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Sunboost

Sunboost (page 3 of 185)

4.6 from 4,614 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    4.6 (3,236)
  • Product Quality
    4.6 (3,034)
  • Return Claim MadeYes (86) · No (3,228)
  • Customer Service
    4.6 (3,403)
  • Warranty Claim MadeYes (126) · No (3,191)
  • Purchase Price$4,178.77
  • Timeliness
    4.6 (1,364)
  • Job Satisfaction
    4.7 (1,375)
  • Rates and Fees
    4.6 (1,244)
  • Installation
    4.7 (3,053)
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Incredible service and really helpful team.

published

The team were fast and efficient and looked after us from start to finish. From making the decision to have it installed to finished in under 2 weeks. Very impressive. Cannot fault any of the people we dealt with.

Sunboost
Sunboost T.Sunboost

Perfect, staff are helpful. Amy has been helpful.

published

We are happy to have solar panels installed, particularly, SunBoost. We are sure there are benefits from solar panels that are to our advantage, good for the environment, and wise use of natural resources like the sun.

Sunboost
Sunboost T.Sunboost

Very lease with the entire deal

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Chris and the installation team were very friendly, hard working and pleasant to have in my home. Your man Ethan on the phone was incredibly friendly and showed me professionalism.

Sunboost
Sunboost T.Sunboost
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Very good explanation on how to connect

published

Good and easy .
Good installation
Very good after sales service
Amy and Nooha very very friendly and explained all the process and very very helpful and prompt with service . Will recommend.

Sunboost
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Melanie
MelaniePerth, WA

Professional and honest.

published

From first contact with Sunboost we received excellent information and service. There was a minor issue on the installation date with the inverter but they replaced it with a new one as soon as possible.

Sunboost
Sunboost T.Sunboost
Min
MinSouth East Queensland, QLD

Great value for money.

published

Very pleased with the process. Staff were helpful, and willing to work within the parameters I gave them. The installers were courteous and very professional. I would recommend this company.

Sunboost
Sunboost T.Sunboost

Easy to deal with and Installation staff are very efficient and friendly. Good price.

published

Good customer service.Efficient and friendly Installation team.Good price .Installation process was very easy and quick.No issues so far with company .Somuch better than Arise Solar which I have used previously.

Sunboost
Sunboost T.Sunboost
Daljit Bhatti
Daljit BhattiSydney, NSW
  • 2 reviews

Very professional services both to Hailey & Jose

published

Can u pls pass a BIG THANKS to Hailey whom she’s very helpful in every steps helping me
Also to Jose
Both r very friendly & answer all my questions I’ll call champions

Sunboost
Sunboost T.Sunboost

Exceptional customer service!!!!!

published

Sunboost has exceptional customer service. They helped out every time I needed to ask questions without any issues. The staff are all very friendly!
Everything went extremely smooth with the installation. EI would strongly recommend Sunboost for your solar panels.

Sunboost
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glenn e.
glenn e.Mid North Coast, NSW
  • 2 reviews
  • 2 likes

6.6KW SYSTEM

published

Installers Dan and Blake where champions and arrived on time. Dan the boss was very informative. Sunburst phone staff were excellent and contacted regularly (nearly too much) about the process

Sunboost
Sunboost T.Sunboost
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Solar Panals Installatiion

published

Installation of 18 solar panels. Competitive prices and great customer service with experienced installation process in place . The whole process was above expectations. Would recommend Sunboost as provides value for money and excellent experienced installers too. The support team in place on the phone were brilliant to who checked in on a regular basis !!!

Sunboost
Sunboost T.Sunboost
Rodney Plumb
Rodney Plumb South-Eastern Region, NSW

Great experience with my 6.6 system and my 4.4 system

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I found the sunburst staff very friendly informative and helpful it was a pleasure to do business with them. This was the second solar system i have had installed and i have nothing but praise for the company and the installer of the panel's al on time and very professional in their workmanship

Sunboost
Sunboost T.Sunboost
leanne
leannePerth, WA

New inverter installed

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Our inverter was faulty so a new one has been installed at no cost to us which was good. I was happy with the technicians that came to the house but I had difficulty with understanding the sunboost rep Emma I was dealing with over the phone. She was very friendly and polite, wanted to help me but I felt more and more frustrated with trying to get my needs met due to the communication. As a person she was very kind but to deal with these problems I found it a challenge. We are now dealing with a huge bill from synergy which was sent after the problems with our faulty inverter. Wifi set up instructions provided were hard to work out

Sunboost
Sunboost T.Sunboost

Perfect choice

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great experience with sunboost, not problem at all from the begining to the installation, very smooth and puntual. all of them replay to us as soon as we expecting. thank you to all of them

Sunboost
Sunboost T.Sunboost
Tiz
TizSydney
  • 2 reviews

Perfect service

published

Amy was so helpful with all the internet connections with the inverter in my mobile
The installation was good and fast, not issues at all.
Clark was so nice as well

Sunboost
Sunboost T.Sunboost
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Tom Greenwell Point

published

System installed 2 days ago. The friendly local installer turned up as arranged, left no mess or damage, answered all my questions and installed as I requested. Has to be a 10 out of 10.
Sunboost provided the first quote and the best quote, answered all my endless questions politely and willingly. Thanks to the team and will happily recommend.

Sunboost
Sunboost T.Sunboost
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Great to have panels

published

I am very pleased with the service provided by Sunboost and happily give the company 5 for all their help given to me. Each contact person were very conscientious and I would recommend them again.

Sunboost
Sunboost T.Sunboost
mitch
mitchFar West, NSW

I have now fitted four solar systems from Sunboost and haven't had a problem

published

Installation went smoothly although they wouldn't put on my ground mount even though the mount was stronger than the building the panels were fitted too, I could have turned my ground mount into a garden shed and it would have been ok

Sunboost
Sunboost T.Sunboost

very satisfied

published

the installation was very good they were very informative and stay to do the wifi set up until it was complete.ethan was very helpful on the phone and the sales excellent

Sunboost
Sunboost T.Sunboost
Christopher Clough
Christopher CloughMetropolitan Adelaide, SA
  • 2 reviews

Easy from A to solar!

published

We were looking for a good product with long life and sunboost fit that category, what happened next was the 5 star bit, from our initial contact through to after install was a lesson in customer service, any question answered in a very quick phone call or email, installation done by professionals and aftercare to make sure you know that you have always got someone to call if you need it, thank you Cody, Ethan and all the team at sunboost.

Sunboost
Sunboost T.Sunboost

Polite and Efficient

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Stress free.
Kept informed through whole process. Both sales and installation teams polite and knowledgeable. Installation team were also very tidy and efficient.
Company has followed up to ensure that we are happy with installation and to ensure we had no concerns or questions.
Happy to recommend to friends and family.

Sunboost
Sunboost T.Sunboost
  • Verified

Installing Solar with Sunboost will be a game-changer!

published

SB228272
" We have had The Sunboost team install 9.9 kW Solar unit with 27 Trina Panels with 2 Solis 4G 5 kW Inverters to our property on the south coast NSW. The process took 8 months due to a number of setbacks but we finally had the installation team this week to install. We are awaiting the final connection with wifi setup after our electricity provider comes to certify our connection. We are so looking forward to the final paperwork being completed and thank all the Sunboost team for their assistance throughout this process. Their price was reasonable and despite delays, we will be happy with our new Solar system."

Sunboost
Sunboost T.Sunboost

Excellent

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The team was really helpful, the installers was a day early from the agreed date and Ethan was helpful in setting up the online connection. Overall the system is working and I’m happy

Sunboost
Sunboost T.Sunboost
Athar Abbas
Athar AbbasSydney, NSW

Excellent Service and Professionalism

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Sunboost was recommended to me by a friend. From Sales Team (James, Johan) till installation Team, all are very friendly and professional. Installation process was very smooth. After installation, they explained the next steps. I've recommended Sunboost to 4 of my friends as well. Still to move into new house to experience the solar service. So far all good.

Sunboost
Sunboost T.Sunboost
Gaye
Gaye
  • 2 reviews

Smooth dealings from start to finish

published

From the first phone inquiry we made Sunboost have been efficient, knowlegable and a pleasure to deal with. The staff have all been very friendly and helpful with any queries or questions we have had. The installation team were also fantastic....very efficient, friendly and competent.

Sunboost
Sunboost T.Sunboost
Page 3 of 185

Questions & Answers

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.
Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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