43 questions from our users
Have just cleaned and descaled EM8000 and it is still telling me to clean it. what have I done wrong? went by the book..
Hi Aileen. Did you complete the ST clean and the CO clean directly after each other? If you don't complete both one after the other, the PCB doesn't register that you have performed the cleaning function.
Yes but I did them in reverse, I cleaned then ST cleaned, waited for one hour and did them again it still comes up CLEAN. I have been in touch with Gemma at Sunbeam who emailed me instructions to help but it is still the same after following her instructions...I replied to her email and am waiting her reply. I am very happy with the machine it makes good coffee so I hope I can fix it.....…...regards Aileen R
My coffee machine had the cleaning cycle come up on the display so I put it through both head cleaning and steam cycle but it still comes up with clean. Can you advise me what I need to do?
Do not know why the its dripping at a very slow rate. Having to press cup2 button to have a decent amount of coffee in the cup. Is it to do with not enough water coming through? Thank you.
Hi Don. If the coffee is dripping out at a very slow rate, this usually means that you are over extracting. Over-extraction generally occurs if your coffee grind is too fine. An easy way to identify this is if your pressure gauge is going right up into the red. Just adjust your grind to a coarser setting and you should see an even and consistent pour/extraction. Please advise if this helps. Alternatively, I can organise for one of our coffee experts to give you a quick demo over the phone??
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