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Sunboost

Sunboost Questions & Answers (page 2 of 3)

4.5 from 2,355 reviews

46 questions from our users

Sigi S.

Sigi S.asked

Has anyone had the contractor take the final payment in cash. Also demand extra cash for distance to meter box?

3 answers
Norman D.
Norman D.

No Sunboost Solar is a very reputable Company they do payment transaction the correct way, amounts are directed into the Bank Accounts they pay wages and taxes to ATO, like good business people, no extra cash needed for installation they had a fixed amount supply and fit,

Sigi S.
Sigi S.

Great to know , who do we talk to about this problem? As we can no longer get through to who we were dealing with we may take the next step. A formal complaint to Dept of Fair Trading

Sunboost
Victor S.Sunboost

Hi Sigi, please share the order number and we check the details, the meter upgrade might be required considering few factors, we assure you an update on this asap. Thanks.

Thank you@Norman for sharing your valuable views.

Brian D.

Brian D.asked

I'm from Adelaide, had solar installed by Sunboost, trying to find out the final price. After deposit ect, to be paid to you by Brighte but every time I ring up I'm getting the run around they say I'll find out and ring you back but they never do. Been going on now for weeks sick and tired of it. Going to go to the ombudsmen to sort this matter out. Unless you sort it out immediately... Thanks Brian ID 133265

2 answers
Sunboost
Victor S.Sunboost

Hi Brian, checking with the finance team in regards to Brighte. You will receive a call from someone from the concerned department. Thanks

Ben
Ben

Was this ever sorted for you Brian. I've got the same issues.

Steve

Steveasked

How long after I sign the contract and pay the deposit will the system be delivered and installed. Steve. Central Coast NSW

7 answers
Sunboost
Victor S.Sunboost

Hi Steve, usually after submitting the documents we receive the meter approval from the electricity distributor within 2 to 3 weeks, and that is the time we assign the installation job

Terry family
Terry family

It was about 4-5 weeks from first enquiry to installation

T M.
T M.

I've been waiting 5 months now getting the worse service and run around you could imagine. A corrupt company that needs to be shut down. Already reported to the ACCC and now going to fair trading. Dont do it!

ron w.

ron w.asked

if theres a problem who pays for the work

No answers
Joseph N.

Joseph N.asked

How is sunboost as installer. Do they use 3party? How is their workmanship? Can I trust them? Someone that has had experience with them please let me know.

2 answers
Ian
Ian

3rd party so I can only comment on my experience which has been smooth.

T M.
T M.

Don't trust them. Worse service and stuff around ever. Absolutely unreliable and corrupt.

Gary S

Gary Sasked

Is there a reason why Sunboost isn't a CEC approved retailer?

1 answer
Joseph N.
Joseph N.

Is it a bad thing if they are not? Someone help me, because I am thinking of installing with them.

Neel

Neelasked

Sunboost has quoted me for Seraphim Panels with Solis inverter, can someone please advise if they have this installed at their place and also provide a performance review please.

Many Thanks

2 answers
SSK
SSK

Yes they installed exactly what they quoted. My system generated 24-32kw every day, depend on the weather.

Neel
Neel

What system did they install if you dont mind me asking please?

Appreciate your response

Gaggoo

Gaggooasked

Still struggling to get the wifi to work with the App on my phone.
Green LED is permanently on the dongle at the inverter.

Are we able to connect batteries to the 6.5kW system?

2 answers
randm2
randm2

Unfortunately I don’t reside at my property & haven’t attempted it yet but if you google “how to connect my growatt app to wifi solar system?” It comes up with some utube videos that might help.
I have heard it’s a struggle in the reviews, so I hope this helps. Best of luck.

AMAN M.
AMAN M.

If you have a solis system , youtube has links to help you connect. Otherwise contact the support team who will be more than happy to assist.

ava

avaasked

Hi is sunboost part of the Clean energy council approved solar retailer list?

6 answers
Jackie Guy
Jackie Guy

Yes they are CEC approved installers.

Akash P.
Akash P.

No They Aren't ! Please check the given link to know about the CEC retailer list https://www.solaraccreditation.com.au/retailers/approved-solar-retailers.html

Kellie M.
Kellie M.

Please, for your own sake, use another solar company! Do not trust these people, after a threatening phone call from one of their people as we have caught them out in a lie, we are off to the lawyers tomorrow to commence legal action against them, as advised to us by Business and Consumer Affairs. Stay away from sunboost.

Jeff

Jeffasked

Where is my review ?

2 answers
Jeff
Jeff

Where can I locate my submission under the name "The Master" ? I wish to add to it.

Sunboost
Victor S.Sunboost

Dear Valued Customer,

Please share the details at onlinesupport@sunboost.com.au, we will check with the concerned department at Product review.
Have a great weekend!

Regards,
Sun Boost Online

Glenys E Genet

Glenys E Genetasked

Hi I need to contact Roger at Sunboost can anyone help me with his contact details please.

1 answer
Sunboost
Victor S.Sunboost

Hi Glenys, Roger tried calling you yesterday, and sent an email as well. He has shared his direct number on email. Feel free to call him.

Dean C.

Dean C.asked

What is the brand of the panel that sunboost use.

1 answer
Sunboost
Sunboost T.Sunboost

Hi Dean, thank you for contacting Sunboost, we deal with all the best panels available in the market. Currently we have special promotions running with Seraphim panels.

Tom K

Tom Kasked

HI i have a sharp inverter 1.5kw shows a error....my question how much to install a 5kw inverter to my solar panels 1.5kw
Thanks

3 answers
Mayuri Shah
Mayuri Shah

Can you call Cliff because I dont install solar panels, he is the best person to answer all my queries. Thanks

Mayuri Shah
Mayuri Shah

0286460825

Sunboost
Sunboost T.Sunboost

Hi Tom,

Please give us a call on 1300 786 266 to discuss the products and prices.

brenda

brendaasked

How do I log into my Sunboost solar system?

1 answer
palevo7
palevo7

It depends on the model of the inverter you have and what it supports. The handover documentation should have given you the details of the features and the setup process. Mine is a Solis inverter so I followed the instructions, setup wifi and then created a login with ginlong.com (the manufacturer of solis inverters). Simples and now I can see it from my iphone, ipad and mac from anywhere.

Rosemary Spong

Rosemary Spongasked

What if the solar panels are in 50% shade? Would the system generate enough kw to work and feedback to the grid?

1 answer
Leeann
Leeann

The selected installer will advise you the correct position to maximise your sun exposure - they do their homework befor they arrive - thats why the ask for photo’s of each side of your house so they can work our the suns position to give you the best return for your investment - everyone has shade at different times of the day - you will still be very happy with Sunboost - WE ARE !! Cheers Lee-Ann

Paul M

Paul Masked

Hi Sunboost, which panels do you use? Inverters etc?

Cheers PM

1 answer
SteveB
SteveB

That's the hard part, when deciding which installer to use...they all use different brands, they all install different sizes for the same house and they all charge different prices, so I am not sure how anyone makes the right decision .

Tom Gilmour

Tom Gilmourasked

I’m looking to have solar panels installed and I am interested in your special but I’m having trouble making contact, your phone number is just ringing out and your online submission form is not responding. Any ideas?

No answers
Sunil K

Sunil Kasked

Is it possible to Sunboost install solar system to india ,if yes what is the cost for 6.6 kv?

No answers
Mopey

Mopeyasked

Just saw your add on TV, looks good, can you please tell me what brand, type of solar panels you use?

No answers
John S

John Sasked

So who does run the solar installation business from 4 Columbia ct Baulkham Hills Sunboost Solar,Sharp Solar Australia or Bell Solar Pty Ltd.?

No answers
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