Reviewer Photos & Videos
Great system, great communication from Sunboost, and the installers were ace!
The installers were great! They actually took the time to look at the property and decided the best place for the panels would be on the Double shed we have. They were thinking outside the square for a change.
Can't complain about the company at all, and any queries I had, whether by email or phone, they were very helpful!
I've given sunboost five stars since they were very helpful and friendly during the whole install process. Their contractors were punctual and efficient and also a pleasure to deal with. Overall, top marks...
looks good ,guys were terrific price good just the lasting and time factors to see.contact staff ok left the job plenty of instructions to follow looks like all ok hope this helps
I give Sunboost a 5 star rating ,why would you go any where else
I'd like to thank Sunboost for there professional team of salespeople right through to the team of experts who installed the solar panels and inverter . They explained everything to us from the start and made us feel happy with our decision to use Sunboost . Thanks , couldn't be happier .
Sunboost provide excellent after sales service. Highly Recommend.
Sunboost provide excellent after sales service. They took the time to followup my concerns with learning the data logger and are one of the fastest companys to respond that I have dealt with (of any kind), calls are returned within minutes. They genuinely care about customer satisfaction.
Great Customer Service (Job # 153640)
My solar installed by very professional installers. Neville was great communication and help to setting everything up. I had assistance in setup my WiFi connected by Wilson ( service team) who helped friendly and great customer service. I would highly recommend Sun boost solar for new customers.
Too early for product review
Project number :135628
Too early to comment on the product. However the service and installation was excellent and the follow up help was likewise. In the connection of the data logger wi fi stick, I was helped by a guy called Morgan, he was patient and knowledgable polite and also courteous, he was a star! A big Thankyou to Morgan.
Sunboost Installation crew were very polite and courteous.Every thing was explained prior to commencement of installation. Neat and quick installation very easy to deal with. Good communication throughout the whole process.
Feedback on service
The installing crew came on time and were courteous and honest about their job as not all the panels would fit on roof. They let me know what they were doing most of the time. The Supervisor/boss gave me an expected completion time about half and hour before they finished.
The company was happy to revise price for the panels used also checked to see if different colour could be used as a fault had appear on suggested panels on previous jobs. I thought this was excellent service.
Lots of communication about our process plus It was good to be able to track of the process also. Our first installation was cancel due to wiring. On Installation day they arrive late but apologize for there lateness. Was keep up to date to what was happening through out the installation all completed within 6 hours. Very friendly And well mannered team. Would recommend Sunboost to any new customers.
Order 154919 Great Value
Max in sales has been great and always responsive to my queries and very helpful. As for Alex the installer and his team were very friendly, well mannered and took pride with their work and helpful. I would recommend Max and Alex and his team to anyone.
Should have done this years ago (159693)
Was a bit iffy at first with the installation date being put back 3 times but with the Chinese New Year, Coronavirus and wet weather delays were to be expected. Rex kept me informed on what was happening. Top marks to Adam And Alex who installed the panels and meter. Both showed they are professional and very skilled in their trade.
not happy with how we were dealt with once we had paid deposit.
Unfortunately once we had paid our deposit and decided to proceed, we could no longer contact Sunboost easily... in fact the person we dealt with originally was very difficult to contact.
We wish we had simply gone with someone local and supported them.
Good after slow start
Happy with product, price and check-in’s during install BUT make sure you explore the progress on the link sent as some details are unclear until you hover your mouse correctly.
Ignore the negativity, no problems for me.
Started the process on 30th January 2020, panels installed and completed today 13th March 2020. Was a bit skeptical reading the negative reviews, but everything went great for me. I was worried the tradies would not show up, but they actually arrived earlier than planned. Since I am a qualified electrician myself, I assisted them with installation. All completed in about 4 hours.
I noticed that the majority of negative reviews are left by people who are clueless how things work in the electrical world and people are complaining about problems ...that is actually not the responsibility Sun Boost any way, such as problems with their meter and multi story buildings. Some complaints are completely incorrect because they don't understand how the electrical industry works. Also, alot of negative reviewers made things worse for themselves due to their impatience and unreasonable complaints. I was a bit worried myself but everything turned out great, so I will not hesitate to recommend Sun Boost. I think Sun Boost is improving due to the negative feedback, and that's a good thing. If anyone is experiencing problems, just remember your emotional irrationallity will not help the situation, be patient, communicate calmly and be understanding that Sun Boost needs to communicate with contractors, wholesalers, customers and energy provider companies. There is paperwork that needs to be completed, submitted and processed on all sides and all this takes time.
Reliable and Professional
The whole process was positive from start to finish. I was kept informed at all times, the installer was punctual, polite, informative and very professional. I also found the product to be value for money. I have been through this process in the past and did not have a very good experience, but I could not fault these people. I would certainly recommend this company.
Very happy very professional
Very happy with the whole process. The boys at millennium electrical did a great job on the install and explained everything very well.would be happy to recomend sunboost and millennium electrical to anyone.
Questions & Answers
How can I be assured of the veracity of these reviews?
I have just arranged a 6.6Kw solar system for my mother in law in Rutherford NSW. She had it installed yesterday but still waiting for the power company to install the smart meter. She is very happy with the installation crew and I was very happy with the cost for one, and the process from start to finish was pretty seamless. I can only say that I had a good experience and was quoted about half the cost of other installers. It gets pretty confusing with panel quality etc but we just went with what we could afford. If the warranty is there and it is, I couldn't see a problem. So from someone that has just gone through the process with my mother in law and have started the installation process with my own parents I can assure you that at least in the Maitland/Hunter region you won’t be disappointed.
I also have another question Is there really an office in NSW or is it all in India , Is this company just faceless and have we all been taken , when they use a great cricketer to advertise their systems , I feel he should withdraw from that type of advertising , I have now also read other bad reports which says they are not located in Australia and Fair Trade can not do anything , if this is true stay away from them , like me you will be sucked in with a system that does not work and there is no after service as far I can see
I am still waiting for a response ,have already been in touch with Fair Trade and now waiting to hear back . Have also contacted ACCC and also members of Government and Shadow Government , have also asked for certification of panels and Inverters what does this company got to hide when was certification of the panels given , I see that they are very quick to answer when there is a good report/ review, but not when one that tells it how it really is when a system in my opion under generates come on Sunboost , you know how to get in touch with some one, why not talk to the ones that have issues with your company , very poor public relations
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