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Sunboost (page 4 of 187)
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DingoWide Bay-Burnett, QLD
- 3 reviews
- 5 likes
- Verified customer
Very Poor Customer Service
On Dec 15th I ordered a Sunboost solar system and was told it would be installed by the end of Jan. I have contacted Sunboost by phone and sent several messages. Over the phone I was told by them ([Name Removed]) that they would call back. On Jan 28th they said they would call back within 48 hours and yesterday was told by [Name Removed] he would definitely ring me back that day. I have still not heard from them.
I have been at all times polite, simply trying to get some idea when the solar is going to be installed. They are constantly ringing...
2 comments
Update.....Sunboost finally rang me and have said my installation will be on March 3rd.
JeremyNorthern Region, NSW
Can’t say as it’s not turned on yet
Can’t say anything about the product as it hasn’t been turned on by my energy provider, but the service from start to finish has been above and beyond all expectations, the installation team were very professional and did a outstanding job.
1 comment
Sunboost T.Sunboost
Hi Jeremy,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We h...
GandNWide Bay-Burnett, QLD
Top Service
New build solar installation as soon as we had roof on and power meter. Sales and installation team Excellent. Wished our 6.6Kw system was bigger but in 3 months have paid no power bills.
1 comment
Sunboost T.Sunboost
Dear Customer,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board....
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Vijayasarathi RamanathanSydney, NSW
- 4 reviews
Timely, efficient, value for money
From the start to finish, the whole experience of solar installation has been great without any disappointment or drama. The sales, installation and follow up teams - all did their part in an extremely well.
1 comment
Sunboost T.Sunboost
Hi Vijayasarathi,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on boar...
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Great service
Had trouble finding my house as was new build in a new street had to send lots of photos
Installing team was great n was able to answer all questions
Great job
1 comment
Sunboost T.Sunboost
Dear Customer,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board....
Ghulam R.Sydney, NSW
Excellent Customer Service
Excellent Customer Service by Joseph and Rachael, easy was the panel installation process was smooth. Recently inverter was only generating 30% power. It has been fixed now. Installer was not that impressive as he took around 8 weeks to come and fix the issue.
1 comment
Sunboost T.Sunboost
Hi Ghulam,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us and apologise for the time taken by the installer t...
Clean and efficient
The installation took only 5 hours and no drama ! Courteous team clean and very polite and friendly. I wish everyone to share the same experience.
Looking forward to stop paying for electricity.
1 comment
Sunboost T.Sunboost
Hi Francois,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We...
Laini
- 2 reviews
Sunboost has delivered a professional service
We just had our solar panels installed this week, and so far, so good. We've been very happy with the communication and the process has been very smooth. The team in the office are very responsive, and return emails and calls almost immediately. The installation team were polite, organised, and cleaned up after themselves.
1 comment
Sunboost T.Sunboost
Hi Laini,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We ho...
ShivaSydney, NSW
- Verified customer
Friendly team
Extremely happy with the team both onsite and in office. Installation team did a great job and our solar panels were up and running by the end of the day. Thanks Sunboost.
1 comment
Sunboost T.Sunboost
Hi Shiva,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We ho...
Find out how Sunboost compares to other Solar Panel Installers
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Great service Noah very helpful and prompt service.
Very helpful and quick to respond to ails. Workman on time and efficient. Easy to contact and called before arriving to make sure home. After service good and checking if everything is going ok.
1 comment
Sunboost T.Sunboost
Hi Kristen,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We ...
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PaulMurray Region, NSW
So easy
The whole process from start to finish was just so easy. We were assigned a great sales person (Derick) who answered all of our questions and there was no pressure to sign up and buy the product until we were 100% satisfied.
The installation team was equally as profession and had the job done in no time again keeping us informed as to what and when things were happening.
1 comment
Sunboost T.Sunboost
Hi Paul,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We hop...
EddieIllawarra, NSW
Look no further!
They helped and assisted me every step of the way. Provided me with a deep understand of solar, and Tony was fantastic.
Installation simple and the team always kept me up to date.
Highly recommend them.
1 comment
Sunboost T.Sunboost
Hi Eddie,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We ho...
Sunboost product review
The guys who came for the installation were good and did a great work..Informed to confirm if someone will be home for the installation..they couldn't come on the actual day but informed me of same
1 comment
Sunboost T.Sunboost
Hi Sharina,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We ...
SB231952 Raymond
I was having issue in Wifi and try to set up but won't be able to do it. I rang sunboost Raymond helped me through step to step and its really amazing and easy. Thanks raymond and sunboost
1 comment
Sunboost T.Sunboost
Hi Ian,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We hope...
Leo B.
- 2 reviews
Happy with the installation
A few days before they installed the solar. I have no issues and they explained to me what is going to happen during the installation. And after the installation. And they call for follow-up.
1 comment
Sunboost T.Sunboost
Hi Leo,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We hope...
Find out how Sunboost compares to other Solar Panel Installers
Know better, choose better.
John Mc Cormick
- 2 reviews
A Fault with the system
We had a problem with the system not working< we contacted Jasper and within two days he arranged to have it checked and repaired as the system was still under warranty.
Thank you again Jasper great job.
1 comment
Sunboost T.Sunboost
Hi John,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We hop...
Get quotes from Solar Panel Installers servicing your area
Answer a few questions about your needs and receive up to 3 quotes.
Excellent
It was a good company very helpful. They did answer to all our questions. I would recommend to my friends . Really appreciate your service and we’ll organised. Starting from sales till installation great job guys.
1 comment
Sunboost T.Sunboost
Hi Anjela,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We h...
RubyHunter Region, NSW
Great Service
So excited with the installation of solar panels on my new home and can't wait to see the benefits. This company was recommended to me and after other company consultations, Sunboost came out on top for cost, information and installation availability. The team who installed the panels contacted me beforehand to ensure installation date and time were suitable, turned up on time, were friendly, informative, cleaned up after themselves and installed the system in a timely manner. In fact they were awesome. After installation there have been th...
Read moreree technicians from Sunboost who have contacted me to ensure I am happy with the product installation. Great follow-up appreciated. I look forward to the savings once I have been hooked up to Electricity.1 comment
Sunboost T.Sunboost
Hi Ruby,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We hop...
Andrew M
- 2 reviews
- 1 like
Great decision
No complaints here. Installation no problems whatsoever. Working perfectly. Had a few reservations before deciding to install solar, but Im now very happy with the decision I made. Thumbs up all round.
1 comment
Sunboost T.Sunboost
Hi Andrew,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
We h...
BillMurray Region, NSW
Next power bill was in $$ CREDIT
Installation took a while but was clean, quick, and hassle free. The design maximised our solar output and with some small adjustments to our daily power usage (i.e. dishwasher timers etc) our next power bill went from $450+ to Zero. Matthew was great to deal with, professional and prompt, I've recommended to others already! :)
1 comment
Sunboost T.Sunboost
Dear Customer,
Thank you for taking out time to put up a review for us! We are happy to learn that you had such a great experience while dealing with us. It is indeed a pleasure to have you on board.
...
Questions & Answers
JohnnyThundersasked
I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).
The installers made some comments about the need to run conduit and have an electrician to install.
Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.
I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.
Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.
1 answer
One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.
I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system
Paul J.asked
We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?
7 answers
I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.
Rachael
Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.
QLDZDRasked
is there hidden extra charge for houses with 3 phase electricity?
2 answers
Sunboost T.Sunboost
Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.
Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”
Details
Category | Solar Panel Installers and Solar Retailers |
---|---|
After Sales Service | Yes |
Solar Connection Type | Grid-Connected and Hybrid |
Services Provided | Installer and Solar Product Retailer |
Clean Energy Council Recognition | None |
Solar Connection Type | Grid-Connected and Hybrid |
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Sunboost T.Sunboost
Hi Brian,
Read more looking into it and will update you soon on the progress with your solar Installation. Regards, Sunboost Online.We apologize for the inconvenience caused to you whilst dealing with us. We assure you that this is not a common sunboost practise. Thank you for mentioning your quotation number. We will be...