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Sunboost

Sunboost (page 2 of 21)

4.6 from 4,677 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    4.4 (454)
  • Product Quality
    4.2 (418)
  • Return Claim MadeYes · No (516)
  • Shipping
    4.0 (1)
  • Customer Service
    4.3 (474)
  • Timeliness
    4.1 (183)
  • Job Satisfaction
    4.2 (186)
  • Rates and Fees
    4.2 (168)
  • Installation
    4.4 (445)
  • Warranty Claim MadeYes (14) · No (482)
  • Purchase Price$4,134.89
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Rick
RickBusselton WA
  • 10 reviews
  • 2 likes

A very good solar panel system

published

My new solar system works well.
There is very good support if any issues to be resolved such as recovery from mains power being turned off for any reason.
I would recommend the system.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Panel Purchased Sunboost
Purchase Price$3,100.00
Sunboost
Sunboost T.Sunboost

solar

published

good installers no problem done professionally friendly staff clean and tidy,scheduling was good and on time the overall service was very good made easy a bit pushy on payment prior to the job being completed however all in all happy

Value for Money
Product Quality
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised Review No
Return Claim MadeNo
Sunboost
Sunboost T.Sunboost
terrybyrnes1
terrybyrnes1Illawarra, NSW

Good experience and service

published

Very happy with the Sunboost installation and performance.
A few small items to attend to, but Cameron is very attentive and a pleasure to work with , addressing any issues promptly

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size8.2 KW
Panel Purchased Trina
Warranty Claim MadeYes
Sunboost
Sunboost T.Sunboost
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Good experience so far

published

I found Sunboost were very competitive on price. Good experience with the installers. They were local and very professional. Explanation of how to turn it on and look after it was good.The solar is working fine.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised Review No
Return Claim MadeNo
System Size5.7 KW
Panel Purchased Trina HoneyM 370w
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
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Engunan
EngunanSydney, NSW

Very Helpful

published

I have raised a concern regarding the operation of my system. Emma from Sunboost was very helpful in finding a solution for my concern. She has taken time to consult with installers and technicians to address the problem.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size7.9 KW
Panel Purchased seraphim
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Allan
AllanPerth, WA

4 Unit Site Midland

published

Great service and price , got the job done extremally fast. No hassle from quote to installation.
Scott was very good at keeping me updated with all the procedure and timing of the installation.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Astronenergy Astrosemi 330 W
Warranty Claim MadeNo
Purchase Price$2,891.00
Sunboost
Sunboost T.Sunboost
ROBYN RILEY
ROBYN RILEYMetropolitan Adelaide, SA

SOLAR PANELS

published

Panel install went real well. Had a few problems with second inverter in the shed but spoke to Emilia a number of times and finger's crossed it is all sorted .Next will be trying to do wifi set up.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost

Wi-fi set up issue and resolution

published

After having a Sunboost system installed, I was having great difficulty in getting the system to talk with my smart phone.
Thanks to Nora from Sunboost, I now have access to my data.
Nora was extremely patient with me and helped me step-by-step to manage the linking process, a difficult feat given it was all done remotely.
My thanks again to Nora and Sunboost

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost

Good System

published

The installers were very friendly and helpful. They answered all questions that i had and explained how the system works. Only issue i do have is that i was told they would only be there for 4-5 hours. It took over 8 hours to install.

Value for Money
Product Quality
Customer Service
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
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Tara
TaraMid North Coast, NSW

Great service, at a really good price.

published

The installation process was on time, and the installers were polite, cleaned up after themselves and explained how the new system would work. Our system was installed about 2 and a half months ago and so far it hasn't missed a beat. I am almost looking forward to my first bill to see how much my power bill has decreased!!

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Warranty Claim MadeNo
Purchase Price$4,850.00
Sunboost
Sunboost T.Sunboost
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Sunray
SunrayPerth, WA
  • 2 reviews
  • 1 like
  • Verified

Great solar system upgrade

published

Sunboost communicated well on the process from quote to installation. Job was done same day. The staff were well informed & responsive. Highly recommended. Obviously our system has only been operating for a few days so will need time to comment on the equipment reliability & performance.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Panel Purchased Solis Inverter & Astronergy Astrosemi 330W Black Frame 120 Half-Cut Cells Mono
Warranty Claim MadeNo
Purchase Price$2,000.00
Sunboost
Sunboost T.Sunboost
anneandsparky
anneandsparkyHunter Region, NSW
  • 5 reviews
  • 6 likes

Lack of performance

published
Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Purchase Price$4,300.00
Sunboost
Sunboost T.Sunboost

Inverter not working

published

Emma was very helpful & patient with the process of resetting my inverter , she sent info via emails to assist me, she also offered help in setting up my wifi connection to the system,

Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Julia I.
Julia I.Illawarra, NSW
  • 2 reviews

Installation quick neat and tidy. Contact due to bad weather period- very efficient, overall excellent service.

published

quick neat and efficient- no mess left. We had a question re roof lay out of panels-as we have a multi-level roof. This was not answered until the day of installation.

Value for Money
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Braz01
Braz01Sydney, NSW
  • 2 reviews

Wish i had solar earlier

published

Sunboost looked after all the paperwork, all i had to do was provide some photo's of the meter box and electricity provider. The installers did a nice work and cleaned up.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Return Claim MadeNo
System Size3.3 KW
Warranty Claim MadeNo
Purchase Price$2,500.00
Sunboost
Sunboost T.Sunboost
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Sue Taylor
Sue TaylorSouth East Queensland, QLD

Sunboost Installation Review

published

The installation began before any discussion about where the panels would be placed. I expected that they would be placed on the roof of the house, but installation began on the roof of the garage. When I realised this, I inquired about the position of the panels and the reason for that decision. The installation itself was without issue and my only negative comment is that the tradesmen smoked inside the garage. We are a smoke free home. Also, with previous installations by Sunboost I was sent photos taken from the roof to show the position and the appearance of the finished job. That did not happen this time

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Panel Purchased Sumboost
Warranty Claim MadeNo
Purchase Price$3,000.00
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Excellent service

published

Always had time to listen to me Jenny was great and followed up all my contacts. The process from start to finish went relatively smoothly except the meter change which I was not advised off

Value for Money
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Sunboost
Sunboost T.Sunboost

Prompt service did what they promised

published

No issues were encountered. They arrived on time. The job was pretty simple.. It was just to check the existing installation of the solar panels mounted on my home my

Value for Money
Timeliness
Job Satisfaction
Rates and Fees
Incentivised Review No
Return Claim MadeNo
Purchase Price$200.00
Sunboost
Sunboost T.Sunboost
Johannes smits
Johannes smits Eyre Peninsula, SA

All good very happy

published

Was happy with installation team very helpful and great tradesmen and very good wok man ship,plus salesman was very informative and helpful from start to finish. and team from solar boost.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Return Claim MadeNo
System Size9.99 KW
Panel Purchased Trino 370 kw
Warranty Claim MadeNo
Purchase Price$4,971.00
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Happy with all aspects of organisation only I had one issue that it took along time End Feb till 1st June

published

Instillation only took 2 hrs tradies were courteous and seemed efficient Only issue was length of time from start to finish re contract to installation .overall I would recommend them

Value for Money
Customer Service
Installation
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Sunboost
Sunboost T.Sunboost
Frank
FrankCentral Queensland, QLD

Very good customer service

published
Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size10.36 KW
Panel Purchased Prima
Warranty Claim MadeNo
Purchase Price$5,500.00
Sunboost
Sunboost T.Sunboost

The Sunboost system is working efficiently to date

published

The work team who installed the system where great quick easy and neat.
Had some issues with Sunboost management requiring more money for installation after agreed prise, due to unforseen issues this is why google maps does not work all the time. Issues where sorted out no problem to date

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased tier 1
Warranty Claim MadeNo
Purchase Price$3,400.00
Sunboost
Sunboost T.Sunboost
Clare
ClareSouth East Queensland, QLD

fantastic solar

published

easy process for team as they removed old system prior to new solar system,
and no issues to date and hopefully wont.
was also impressed with the solis phone app for
easy access to view sun input.

Value for Money
Product Quality
Customer Service
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Panel Purchased astronergy astroemi 330w CHSM60M-HC-330
Warranty Claim MadeNo
Purchase Price$3,500.00
Sunboost
Sunboost T.Sunboost
Anna Todd
Anna ToddSouth East Queensland, QLD

It works!

published

Installation was just fine and everything works as it should. The Solis monitoring manuals provided were difficult to read and understand but after contacting Sunboost's service team everything was resolved ok.

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Incentivised Review No
Return Claim MadeNo
System Size6.5 KW
Panel Purchased Solis
Warranty Claim MadeNo
Purchase Price$3,700.00
Sunboost
Sunboost T.Sunboost
Mitch
Mitch Western Australia

Efficiency is great

published

Solar panels have been great and efficient, customer service not to bad either , my wifi doesn’t seem to want to work at the moment , but with the help of hector we are making progress , great product though =] and Thankyou hector for the assistance

Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Honeywell
Warranty Claim MadeNo
Purchase Price$3,000.00
Sunboost
Sunboost T.Sunboost
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Page 2 of 21

Questions & Answers

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.
Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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