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Sunboost

Sunboost (page 3 of 135)

4.6 from 3,967 reviews · View Statistics

Reviews

  • Value for Money
    4.6 (2,422)
  • Product Quality
    4.6 (2,262)
  • Return Claim MadeYes (35) · No (2,612)
  • Customer Service
    4.6 (2,548)
  • Warranty Claim MadeYes · No (2,690)
  • Purchase Price$4,260.76
  • Timeliness
    4.6 (791)
  • Job Satisfaction
    4.7 (764)
  • Rates and Fees
    4.6 (717)
  • Installation
    4.7 (2,319)
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L. Murray

L. MurraySouth East Queensland, QLD

will make big differences to electricity bills

published

found the workers to be very professional and informative no problems with installation very good job answered all questions the installion took the day to do and we were very pleased with the outcome

1 comment
Sunboost
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Ever Power Solar

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278 reviews
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Frank

FrankSouth East Queensland, QLD

Great service

published

Arrived on time professional work completed on time with no mess. They pre install communications were professional. On the day the installers were friendly, efficient and very professional at all times

1 comment
Sunboost
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Great value & looks good

published

The installation process was very simple, our meter needed changing and sunboost organised everything with our electricity company, we were kept informed via email with all the progress. We had trouble connecting it to our wifi but Barry from IT stayed on the phone the whole time was very patient and helped us every step of the way - he was great.

1 comment
Sunboost
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Great system for a great price

published

The installers turned up on time, worked hard, cleaned up after themselves and were happy to answer all of my questions. Everything went perfectly and we have had no problems at all.

1 comment
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Gary Coulter

Gary CoulterPerth, WA

  • 3 reviews

Installation of Solar-panels

published

The installers were prompt and thorough. They cleaned up after the installation of the Sun Boost system which was a seamless transaction. Highly recommend Them. The next thing I'll be looking at is a battery system.

1 comment
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Owner

OwnerPerth, WA

A Great Help - All fixed

published

Alexander was of great assistance today, whilst not fixing the problem gave me enough information to identify and solve the issue with my modem such that the WIFI dongle would once again connect to my network. He called back once I advised him via e-mail just to check all was OK.

1 comment
Sunboost
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Ever Power Solar

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278 reviews
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12kw system install

published

Sunboost were straight forward in answering all my questions.. extremely well prices compared to other solar companies..local mackay installer was AMAZING realy professional. They where on time and worked throughout the day to complete the job. VERY HAPPY

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1 comment
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Dave

DavePerth, WA

Upgraded Solar System

published

Very easy process from start to finish. I would highly recommend Sunboost to others.
Very knowledgeable and informative thru whole process.
Client portal is and excellent way of tracking thru the process

1 comment
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Not used

Not usedCentral Queensland, QLD

As expected

published

Installation process was good and guys were good. Pannels not placed all facing north as expected but OK. System has not been activated yet so waiting to see how it performs with half pannels facing South.

1 comment
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Kym

KymSouth East Queensland, QLD

Great job - Excellent Customer Service

published

The whole process was a breeze. From first phone call to enquire about product to installation was 7 days. Prompt , courteous and excellent service. Installers were very polite and turned up exactly when they said they would. Cannot fault Sunboost product and Customer Service. I would recommend them to anyone.

1 comment
Sunboost
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Raghavendra K.

Raghavendra K.Sydney, NSW

Had an issue with the Inverter and Rachel resolved it successfully first time.

published

My inverter gave an alert sign on the phone app. Called Sunboost support and Rachael called me back and went through all the steps and managed to resolve the issue.
She was very patient and and knowledgeable. This review is just related to addressing the inverter alert issue and not the full installation.

One question still remains why two 5KW inverters instead of one 10kw inverter.

1 comment
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Terry

TerryKambah 2902, ACT

Had no problems

published

The crew doing the job were very friendly and answered any questions we asked.
To my knowledge there was no trouble with the installation process.
I have had no issues with the company to date.

1 comment
Sunboost
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Ever Power Solar

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278 reviews
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Ryan

RyanPerth, WA

Service response

published

I had a voltage fault on my inverter which meant when the panels were at their most beneficial the inverter would stop working. Jasper had it fixed less than 24hrs later. Amazing service

1 comment
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service

published

service for fault was good and a quick response the operator was helpful and it was fixed within an acceptable time, the operator was friendly and very helpful, happy with the service

1 comment
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Ben MacFarlane

Ben MacFarlanePerth, WA

  • 2 reviews

Great to deal with

published

Always informed of what was going on and on time with the installation. Talked through the best orientation of the panels and explained the operation of the inverter after it was installed

1 comment
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Edward

EdwardSydney, NSW

Great service support!

published

Excellent Service!
Very responsible and sympathetic response from Alexandre and Manoush in support services meant rectifying a problem solved quickly.

Thank you very much for providing a tremendous service relocating DCIsolators!

Eddie

1 comment
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Smoothly organised

published

The whole process was easy from our perspective, despite the roof being steep. Sunboost happily worked around the constraints we placed on them concerning when the job could be done.

1 comment
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Great communications and a quality install job

published

The team made this process as easy as possible with great communication and easy processes. The installation crew turned up on time and did a great job, installing the cabling through the cavity rather than the quicker surface-mount option, so the system looks very neat. Professional result all round.

1 comment
Sunboost
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Ever Power Solar

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Finally its done after more than 8 weeks of waiting

published

There was a broken panel that needed to be returned and replaced by the installation team. Hence It took the whole day and unable to commission due to fault and the sky was getting dark. The installer had to come back next morning and it was an easy fix within an hour. It works like a breeze after that. I am happy with the workmanship.

1 comment
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Anne

AnneIllawarra, NSW

  • 2 reviews

Great best thing we did

published

It seems very easy job when someone else does the installation.
The company have been great with any questions and organisations with my power company and with following up after the install

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Page 3 of 135
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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