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Sunboost
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Lyn WornerCentral West, NSW
Happy with installation
Everything went like clockwork and very happy with the job. They arrived when they said and all fitted in one day. The tradesman was very co operative and fitted the panels where I wanted them.
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The reviewer stated that an incentive was offered for this review
Happy with the process.
1. Had a bit of troubles setting up the WiFi but with the help from Solar Boost got it going. Installation was half the price that locals were quoting.
2. No.
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Mark. South East Queensland, QLD
Completely incompetent.
CORRESPONDENCE
Dear Sunboost,
1. My wife has taken the day off from work today to get this installation to today.
2. Installers arrived at about 10.00am
3. They had no plans
4. They had no equipment for power board or mains connection
5. The panels now will not fit where we agreed to
6. They would like to put the panels on the front of the house facing the road to where we agreed they could not go
7. The mains cannot be done where we agreed to and a box needs to be placed on the front of the entry gate where we again agreed that would not be installed there...Read more
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PalakPerth, WA
Good Work
The installation process was efficient and on time. I was having issues to set up the app in phone. Contacted Sun boost customer service and help me set up the app. Really very helpful and patience. Good customer service.
1 comment
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BrianSydney, NSW
- 2 reviews
Seems like a great system.
The installation process was efficient and on time. No issues with the company and good follow up by Naomi. Would definitely recommend to anyone not using Solar power yet to check it out.
1 comment
Sunboost T.Sunboost
Hi Brian,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We ho... Read more
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TomCentral West, NSW
Good work
No dramas with the panel installation easy to deal with and the boys made sure they cleaned up after themselves and made sure they panels were evenly spaced on the roof
1 comment
Sunboost T.Sunboost
Hi Tom,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We hope... Read more
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The reviewer stated that an incentive was offered for this review
FionaDuffy 2611, ACT
- 2 reviews
- Verified customer
An excellent experience from start to finish. No dramas and in contact regularly..
Installation was timely, in fact earlier than originally advised. Done in a matter of hours and no issues. Even highlighted some repairs to the roof that need addressing. Post installation contact has been good also!
1 comment
Sunboost T.Sunboost
Hi fiona,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We ho... Read more
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mongrelCentral West, NSW
Sun boost Delivers
After some 4 months of promises to install a system it finally happened, the system was installed ok but would not produce the stated output. The installer tried 3 times to correct and was put onto a technician would could not resolve. Finally spoke with [Name Removed] from sun boost who was able to talk me through the process and recalibrating the inverter. Now working as stated, they appear to totally rely on the installer and try to operate from a remote location.
1 comment
Sunboost T.Sunboost
Hi Mongrel,
We apologize for the hassle you had to go through whilst dealing with us. We assure you that going forward we will thrive our best to serve you better in future with after sales services. ... Read more
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The reviewer stated that an incentive was offered for this review
All round Great work and support
From start to finish the Sunboost team was definitely a great choice to go with and the installation team was on point with all the work they carried out. Will be definitely recommending this company to other people
1 comment
Sunboost T.Sunboost
Hi Angelo,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We h... Read more
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Great service
Service Ticket Reference Number: SBMT7345
Installation was done in a professional, timely manner. Once the services were rebooted I wasn’t sure how to get the system up and running, when I called Zara she helped me to get the solar working quite quickly with all the technical requirements with no hesitation. I would not have been able to do so without her assistance. Everything is working!
1 comment
Sunboost T.Sunboost
Hi Nicole,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We h... Read more
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Jay
- 2 reviews
- 1 like
Excellent service and support throught the entire process
I had a very good experience.
I received sound advice from their knowledgable staff regarding which inverter to buy and how many panels I should get.
Was constantly updated regarding the process of my application.
The installers they use were very good and technically proficient.
Overall, a great experience. I would recommend Sunboost to anyone interested.
1 comment
Sunboost T.Sunboost
Hi Jay,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We hope... Read more
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BrendaHunter Region, NSW
- 5 reviews
Very helpful.
Having had problems with my solar panels I phoned Sunboost, Diana answered, after explaining what the problem was Diana was very helpful, nothing seemed to work, so she sent out a chap that found the problem straight away, a failed part that was replaced and now is working well, I am very pleased with there professionalism.
1 comment
Sunboost T.Sunboost
Hi Brenda,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We h... Read more
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Alan B.Sydney Surrounds, NSW
Professional service and reliablility
My panel installation was most professional and the four men on the job were very courteous. I have only positive experiences with this company and would highly recommend. They had 3 Kw being generated before the electrician had even left the site. The insulation took less than half a day. Couldn't ask for better.
1 comment
Sunboost T.Sunboost
Hi Alan,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We hop... Read more
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Superb service.
Emma and Agnes are the best people with Indepth knowledge of product. They both were very helpful and patient with the wifi setup. Great service from Sunboost team. Thank you guys.
1 comment
Sunboost T.Sunboost
Hi Siddharth,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
W... Read more
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BillCentral West, NSW
Excellent technical support
Emma from Sunboost gave excellent one on one tecnical support when I had an issue with my Internet wifi connection when trying to use the phone app. Emma was easily contactable or she called me back quickly. Thank you Sunboost for an efficient friendly team and service!
1 comment
Sunboost T.Sunboost
Hi Bill,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We hop... Read more
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Norman M.Sydney, NSW
solar installation
Installation was quick and efficient, they arrived on time and finished on the same afternoon.
Would have preferred to have been notified that a "Whirly Bird" on the roof was in the way and prevented a further 2 panels from being installed.
1 comment
Sunboost T.Sunboost
Hi Norman,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We h... Read more
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Patrick RPerth, WA
Great Product, Smooth Installation and Excellent Support Service
Very happy with all Sunboost employees from Dominique providing the quotation and answering all my queries. Then to the Installation Team for providing a very professional, smooth hassle free installation. Then to Emma from the Wi Fi team assisting with the Wi Fi installation and configuration on my mobile devices. Thank you to all Sunboost staff for providing an Excellent Professional Service.
1 comment
Sunboost T.Sunboost
Hi Patrick,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We ... Read more
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Paul B.Hunter Region, NSW
- 2 reviews
Fantastic product at a fabulous price!
The crew who installed my solar system arrived on time, were very professional in their approach suggesting the best location for the panels and informative with regard to the installation and the operational controls.
1 comment
Sunboost T.Sunboost
Hi Paul,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We hop... Read more
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eclcreationsSouth-Eastern Region, NSW
Great support from the best solar company around
Solar was installed on time exactly as expected. The staff were very courteous and not pushy. A pleasure to deal with. Minor issue the day after installation and they sent a technician out on a saturday at no charge and addressed the issue immediately. Great service with a smile.
1 comment
Sunboost T.Sunboost
Dear Customer,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.... Read more
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Perfect way to save money
Easy to order & no issues with installations very professional
Staff were friendly and arrived on time
Kept us informed of the progress of our order at every stage
Easy to make payments
1 comment
Sunboost T.Sunboost
Dear Customer,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.... Read more
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Questions & Answers
JohnnyThundersasked
I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).
The installers made some comments about the need to run conduit and have an electrician to install.
Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.
I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.
Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.
1 answer
One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.
I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system
Paul J.asked
We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?
7 answers
I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.
Rachael
Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.
QLDZDRasked
is there hidden extra charge for houses with 3 phase electricity?
2 answers
Sunboost T.Sunboost
Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.
Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”
Details
Category | Solar Panel Installers and Solar Retailers |
---|---|
After Sales Service | Yes |
Solar Connection Type | Grid-Connected and Hybrid |
Services Provided | Installer and Solar Product Retailer |
Clean Energy Council Recognition | None |
Solar Connection Type | Grid-Connected and Hybrid |
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Sunboost T.Sunboost
Hi Palak,
pe you enjoy the savings your solar system bring for many years to come.Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We ho... Read more