeast.

Shadow
Shadow

Followed the recipe exact all fresh ingredients. Tried 4 different recipes and none of them rose. My sister has a Breville and one of the recipes are hers and it rose beautiful for her, so I'm wondering if there is a fault in the machine?


mizzy

mizzyasked

Hi there!
I have purchased a Sunbeam smartbake machine for the first time after making bread for years without one. I have made two loaves and find that the ingredients are not mixed properly. What do you suggest I do please?

7 answers
Harvey Wilson
Harvey Wilson

I have made plenty of loaves without a problem. This is my second Sunbeam machine and did notice a difference in the order of ingredients. Make sure you put the ingredients in the bowl in the order in the manual which is liquid first, flour and yeast last and see how that goes.

mizzy
mizzy

I was very careful to use the correct ingredients, at the correct temperatures, in the correct amounts and in the correct order. Both of the loaves had a large amount of unmixed flour in the final result at the base and one side. I used the large size and will now attempt to bake a smaller loaf in case it is the amount which is critical.

Brian Q
Brian Q

I found that I had to get in while the mixer was working and use a spatula to scrape the sides of the bowl into the dough ball.


Robina Algie

Robina Algieasked

Considering my experience and that of others in this small sample of reviews, are Sunbeam satisfied with the quality control of these machines which are manufactured on their behalf in China?

3 answers
Chris Dixon
Chris Dixon

I'm very happy with my new Sunbeam bread maker - better than the old one. The bread doesnt stick and the dial is sustainable and easy to read

Sunbeam
Brendan K.Sunbeam

Hi Chris Dixon, Thank you for your feedback.

Harvey Wilson
Harvey Wilson

I upgraded to this model from an older Sunbeam model (about 7 years old) and everything seems fine as far as quality goes.


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