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Sunboost
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JohnSydney, NSW
SB70595
Jenny went through the process step by step with me, which made it easy to follow the only problem was that the sun was shining on the LCD panel making it hard to read and photograph, Jenny was very patient and stayed on the phone until the problem was resolved.
1 comment
TracySydney, NSW
- 2 reviews
They will not leave me alone!
After my complaint and my review from 6months ago, I even stated in my review that I will not be doing business with this company. Then a little while ago, maybe a month or so ago, I received another phone call to consider their business to install a solar system. I told the caller that I have already purchased a solar system through another company and was very happy with their service and installation.
Today, I received another phone call! Sunboost wanted to offer me some sort of special on a solar system installation. Sunboost seems to be very pushy and refuse to understand the phrase, "No, I do not want your business," and they don't seem to understand, "Leave me alone, stop calling me."
1 comment
Sunboost T.Sunboost
Hi Tracey,
We genuinely apologize for the inconvenience caused to you while dealing with us. We request you to kindly help us with your contact details on service@sunboost.com.au and we assure that y...
Excellent customer service
My solar power inverter was down, I called Sunboost to arrange a service repair, only within one week, a electrician came to check the system, and then Sunboost told me they will replace the inverter in 2 weeks time, excellent customer service, very helpful , very happy theirs quick response to the system failure.
1 comment
Sunboost T.Sunboost
Dear Customer,
Thank you for taking out time to put up a review for us! We are happy to learn that you had a good experience while dealing with us for installation. It is indeed a pleasure to have you...
Lyn WornerCentral West, NSW
Happy with installation
Everything went like clockwork and very happy with the job. They arrived when they said and all fitted in one day. The tradesman was very co operative and fitted the panels where I wanted them.
1 comment
Sunboost T.Sunboost
Hi Lyn,
Thank you for taking out time to put up a review for us! We are happy to learn that you had a good experience while dealing with us for installation. It is indeed a pleasure to have you on boa...
The reviewer stated that an incentive was offered for this review
Get quotes from Solar Panel Installers servicing your area
Answer a few questions about your needs and receive up to 3 quotes.
Happy with the process.
1. Had a bit of troubles setting up the WiFi but with the help from Solar Boost got it going. Installation was half the price that locals were quoting.
2. No.
1 comment
Sunboost T.Sunboost
Hi Chris,
Thank you for taking out time to put up a review for us! We are happy to learn that you had a good experience while dealing with us for installation. It is indeed a pleasure to have you on b...
Mark. South East Queensland, QLD
Completely incompetent.
CORRESPONDENCE
Dear Sunboost,
1. My wife has taken the day off from work today to get this installation to today.
2. Installers arrived at about 10.00am
3. They had no plans
4. They had no equipment for power board or mains connection
5. The panels now will not fit where we agreed to
6. They would like to put the panels on the front of the house facing the road to where we agreed they could not go
7. The mains cannot be done where we agreed to and a box needs to be placed on the front of the entry gate where we again agreed that would not be installed there...
1 comment
Sunboost T.Sunboost
Hi Mark,
We apologize for the inconvenience caused. We request you to kindly help us with your quotation number and we assure you to get back to you with a solution to the situation.
Regards,
Sunboost Online.
Frank SchaechtiliIllawarra, NSW
Hook up was good but reply to problem slow
Panel Instalation was good and quick. Inverter needed to be reprogrammed later and took over a week to get response after contact said he would get back to us next day
1 comment
Sunboost T.Sunboost
Hi Frank,
Thank you for taking out time to put up a review for us! We are happy to learn that you had a good experience while dealing with us for installation. It is indeed a pleasure to have you on ...
PalakPerth, WA
Good Work
The installation process was efficient and on time. I was having issues to set up the app in phone. Contacted Sun boost customer service and help me set up the app. Really very helpful and patience. Good customer service.
1 comment
Sunboost T.Sunboost
Hi Palak,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We ho...
BrianSydney, NSW
- 2 reviews
Seems like a great system.
The installation process was efficient and on time. No issues with the company and good follow up by Naomi. Would definitely recommend to anyone not using Solar power yet to check it out.
1 comment
Sunboost T.Sunboost
Hi Brian,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We ho...
TomCentral West, NSW
Good work
No dramas with the panel installation easy to deal with and the boys made sure they cleaned up after themselves and made sure they panels were evenly spaced on the roof
1 comment
Sunboost T.Sunboost
Hi Tom,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We hope...
The reviewer stated that an incentive was offered for this review
Get quotes from Solar Panel Installers servicing your area
Answer a few questions about your needs and receive up to 3 quotes.
FionaDuffy 2611, ACT
- 2 reviews
- Verified customer
An excellent experience from start to finish. No dramas and in contact regularly..
Installation was timely, in fact earlier than originally advised. Done in a matter of hours and no issues. Even highlighted some repairs to the roof that need addressing. Post installation contact has been good also!
1 comment
Sunboost T.Sunboost
Hi fiona,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We ho...
mongrelCentral West, NSW
Sun boost Delivers
After some 4 months of promises to install a system it finally happened, the system was installed ok but would not produce the stated output. The installer tried 3 times to correct and was put onto a technician would could not resolve. Finally spoke with [Name Removed] from sun boost who was able to talk me through the process and recalibrating the inverter. Now working as stated, they appear to totally rely on the installer and try to operate from a remote location.
1 comment
Sunboost T.Sunboost
Hi Mongrel,
We apologize for the hassle you had to go through whilst dealing with us. We assure you that going forward we will thrive our best to serve you better in future with after sales services. ...
The reviewer stated that an incentive was offered for this review
All round Great work and support
From start to finish the Sunboost team was definitely a great choice to go with and the installation team was on point with all the work they carried out. Will be definitely recommending this company to other people
1 comment
Sunboost T.Sunboost
Hi Angelo,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We h...
Stephen D.Central West, NSW
Worry Free Experience
The installation was quick and efficient. Everything was explained so I could understand it. It couldn't have been any simpler. The crew were very friendly and cleaned up after. Very impressed. I would recommend them to anyone.
1 comment
Sunboost T.Sunboost
Hi Stephen,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We ...
KenSydney, NSW
Solar power, help save on bills
The installation was done without too much effort on my part.
I have had problems getting the technical side understood in relation to the inverter, and using the hardware. I have recently had help from Monica getting started.
SB237568
1 comment
Sunboost T.Sunboost
Hi Ken,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We hope...
Great service
Service Ticket Reference Number: SBMT7345
Installation was done in a professional, timely manner. Once the services were rebooted I wasn’t sure how to get the system up and running, when I called Zara she helped me to get the solar working quite quickly with all the technical requirements with no hesitation. I would not have been able to do so without her assistance. Everything is working!
1 comment
Sunboost T.Sunboost
Hi Nicole,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We h...
Get quotes from Solar Panel Installers servicing your area
Answer a few questions about your needs and receive up to 3 quotes.
Good Support Service
Having had problems with my solar panels yield, spoke to Naomi Sunboost Support member after explaining what the problem was Naomi was very helpful, she spoke to inverter vendor proactively and also organised the installation technician onsite visit to resolve the issue quickly! I am very pleased with her professionalism and responsiveness.
1 comment
Sunboost T.Sunboost
Hi Manju,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We ho...
Jay
- 2 reviews
- 1 like
Excellent service and support throught the entire process
I had a very good experience.
I received sound advice from their knowledgable staff regarding which inverter to buy and how many panels I should get.
Was constantly updated regarding the process of my application.
The installers they use were very good and technically proficient.
Overall, a great experience. I would recommend Sunboost to anyone interested.
1 comment
Sunboost T.Sunboost
Hi Jay,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We hope...
BrendaHunter Region, NSW
- 5 reviews
Very helpful.
Having had problems with my solar panels I phoned Sunboost, Diana answered, after explaining what the problem was Diana was very helpful, nothing seemed to work, so she sent out a chap that found the problem straight away, a failed part that was replaced and now is working well, I am very pleased with there professionalism.
1 comment
Sunboost T.Sunboost
Hi Brenda,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We h...
Sunboost professional sales and installation team.
I am very happy about sunboost sales and installation team. These team are professional, well behaved and good communicator. Solar installation was smooth and tidy. Nothing has damaged on my roof.
1 comment
Sunboost T.Sunboost
Hi Rahman,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We h...
Questions & Answers
JohnnyThundersasked
I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).
The installers made some comments about the need to run conduit and have an electrician to install.
Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.
I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.
Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.
1 answer
One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.
I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system
Paul J.asked
We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?
7 answers
I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.
Rachael
Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.
QLDZDRasked
is there hidden extra charge for houses with 3 phase electricity?
2 answers
Sunboost T.Sunboost
Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.
Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”
Details
Category | Solar Panel Installers and Solar Retailers |
---|---|
After Sales Service | Yes |
Solar Connection Type | Grid-Connected and Hybrid |
Services Provided | Installer and Solar Product Retailer |
Clean Energy Council Recognition | None |
Solar Connection Type | Grid-Connected and Hybrid |
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Sunboost T.Sunboost
Hi John,
Read moreard. We hope you enjoy the savings your solar system bring for many years to come.Thank you for taking out time to put up a review for us! We are happy to learn that you had a good experience while dealing with us for installation. It is indeed a pleasure to have you on bo...