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Sunboost

Sunboost (page 3 of 31)

4.6 from 4,614 reviews · View Statistics
Listing monitored by Sunboost

Reviews

  • Value for Money
    4.3 (499)
  • Product Quality
    4.2 (460)
  • Return Claim MadeYes (15) · No (513)
  • Customer Service
    4.3 (532)
  • Warranty Claim MadeYes (18) · No (505)
  • Purchase Price$4,135.78
  • Timeliness
    4.0 (203)
  • Job Satisfaction
    4.2 (208)
  • Rates and Fees
    4.2 (186)
  • Installation
    4.4 (492)
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Sunray
SunrayPerth, WA
  • 2 reviews
  • 1 like
  • Verified

Great solar system upgrade

published

Sunboost communicated well on the process from quote to installation. Job was done same day. The staff were well informed & responsive. Highly recommended. Obviously our system has only been operating for a few days so will need time to comment on the equipment reliability & performance.

Sunboost
Sunboost T.Sunboost
anneandsparky
anneandsparkyHunter Region, NSW
  • 5 reviews
  • 6 likes

Lack of performance

published
Sunboost
Sunboost T.Sunboost
HoaDuong
HoaDuong Perth, WA

Reduce energy cost

published

Sunboost helps us to install solar panels in our house, during the last two years, it already helped us to reduce the cost energy bill. Any problems or questions, Cameron (the team member) always try to help to solve out. We are very happy with the service and will recommend to my friends about them.

Sunboost
Sunboost T.Sunboost
HoaDuong
HoaDuong

We are very happy to your service: fast response and properly solved any issues.
We would like to thank you for your service and will recommend to our friends.
Kind regards,
HoaDuong

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Inverter not working

published

Emma was very helpful & patient with the process of resetting my inverter , she sent info via emails to assist me, she also offered help in setting up my wifi connection to the system,

Sunboost
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Julia I.
Julia I.Illawarra, NSW
  • 2 reviews

Installation quick neat and tidy. Contact due to bad weather period- very efficient, overall excellent service.

published

quick neat and efficient- no mess left. We had a question re roof lay out of panels-as we have a multi-level roof. This was not answered until the day of installation.

Sunboost
Sunboost T.Sunboost
edd
eddPerth, WA

easy set up

published

wifi set up completed
customer help care line amy assisted with setting this up, the manuals provided arnt really helpful
installed on a double storey home
took some time but got there at the end
unable to install more panels on the roof
offered some cash back
the installing guys were able to install the panels under the circumstance of challenging weather, very professional contractors

edd
edd

amy assisted with the wifi connection
the installing guys were able to install the panels under the circumstance of challenging weather, very professional contractors

Sunboost
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Braz01
Braz01Sydney, NSW
  • 2 reviews

Wish i had solar earlier

published

Sunboost looked after all the paperwork, all i had to do was provide some photo's of the meter box and electricity provider. The installers did a nice work and cleaned up.

Sunboost
Sunboost T.Sunboost
Sue Taylor
Sue TaylorSouth East Queensland, QLD

Sunboost Installation Review

published

The installation began before any discussion about where the panels would be placed. I expected that they would be placed on the roof of the house, but installation began on the roof of the garage. When I realised this, I inquired about the position of the panels and the reason for that decision. The installation itself was without issue and my only negative comment is that the tradesmen smoked inside the garage. We are a smoke free home. Also, with previous installations by Sunboost I was sent photos taken from the roof to show the position and the appearance of the finished job. That did not happen this time

Sunboost
Sunboost T.Sunboost

Excellent service

published

Always had time to listen to me Jenny was great and followed up all my contacts. The process from start to finish went relatively smoothly except the meter change which I was not advised off

Sunboost
Sunboost T.Sunboost
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Prompt service did what they promised

published

No issues were encountered. They arrived on time. The job was pretty simple.. It was just to check the existing installation of the solar panels mounted on my home my

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Johannes smits
Johannes smits Eyre Peninsula, SA

All good very happy

published

Was happy with installation team very helpful and great tradesmen and very good wok man ship,plus salesman was very informative and helpful from start to finish. and team from solar boost.

Sunboost
Sunboost T.Sunboost

Solar wifi connection

published

Very good, a little hard to understand because i had my phone on loud speaker and was windy but amy was patient and helpful. Was able to help me connect as i had trouble with it

Sunboost
Sunboost T.Sunboost

Very happy with the transaction and installation

published

Very happy with the transaction and installation and follow up calls. Yet to see it perform. I'll have to get back to you on performance. So far all is good

Sunboost
Sunboost T.Sunboost

Happy with all aspects of organisation only I had one issue that it took along time End Feb till 1st June

published

Instillation only took 2 hrs tradies were courteous and seemed efficient Only issue was length of time from start to finish re contract to installation .overall I would recommend them

Sunboost
Sunboost T.Sunboost
Frank
FrankCentral Queensland, QLD

Very good customer service

published
Sunboost
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The Sunboost system is working efficiently to date

published

The work team who installed the system where great quick easy and neat.
Had some issues with Sunboost management requiring more money for installation after agreed prise, due to unforseen issues this is why google maps does not work all the time. Issues where sorted out no problem to date

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The system is great. .

published

The installation process was quick and easy. . We had no issues so far. . They company was good to deal with and was very understanding when we had to delay due to unfinished work on my roof. .

Sunboost
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Clare
ClareSouth East Queensland, QLD

fantastic solar

published

easy process for team as they removed old system prior to new solar system,
and no issues to date and hopefully wont.
was also impressed with the solis phone app for
easy access to view sun input.

Sunboost
Sunboost T.Sunboost
Anna Todd
Anna ToddSouth East Queensland, QLD

It works!

published

Installation was just fine and everything works as it should. The Solis monitoring manuals provided were difficult to read and understand but after contacting Sunboost's service team everything was resolved ok.

Sunboost
Sunboost T.Sunboost

Great did as they said got the process moving and installed sooner than I ecpected

published

It was good , they said pictures as it's my investment property looks like a very professional job and they also sent me warranty details , easy installation process from beginning to end

Sunboost
Sunboost T.Sunboost
Mitch
Mitch Western Australia

Efficiency is great

published

Solar panels have been great and efficient, customer service not to bad either , my wifi doesn’t seem to want to work at the moment , but with the help of hector we are making progress , great product though =] and Thankyou hector for the assistance

Sunboost
Sunboost T.Sunboost
Peter
PeterSydney, NSW

Sunboost...no crap!!!

published

My experience with the Sunboost mob was terrific! I rang the phone number advertised on TV and David organised the install and Danny did all the paperwork and got the system hooked up to the network. My hookup was easy and now I benefit from the energy generated on my roof. I rang Sunboost because my friend had her system from Sunboost and it works great for her as well.
My only downside was that the electrician who wired the panels to the meter board was messy and left wire offcuts on the paving under the meter box.

Sunboost
Sunboost T.Sunboost
MJH
MJHSydney, NSW
  • 3 reviews

Helpful service

published

Alexander from Sunboost was able to determine that one of solar inverters was faulty and organised a replacement. Thank you. A previous customer representative was not helpful in diagnosing this issue and therefore the whole process did take longer than I would have liked

Sunboost
Sunboost T.Sunboost

It was good

published

Didn’t have any issues very helpful I had no problem at all it was very easy to deal with her she explained everything very well I’m really happy with this company I can recommend this company to anyone with please

Sunboost
Sunboost T.Sunboost
Rhino
RhinoSouth East Queensland, QLD

Good service , neat install

published

Easy to deal with, great price, good communication, install neat and tidy.

I would recommend sun boost to anyone thinking of solar install.

9.9 kw system with Solis inverters and 30 panels

Sunboost
Sunboost T.Sunboost
Page 3 of 31

Questions & Answers

Peter Clifton
Peter Cliftonasked

Hi, How can I set up my mobile to monitor my sunboost system. Peter Clifton

5 answers
Peter Clifton
Peter Clifton

Hi, How can I set up my mobile to monitor my sunboost system?

Bob
Bob

Sorry Peter I have not done mine yet. Bob

John Malone
John Malone

Peter I have a Solis inverter with a WiFi Dongle. Sunboost provided a SOLIS WI-FI DONGLE CONNECTION Using a Mobile Phone document that gave the steps involved. Monitoring involves setting up an account with Solis Home.

JohnnyThunders
JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.
Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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