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Sunboost

Sunboost (page 3 of 4)

4.6 from 3,967 reviews · View Statistics

Reviews

  • Value for Money
    4.3 (61)
  • Product Quality
    4.1 (61)
  • Return Claim MadeYes (67) · No
  • Customer Service
    4.3 (67)
  • Warranty Claim MadeYes (29) · No (35)
  • Purchase Price$4,100.85
  • Timeliness
    4.6 (29)
  • Job Satisfaction
    4.4 (27)
  • Rates and Fees
    4.3 (26)
  • Installation
    4.3 (54)
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Tony Wong

Tony WongSydney, NSW

very helpful

published

installation very smooth good job. company is good. Michelle, Marie and Flex very helpfully in near future anyone I know want solar power I will introduce to this company, thank you.

2 comments
Sunboost
Jessica S.Sunboost
Tony Wong
Tony Wong

thank you.

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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

278 reviews
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Steve

SteveCentral West, NSW

3 months for nothing but a busted roof

published
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2 comments
Sunboost
Jessica S.Sunboost

Hi Steve,
We apologize for the inconvenience caused to you while dealing with Sunboost. We kindly request you to help us with your project number and we assure we will get back to you with a solution to the situation.
Regards,
Sunboost Online.

Steve
Steve
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Rob

RobSydney, NSW

  • 2 reviews
  • Verified customer

Dealt with my warranty claim quickly and efficiently.

published

My system partially failed after 18 months, Sunboost dealt with the claim efficiently and quickly. As an aside their engineer was charming and turned up on time and at a time to suit me. Very impressed,

1 comment
Sunboost
Jessica S.Sunboost
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First Class!!

published

The entire pre and post sales process was effortless. The install went smoothly and quick and the communication process throughout was excellent. Great work and effort by all the team. Definitely would recommend Sunboost as your solar install specialist.

1 comment
Sunboost
Jessica S.Sunboost
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  • Verified customer

3 months later

published

Got a quote and it sounded great so paid my deposit over the phone there and then because sales man was very pushy about it. Have had to chase them up every step of the way every time they would say something like it has only just come to my desk. Its been 3 months and it’s still not producing electricity.
Installer said that they could not fit all the panels on our roof and they will refund me for the 1 panel, they have only offered me $40 refund that’s a joke $4000 system and one panel is worth $40. If I knew that I would have made them put it on the other side of my roof.

2 comments
Sunboost
Jessica S.Sunboost
jarryd m.
jarryd m.

Quote no :141901

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Dhrupal

DhrupalSydney, NSW

Good experience

published

Good service by installation good product and really good service with friendly staff thanks for helping
Nice to have a good solar panel when ever i call them always help me

1 comment
Sunboost
Victor S.Sunboost
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

278 reviews
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Hounded

published

I was going too be getting solar panels from u but I have decided not too I kept getting calls from him pressuring me bout referrals and then he tells me one thing then he tells me another I am over it

1 comment
Sunboost
Victor S.Sunboost
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christine

christineSouth East Queensland, QLD

Great

published

The staff have been very good and the company has addressed any issue that has arisen. They have acted promptly when i have contacted the company. I look ford to recommending this company

1 comment
Sunboost
Victor S.Sunboost
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Raagi

RaagiSydney, NSW

  • 2 reviews

Very good customer service & prompt action

published

Installation process is quite easy.....
Staff is very friendly & helpful..
They explained everything......
I had some issues after installation
After my email they take action very prompt..
It’s very impressive..
I would recommend to my family & friends..

1 comment
Sunboost
Victor S.Sunboost
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Excellent Warranty Service

published

Monika was sensational. My solar inverter had errors for months and Monika talked me through how to change the inverter setting to fix it via the telephone. Simple and easy. Peter.

1 comment
Sunboost
Victor S.Sunboost
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Kashif B.

Kashif B.Molonglo Valley 2611, ACT

Super smooth process

published

Monika (service consultant) was excellent,she kept in constant contact with me over a very minor issue with data logger. she corresponded with me via e-mail and phone and text. Monika was very helpful and organised everything.
Robert from Sales was also great. He has been always around for any queries that a first timer could have. Very easily accessible, even after the sale was signed. He gave me a quote, that i never cross checked and so far i am happy that i have got a best deal. :)

A great experience, getting solar system installed from sunboost. I do not hesitate in promoting sunboost, as good company to buy solar panels.

1 comment
Sunboost
Victor S.Sunboost
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Asit

AsitSydney, NSW

  • 5 reviews
  • 4 likes
  • Verified customer

False information by the sales team and they always say they think for the customer, which is a false promise

published
1 comment
Asit
Asit

The 5.1kW system generates 3 + kW on a perfect sunny day and a total of 15Kw or less per day. Hope I will get a solution from the team.

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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

278 reviews
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116256

published

Very happy with the installation of my solar very professional and would recommend them to my friends.they did the install in a great time where very friendly.thanks again sunboost.look forward to receiving my $100 bonus

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Christina

ChristinaBrisbane

Adam did very well, quick and efficient

published

I think Adam did a good job at explaining everything to me and was very efficient
In getting me through the process. Patient, efficient and knowledgeable is the words I would describe him as being. Thank you Adam

1 comment
Sunboost
Victor S.Sunboost
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dustin

dustinIllawarra, NSW

excelleny service bye moni she monika went above her call of duty to get the results

published

the product failed but moni had replacement part installed inverter was faulty now is all working well over all service has been fine at times I have been stressed out but moni has assured me it will be repaired monio has done very well

2 comments
dustin
dustin

very well done monika should be more people like moni in this costumer service moni went above and beyond thank you moni

Sunboost
Victor S.Sunboost
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good service

published

the service was very fast and great. contractor was very informative. Zara at customer service was very helpful.I highly recomend sunboost and will be up grading my system soon. Cheers Sunboost.

1 comment
Sunboost
Victor S.Sunboost
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Keith  C.

Keith C.Wide Bay-Burnett, QLD

Simple process made easy by the staff

published

The installation was very good follow up service when the inverter was faulty was a bit second rate but got there in the end the tech support was fantastic very thorough thank you to Kevin in relation to project 80216

1 comment
Sunboost
Victor S.Sunboost
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GGP

GGPMetropolitan Adelaide, SA

  • 2 reviews

Great system 6.6Kw very productive

published

Easy install by the installers great system producing alot of power. Install not up to Aust standard but was rectified by the electrical installer the next day after i complained.

1 comment
Sunboost
Sunboost T.Sunboost
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

278 reviews
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Colleen

ColleenSydney, NSW

  • 2 reviews

Service

published

Keep going off grid but service handles it straight away working good the installers were nice and done quickly before the time I was told and I have already save money

1 comment
Sunboost
Sunboost T.Sunboost
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Perfect experience great work eward & Adam

published

Panels installed correctly but didn’t received wifi stick which Edward and Adam sort things out and arrange for that. Costumer service was really good . Appreciate you help ,thank you mate

1 comment
Sunboost
Sunboost T.Sunboost
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Page 3 of 4
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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