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Sunboost

Sunboost (page 3 of 5)

4.6 from 3,900 reviews · View Statistics

Reviews

  • Value for Money
    4.2 (78)
  • Product Quality
    4.0 (78)
  • Return Claim MadeYes (28) · No (59)
  • Customer Service
    4.3 (88)
  • Warranty Claim MadeYes (93) · No
  • Purchase Price$3,686.91
  • Timeliness
    4.1 (34)
  • Job Satisfaction
    4.2 (34)
  • Rates and Fees
    4.1 (29)
  • Installation
    4.3 (75)
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Peter

PeterIllawarra, NSW

Exceptional customer service

published

Following a fault with our Inverter it was necessary to contact Sunboost as our system was still under warranty. We had Carter as our contact person. He could not have been more helpful and very polite. Always at the end of the phone (never talking to a machine which was a big plus) advising on updates & progress of service calls for our inverter issue to the final replacement. We are very happy with the outcome.

1 comment
Sunboost
Sunboost T.Sunboost
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Ever Power Solar

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272 reviews
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My solar going into alarm

published

Project number 173196 which has been handled by Carter. My solar system was regularly going into alarm and shutting down and then after a variable interval the system would come back on line. Contact was made with Carter and he investigated the cause and contacted me yesterday with a fix. The system now needs to be monitored to see it the fix is successful.

1 comment
Sunboost
Sunboost T.Sunboost
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Kim B

Kim BPerth, WA

  • 2 reviews

Great Service

published

Unit was not operating at all after a Synergy inspection. We rang Sunboost and they had a service rep out within 2 working days. He fixed the problem in short order and the panels work like a dream again now. Very happy indeed.

1 comment
Sunboost
Sunboost T.Sunboost
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Alert assistance

published

Inverter grid over voltage alert warning
Request for assistance was answered very quickly.
Directions to reprogram inverter was supplied over the phone to resolve the alert condition.
Staff were very helpful and knowledgeable.

1 comment
Sunboost
Sunboost T.Sunboost
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Pramod B M.

Pramod B M.Central West, NSW

  • 2 reviews

Great product n exceptional service.

published

We had a recent solar installation at our place by Sunboost Solar Company.Very great n exceptional service throughout the whole installation process..Highly recommend to everybody.Great choice.Definately pleased and satisfied 100%..

1 comment
Sunboost
Sunboost T.Sunboost
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Tony C.

Tony C.Perth, WA

Early days but appears very efficient

published

Installation process went smoothly and installers were polite and very happy to answer any concerns and questions. Carried out their work efficiently and whole process throughout really went very well. data logger was faulty and replaced within a few days and Sophie guided me effortlessly through reconnecting the WiFi logger (fairly complex) process. Happy with the results.

1 comment
Sunboost
Sunboost T.Sunboost
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Ever Power Solar

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It’s excellent job

published

Help us in every step keep calling to check everything is on track , are we happy with the job Done and mostly they are polite and passionate.well done sun boost .

1 comment
Sunboost
Jessica S.Sunboost
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Kevin Linsley

Kevin LinsleyHunter Region, NSW

Good Service

published

Replacement Inverter was installed by J Catt Electrical and he was polite.
Service from both the Electrician and Kevin from Sunboost was excellent.
TNT couriers very also excellent to deal with.

1 comment
Sunboost
Sunboost T.Sunboost
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Overall - poor customer service!!

published

Very slow responce to requests. Organised a warranty job but there were three no shows without even a phone call. I had to do all the chasing.

Overall - poor customer service!!

1 comment
Sunboost
Jessica S.Sunboost
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Cookie

CookieSydney, NSW

  • 2 reviews
  • 3 likes

Terrible customers service and installation.

published

Building reports states that due incorrect solar installation that my roof is leaking in our bedroom (brand new home). Photo evidence after 10-11 months and refuse to fix it. Customer service after installation was terrible and they will not respond in writing to my claims.

2 comments
Sunboost
Jessica S.Sunboost
Cookie
Cookie

Hi quote number was 98579 for install on 1.4.19 please contact me if you require further information

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jules f.

jules f.Richmond-Tweed, NSW

had solar panels already and took up the offer of sunboost to help save money and use the sun for energy

published

The installers Joel and 2 workers where wonderful. polite, clean ( took away there mess) worked as a tema and came at the correct time after giving me a welcome call the day before. Would totally recommend them for installation at any time.

1 comment
Sunboost
Jessica S.Sunboost
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This is excellent

published

Installation process was pretty easy. Xavier was very helpful before and during installation .
Zara was excellent with the app installation , she guided me through the fine details . She was very helpful.

1 comment
Sunboost
Jessica S.Sunboost
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Ever Power Solar

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Matthew D.

Matthew D.Greater Melbourne (Outer), VIC

  • Verified customer

Don't count on Sunboost for warranty

published

I informed Sunboost of a faulty system over a month ago. One of the isolators has stopped working. Since contacting the company they have given me the run around. They simply have not been able to organise an electrician to inspect and replace the faulty part. Such delays and fobbing off customers is unacceptable. I can not recommend Sunboost.

2 comments
Sunboost
Jessica S.Sunboost
Matthew D.
Matthew D.
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Steve

SteveCentral West, NSW

3 months for nothing but a busted roof

published
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2 comments
Sunboost
Jessica S.Sunboost

Hi Steve,
We apologize for the inconvenience caused to you while dealing with Sunboost. We kindly request you to help us with your project number and we assure we will get back to you with a solution to the situation.
Regards,
Sunboost Online.

Steve
Steve
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Peter

Peter

  • 2 reviews

re refund

published

peter schulz 234373
I have contacted [name removed] and [name removed] re my cancellation due to urgent medical that I had to cancel my order and ask for the deposit of $200 to be returned result no email phone call or deposit back why
I will not give you a rating until you contact me as I must give you a rating to sent this I will go half way

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Rob

RobSydney, NSW

  • 2 reviews
  • Verified customer

Dealt with my warranty claim quickly and efficiently.

published

My system partially failed after 18 months, Sunboost dealt with the claim efficiently and quickly. As an aside their engineer was charming and turned up on time and at a time to suit me. Very impressed,

1 comment
Sunboost
Jessica S.Sunboost
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First Class!!

published

The entire pre and post sales process was effortless. The install went smoothly and quick and the communication process throughout was excellent. Great work and effort by all the team. Definitely would recommend Sunboost as your solar install specialist.

1 comment
Sunboost
Jessica S.Sunboost
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Jay Shah

Jay ShahSydney, NSW

Great Customer Service

published

We had an issue with the switch which was moving to off position frequently. Whenever I phoned the Sunboost service number, Monika from Service group responded almost immediately. After doing couple of diagnosis checks, Monika organised for an electrician to come to our place to find and resolve the issue. The issue seems to have been resolved at this stage. I sincerely thank Monika and Sunboost for excellent customer service in addressing and resolving the issue with our solar system Sunboost installed in December 2018.

1 comment
Sunboost
Jessica S.Sunboost
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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

272 reviews
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Good job

published

Morgan did a good job on our ineverter. Everything done good. Recommended this sunboost solar. We save a lot of money from the solar. Thank you morgan and thank you sunboost. Good job everyone.

1 comment
Sunboost
Jessica S.Sunboost
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Dhrupal

DhrupalSydney, NSW

Good experience

published

Good service by installation good product and really good service with friendly staff thanks for helping
Nice to have a good solar panel when ever i call them always help me

1 comment
Sunboost
Victor S.Sunboost
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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