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Sunboost
4.5 from 3,722 reviews · View Statistics

Reviews

4.2

57 reviews
  • Value for Money
    4.1 (53)
  • Product Quality
    4.0 (52)
  • Return Claim MadeYes (57) · No
  • Customer Service
    4.2 (57)
  • Warranty Claim MadeYes (24) · No (30)
  • Purchase Price$4,078.45
  • Timeliness
    4.4 (20)
  • Job Satisfaction
    4.2 (19)
  • Rates and Fees
    4.1 (18)
  • Installation
    4.3 (46)
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Frank Schaechtili

Frank SchaechtiliIllawarra, NSW

Hook up was good but reply to problem slow

published

Panel Instalation was good and quick. Inverter needed to be reprogrammed later and took over a week to get response after contact said he would get back to us next day

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
Return Claim MadeYes
System Size13 KW
Panel Purchased?
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost
  • Verified customer

Great decision installing this and sun boost a company I would recommend

published

Installation was simple and the installers were very helpful with information and answered my questions with clarification. I would recommend sun boost to anyone as I have already done so. Four of my friends now ordered their sola through sun boost.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeYes
System Size10 KW
Panel PurchasedSolice
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

Very helpful support and quick response to my enquiry.

published

Very professional installation and quick connect to net meter. I like so much.
Will recommend to my friend!!
I have no issues with installer.

  • Thumbnail
Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$3,300.00
1 comment
Sunboost
Sunboost T.Sunboost
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Brendan

BrendanSydney, NSW

Very Good response to a problem

published

We had a problem with the inverter unit and it was replaced with a complete new unit and switches within about a fortnight. Re install completed yesterday and up and running without a problem. Once the problem was advised to Sunboost they were out the very next day to start the process.

Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeYes
Panel PurchasedSunboost
Warranty Claim MadeYes
1 comment
Sunboost
Sunboost T.Sunboost

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  • Verified customer

so far the solar works perfect

published

The panel installation process was worked with carefully.
We do not have any issues and we have got good s deal.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedTrina Honey M 330W Black Frame 120 Half-Cut Cells Mono (TSM- 330DD06M.08(II)) 20 Panels
Warranty Claim MadeYes
Purchase Price$3,191.00
1 comment
Sunboost
Sunboost T.Sunboost

Very satisfy

published

We have received best solar panel installation the workmanship was very good.Rachael very patient took her time to complete the task.Great products with best prices

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

bev

bevPeel, WA

  • 2 reviews

working well and satisfying our expectations

published

The installation was conducted very quickly. However, there was no feedback or explanation as to how to interpret readings. It was not for some months that we became aware that the product was not operating correctly. The contact person with the company was very efficient and arranged to service the product. I understand there was the replacement of two items after which the product became efficient and produced what it was intended to do. There still has been no explanation as to how to read and interpret the panel
The customer service member we have dealt with is very professional in her dealings.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.5 KW
Panel PurchasedXTD09200FA
Warranty Claim MadeYes
Purchase Price$3,000.00
1 comment
Sunboost
Sunboost T.Sunboost

WiFi Connection for Inverter - Inv 141228

published

Could not get WiFi to work on App. Kevin rang back and guided me over phone to get enabled. Was very helpful despite difficulty in hearing due to neighbour mowing grass and using blower vac and rain and wind

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedSolai
Warranty Claim MadeNo
Purchase Price$3,591.00
1 comment
Sunboost
Sunboost T.Sunboost
Venera Zocco

Venera Zocco

  • 2 reviews

Great company sunboost customer service is excellent

published

I am very happy with sunboost staff and customer service I am more than happy to recommend this company venera

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeYes
Panel PurchasedYes
Warranty Claim MadeNo
Purchase Price$3,500.00
1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

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  • Verified customer

worth every cent

published

Very good service and most the staffs are friendly and helpful. All panel and inverter installation was finished in one day. Good workmanship.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size10 KW
Warranty Claim MadeNo
Purchase Price$4,300.00
1 comment
Sunboost
Sunboost T.Sunboost

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Great

published

Yes They are friendly and giving clear information about business and sun boost... how to use the manual book of metre box

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedDon't know
Warranty Claim MadeYes
Purchase Price$3,500.00
1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

Jim

JimSydney Surrounds, NSW

  • 2 reviews
  • 10 likes

awaiting documents of proof and repairs to be fixed

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Purchase Price$4,000.00
1 comment
Sunboost
Sunboost T.Sunboost

Good service

published

Noah looks after us very well !
He always follows up a problem until
It is solved to our satisfaction , happy

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6 KW
Warranty Claim MadeYes
Purchase Price$3,450.00
1 comment
Sunboost
Sunboost T.Sunboost
Liz Balding

Liz BaldingPerth, WA

  • Verified customer

All completed & up working

published

Top marks to the installers. They arrived promptly on a day which was 37 degrees, can’t imagine what it was on the roof. Kept them well supplied with cold water. Cleaned up after themselves. Gave me a quick tun down & instruction booklets.
Will be happy to recommend.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Return Claim MadeYes
System Size3 KW
Warranty Claim MadeNo
1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

mick evans

mick evansSoutheast, SA

  • 2 reviews

Great service

published

No. 179734
The installation went very well and the installers were friendly and efficient. I had a small problem with power dropping out and after consulting with Carter at Sunboost the problem was resolved no problem. Carter was very helpful and cooperative throughout and I'm very happy with the service and the equipment. Cheers Sunboost

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size5 KW
Warranty Claim MadeNo
Purchase Price$3,990.00
1 comment
Sunboost
Sunboost T.Sunboost
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Good and profftional work

published

Very well priffetional and time and Mony wise I will refer friend and family members to Sunboost thanks to coolin ,yohan and all team that help in processing the application and make it easy and fast and efficient ‘ thank s again

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeYes
Panel Purchased339x 40 panell
Warranty Claim MadeNo
Purchase Price$6,000.00
1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

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Jim

JimHobart, TAS

  • 2 reviews

so far so good

published

the installation process was a little delayed due to weather conditions, however I was kept informed by the installer at all times, the panels didn't fit as first offered but the installer explained on the day what he could do and the final result was acceptable. some of my review responses are average but only because calue for money will not be known for a while yet, trustworthy can't be verified yet as have only just had the panels fitted, product quality as well.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Return Claim MadeYes
System Size6 KW
Panel Purchasedunsure
Warranty Claim MadeNo
Purchase Price$4,599.00
1 comment
Sunboost
Sunboost T.Sunboost

The reviewer stated that an incentive was offered for this review

Graeme Clarke

Graeme Clarke

  • 2 reviews
  • 1 like

Rip off company

published

A few weeks after being sold a system at a special discount price your special price suddenly drops by $400.00
This is totally unscrupulous and [name removed] should be totally ashamed of his association with your outfit. I thought he would have more class.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$3,990.00
2 comments
Sunboost
Sunboost T.Sunboost

Hi Graeme,
We apologize for the inconvenience caused to you whilst dealing with us. We request you to kindly help us with your quotation number and we assure you to get back to you with a solution to the situation.
Regards,
Sunboost Online.

Graeme Clarke
Graeme Clarke

My quotation number is SB202496 signed on
18/07/2020

Rude salespeople

Rude salespeopleSydney, NSW

  • 2 reviews
  • Verified customer

Thankyou Sunboost!

published

Thankyou Sunboost for your help. Everything is working so well now. I’m Looking forward to saving big bucks on my energy bill. Having the wi-fi dongle is a great option.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size5 KW
Panel PurchasedCHSM6610M-300 Solis-3P5K-4G-AU
Warranty Claim MadeYes
Purchase Price$3,391.00
1 comment
Sunboost
Sunboost T.Sunboost
Caz

CazFadden 2904, ACT

  • 8 reviews

Easy being Green

published

The panel installation was delayed due to bad weather but Sunboost regularly keep us informed and what the new install date would be. Installers contacted us the day before with an arrival time which they kept and all panels installed same day without any disruption as we're now working from home. I highly recommend them.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Panel PurchasedAstronergy 330W Black Frame 120 Half-Cut Cells Mono
Warranty Claim MadeNo
Purchase Price$5,000.00
1 comment
Sunboost
Sunboost T.Sunboost
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

Get an answer from our members and Sunboost representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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