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Sunboost

Sunboost Questions & Answers

4.5 from 2,218 reviews

45 questions from our users

simon w.

simon w.asked

Hi Sunboost Team,

A member of yours called Mr Jacob sent me several messages about Promotion of your solar panels. As soon as I paid a deposit of $500.00 , I have not heard from him again. Is this a scam?

Simon
0427644771

No answers
Bhaumick

Bhaumickasked

Hello I jsut want to know that how i can register by using mobile app as i got free monitoring stick.

1 answer
Ryan C
Ryan C

Hi Bhaumick
I rang this number (not sure where I got it from) 1300 786 266 and spoke to Alex. He was really helpful and walked me through setting up my PC and Wi-Fi. I also downloaded the set up instructions for installing the Solis Wi-Fi Stick - use this link https://www.nuvisionenergy.co.uk/index.php?route=pavblog/blog&id=31. I also downloaded the app onto my android phone and it works fine too. Cheers Ryan

Donald  Peterkin

Donald Peterkinasked

How can I be assured of the veracity of these reviews?

2 answers
Dale
Dale

Hi Donald,
I have just arranged a 6.6Kw solar system for my mother in law in Rutherford NSW. She had it installed yesterday but still waiting for the power company to install the smart meter. She is very happy with the installation crew and I was very happy with the cost for one, and the process from start to finish was pretty seamless. I can only say that I had a good experience and was quoted about half the cost of other installers. It gets pretty confusing with panel quality etc but we just went with what we could afford. If the warranty is there and it is, I couldn't see a problem. So from someone that has just gone through the process with my mother in law and have started the installation process with my own parents I can assure you that at least in the Maitland/Hunter region you won’t be disappointed.
Regards Dale

Donald  Peterkin
Donald Peterkin

Hello Dale.
Thank you very much for taking the time to reply to my question.
Kind regards
Don Peterkin

Jim

Jimasked

I also have another question Is there really an office in NSW or is it all in India , Is this company just faceless and have we all been taken , when they use a great cricketer to advertise their systems , I feel he should withdraw from that type of advertising , I have now also read other bad reports which says they are not located in Australia and Fair Trade can not do anything , if this is true stay away from them , like me you will be sucked in with a system that does not work and there is no after service as far I can see

No answers
Jim

Jimasked

I am still waiting for a response ,have already been in touch with Fair Trade and now waiting to hear back . Have also contacted ACCC and also members of Government and Shadow Government , have also asked for certification of panels and Inverters what does this company got to hide when was certification of the panels given , I see that they are very quick to answer when there is a good report/ review, but not when one that tells it how it really is when a system in my opion under generates come on Sunboost , you know how to get in touch with some one, why not talk to the ones that have issues with your company , very poor public relations

No answers
lois mary vujanic

lois mary vujanicasked

Have made numerous attempts to call, but to NO avail. Re: a refund of deposit. Too often return call was
assured but not happening, and many delays with install. Not happy. Property has since had new owner.
Why are you not responding to my call number? Have requested the a/cs dept contact and told the call
centre will email. Still no response, You were ex. willing to take deposit, but will not refund $220?
Must I contact Mr Alan Border directly or Fair Trading.
That will be my next step

5 answers
Graeme
Graeme

Sorry can’t help fair trading would be the go put a bit pressure on them

Sunboost
Jessica S.Sunboost

Dear Customer,
We apologize for the inconvenience caused to you. Please help us with your project number and we will investigate further and help you with the best solution at the earliest.
Regards,
Sunboost Online.

I was never issued with a 'project no.' - But the deduction from my Police Bank Visa $202.00 was taken on 18/08/19 Ref 081800351238, (very swiftly). Am expecting no less than a total refund after being so messed about.
Regards
LMV

Nalene Downing

Nalene Downingasked

Who would be the installers in Bundaberg QLD

1 answer
JASON MUNRO
JASON MUNRO

I'm sorry Marlene I wouldn't know I've in Camden NSW near Sydney

Geoff A

Geoff Aasked

where are the panels and inverter designed and manufactured

No answers
Koalagrey

Koalagreyasked

I signed my contract two weeks ago when will my installation take place?

1 answer
Lindsay Harrison
Lindsay Harrison

Once your provider has been notified they will proceed,normally takes about 3 weeks,which is my experience.You will be kept up to date as time goes on.

Janet

Janetasked

With all the good reviews can anyone tell me how much they are saving on their quarterly bills compared to before the solar was installed.

2 answers
Renata
Renata

Usually I save about 200.00 on the bi-monthly bills.

Clint
Clint

My bill before solar was about $600-$700 per quarter and then after solar ( and had a pool installed and pump runs for 10 hours a day , this was never in my original bill ) minus $500 per quarter ( summer time ) that’s right I went from paying $600 to getting a credit for $500 ( 12.6kw system three phase ) happy to answer any questions you have

Everly M.

Everly M.asked

How is your experience with ruin tiles while installing? Do they repair?

1 answer
Graeme
Graeme

I have a tile roof they will ask you before installation if you have any spare tiles so they can replace any that may be damaged normally tiles break if they are old and brittle my house was built in 1985 no problems during installation

Sharron

Sharronasked

are the solar panels double glass

No answers
leonie j.

leonie j.asked

If I’ve paid deposit and decide to cancel what happens to deposit

No answers
Frank P.

Frank P.asked

Do you still have interest free payments

1 answer
mott
mott

I bought a solar system. You need to ask a supplier that question

glennl003

glennl003asked

Hi, so I understand, that if you are not happy with your system you can have a full refund within 30 days of installation. Correct?

2 answers

Don't know. Sorry.

Gary
Gary

Dont know sorry. Ring Ryan.

Geoff21

Geoff21asked

Do you install in tasmania

1 answer
Sunboost
Victor S.Sunboost

Hi Geoff, yes we do install in Tasmania, please email us the details at onlinesupport@sunboost.com.au
Alternatively, please call us on 1300 786 266

Dina P

Dina Pasked

Why are your quotes half cheaper than majority of other companies ?
I have received 5 quotes in total, 4 being above $6500 and Sunboost was under $4000..
It makes me hesitant to go ahead because of this.

3 answers
Judy
Judy

A question you should ask Sunboost.
My theory is the fact that they are very efficient in what they do and the turn around is very quick hence more volume of turnover and they can keep prices down. We are SO happy with our system.

Sunboost
Victor S.Sunboost

Hi Dina, we install more than 4000 panels every week in each state and we deal with the manufacturers directly, we would like to pass all the benefits to our valued customers.

Thanks Judy for sharing your views. Appreciated.

Regards,
Sun Boost Online

Adam
Adam

Are Sunboost a CEC approved company? You don't come up as being on their website but your website states that you use "CEC accredited solar installers". Does that mean you sub contract all the work out. Your salesman are very pushy and can't answer basic questions regarding main board requirements and won't give out installer licence numbers when asked. (not until I pay a deposit I was told). This all sounds as sketchy as anything. What happens if you guys go under in 5 years and aren't a CEC approved retailer.

Greg

Gregasked

I was forced to pay a deposit to see the quote and details of the offer. I was told it was refundable. On review of the specs, I now don't want to proceed with the order. How do I get a refund of the deposit?

7 answers
Sunboost
Victor S.Sunboost

Hi Greg, we will discuss with the team, usually they are not suppose to force for deposit as we know we have the best deals available. Please share the order number and we will process the refund, however if you wish to opt for a different products we can offer you a revised deal. Thanks

Greg
Greg

154247 please process a refund

simon h.
simon h.

Same deal here....pretty dodgy and in hindsight I should have stuck to my gut feeling on them

grep

grepasked

I have been unable to contact Sunboost for some weeks. I need to know if & when my system will be installed.. If it won't please refund my deposit & I will get someone else to supply. Invoice 138254

3 answers
Sunboost
Victor S.Sunboost

Hi Greg,

Sorry for the delayed response. We had informed our team already and I am sure things have processed from the installation team and you will receive the dates today.

Regards,
Sun Boost Online

Ben
Ben

Did you ever get your refund? This mob is dodgy as.

grep
grep

Nope... I placed my order 4 months ago about 16th October last year and have tried calling them many times, spoken to people there probably 3 times, each time I have been promised a call back with an installation date... I've sent several emails with no response at all. They don't even bother to call me and tell me a lie about the date.... I give up, I'll be lodging a complaint with Consumer Affairs on Monday. I RECOMMEND IF YOU WANT SOLAR GO ELSEWHERE.

Sigi S.

Sigi S.asked

Has anyone had the contractor take the final payment in cash. Also demand extra cash for distance to meter box?

3 answers
Norman D.
Norman D.

No Sunboost Solar is a very reputable Company they do payment transaction the correct way, amounts are directed into the Bank Accounts they pay wages and taxes to ATO, like good business people, no extra cash needed for installation they had a fixed amount supply and fit,

Sigi S.
Sigi S.

Great to know , who do we talk to about this problem? As we can no longer get through to who we were dealing with we may take the next step. A formal complaint to Dept of Fair Trading

Sunboost
Victor S.Sunboost

Hi Sigi, please share the order number and we check the details, the meter upgrade might be required considering few factors, we assure you an update on this asap. Thanks.

Thank you@Norman for sharing your valuable views.

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