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Sunboost

Sunboost (page 3 of 11)

4.6 from 3,967 reviews · View Statistics

Reviews

  • Value for Money
    1.6 (111)
  • Product Quality
    1.8 (93)
  • Return Claim MadeYes (8) · No (120)
  • Customer Service
    1.2 (128)
  • Warranty Claim MadeYes (6) · No (121)
  • Purchase Price$7,584.73
  • Timeliness
    1.7 (22)
  • Job Satisfaction
    1.4 (17)
  • Rates and Fees
    1.9 (19)
  • Installation
    1.7 (79)
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erika

erikaSouth East Queensland, QLD

Terrible

published
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Ever Power Solar

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278 reviews
Ad

Aggressive sales tactics

published

I just wanted information about their solar products in order to make an informed purchase. This was hard to get without depositing $100. Waste of 25 minutes on the phone.

1 comment
Sunboost
Sunboost T.Sunboost
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not happy!

published

pushy people and wanted me to buy the biggest system without even knowing my house cost and people in it, not even offered someone to come out to the house before hand... pushed hard for a $100 deposit before they would send a quote though.... still waiting for my refund and its been almost a month.....would not recommended

2 comments
Sunboost
Sunboost T.Sunboost
mick
mick

how about you refund me my $100 before i go to the ombudsman!

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Ambiexx

AmbiexxCanberra Central 2602, ACT

  • 2 reviews
  • 1 like

No communication

published

Tried to cancel my solar panels and get my deposit back. I spoke to 2 different people with Indian sounding accents who were very hard to understand and would not give me any answers kept pressing that I should just put the order on hold but would not transfer me through to management.

3 comments
Sunboost
Sunboost T.Sunboost
Ambiexx
Ambiexx

192821

Sunboost
Sunboost T.Sunboost
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Tony T.

Tony T.Sydney, NSW

  • 3 reviews
  • 3 likes

Wouldn't recommend

published

Was quoted for seraphim panels from sunboost. Installers came with astronergy panels. Called up Eric, and he says these panels are better. Asked for seraphim specifically. Now its too late to even get it changed. Asked me to reply to his email than im okay with the panels. Tried to convince me about the panels. What a waste of time. Very disappointed. Would've 10/10 if everything was done as accordingly.

4 comments
Sunboost
Sunboost T.Sunboost
Tony T.
Tony T.

188799, made me sign a revised quotation after not telling me the panels are changed

Sunboost
Sunboost T.Sunboost

Hi Tony,
Thanks for the reply. We will be looking into it at the earliest.
Regards,
Sunboost Online.

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Would not recommend!

published

Put a deposit with Sunboost end of December.
It was such an effort with communication from beginning till the end. It was to the point where i was getting so frustrated. I was going from one person to another person to another.
Had to constantly call to find out when installation would happen, had to email paper work to multiple people. I also got a Google mini free as a special to sign up with sunboost, after completion of the solar panels it took a further 2 months to follow up on receiving it.
Installation was great and professional.
Would definitely not recommend this company ever again.

2 comments
Sunboost
Sunboost T.Sunboost
QIN
QIN

my quotation number is 14890

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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

278 reviews
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Installers not up to par

published

It cost me $300 to have existing 2year old solar system removed. Advised installers it was to be relocated to another property. Instead of unclipping the panels, they cut every cable rendering the system useless. I now have to pay to dispose of the panels. Upon instalation, they cut one of the brackets too short, so one panel is not fully supported.

2 comments
Sunboost
Sunboost T.Sunboost
Ken
Ken

193934

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Nameer

NameerSydney, NSW

Installer not organise

published

Sunboost stand off them installer more the customer installer didn't show up on the booking day l've to take another unpaid day off from work waiting for them and they don't cover my lost by discount the invoice.

1 comment
Sunboost
Sunboost T.Sunboost

Hi Nameer,
We apologize for the inconvenience caused while dealing with us. We request you kindly share your quotation number with us and we assure you that we will get back to you with a solution to your query.
Regards,
Sunboost Online.

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Andrew T.

Andrew T.Sydney, NSW

Decietful company

published
1 comment
Sunboost
Sunboost T.Sunboost
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Rukus Z.

Rukus Z.Perth, WA

They lost a customer because they lied.

published

I'd like to say scammers.... But I don't think they're actually scammers. Just dishonest people trying to get your money. Asked them if they were India and they said NO.

1 comment
Sunboost
Sunboost T.Sunboost
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Pwil

PwilToukley

  • 2 reviews

Long drawn out affair. Had to contact relentlessly

published
1 comment
Sunboost
Sunboost T.Sunboost
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Peta

PetaSouth East Queensland, QLD

Forget it

published

Paid my deposit in Jan - still waiting for them to contact me for installation. Contacted me initially when asked for all the required details ie copy of a recent invoice and a photo of my meter box. Supplied all that and now haven’t heard from them again - they don’t even answer their emails. Am thinking of contacting consumer affairs, ACC, Alan Border, and lodging a charge of fraud with the police.

1 comment
Sunboost
Jessica S.Sunboost
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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

278 reviews
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Racist Ronnie

published

After almost 2 years of asking this business to stop contacting me, I finally received the mother of all calls.

I told Ronnie to bugger off, I’ve had multiple Ronnies phone me, all Indian sounding.
I said I’m not buying from them and stop calling me or I will file a harassment complaint.

He called me a stupid white dog and he’s going to F my mum and my daughter, and hung up.

2nd time I’ve had to put a negative review and they still don’t listen.

1 comment
Sunboost
Jessica S.Sunboost
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Cookie

CookieSydney, NSW

  • 2 reviews
  • 3 likes

Terrible customers service and installation.

published

Building reports states that due incorrect solar installation that my roof is leaking in our bedroom (brand new home). Photo evidence after 10-11 months and refuse to fix it. Customer service after installation was terrible and they will not respond in writing to my claims.

2 comments
Sunboost
Jessica S.Sunboost
Cookie
Cookie

Hi quote number was 98579 for install on 1.4.19 please contact me if you require further information

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Steer clear!

published

Paid my deposit and entered into a contract last December. Tried to cancel in March after little contact and no installation. After several requests for a refund of deposit, they persuaded me to go ahead, with a discount and promised installation within a fortnight. Due to complicated installation, they quoted an extra - fixed - $600, which I accepted. Three weeks later, with still no installation, they called seeking a further $1400. Of course, I refused and they have now cancelled the contract.

3 comments
Sunboost
Jessica S.Sunboost
Tammy
Tammy

Original quote no was 153320

Tammy
Tammy

Note to readers. Jessica did not contact me again and I have now had my deposit refunded.

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Customer service

published

My rating is on the customer service. I received a call from Justin who called from Sydney and judged me for getting enquiries for no reason. From the day i asked for quotation to the day i have my solar panels installed are already 10days. He was late in reaching me not to mention calling me off peak period disturbing me, he actually used a very rude tone to a customer. You would not want to trust anything he said and he indirectly imply to sunboost.

1 comment
Sunboost
Jessica S.Sunboost
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Jake

JakeGreater Melbourne (Outer), VIC

  • 4 reviews
  • 3 likes
  • Verified customer

Sunboost have the worst level of customer service you can experience

published

- There is an obvious communication barrier
- call quality is extremely poor,
- they have a lack of understanding of their products and processes
- Low level of intelligence to assist customers
- don’t answer calls (once you pay your deposit to have to block your number so they answer).
- the last person hung up on me when I asked to speak to a manager for the above reasons.
Just once I would like to speak to a person with the intelligence to assist.

2 comments
Sunboost
Jessica S.Sunboost
Jake
Jake
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David

DavidNorthern Region, NSW

Shonky

published

Payed $200 up front, supposed to be installed 4th April, haven't heard from them and have gone with Arise Solar who has been no fuss! we didn't get our money back either after sending email to request a refund! beware of these dodgy people!

2 comments
Sunboost
Jessica S.Sunboost
David
David

180272

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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

278 reviews
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Darren Gabbe

Darren GabbeGreater Melbourne (Metropolitan), VIC

  • 22 reviews
  • 24 likes

Going under the name Green Value Solar

published

Absolutely terrible service. Power keeps tripping to the house after rain. The inverter is a Goodwe who won't accept their equipment is faulty. Now they are telling us that we have to change our meterboard. 2 independent electricians say that it's not the board. Everything was ok unroll we had heavy rain for the first time in months. Now the solar power system keeps shutting down the power to the house. It is a costly piece of roof decoration with a huge ugly box on the front of our house that is switched off doing nothing. These installers are useless when it comes to actual fault diagnoses and they all keep passing the buck. Looks like it's time to call Energy Safe and the ACCC. Enough is enough

1 comment
Sunboost
Jessica S.Sunboost
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Grant

GrantMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like
  • Verified customer

Inverters shutting down

published
1 comment
Grant
Grant
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Page 3 of 11
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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