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Sunboost

Sunboost (page 2 of 208)

4.6 from 4,142 reviews · View Statistics

Reviews

  • Value for Money
    4.6 (2,845)
  • Product Quality
    4.6 (2,660)
  • Return Claim MadeYes (70) · No (2,863)
  • Customer Service
    4.6 (3,009)
  • Warranty Claim MadeYes (106) · No (2,833)
  • Purchase Price$4,232.36
  • Timeliness
    4.6 (1,024)
  • Job Satisfaction
    4.7 (1,004)
  • Rates and Fees
    4.6 (925)
  • Installation
    4.7 (2,705)
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easy solar

published

Easy to organise a quote, prompt communication by email or phone, prompt service for installation date, great follow up. Polite installers on installation day, worked well with minimal disruption to my day working from home.

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Ever Power Solar

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Great service from start to end!

published

Everything ran like clockwork from the sales process through to the final delivery and closeout. Great communication, full transparency and friendly and efficient service. I had a great experience with Sunboost and would definitely recommend them and their installers.

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Elissa

ElissaSouth East Queensland, QLD

Get and do it!

published

This company was so professional from start to finish. I sent a ff my enquiry & Alex rang me & explained everything & answered all my questions & I paid the deposit & within a week I had a phone call telling me the date the installers would be here. They came within the week & it was done in a day & working that arvo. The installers Matt & his crew where fantastic, friendly, polite & efficient, highly recommended them! Awesome experience all the way through. Thank you Sunboost.

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Joseph

JosephSydney, NSW

  • Verified

Excellent Service

published

Very efficient and within the time frame. There was one issue with the first installer who visited our place. He was unprofessional and did not know his job. This resulted in a great delay in the job. I have reported him to Sunboost.

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Sunboost
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SUSAN

SUSANPerth, WA

Amazing patience with retiree

published

After a morning of dealing with Hayley and not being able to get anywhere I arranged a call back from Hayley with my son in law. Her patience with both myself and my son in law was outstanding! She made both my son in law and I feel at ease as it wouldnt have been easy from her end. Thank you so much for your understanding and technical advice during this process.

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Rhys Goss

Rhys GossPerth, WA

Good product and service

published

Panel installation process was great and even though it was a rainy day the crew still installed. They were very polite and discussed the installation and panel placements and what my desired outcome was.
I have had no issues with this company.

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Ever Power Solar

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Outlook

published

Very happy from start to finish , communication and follow up was excellent .
Would recommend Sunboost to friends and family .
Installed quicker then expected which was a nice surprise as you usually have to wait a while

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Great job

published

Panel installation was good. No issues.
Everything went smoothly including a refund on 2 panels when they wouldn't fit on the roof. Waiting to see what our next electricty bill will be.

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Yeti

YetiCentral Queensland, QLD

Great system and overall product

published

The initial stages of quotes and acceptance were smooth and fast. Scheduling and time for install was a little slower than I anticipated, however I understand they sre very busy. Installation by a contractor was my biggest issue. The contractor was less than helpful and rude. Sunboost, however dealt with the matter very promptly and efficiently.
I had trouble setting up the WiFi connection on the inverter and the app. Duke was great with his knowledge and assistance in helping me with this. Now it is all up and running as was discussed at the start.
Very good.

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RichardV

RichardVSydney, NSW

  • 2 reviews
  • Verified

Great . Very happy with it

published

Very straight forward installation process. Great team and very helpful and efficient. They arrived at about 8am and finished at 1;30pm. Very clean and tidy. They were extremely organised and had no issues whatsoever. Everyone I have been involved with have been great to deal with -- James , Roy , Danny , Duke , Sola and his offsider ( installers ) and Perrin.

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Solar Panel System

published

Very happy with our purchase of our solar system from Sunboost. The team I spoke to or contacted me were well versed in their system. The tradesmen who did the work were very professional. Many thanks to Debbie, Duke and Hector

Incentivised ReviewNo
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Lena

LenaIsabella Plains 2905, ACT

  • 2 reviews

Amy customer service

published

Fixed problems that were there still waiting to see system benefits before being convinced protruding metal from roof slightly detract from looks broken tiles needed replacing after work by techs

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Sunboost
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Ever Power Solar

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295 reviews
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Douglas G.

Douglas G.Central West, NSW

i love my new solar panels

published

i am very pleased with my new solar system it is working very well the in stallers were very professional and anne on the phone was very help full and very patient.

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Jane T.

Jane T.Metropolitan Adelaide, SA

WiFi stick

published

Difficult to set up, the WiFi stick would not connect, was frustrating when I wasn't listened to, explaining the stick was not working , in the end we got a new one after having to repeat the same thing over and over. Evan with the new stick I had to argue with internet company for a new modem and buy a extender, very frustrating
Would like to thank Lucy for her patience and helping us through this

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Roger N

Roger NSouth East Queensland, QLD

  • 2 reviews

Perfect. Pleasure to deal with Emelia

published

Emelia was delightful to deal with, and was very helpful and efficient in answering my enquire. This is customer service as it should be. Congratulations Emelia and her company staff.

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So awesome to finally have panels on my roof 10Kw.

published

The installation was quick and easy, a couple of issues were resolved very quickly by their professional and caring team. A great follow-up team to make sure everything was to our satisfaction.

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Drone K.

Drone K.South East Queensland, QLD

Solis troubleshooting

published

Very good ! Wifi didn’t work but Hector sorted it out for me over the phone. Easy troubleshooting with Hector. Did not have to wait long n the phone for help

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Kiaria

KiariaQueensland

  • 3 reviews
  • Verified

Fingers Crossed we save some money

published

Cannot fault the workmen. They were courteous and very efficient. They gave us an approx. time for completion and they worked methodically until such time. Wish there were more workers with that commitment.

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Sunboost
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

295 reviews
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  • Verified

Quick and efficient service

published

Staff were courteous, quick and efficient. Peter kept us in the loop.
The installation crew were polite, introduced themselves and tidied up.
The sparky was very knowledgeable and personable.
The company followed up to check we were happy.
Would recommend to others!

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Peter Graham

Peter GrahamHunter Region, NSW

Excellent service

published

No issue's all went smoothly!
Well explained by installation people.
Great deal! Good savings compaired with other companies i receved quotes from.
Friendly service team! All enquiries answered. I would recommend to friends and family.

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Page 2 of 208
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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