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Sunboost
4.5 from 3,012 reviews

Reviews

4.0

40 reviews
5
(24)
4
(7)
3
(0)
2
(1)
1
(8)
  • Value for Money
    4.0 (37)
  • Customer Service
    4.1 (40)
  • Timeliness
    4.5 (4)
  • Job Satisfaction
    3.7 (3)
  • Rates and Fees
    3.8 (4)
  • Installation
    4.2 (31)
  • Product Quality
    3.9 (36)
  • Return Claim MadeYes (40) · No
  • Warranty Claim MadeYes (18) · No (19)
  • Purchase PriceA$4,198.48 (21)
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Reviewer Photos & Videos

Rip off company

published

A few weeks after being sold a system at a special discount price your special price suddenly drops by $400.00
This is totally unscrupulous and [name removed] should be totally ashamed of his association with your outfit. I thought he would have more class.

Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Installation
Trustworthiness
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
System Size6.6 KW
Purchase PriceA$3,990.00
Rude salespeople

Rude salespeopleSydney, NSW

  • 2 reviews
  • Verified customer

Thankyou Sunboost!

published

Thankyou Sunboost for your help. Everything is working so well now. I’m Looking forward to saving big bucks on my energy bill. Having the wi-fi dongle is a great option.

Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Installation
Trustworthiness
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased CHSM6610M-300 Solis-3P5K-4G-AU
System Size5 KW
Purchase PriceA$3,391.00
1 comment
Sunboost
Sunboost T.Sunboost
Caz

CazFadden 2904, ACT

  • 8 reviews

Easy being Green

published

The panel installation was delayed due to bad weather but Sunboost regularly keep us informed and what the new install date would be. Installers contacted us the day before with an arrival time which they kept and all panels installed same day without any disruption as we're now working from home. I highly recommend them.

Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Installation
Trustworthiness
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Panel Purchased Astronergy 330W Black Frame 120 Half-Cut Cells Mono
System Size6.6 KW
Purchase PriceA$5,000.00
1 comment
Sunboost
Sunboost T.Sunboost
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There has been some great power savings

published

The installation process was fast and very effective and completed without any problems.
On a few occasions I have had problems with one of the inverters, but help was never far away and relatively swift.

Customer Service
Rates and Fees
Value for Money
Timeliness
Installation
Trustworthiness
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
System Size12 KW
Purchase PriceA$6,900.00
1 comment
Sunboost
Sunboost T.Sunboost

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graham

grahamMid North Coast, NSW

Great company to deal with

published

System was installed within 4 weeks of contact. Had small delay after 18 months due to inverter breakdown. This was fixed within 2 weeks very good service
Office staff Monika was extremely helpful. Would recommend sun-boost

Graham bradley

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased SOLIS
System Size6.6 KW
Purchase PriceA$4,000.00
1 comment
Sunboost
Sunboost T.Sunboost
Peter

PeterIllawarra, NSW

Exceptional customer service

published

Following a fault with our Inverter it was necessary to contact Sunboost as our system was still under warranty. We had Carter as our contact person. He could not have been more helpful and very polite. Always at the end of the phone (never talking to a machine which was a big plus) advising on updates & progress of service calls for our inverter issue to the final replacement. We are very happy with the outcome.

Customer Service
Installation
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased Seraphim
System Size6.6 KW
1 comment
Sunboost
Sunboost T.Sunboost
Sudarshan

SudarshanSydney, NSW

Dodgy System Installation and NOT fit for purpose

published
Customer Service
Value for Money
Product Quality
Return Claim MadeYes
Panel Purchased Astroenergy
System Size9.6 KW
Purchase PriceA$4,700.00
Sarvananthan

SarvananthanSydney, NSW

About installation

published

Stanley was really a kind person and patiently answered all my question. His explanation about solar panels was well understandable. It is amazing that sunboost company has very patient customer service team. I recommend Sunboost strongly.

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Panel Purchased Solis
System Size6.6 KW
Purchase PriceA$3,500.00
1 comment
Sunboost
Sunboost T.Sunboost

not happy!

published

pushy people and wanted me to buy the biggest system without even knowing my house cost and people in it, not even offered someone to come out to the house before hand... pushed hard for a $100 deposit before they would send a quote though.... still waiting for my refund and its been almost a month.....would not recommended

Customer Service
Value for Money
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
2 comments
Sunboost
Sunboost T.Sunboost
mick
mick

how about you refund me my $100 before i go to the ombudsman!

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Kevin Linsley

Kevin LinsleyHunter Region, NSW

Good Service

published

Replacement Inverter was installed by J Catt Electrical and he was polite.
Service from both the Electrician and Kevin from Sunboost was excellent.
TNT couriers very also excellent to deal with.

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased Eversolar
System Size5 KW
Purchase PriceA$4,205.00
1 comment
Sunboost
Sunboost T.Sunboost

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Overall - poor customer service!!

published

Very slow responce to requests. Organised a warranty job but there were three no shows without even a phone call. I had to do all the chasing.

Overall - poor customer service!!

Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
Sunboost
Jessica S.Sunboost
P Petruzzella

P PetruzzellaMetropolitan Adelaide, SA

Set up wifi

published

Albert contacted me and was very professional in assisting me with my problem he spoke very good English and was easy to understand. I give him 10 out of 10.

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Panel Purchased Solis
System Size5 KW
1 comment
Sunboost
Jessica S.Sunboost
Arthur

ArthurNorth Queensland, QLD

They are unreliability and liares

published

They give you an install date after date then lie about why it was not done. They will not refund my deposit they bully you on the phone also there English is poor as they are I suspect they are a Indian call centre. Stay away from them they will let you down

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Panel Purchased Sepherim
System Size6.6 KW
Purchase PriceA$4,300.00
1 comment
Sunboost
Jessica S.Sunboost
Tony Wong

Tony WongSydney, NSW

very helpful

published

installation very smooth good job. company is good. Michelle, Marie and Flex very helpfully in near future anyone I know want solar power I will introduce to this company, thank you.

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Panel Purchased Tina
System Size6.6 KW
Purchase PriceA$4,771.00
2 comments
Sunboost
Jessica S.Sunboost
Tony Wong
Tony Wong

thank you.

Steve

SteveCentral West, NSW

3 months for nothing but a busted roof

published
Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased LG
System Size6.6 KW
2 comments
Sunboost
Jessica S.Sunboost

Hi Steve,
We apologize for the inconvenience caused to you while dealing with Sunboost. We kindly request you to help us with your project number and we assure we will get back to you with a solution to the situation.
Regards,
Sunboost Online.

Steve
Steve
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Rob

RobSydney, NSW

  • 2 reviews
  • Verified customer

Dealt with my warranty claim quickly and efficiently.

published

My system partially failed after 18 months, Sunboost dealt with the claim efficiently and quickly. As an aside their engineer was charming and turned up on time and at a time to suit me. Very impressed,

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
System Size4.1 KW
Purchase PriceA$3,300.00
1 comment
Sunboost
Jessica S.Sunboost

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First Class!!

published

The entire pre and post sales process was effortless. The install went smoothly and quick and the communication process throughout was excellent. Great work and effort by all the team. Definitely would recommend Sunboost as your solar install specialist.

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
System Size6.6 KW
Purchase PriceA$3,500.00
1 comment
Sunboost
Jessica S.Sunboost
  • Verified customer

3 months later

published

Got a quote and it sounded great so paid my deposit over the phone there and then because sales man was very pushy about it. Have had to chase them up every step of the way every time they would say something like it has only just come to my desk. Its been 3 months and it’s still not producing electricity.
Installer said that they could not fit all the panels on our roof and they will refund me for the 1 panel, they have only offered me $40 refund that’s a joke $4000 system and one panel is worth $40. If I knew that I would have made them put it on the other side of my roof.

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
System Size6.3 KW
2 comments
Sunboost
Jessica S.Sunboost
jarryd m.
jarryd m.

Quote no :141901

Dhrupal

DhrupalSydney, NSW

Good experience

published

Good service by installation good product and really good service with friendly staff thanks for helping
Nice to have a good solar panel when ever i call them always help me

Customer Service
Value for Money
Installation
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased Trina
Purchase PriceA$3,200.00
1 comment
Sunboost
Victor S.Sunboost

The reviewer stated that an incentive was offered for this review

Hounded

published

I was going too be getting solar panels from u but I have decided not too I kept getting calls from him pressuring me bout referrals and then he tells me one thing then he tells me another I am over it

Customer Service
Value for Money
Return Claim MadeYes
1 comment
Sunboost
Victor S.Sunboost

The reviewer stated that an incentive was offered for this review

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Questions & Answers

Beryl T.

Beryl T.asked

Installer : Sunboost. Panel - Trina 20 panels that generates 330kw. Inverter 5kw Solis is this a good combo for a 4ppl house $500 per quater electricity bill

2 answers
Froggy
Froggy

I have only just put mine in . 6.6kwatt 20 panels. My neighbour is also a solar installer and has stated that it is more than adequate for my needs, and may also put me in credit ,that I can apply to my Gas bill, as I am with same supplier for Gas and a Electric.

Beryl T.
Beryl T.

HI, Froggy, thank you for replying to me. May I know if you are in Adelaide ? And which energy retailer you use ? And how much is your FIT ?

Sylvia

Sylviaasked

Ive not had any success getting a hold of Calvin to book my install and ive page $450 and i am expected to pay a few more grand for my solar. what do i need to do to get a callback to book my solar install? I also haven't receive my referral for referring my mum for solar and she has her system installed. ive had two successful transaction to date but getting solar for my new house is like trying to skin a cat.

No answers
Colonel

Colonelasked

How much would it cost for 40 Serephin psolar panels, 2 Hawae hybrid inverters 16 optimizers and installation of this 13kw system please

No answers

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