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Sunboost
4.6 from 4,368 reviews · View Statistics

Reviews

  • Value for Money
    4.6 (2,710)
  • Product Quality
    4.6 (2,544)
  • Return Claim MadeYes (39) · No (2,904)
  • Customer Service
    4.6 (2,855)
  • Warranty Claim MadeYes · No (3,007)
  • Purchase Price$4,247.12
  • Timeliness
    4.6 (1,060)
  • Job Satisfaction
    4.7 (1,046)
  • Rates and Fees
    4.6 (973)
  • Installation
    4.7 (2,596)
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Allan
AllanPerth, WA

4 Unit Site Midland

published

Great service and price , got the job done extremally fast. No hassle from quote to installation.
Scott was very good at keeping me updated with all the procedure and timing of the installation.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedAstronenergy Astrosemi 330 W
Warranty Claim MadeNo
Purchase Price$2,891.00
Allan
AllanSouth-Eastern Region, NSW

Solar Installation

published

Everyone was excellent to deal with, installers were very polite and efficient, did an excellent job and even cleaned up after. They did all the work and highly recommend them.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeNo
Purchase Price$36,990.00

Great Price, Product and Service

published

After doing my research and receiving a number of quotes I reached out to Sunboost for one last quote before making my decision. From my first contact the team at Sunboost were great, the range and options provided were great and I particularly liked that the first person I spoke with was the same person who managed my account right up until installation.

The installation team were outstanding - ontime, presentable, very neat work, cleaned up after themselves and spent nearly an hour with me setting up the app on my phone and running through the different features of the systems.

I was skeptical when first approaching Sunboost - but it was a great experience from start of finish.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10 KW
Panel PurchasedTrina - Honey
Warranty Claim MadeNo
Purchase Price$5,300.00
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ROBYN RILEY
ROBYN RILEYMetropolitan Adelaide, SA

SOLAR PANELS

published

Panel install went real well. Had a few problems with second inverter in the shed but spoke to Emilia a number of times and finger's crossed it is all sorted .Next will be trying to do wifi set up.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Lyn
LynSouth Australia

Solar installation

published

We had our solar system upgraded to a larger one. From the time of getting a quote with me asking a dozen questions lol the Sunboost team were always friendly and able to answer all questions in fact the whole process was smooth and effortless.
Thankyou Sunboost

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10.3 KW
Warranty Claim MadeNo
John
JohnSouth-Eastern Region, NSW

Entire process from ordering to installation handled well

published

The panel installation process went smoothly. Installers arrived at the appointed time, did an excellent job and left no mess. Advice provided to turn the system on after the new smart meter was connected was most helpful.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.8 KW
Warranty Claim MadeNo
Purchase Price$3,500.00
annette
annettePerth, WA

I am very happy with this service and the product and will highly recommend sun boost.

published

Panel installation when very well. Guys where very professional and very well mannered.
we have are very happy and please that we chose Sun boast for our solar panels they are a very professional
Alvin is very happy to recommend Sun boost to our friends.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedAstronergy
Warranty Claim MadeNo
Purchase Price$4,049.00

Professional Organization

published

From my first contact with Martin I was kept informed with the installation process. The installers were very professional and they done excellent job. I rate this organization highly and recommend them. Frank

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.66 KW
Panel PurchasedTrina Panel
Warranty Claim MadeNo
Purchase Price$3,000.00

Wi-fi set up issue and resolution

published

After having a Sunboost system installed, I was having great difficulty in getting the system to talk with my smart phone.
Thanks to Nora from Sunboost, I now have access to my data.
Nora was extremely patient with me and helped me step-by-step to manage the linking process, a difficult feat given it was all done remotely.
My thanks again to Nora and Sunboost

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
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Solar

published

The install was very good and they cleaned up after it was a good job there are no issues and everyone was good and helpful and the company dealt with issues very well

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size7 KW
Panel PurchasedHoney
Warranty Claim MadeNo
Purchase Price$4,641.00
1 comment
Sunboost
Sunboost T.Sunboost
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Tania B.
Tania B.
  • 4 reviews
  • 1 like

Great service

published

The panel installation was quick and professional, electrician was excellent. Joe and Danny from Sunboost where very helpful and quick to respond. The request for the smart meter could have been done quicker, consequently we have fully installed solar system and are waiting to use it. This could be protocol for all solar companies.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10 KW
Panel PurchasedSolis
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost

Thank you Danny, you were exceptionally patient and efficient

published

Efficient and timely…. Very impressed by the installers . Turned up when they said. Introduced themselves and explained the process . Clean and tidy and explained what had to be done next. I then had reason to speak to Danny regarding switching the system off until Red Energy attends. Amazingly patient and kind when assisting me.

Trustworthiness
Customer Service
Timeliness
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedSunboost
Warranty Claim MadeNo
Purchase Price$3,692.00
1 comment
Sunboost
Sunboost T.Sunboost

Nora gave great after sales support in assisting setting up inverter wifi connection

published

After having a few issues with trying to follow manual for invertor wifi setup, I called sunboost for support.
I spoke to Nora who gave great after sales support in assisting setting up inverter wifi connection.

Value for Money
Product Quality
Trustworthiness
Customer Service
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10 KW
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
Arun Venu
Arun VenuMetropolitan Adelaide, SA
  • 2 reviews

Good follow up and customer service

published

Everything went seem less with these guys.. they were professional, follow up was great, they made sure everything is working well even after installation.
Specials credits to Ricky, Lucy and the entire crew who worked with me to get this sorted

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$2,900.00
1 comment
Sunboost
Sunboost T.Sunboost

Good System

published

The installers were very friendly and helpful. They answered all questions that i had and explained how the system works. Only issue i do have is that i was told they would only be there for 4-5 hours. It took over 8 hours to install.

Value for Money
Product Quality
Trustworthiness
Customer Service
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
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Questions & Answers

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.
Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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