Reviewer Photos & Videos
Lots of communication about our process plus It was good to be able to track of the process also. Our first installation was cancel due to wiring. On Installation day they arrive late but apologize for there lateness. Was keep up to date to what was happening through out the installation all completed within 6 hours. Very friendly And well mannered team. Would recommend Sunboost to any new customers.
Should have done this years ago (159693)
Was a bit iffy at first with the installation date being put back 3 times but with the Chinese New Year, Coronavirus and wet weather delays were to be expected. Rex kept me informed on what was happening. Top marks to Adam And Alex who installed the panels and meter. Both showed they are professional and very skilled in their trade.
not happy with how we were dealt with once we had paid deposit.
Unfortunately once we had paid our deposit and decided to proceed, we could no longer contact Sunboost easily... in fact the person we dealt with originally was very difficult to contact.
We wish we had simply gone with someone local and supported them.
Ignore the negativity, no problems for me.
Started the process on 30th January 2020, panels installed and completed today 13th March 2020. Was a bit skeptical reading the negative reviews, but everything went great for me. I was worried the tradies would not show up, but they actually arrived earlier than planned. Since I am a qualified electrician myself, I assisted them with installation. All completed in about 4 hours.
I noticed that the majority of negative reviews are left by people who are clueless how things work in the electrical world and people are complaining about problems ...that is actually not the responsibility Sun Boost any way, such as problems with their meter and multi story buildings. Some complaints are completely incorrect because they don't understand how the electrical industry works. Also, alot of negative reviewers made things worse for themselves due to their impatience and unreasonable complaints. I was a bit worried myself but everything turned out great, so I will not hesitate to recommend Sun Boost. I think Sun Boost is improving due to the negative feedback, and that's a good thing. If anyone is experiencing problems, just remember your emotional irrationallity will not help the situation, be patient, communicate calmly and be understanding that Sun Boost needs to communicate with contractors, wholesalers, customers and energy provider companies. There is paperwork that needs to be completed, submitted and processed on all sides and all this takes time.
Reliable and Professional
The whole process was positive from start to finish. I was kept informed at all times, the installer was punctual, polite, informative and very professional. I also found the product to be value for money. I have been through this process in the past and did not have a very good experience, but I could not fault these people. I would certainly recommend this company.
From the start it was a smooth process. Didn't know much about Solar Power but Oscar gave me a informative quote. The installation was arranged by Dwayne who was very easy to deal with.
Installation was then carried out on the nominated day by Yousef and his team who were very impressive with their duties. All good.
Well Done Barry, would not have managed without you help
without the help from you tech we would not have been able to correct the problem. We have had no issue until the the inverter stopped working, Barry done an excellent five star job in helping us correct the problem well done to Barry.
No hassle solar installation by Sunboost
From the initial contact with Agnes in sales, through the no fuss, competent installation team and finally the customer service/IT support by Monika I have been suitably impressed with the service delivery and conduct of the Sunboost team. I would have no hesitation in recommending Sunboost to anyone considering solar panel installation. I selected the Trina Home Package on recommendation - performance and longevity remain the only unknowns - time will tell. Well done and thank you Sunboost. Daryl.
- Verified customer
Polite, knowledgeable, tidy and hard working installation team
This was a bit of a leap of faith as I arranged the solar install for my mother in-law who is probably one of the most eco friendly people I know and I live four hours north of her. Elaine is now extremely happy with the future prospects of making her own power. I think she will be looking at the monitoring app every hour for awhile.
From the start of this 6.6Kw solar installation it has been pretty seamless. Speaking with Xavier initially to get the right system then Shane from the Sunboost installation team they were bo...
Excellent Company to deal with!
Project no 134913. Sales Team were very helpful and the whole process was very smooth. However the electrical installers left tiles off the roof and we sustained water damage to our garage ceiling. Unfortunately, despite admitting liability, the installing company failed to take any action to repair the damage. Sunboost were in regular contact with us regarding this issue and we cannot speak highly enough of their service. We finally got our own quotes for repair which Sunboost approved. We would like to thank Sunboost, especially Morgan [ Serv...ice Department ] for the assistance he rendered in having the repairs effected. Your customer service has been outstanding and we are sure that Alan Border, who endorses your Company, would be very pleased with your commitment! We would recommend your Company to anyone thinking of installing solar.
Excellent to deal with - on time & no issues
Installers were on time, immediately went to work, everyone dealt with their jobs to make the installation a seamless project, they cleaned up as they went & were neat & tidy. They consulted with us so we knew what was happening & to see that we were happy with positioning of equipment. Office staff in both sales & the installation team were excellent with follow up calls to check that work was progressing smoothly in case there were any problem developing (this was not happening with our job) Johan & his team are excellent & service the Newcastle region. I recommend them, easy to deal with & no issues.
- Verified customer
Job 163482. Great communications with sales office and installers arrived on time and worked very hard to get a large system installed in one day. Job site was left clean and tidy and they explained how the system worked and how to operate and monitor the inverter and maintain the panels. Very happy!
Questions & Answers
Hi Sunboost Team,
A member of yours called Mr Jacob sent me several messages about Promotion of your solar panels. As soon as I paid a deposit of $500.00 , I have not heard from him again. Is this a scam?
Hello I jsut want to know that how i can register by using mobile app as i got free monitoring stick.
I rang this number (not sure where I got it from) 1300 786 266 and spoke to Alex. He was really helpful and walked me through setting up my PC and Wi-Fi. I also downloaded the set up instructions for installing the Solis Wi-Fi Stick - use this link https://www.nuvisionenergy.co.uk/index.php?route=pavblog/blog&id=31. I also downloaded the app onto my android phone and it works fine too. Cheers Ryan
How can I be assured of the veracity of these reviews?
I have just arranged a 6.6Kw solar system for my mother in law in Rutherford NSW. She had it installed yesterday but still waiting for the power company to install the smart meter. She is very happy with the installation crew and I was very happy with the cost for one, and the process from start to finish was pretty seamless. I can only say that I had a good experience and was quoted about half the cost of other installers. It gets pretty confusing with panel quality etc but we just went with what we could afford. If the warranty is there and it is, I couldn't see a problem. So from someone that has just gone through the process with my mother in law and have started the installation process with my own parents I can assure you that at least in the Maitland/Hunter region you won’t be disappointed.
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