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Sunboost

Sunboost (page 4 of 5)

4.5 from 3,876 reviews · View Statistics

Reviews

  • Value for Money
    4.2 (78)
  • Product Quality
    4.0 (78)
  • Return Claim MadeYes (28) · No (59)
  • Customer Service
    4.3 (88)
  • Warranty Claim MadeYes (93) · No
  • Purchase Price$3,686.91
  • Timeliness
    4.1 (34)
  • Job Satisfaction
    4.2 (34)
  • Rates and Fees
    4.1 (29)
  • Installation
    4.3 (75)
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Rahat K.

Rahat K.Sydney, NSW

Great customer service by Wilson, Darren and Scott.

published

Great customer service. The installation team was very good as well . The sales team (Darren and Scott ) and the tech support team (Wilson) was very helpful. Thanks for the support.

1 comment
Sunboost
Victor S.Sunboost
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Oliver S.

Oliver S.

  • 2 reviews
  • 1 like
  • Verified customer

Excellent, until it failed to work after one day

published

Fantastic process from start to finish. The customer service is second to none and they were always on hand to help with anything. The installers were also excellent and were a pleasure to have around.

Great price and, so far, a very good product.

2 comments
Sunboost
Victor S.Sunboost
Oliver S.
Oliver S.
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christine

christineSouth East Queensland, QLD

Great

published

The staff have been very good and the company has addressed any issue that has arisen. They have acted promptly when i have contacted the company. I look ford to recommending this company

1 comment
Sunboost
Victor S.Sunboost
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Excellent service

published

Installer made a mistake that was quickly rectified by Zara from sun boost. Very happy with communication and the whole process. I would recommend sun boost to anyone looking for solar.

1 comment
Sunboost
Victor S.Sunboost
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account set-up

published

Zara is a smooth operator,very professional, quick and prompt in resolving any sort of issues. I guess Sunboost is one of the best in current market when it comes to Solar plants.

App which gives the whole summary of Solar plant is very basic, needs an improvement as it does not provides all the details required.

1 comment
Sunboost
Victor S.Sunboost
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Raagi

RaagiSydney, NSW

  • 2 reviews

Very good customer service & prompt action

published

Installation process is quite easy.....
Staff is very friendly & helpful..
They explained everything......
I had some issues after installation
After my email they take action very prompt..
It’s very impressive..
I would recommend to my family & friends..

1 comment
Sunboost
Victor S.Sunboost
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Problem Fixed

published

We had solar panels installed 9 months ago, and had problems with the inverter going on and off grid during the peak time of the day. With wifi connection to my phone, I was able to monitor what was happening. With the diligent help of Morgan from Sunboost, the problem was found to be a faulty inverter. This has been replaced (at no cost to me) and now we are getting uninterrupted peak performance. Morgan's customer service has been amazing throughout. Despite the problems, I would recommend Sunboost - as the problems were not ignored but eventually solved.

1 comment
Sunboost
Victor S.Sunboost
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Solar panels have lowered my electric bills considerably

published

Installation was done in a professional and timely manner. Minor warranty work was required but taken care promptly. Sales, installation and warranty staff returned phone calls followed up on the work progress.

1 comment
Sunboost
Victor S.Sunboost
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Excellent Warranty Service

published

Monika was sensational. My solar inverter had errors for months and Monika talked me through how to change the inverter setting to fix it via the telephone. Simple and easy. Peter.

1 comment
Sunboost
Victor S.Sunboost
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Great help from support staff

published

Installation was finished in 4-5 business days. There was some damage to the roof during installation but customer services staff (Monika) was extremely helpful. She has organised the damage to be fixed and stayed on the phone to set up the system.

1 comment
Sunboost
Victor S.Sunboost
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Ray

RayHunter Region, NSW

  • 3 reviews
  • 1 like

Review from Ray. Very Happy with our setup.

published

Customer number 120385.
The panel install went well,no problems.
The controller fits well on our garage wall and looks good.
Sunboost have been easy to deal with.
We are now waiting on our electricity provider to connect the system to the grid,

September 24th 2019 Update: Small problem fixed

We had a small problem with our system.After one phone call Solar Boost had a technician visit us and he seems to have fixed the fault.We are very happy with the prompt response.

1 comment
Sunboost
Victor S.Sunboost
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Mung

MungSouth East Queensland, QLD

excellent!

published

Installation was carried out very efficiently by two good tradesmen who was working straight away early morning. The monitoring was explained to me in an easy to understand way by staff at Solar Service Group. I'ld like thanks to Martin for great services.
SunBoost is fantastic.

1 comment
Sunboost
Victor S.Sunboost
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Khan

Khan

  • 2 reviews
  • 1 like

Professional and Prompt

published

Noticed an issue with the inverter this morning showing status no generation. Called Sunboost and got in contact with Monika the service consultant who had been very helpful and fixed the issue swiftly. Thanks.

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tacester

tacesterSydney, NSW

  • 2 reviews
  • Verified customer

Fast install and excellent post install service

published
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Sabeesh

SabeeshHunter Region, NSW

Excellent

published

We had outstanding experience with sunboost.
Frank from sales very good. He is very prompt and always got the patience to answer all our questions. I highly recommend sunboost . The installation team also very nice and hardworking.

1 comment
Sunboost
Victor S.Sunboost
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Amazing job.

published

Amazing job done by Trevor thelming, would definitely recommend to family members and friends, and great communication from Rex who helped us with the process of the installation went well there was no issues what so ever great job.

1 comment
Sunboost
Victor S.Sunboost
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Dono

DonoHunter Region, NSW

  • 4 reviews
  • 8 likes

Sunboost

published

I have had my sunburst solar system for over a year now, during this time I have been in contact with the company for various setup/update reasons. Each time I have received great service. We recently changed internet providers, which stopped my solar monitor from working. I spoke to Albert, and not for the first time, he had the issue sorted promptly to my complete satisfaction. Great product and importantly great after sales service, I highly recommend Sunboost. Pete.

1 comment
Sunboost
Victor S.Sunboost
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Jonathan Y.

Jonathan Y.Sydney, NSW

Do not go with sunboost if you want warranty for your system

published
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kellie510

kellie510Hunter Region, NSW

Excellent customer service with Zara

published

Very attentive customer service. Zara was able to quickly resolve our problems with our inverter. I had a personal phone number to contact Zara directly so I didn't need to call and be put through a million options each time i called. But Zara was always one step ahead and would call to make sure everything was going as planned. Excellent solar company to deal with.

1 comment
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Victor S.Sunboost
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Customer

CustomerMid North Coast, NSW

  • 2 reviews

28360- excellent services

published

Adam was great to deal communication was good and when the installer said he would be there he was we are very happen with this company I would to recommend this company
Thankyou
Donna & Anthony

1 comment
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Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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