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Sunboost

Sunboost (page 3 of 187)

4.5 from 3,732 reviews · View Statistics

Reviews

  • Value for Money
    4.6 (2,495)
  • Product Quality
    4.6 (2,320)
  • Return Claim MadeYes (57) · No (2,529)
  • Customer Service
    4.6 (2,648)
  • Warranty Claim MadeYes (83) · No (2,502)
  • Purchase Price$4,153.09
  • Timeliness
    4.6 (712)
  • Job Satisfaction
    4.7 (676)
  • Rates and Fees
    4.6 (650)
  • Installation
    4.7 (2,379)
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Too early to say .I'll know in a few months.

published

I had trouble with the Wi-Fi not connecting to the dongle. The help team did the best they can to sort it. A big thank you to Raymond and Emma for their patience. 10/10 for their effort :)

1 comment
Sunboost
Sunboost T.Sunboost

Good Results so Far

published

Install Team - Ryan, were very efficient and appeared to complete everything required ASAP, and answered our questions professionally.

Communication with the Sunboost install team and follow up Communication was/is Poor. The terms and conditions clearly state that the Customer is responsible for contacting their energy provider for Net meter install/connection, which I did. I Day later Sunboost then provided the required documentation to my energy provider, which caused a duplication of work orders, delays and no assistance from the Sunboost team!

1 comment
Sunboost
Sunboost T.Sunboost
Tony

TonySouth-Eastern Region, NSW

Happy Customer

published

Arrived at the predetermined day & time. Was very effective and efficient with the installation and decommissioning of the old one. Very friendly and happy tradies who did the work. Pity they left dirty finger marks on the internal man hole..

1 comment
Sunboost
Sunboost T.Sunboost
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Great job

published

The installation team were great they were polite did a neat and tidy job did Exactly what I asked Edward from Sunboost was good but he just needs to work on his communication

1 comment
Sunboost
Sunboost T.Sunboost

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Goafar

Goafar

  • 2 reviews

Has never been a problem

published

From the time of deciding to purchase our panels from Sunboost we have never had any issues. Recently I had a problem that I created and Barry helped me to rectify it and he was so nice in the process..
I truthfully cannot say anything against this company and the staff.
The product works excellently.

1 comment
Sunboost
Sunboost T.Sunboost
Mervyn

MervynSydney, NSW

As good a one would hope to expect

published

very easy to enquire to final quote and passed onto the next department for installation.
Installation was efficient and arrived on time plus any questions ask were answered.
After installation the clean up was good and they were proffessional.
very helpful

1 comment
Sunboost
Sunboost T.Sunboost

Sunboost Solar Panels

published

Great service from Ryder at Sunboost throughout process of getting solar panels
SB171989
Cannot wait for the solar panels to help reduce energy costs !!

Great to see national solar companies installing in regional areas as well

1 comment
Sunboost
Sunboost T.Sunboost
Vic

VicSydney, NSW

It's better than I expected.

published

Everything was fine during the installation process. Tradesmen are polite and quick. The result is better than I expected. They have inspectors come to check the job during the installation.
I'm happy with this company.

1 comment
Sunboost
Sunboost T.Sunboost
Doug

DougPerth, WA

Customer Sales Service from Tony

published

Tony is a good honest sales rep who is eager to assist with any of my queries and doubts. When there was a good deal, he helped me secured it by placing a deposit and he ensures me that it will be refunded if I decided not to proceed with Sunboost. After decided not to proceed, Tony was understanding with the reason I gave. He refunded my deposit with no hassle and have an email receipt confirmation that it's been refunded.

1 comment
Sunboost
Sunboost T.Sunboost
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Alan

AlanMcKellar 2617, ACT

Canberra ACT Solarboost 7.5kw rooftop solar panel Installation

published

While it took time getting to installation, it was fast and efficient once begun. Installers managed to fit maximum panels possible for available space. Emma@sunboost gave very patient and helpful phone and email guidance re wifi/logger connection process.
System generating well.

1 comment
Sunboost
Sunboost T.Sunboost

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Raj

RajMetropolitan Adelaide, SA

Extremely supportive team

published

Extremely supportive team. Prompt and friendly service from Sunboost. Highly recommended for solar istallation. They provided service in the timely manner. I am highly satisfied with their services and price is not high as well.

1 comment
Sunboost
Sunboost T.Sunboost

Good job done.

published

The guys who did the installation did a good job.very pleased with their work.the company was always ready to talk to and fix any quires. Job installed recently so far no problems.

1 comment
Sunboost
Sunboost T.Sunboost
Bal Goundar

Bal GoundarSouth East Queensland, QLD

Naomi was excellent to deal with, very intelligent, knows her stuff well

published

Installation was good and quick, however, the installer had made a hole in the incorrect place and shoved plastic in the hole to cover it
Naomi has raised with the installer and said they will return to fix this

1 comment
Sunboost
Sunboost T.Sunboost
Frank

FrankPerth, WA

WARNING - very bad experience with Sunboost

published

During the installation process my Makita cordless drill (located in a locked garage on a workbench 1 meter away from where the inverter was installed) went missing.
Sunboost was not interested.
It made for a very unpleasant experience.

3 comments
Sunboost
Sunboost T.Sunboost
Frank
Frank
Sunboost
Sunboost T.Sunboost
Libby joy Clarke

Libby joy ClarkePerth, WA

  • 2 reviews

Inverter not operational.

published

Rang Sunboost today and Hector assisted us in getting our inverter back to operational in a very short time. He was very clear and patient with us. Hector rang back in 90 minutes to check that our system was operating again. Thank you Hector.
Libby and Bryan, Baldivis WA

1 comment
Sunboost
Sunboost T.Sunboost
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Sevice provided by sunboost.

published

I got an email regarding an service error. I got in touch with Noah at Sunboost and assist me with the query for my satisfaction. Nova always obliged to help me when ever I had system issue.

1 comment
Sunboost
Sunboost T.Sunboost

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SUSAN

SUSANSouth-Eastern Region, NSW

  • 2 reviews

Installation

published

Prompt and friendly service from sunboost and the solar panels installer from wagga problem was not the panels but possibly movement in the roof thanks again to both of your companies

1 comment
Sunboost
Sunboost T.Sunboost
Sunny

SunnyIllawarra, NSW

Positive Customer Service

published
1 comment
Sunboost
Sunboost T.Sunboost

Responsive customer service

published

I faced some issues with the APP one year after the installation of the solar system. Dexter, Duke and their colleagues have been very helpful in fixing the issue. I can highly recommend Sunboost!

1 comment
Sunboost
Sunboost T.Sunboost
Iain

IainSouth East Queensland, QLD

Referral Payment

published

I installed a 12.6 system two years ago and referred a friend with Sunboost promising a $100 referral. The friends system was completed almost two years ago and I've been emailed this company requesting payment of the referral.....but noting !! A scam it would appear. Trading Standards have been notified and I understand I'm not the first person they've done this to.

3 comments
Sunboost
Sunboost T.Sunboost
Iain
Iain

I have done so already. Refer to your sales rep called Nathan who has been emailed a few times now.

Sunboost
Sunboost T.Sunboost

Hi Lain,
Thank you for your reply, we will look into and get back to you at the earliest.
Regards,
Sunboost Online.

Page 3 of 187
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

Get an answer from our members and Sunboost representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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