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Sunboost

Sunboost (page 4 of 132)

4.5 from 3,876 reviews · View Statistics

Reviews

  • Value for Money
    4.6 (2,358)
  • Product Quality
    4.6 (2,199)
  • Return Claim MadeYes (34) · No (2,545)
  • Customer Service
    4.6 (2,483)
  • Warranty Claim MadeYes · No (2,621)
  • Purchase Price$4,278.35
  • Timeliness
    4.6 (733)
  • Job Satisfaction
    4.7 (704)
  • Rates and Fees
    4.6 (670)
  • Installation
    4.7 (2,259)
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Murra

Murra

  • 2 reviews

SB239394 - Excellent Service by Kevin

published

We had issue with our shine phone application and i talked with Kevin, he walked me through the process and we got this working, Many thanks to Kevin & Sunboost. Happy with entire process.

1 comment
Sunboost
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Boo boo

Boo booWide Bay-Burnett, QLD

Solar

published

All sort a few issues with the contractor braking a panel then Sunboost were trying to pay me out $75 for the panel which we had a horrible time explaining n”no pay out” but in the end it’s all done. Took a long time between organising and installing.

1 comment
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SOnia

SOniaMetropolitan Adelaide, SA

Best purchase and Sunboost made it so simple

published

We'd been considering solar panels for a few years and decided to make a serious enquiry. We were referred to Sunboost by a friend who we knew had done a lot of research into solar panels and providers. Have to say we are 100% happy with our purchase. Sunboost made the process so easy, from sales through to installation the quality of service brilliant.

1 comment
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Barbara

BarbaraHunter Region, NSW

lost Isolarclous pass codes

published

Communication has been excellent and the entire process has been great. arranging with trades people to install and connect was arranged and carried out smoothly. The company has conducted them selves in a very professional manner.

1 comment
Sunboost
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Great. Neat, Tidy Install

published

Easy To deal With. Was done very Promptly. Easy to contact and get a hold of. The process was very simple. Panels are very effective. Neat tidy Job with no Mess.

1 comment
Sunboost
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So nice, friendly and professional people

published

I often ask about Assisstance or information I have already received but I lost. People who I contact are not only helpful but very polite and patient. Thank you very much for that. I appreciate their attitude and respect. Thank you.

1 comment
Sunboost
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Good service

published

Good service from everyone.Every one I have spoken to is helpful at every step.
I will refer to friends and family.
Installer who came in to install our solar panels is very professional and excellent communications.

1 comment
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Excellent service-unbelievable quick and professional

published

Installation of Solar panels via Sunboost was so easy, quick and professional that I would highly recommend to anyone who is planning to have solar to go with Sunboost.
They kept in loop all the time, advising of next steps and they have even completed work before it was due,
Great work guys, keep a good work.

1 comment
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Very good system can't wait for the savings

published

Panel installation went without a hitch and look great installers very professional and helpful.
No problems with this company and very easy to deal with and would have no problems with recommend this company in future.

1 comment
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Leighton S.

Leighton S.Wide Bay-Burnett, QLD

  • 2 reviews

The worst company I have yet to deal with

published

Called up about the pending installation, get told over a couple months I’ll get a call back. Never once got a call back. Just wanting final quote.. On the phone to the installation manger, get told he will send me an email because every part of my journey was made difficult by bad service. He never sent the email or better yet still didn’t send me the final quote after they got here on site to check the job out. (This is for a double installation)

Without going into too much detail, I can’t think of a worse company to deal with over the phone.

1 comment
Sunboost
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clay

claySouth East Queensland, QLD

  • 2 reviews
  • 4 likes

Do your home work on this company before using

published
1 comment
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Kim

KimIllawarra, NSW

Fantastic Service

published

The installation process was very easy, the installers were fantastic and left everything neat and tidy. From start to finish everyone I have dealt with at Sunboost has been very friendly and easy to deal with. I would highly recommend this company.

1 comment
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John

JohnPeel, WA

  • 2 reviews

A great process from start to finish

published

Sunboost had great reviews and we were very happy we chose them. Sales and installer staff were polite informative. The immediate result was 4 times better than our previous system.

1 comment
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Sooty P.

Sooty P.South East Queensland, QLD

Great service

published

Great service. The technician arrived when he said he would. If there was going to be a delay, he was in contact with us. No we have had no issues.

1 comment
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Velvet S.

Velvet S.Tasmania

Solar

published

I was kept well informed from ordering solar panels to having them installed. All people that spoke to me were polite and helpful explaining the process. Having the online portal to check progress was easy to use.

1 comment
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Great Customer Service

published

The original installation couldn't be activated as some of the wiring wasn't done correctly. That was quite disappointing and the Energex electrician who logged the defect notice called it sloppy work.

However, Emilia from Sunboost was helpful in getting this resolved and constantly kept me informed.

1 comment
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Jan G.

Jan G.Queensland

  • 2 reviews

was considering contacting this company again after failed installation from another company

published

After failed install from another company I was considering returning to this company after having received a quote prior to other company. So glad I read the negative reviews -seems like I would have been in a whole world of hurt yet again. Do not bother to contact me as I have no interest in dealing with yet another dodgy business

1 comment
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Great

published

Panel installation was quick
We had an issue with inverter due to lightning strike the process for repair was extremely professional. Customer service were very helpful including every thing the insurance co required

1 comment
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My contribution to clean energy.

published

The panel installation was seamless throughout, times were proposed,I was notified of arrival times by email and phone calls and apart from some banging and Hammer drill operation I would not have known an installation was taking place.
I have had no issues with the company so far.

1 comment
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Graham H.

Graham H.South East Queensland, QLD

  • 2 reviews

Saving money

published

Slight delay on installation but in the end all went well and was satisfactory. Changed equipment to our own requirement and was satisfied with the outcome. Installation was completed in a neat and tidy appearance.⁷

1 comment
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Page 4 of 132
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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