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Sunboost
4.5 from 3,722 reviews · View Statistics

Reviews

  • Value for Money
    4.3 (67)
  • Product Quality
    4.0 (67)
  • Return Claim MadeYes (24) · No (52)
  • Customer Service
    4.4 (76)
  • Warranty Claim MadeYes (80) · No
  • Purchase Price$3,741.57
  • Timeliness
    4.3 (23)
  • Job Satisfaction
    4.4 (22)
  • Rates and Fees
    4.2 (18)
  • Installation
    4.3 (63)
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mongrel

mongrelCentral West, NSW

Sun boost Delivers

published

After some 4 months of promises to install a system it finally happened, the system was installed ok but would not produce the stated output. The installer tried 3 times to correct and was put onto a technician would could not resolve. Finally spoke with [Name Removed] from sun boost who was able to talk me through the process and recalibrating the inverter. Now working as stated, they appear to totally rely on the installer and try to operate from a remote location.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedSolis
Warranty Claim MadeYes
1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

A Fault with the system

published

We had a problem with the system not working< we contacted Jasper and within two days he arranged to have it checked and repaired as the system was still under warranty.
Thank you again Jasper great job.

Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel Purchasedsolis 4G
Warranty Claim MadeYes
1 comment
Sunboost
Sunboost T.Sunboost
Charles S.

Charles S.Greater Melbourne (Outer), VIC

Warranty service

published

Had a faulty solar bank reported to Jason who followed up straight away service people on site as requested job done excellent service highly recommend this company for sales and service

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Purchase Price$4,300.00
1 comment
Sunboost
Sunboost T.Sunboost
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Terry

TerryHunter Region, NSW

  • 2 reviews

Great Experience with my Install

published

I had another 6.5kw of Solar Panels put ony roof by Sunboost again,the installers came on time were friendly & professional in all aspects of the install right down to cleaner up after the install,answering all my questions, to showing me how it all works and how to read the meters such a great experience

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.5 KW
Panel Purchased330
Warranty Claim MadeYes
1 comment
Sunboost
Sunboost T.Sunboost

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Wilma V.

Wilma V.Illawarra, NSW

Job well done.

published

Thank you to RYDER for all your help with service ticket no SBMT6619 concerning circuit breaker service was very quick and friendly also very prompt nothing was to much well done

Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Purchase Price$3,600.00
1 comment
Sunboost
Sunboost T.Sunboost
LB

LB

  • 4 reviews
  • 8 likes

DO NOT USE THIS COMPANY!!!!!!

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
2 comments
Sunboost
Sunboost T.Sunboost
LB
LB

Job SB215601 - Great Work Ryder

published

Had a problem with our system and after being given the run around by a couple of customer service staff i spoke with Ryder who couldn't have been any more helpful. He had our problem sorted and someone there to fix it with in a couple of weeks. Thanks Ryder.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
1 comment
Sunboost
Sunboost T.Sunboost
Brendan

BrendanSydney, NSW

Very Good response to a problem

published

We had a problem with the inverter unit and it was replaced with a complete new unit and switches within about a fortnight. Re install completed yesterday and up and running without a problem. Once the problem was advised to Sunboost they were out the very next day to start the process.

Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeYes
Panel PurchasedSunboost
Warranty Claim MadeYes
1 comment
Sunboost
Sunboost T.Sunboost
  • Verified customer

so far the solar works perfect

published

The panel installation process was worked with carefully.
We do not have any issues and we have got good s deal.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedTrina Honey M 330W Black Frame 120 Half-Cut Cells Mono (TSM- 330DD06M.08(II)) 20 Panels
Warranty Claim MadeYes
Purchase Price$3,191.00
1 comment
Sunboost
Sunboost T.Sunboost
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Very satisfy

published

We have received best solar panel installation the workmanship was very good.Rachael very patient took her time to complete the task.Great products with best prices

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

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Bernice Venn

Bernice VennDarling Downs, QLD

Check up on problem with Solar not generating power to grid .

published

Sunboost have been most helpful with follow up. Slight delay with Holiday Season interrupting, however came out to check problem asap. Andrew from your Installation team was most helpul throughout this period with his follow up and inderstanding of the problem.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
Purchase Price$3,490.00
1 comment
Sunboost
Sunboost T.Sunboost
bev

bevPeel, WA

  • 2 reviews

working well and satisfying our expectations

published

The installation was conducted very quickly. However, there was no feedback or explanation as to how to interpret readings. It was not for some months that we became aware that the product was not operating correctly. The contact person with the company was very efficient and arranged to service the product. I understand there was the replacement of two items after which the product became efficient and produced what it was intended to do. There still has been no explanation as to how to read and interpret the panel
The customer service member we have dealt with is very professional in her dealings.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.5 KW
Panel PurchasedXTD09200FA
Warranty Claim MadeYes
Purchase Price$3,000.00
1 comment
Sunboost
Sunboost T.Sunboost
John Y

John YSydney, NSW

Excellent Service!

published

I've had issues with wifi dongle connection a few weeks after installation, Jerry at customer service has been SOOOO helpful all the way, after I speaking to the manufacturer, Sunboost decided to replace the inverter, now it's all fixed!

Incentivised ReviewNo
Warranty Claim MadeYes
1 comment
Sunboost
Sunboost T.Sunboost

Good Solar Panels

published

Good and easy service, workers installed the panels within a day, polite and helpful and cleaned up before they left. Panels look nice on the house, and overall satisfied with the work done so far.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
Sunboost
Sunboost T.Sunboost

Great

published

Yes They are friendly and giving clear information about business and sun boost... how to use the manual book of metre box

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedDon't know
Warranty Claim MadeYes
Purchase Price$3,500.00
1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

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Good service

published

Noah looks after us very well !
He always follows up a problem until
It is solved to our satisfaction , happy

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6 KW
Warranty Claim MadeYes
Purchase Price$3,450.00
1 comment
Sunboost
Sunboost T.Sunboost

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Brian

BrianSouthwest, VIC

Good service

published

Phone service was well handled, operator was very capable and helped me to assist getting the problem fixed.
Good service.

Customer Service
Timeliness
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeYes
1 comment
Sunboost
Sunboost T.Sunboost
Thilak

Thilak

  • 2 reviews

Good service makes all the difference

published

We had some issues with a 2018 installation. Sunboost Service Executive Noah worked tirelessly with installers and
rectified the issue.

Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeYes
Purchase Price$4,000.00
1 comment
Sunboost
Sunboost T.Sunboost
Robert

RobertCentral West, NSW

Ver good customer service

published

I am very happy with product and persons involved with the installation and the sunboost staff i spoke with and will recommend to family and friends to use sunboost as i know they will be happy with the product and service.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Warranty Claim MadeYes
1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

Anton

AntonMetropolitan Adelaide, SA

Professional Service

published

Support Team were excellent and polite. Kept me up to date with my minor issue and solved in a good time period. I would recommend Sunboost to anyone considering buying a solar system.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeYes
Purchase Price$3,400.00
1 comment
Sunboost
Sunboost T.Sunboost
Page 1 of 4
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

Get an answer from our members and Sunboost representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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