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Sunboost (page 4 of 5)
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Rahat K.Sydney, NSW
Great customer service by Wilson, Darren and Scott.
Great customer service. The installation team was very good as well . The sales team (Darren and Scott ) and the tech support team (Wilson) was very helpful. Thanks for the support.
1 comment
Oliver S.
- 2 reviews
- 1 like
- Verified customer
Excellent, until it failed to work after one day
Fantastic process from start to finish. The customer service is second to none and they were always on hand to help with anything. The installers were also excellent and were a pleasure to have around.
Great price and, so far, a very good product.
2 comments
Victor S.Sunboost
Hi Oliver,
Thank you for the review.
...
I’d like report since writing the review that our system has ceased to work. It only worked for 1 day before tripping out circuit board and cutting off power to our house. Still resolved since 24th D...
Read moreec. The customer service (based in India) hasn’t been able to solve the problem. Still no solar and this has been over a period of very hot weather. The service from Sunboost is very good while they are interested in selling you a product, but it certainly drops after the sale has been madechristineSouth East Queensland, QLD
Great
The staff have been very good and the company has addressed any issue that has arisen. They have acted promptly when i have contacted the company. I look ford to recommending this company
1 comment
Victor S.Sunboost
Hi Christine,
Thank you for taking the time to leave us a review! We are glad to hear we were able to give you such a great experience....
Read moreWe hope you enjoy the savings your solar system bring for many years to come. Regards, Sun Boost OnlineFind out how Sunboost compares to other Solar Panel Installers
Know better, choose better.
Excellent service
Installer made a mistake that was quickly rectified by Zara from sun boost. Very happy with communication and the whole process. I would recommend sun boost to anyone looking for solar.
1 comment
Victor S.Sunboost
Dear Valued Customer,
We appreciate your time to share the review. ...
Read moreWe have informed Zara about the feedback. Looking forward for a great savings on your power bill. Regards, Sun Boost OnlineGet quotes from Solar Panel Installers servicing your area
Answer a few questions about your needs and receive up to 3 quotes.
account set-up
Zara is a smooth operator,very professional, quick and prompt in resolving any sort of issues. I guess Sunboost is one of the best in current market when it comes to Solar plants.
App which gives the whole summary of Solar plant is very basic, needs an improvement as it does not provides all the details required.
1 comment
Victor S.Sunboost
Hi Vikas,
Thank you for the review.
...
RaagiSydney, NSW
- 2 reviews
Very good customer service & prompt action
Installation process is quite easy.....
Staff is very friendly & helpful..
They explained everything......
I had some issues after installation
After my email they take action very prompt..
It’s very impressive..
I would recommend to my family & friends..
1 comment
Victor S.Sunboost
Hi Raagi,
Thanks so much for your 5 star review. I'm so pleased we were able to rectify all of your concerns and have turned your experience back around....
Read more Enjoy all the savings your fantastic solar system will bring! Regards, Sun Boost OnlineProblem Fixed
We had solar panels installed 9 months ago, and had problems with the inverter going on and off grid during the peak time of the day. With wifi connection to my phone, I was able to monitor what was happening. With the diligent help of Morgan from Sunboost, the problem was found to be a faulty inverter. This has been replaced (at no cost to me) and now we are getting uninterrupted peak performance. Morgan's customer service has been amazing throughout. Despite the problems, I would recommend Sunboost - as the problems were not ignored but eventually solved.
1 comment
Victor S.Sunboost
Hi Trish
Thank you for reviewing us....
Read moreWe have shared your feedback with our team and they are equally happy whilst dealing with you. We are glad to know the inverter issue is now resolved and hope you enjoy the savings your solar system bring for many years to come. Regards, Sun Boost OnlineSolar panels have lowered my electric bills considerably
Installation was done in a professional and timely manner. Minor warranty work was required but taken care promptly. Sales, installation and warranty staff returned phone calls followed up on the work progress.
1 comment
Victor S.Sunboost
Hi Mike,
We appreciate your time to share the review. ...
Read moreWe have informed our team about the feedback. Looking forward for a great savings on your power bill. Regards, Sun Boost OnlineExcellent Warranty Service
Monika was sensational. My solar inverter had errors for months and Monika talked me through how to change the inverter setting to fix it via the telephone. Simple and easy. Peter.
1 comment
Victor S.Sunboost
Hi Peter,
Thank you for the review.
...
Find out how Sunboost compares to other Solar Panel Installers
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Great help from support staff
Installation was finished in 4-5 business days. There was some damage to the roof during installation but customer services staff (Monika) was extremely helpful. She has organised the damage to be fixed and stayed on the phone to set up the system.
1 comment
Victor S.Sunboost
Hi Ani,
Thank you for reviewing us....
Read moreWe have shared your feedback with our team and they are equally happy whilst dealing with you. We are glad to know you are happy with issue being resolved by our team. Regards, Sun Boost OnlineGet quotes from Solar Panel Installers servicing your area
Answer a few questions about your needs and receive up to 3 quotes.
RayHunter Region, NSW
- 3 reviews
- 1 like
Review from Ray. Very Happy with our setup.
Customer number 120385.
The panel install went well,no problems.
The controller fits well on our garage wall and looks good.
Sunboost have been easy to deal with.
We are now waiting on our electricity provider to connect the system to the grid,
September 24th 2019 Update: Small problem fixed
We had a small problem with our system.After one phone call Solar Boost had a technician visit us and he seems to have fixed the fault.We are very happy with the prompt response.
1 comment
Victor S.Sunboost
Hi Ray,
Thank you for reviewing us.
...
MungSouth East Queensland, QLD
excellent!
Installation was carried out very efficiently by two good tradesmen who was working straight away early morning. The monitoring was explained to me in an easy to understand way by staff at Solar Service Group. I'ld like thanks to Martin for great services.
SunBoost is fantastic.
1 comment
Victor S.Sunboost
Hi Mung,
Thank you for reviewing us.
...
Khan
- 2 reviews
- 1 like
Professional and Prompt
Noticed an issue with the inverter this morning showing status no generation. Called Sunboost and got in contact with Monika the service consultant who had been very helpful and fixed the issue swiftly. Thanks.
tacesterSydney, NSW
- 2 reviews
- Verified customer
Fast install and excellent post install service
I found Sunboost online and submitted an enquiry on their website. They offered me a great deal on a 6.6KW system with Trina Solar panels, accommodating my request to upgrade to a Huawei hybrid inverter at a reasonable price, $4,100 installed after rebate.
The contractors were out within a week of paying my deposit and I was generating in no time. Unfortunately, soon after install the inverter started throwing an error and I had to contact Sunboost for support. Monika at Sunboost customer support was extremely helpful and very responsive. She...
Read more arranged the trouble shooting with Huawei who were very quick to check the system logs and said it was an installer error. Monika then had the installer come out and check the system (which took the installer a couple of weeks), after which he concluded the inverter was faulty. Monika arranged a replacement inverter with Huawei which arrived the next day and a new installer swapped the unit the following day. All in all a good experience despite the inverter issues (these things happen). My only criticism would be that the original sales agents were quite pushy even though I had already made up my mind to purchase the system, they kept insisting that the advertised deal would end at the end of the month (May 2019) even though the same deal is advertised today. Quite typical and rather unnecessary sales pressure tactics. They were also quite pushy to get referrals from me. I suppose that's sales though. Overall, I am happy with the setup, the speed of service and the quality of the install.SabeeshHunter Region, NSW
Excellent
We had outstanding experience with sunboost.
Frank from sales very good. He is very prompt and always got the patience to answer all our questions. I highly recommend sunboost . The installation team also very nice and hardworking.
1 comment
Victor S.Sunboost
Hi Sabeesh,
Thank you for reviewing us....
Read moreWe have shared your feedback with our team and they are equally happy whilst dealing with you. We are glad to know you are happy with the entire process going solar with Sunboost. From start to finish. Regards, Sun Boost OnlineFind out how Sunboost compares to other Solar Panel Installers
Know better, choose better.
Amazing job.
Amazing job done by Trevor thelming, would definitely recommend to family members and friends, and great communication from Rex who helped us with the process of the installation went well there was no issues what so ever great job.
1 comment
Victor S.Sunboost
Hi Bianca,
Thank you for the review.
...
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DonoHunter Region, NSW
- 4 reviews
- 8 likes
Sunboost
I have had my sunburst solar system for over a year now, during this time I have been in contact with the company for various setup/update reasons. Each time I have received great service. We recently changed internet providers, which stopped my solar monitor from working. I spoke to Albert, and not for the first time, he had the issue sorted promptly to my complete satisfaction. Great product and importantly great after sales service, I highly recommend Sunboost. Pete.
1 comment
Victor S.Sunboost
Hi Dono,
Thank you for reviewing us.
We have shared your feedback with our team and they are equally happy whilst dealing with you....
Jonathan Y.Sydney, NSW
Do not go with sunboost if you want warranty for your system
I meant what I said in my title.
I have nothing good to say about Sunboost, all they want is their money after they tried to sell you their products.
After all, you will get a system that is poorly installed by their doggy, unqualified contractors. They had to come 3 times to complete the installation and still they didn't install the system properly. The installers came and said they didn't bring the racks to fit the panels and said they can install the panels first and come back to re-fit the racks later on. After numbers of contacting thei...
Read morer so called customer service or technical department they finally send out the "boss" of the installer to check the installation. Then all he could have told me is there is nothing he can do about re-fitting the racks because it has already been installed. My solar system is not working to how it's supposed to work, most of the panels are gathering dust and collecting water because of the fitting angle of the panels are only 5 degrees. the "boss" of the installer told me I just need to get on the roof myself and clean it every few months? Like I need to do it myself to keep it clean. How crazy is that. I have the system fitted for almost 1 year and I have spent at least 6 months trying to have the issue rectified even through making a complaint to NSW fair trading. Only to get a reply back from fair trading saying that because they are not responding at all so they can not process my claim any further???kellie510Hunter Region, NSW
Excellent customer service with Zara
Very attentive customer service. Zara was able to quickly resolve our problems with our inverter. I had a personal phone number to contact Zara directly so I didn't need to call and be put through a million options each time i called. But Zara was always one step ahead and would call to make sure everything was going as planned. Excellent solar company to deal with.
1 comment
Victor S.Sunboost
Hi Kellie,
Thank you for taking the time to leave us a review! We are glad to hear we were able to give you such a great experience....
Read moreWe hope you enjoy the savings your solar system bring for many years to come. Regards, Sun Boost OnlineCustomerMid North Coast, NSW
- 2 reviews
28360- excellent services
Adam was great to deal communication was good and when the installer said he would be there he was we are very happen with this company I would to recommend this company
Thankyou
Donna & Anthony
1 comment
Victor S.Sunboost
Dear Valued Customer,
Thank you for taking the time to leave us a review! We are glad to hear we were able to give you such a great experience....
Read moreWe hope you enjoy the savings your solar system bring for many years to come. Regards, Sun Boost OnlineQuestions & Answers
JohnnyThundersasked
I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).
The installers made some comments about the need to run conduit and have an electrician to install.
Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.
I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.
Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.
1 answer
One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.
I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system
Paul J.asked
We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?
7 answers
I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.
Rachael
Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.
QLDZDRasked
is there hidden extra charge for houses with 3 phase electricity?
2 answers
Sunboost T.Sunboost
Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.
Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”
Details
Category | Solar Panel Installers and Solar Retailers |
---|---|
After Sales Service | Yes |
Solar Connection Type | Grid-Connected and Hybrid |
Services Provided | Installer and Solar Product Retailer |
Clean Energy Council Recognition | None |
Solar Connection Type | Grid-Connected and Hybrid |
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Victor S.Sunboost
Hi Rahat,
Thank you for taking the time to leave us a review! We are glad to hear we were able to give you such a great experience....
Read moreWe hope you enjoy the savings your solar system bring for many years to come. Regards, Sun Boost Online