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Sunboost
4.6 from 4,692 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    4.6 (2,959)
  • Product Quality
    4.6 (2,777)
  • Return Claim MadeYes · No (3,278)
  • Shipping
    4.6 (8)
  • Customer Service
    4.6 (3,079)
  • Timeliness
    4.6 (1,262)
  • Job Satisfaction
    4.7 (1,255)
  • Rates and Fees
    4.6 (1,142)
  • Installation
    4.7 (2,802)
  • Warranty Claim MadeYes (81) · No (3,106)
  • Purchase Price$4,191.91
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Great Technical Service

published

I mentioned to Andy at Sunboost that I was getting a ‘LimByVg’ message on my inverter. He arranged for Andrew from Technical Support to contact me to discuss. Andrew explained what this meant and that it wasn’t a problem and would not affect the operation of my system. He walked me through some minor adjustments to the settings on my inverter. I am very happy with my system and with the support provided by Sunboost.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
Panel Purchased Trina
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost

Fast and efficient process end to end. Will recommend to anyone interested about Solar.

published

Everything was super easy. Could not find fault. All dealings with SunBoost Reps (Rachel, Amy and Jacob) was a positive experience and very straight forward. I will have no issues recommending SunBoost to anyone.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size8.8 KW
Warranty Claim MadeNo
Purchase Price$5,199.00
Sunboost
Sunboost T.Sunboost

Great customer experience

published

Definitely recommend using Sunboost! They offer great value and have a user friendly customer portal which provides clear visibility of where you are in the process of getting your panels and has all of the information you want in the one place. Great customer service and communication from the team and could not be happier.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Trustworthiness
Incentivised Review No
Return Claim MadeNo
Sunboost
Sunboost T.Sunboost
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Sharon
Sharon Queensland

Love our solar! Love our savings!

published

We are very happy with Sunboost. After given wrong information from our electricity provider, Jenny went above and beyond to fix an issue that was actually electricity provider issue. Thankyou so much for your time and patience Jenny! Your a Gem!

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
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snoofy
snoofyNorth Queensland, QLD
  • 3 reviews

Awesome service Amy thankyou

published

Very easy to talk to and very professional rang me in 15mins fixed the problem on the first go very happy with the service would highly recommend to friends and family

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size8 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Cheryl
CherylFar North Queensland, QLD
  • 2 reviews

Love the savings!!!

published

The panel installation process went without any issues.
Have never had any issues with this company. Called today to set up installing the app on my phone which was a bit tricky, but Nora was amazing and talked me through the whole process.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Linnie
LinnieSydney, NSW

Saved us

published

Sunboost very professional ,installation done quickly ,made a huge difference to our electricity bills .Had no issues since installed .
Great price and paying off monthly ,do no huge expense.Already paid for itself in 18 months

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeNo
Purchase Price$3,733.00
Sunboost
Sunboost T.Sunboost

Sunboost Solar

published

Very efficient and good communication and arrived on time to install and did it very professionally. The panels were put north west and the inverter was neatly positioned beside the meter box.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Trina
Sunboost
Sunboost T.Sunboost
Lisa
LisaSouth East Queensland, QLD
  • 3 reviews

Great Value for Money

published

We have used Sunboost twice now within 2 years as we moved house. Both occasions we have had no issues at all, we saved hundreds on our power bills in our old house and are exciting to have a bigger unit on our new house so we can save even more money.
The team at Sunboost are all friendly and very helpful without being pushy, highly recommend.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size10.3 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
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Wifi connection

published

Fixed the problem asap, was the best fix ever and didn't take long. Very professional and help with everything and was patient with me who is not tech minded at all

Value for Money
Product Quality
Shipping
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Solis
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
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Kimberly Martin
Kimberly MartinEyre Peninsula, SA

Solar panels

published

Great service very easy to deal with. Installation team were very professional and knowledgeable. Definitely recommended sun boost to anyone. Very affordable too.
Solar panels look great and neat and tidy.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size10.36 KW
Panel Purchased Trina370
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Cobber
CobberSouth Australia

Good service

published

Pannels installation was very smooth and carry out in a professional manner and the crew was very courteous and professional.
We have had nothing but good relations and service from sunboost solar.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost

Great service

published

Panel installation was easy and staff great help. I had a lot of problems because not very tech savvy but was helped by great staff and technicians. Well done Sunboost

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$3,599.00
Sunboost
Sunboost T.Sunboost
Pete
PeteHunter Region, NSW

Good price and good service

published

From start to finish the team at Sunboost was helpful and professional. I was looking and comparing many others however I could not beat the price and follow up services. I would not hesitate to recommend them again.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size8 KW
Panel Purchased Solis 5G
Warranty Claim MadeNo
Purchase Price$4,200.00
Sunboost
Sunboost T.Sunboost
Sanjeev Karagada
Sanjeev KaragadaMetropolitan Adelaide, SA

Great Technical support

published

Very quick and easy. No issues at all till date. Ethan was supportive and took me through step by step until the system was active on my mobile. I can now view the historical usage and today’s usage as well.

Incentivised Review No
Return Claim MadeNo
System Size5 KW
Panel Purchased Fronius
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
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Page 1 of 132

Questions & Answers

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.
Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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