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Sunboost

Sunboost Questions & Answers

4.5 from 2,975 reviews

48 questions from our users

Beryl T.

Beryl T.asked

Installer : Sunboost. Panel - Trina 20 panels that generates 330kw. Inverter 5kw Solis is this a good combo for a 4ppl house $500 per quater electricity bill

2 answers
Froggy
Froggy

I have only just put mine in . 6.6kwatt 20 panels. My neighbour is also a solar installer and has stated that it is more than adequate for my needs, and may also put me in credit ,that I can apply to my Gas bill, as I am with same supplier for Gas and a Electric.

Beryl T.
Beryl T.

HI, Froggy, thank you for replying to me. May I know if you are in Adelaide ? And which energy retailer you use ? And how much is your FIT ?

Sylvia

Sylviaasked

Ive not had any success getting a hold of Calvin to book my install and ive page $450 and i am expected to pay a few more grand for my solar. what do i need to do to get a callback to book my solar install? I also haven't receive my referral for referring my mum for solar and she has her system installed. ive had two successful transaction to date but getting solar for my new house is like trying to skin a cat.

No answers
Colonel

Colonelasked

How much would it cost for 40 Serephin psolar panels, 2 Hawae hybrid inverters 16 optimizers and installation of this 13kw system please

No answers
simon w.

simon w.asked

Hi Sunboost Team,

A member of yours called Mr Jacob sent me several messages about Promotion of your solar panels. As soon as I paid a deposit of $500.00 , I have not heard from him again. Is this a scam?

Simon
0427644771

1 answer
Danny
Danny

Did they reply?

Bhaumick

Bhaumickasked

Hello I jsut want to know that how i can register by using mobile app as i got free monitoring stick.

1 answer
Ryan C
Ryan C

Hi Bhaumick
I rang this number (not sure where I got it from) 1300 786 266 and spoke to Alex. He was really helpful and walked me through setting up my PC and Wi-Fi. I also downloaded the set up instructions for installing the Solis Wi-Fi Stick - use this link https://www.nuvisionenergy.co.uk/index.php?route=pavblog/blog&id=31. I also downloaded the app onto my android phone and it works fine too. Cheers Ryan

Donald  Peterkin

Donald Peterkinasked

How can I be assured of the veracity of these reviews?

2 answers
Dale
Dale

Hi Donald,
I have just arranged a 6.6Kw solar system for my mother in law in Rutherford NSW. She had it installed yesterday but still waiting for the power company to install the smart meter. She is very happy with the installation crew and I was very happy with the cost for one, and the process from start to finish was pretty seamless. I can only say that I had a good experience and was quoted about half the cost of other installers. It gets pretty confusing with panel quality etc but we just went with what we could afford. If the warranty is there and it is, I couldn't see a problem. So from someone that has just gone through the process with my mother in law and have started the installation process with my own parents I can assure you that at least in the Maitland/Hunter region you won’t be disappointed.
Regards Dale

Donald  Peterkin
Donald Peterkin

Hello Dale.
Thank you very much for taking the time to reply to my question.
Kind regards
Don Peterkin

Jim

Jimasked

I also have another question Is there really an office in NSW or is it all in India , Is this company just faceless and have we all been taken , when they use a great cricketer to advertise their systems , I feel he should withdraw from that type of advertising , I have now also read other bad reports which says they are not located in Australia and Fair Trade can not do anything , if this is true stay away from them , like me you will be sucked in with a system that does not work and there is no after service as far I can see

No answers
Jim

Jimasked

I am still waiting for a response ,have already been in touch with Fair Trade and now waiting to hear back . Have also contacted ACCC and also members of Government and Shadow Government , have also asked for certification of panels and Inverters what does this company got to hide when was certification of the panels given , I see that they are very quick to answer when there is a good report/ review, but not when one that tells it how it really is when a system in my opion under generates come on Sunboost , you know how to get in touch with some one, why not talk to the ones that have issues with your company , very poor public relations

No answers
lois mary vujanic

lois mary vujanicasked

Have made numerous attempts to call, but to NO avail. Re: a refund of deposit. Too often return call was
assured but not happening, and many delays with install. Not happy. Property has since had new owner.
Why are you not responding to my call number? Have requested the a/cs dept contact and told the call
centre will email. Still no response, You were ex. willing to take deposit, but will not refund $220?
Must I contact Mr Alan Border directly or Fair Trading.
That will be my next step

5 answers
Graeme
Graeme

Sorry can’t help fair trading would be the go put a bit pressure on them

Sunboost
Jessica S.Sunboost

Dear Customer,
We apologize for the inconvenience caused to you. Please help us with your project number and we will investigate further and help you with the best solution at the earliest.
Regards,
Sunboost Online.

lois mary vujanic
lois mary vujanic

I was never issued with a 'project no.' - But the deduction from my Police Bank Visa $202.00 was taken on 18/08/19 Ref 081800351238, (very swiftly). Am expecting no less than a total refund after being so messed about.
Regards
LMV

Nalene Downing

Nalene Downingasked

Who would be the installers in Bundaberg QLD

1 answer
JASON MUNRO
JASON MUNRO

I'm sorry Marlene I wouldn't know I've in Camden NSW near Sydney

Geoff A

Geoff Aasked

where are the panels and inverter designed and manufactured

No answers
Koalagrey

Koalagreyasked

I signed my contract two weeks ago when will my installation take place?

1 answer
Lindsay Harrison
Lindsay Harrison

Once your provider has been notified they will proceed,normally takes about 3 weeks,which is my experience.You will be kept up to date as time goes on.

Janet

Janetasked

With all the good reviews can anyone tell me how much they are saving on their quarterly bills compared to before the solar was installed.

3 answers
Renata
Renata

Usually I save about 200.00 on the bi-monthly bills.

Clint
Clint

My bill before solar was about $600-$700 per quarter and then after solar ( and had a pool installed and pump runs for 10 hours a day , this was never in my original bill ) minus $500 per quarter ( summer time ) that’s right I went from paying $600 to getting a credit for $500 ( 12.6kw system three phase ) happy to answer any questions you have

Jimmy C.
Jimmy C.

how much money did you have to spend on the panels to go into credit, the reason I'm asking this is so I know if its a legit website. thanks

Everly M.

Everly M.asked

How is your experience with ruin tiles while installing? Do they repair?

1 answer
Graeme
Graeme

I have a tile roof they will ask you before installation if you have any spare tiles so they can replace any that may be damaged normally tiles break if they are old and brittle my house was built in 1985 no problems during installation

Sharron

Sharronasked

are the solar panels double glass

No answers
leonie j.

leonie j.asked

If I’ve paid deposit and decide to cancel what happens to deposit

No answers
Frank P.

Frank P.asked

Do you still have interest free payments

1 answer
mott
mott

I bought a solar system. You need to ask a supplier that question

glennl003

glennl003asked

Hi, so I understand, that if you are not happy with your system you can have a full refund within 30 days of installation. Correct?

2 answers

Don't know. Sorry.

Gary
Gary

Dont know sorry. Ring Ryan.

Geoff21

Geoff21asked

Do you install in tasmania

1 answer
Sunboost
Victor S.Sunboost

Hi Geoff, yes we do install in Tasmania, please email us the details at onlinesupport@sunboost.com.au
Alternatively, please call us on 1300 786 266

Dina P

Dina Pasked

Why are your quotes half cheaper than majority of other companies ?
I have received 5 quotes in total, 4 being above $6500 and Sunboost was under $4000..
It makes me hesitant to go ahead because of this.

3 answers
Judy
Judy

A question you should ask Sunboost.
My theory is the fact that they are very efficient in what they do and the turn around is very quick hence more volume of turnover and they can keep prices down. We are SO happy with our system.

Sunboost
Victor S.Sunboost

Hi Dina, we install more than 4000 panels every week in each state and we deal with the manufacturers directly, we would like to pass all the benefits to our valued customers.

Thanks Judy for sharing your views. Appreciated.

Regards,
Sun Boost Online

Adam
Adam

Are Sunboost a CEC approved company? You don't come up as being on their website but your website states that you use "CEC accredited solar installers". Does that mean you sub contract all the work out. Your salesman are very pushy and can't answer basic questions regarding main board requirements and won't give out installer licence numbers when asked. (not until I pay a deposit I was told). This all sounds as sketchy as anything. What happens if you guys go under in 5 years and aren't a CEC approved retailer.

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