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Sunboost

Sunboost (page 4 of 133)

4.6 from 3,894 reviews · View Statistics

Reviews

  • Value for Money
    4.6 (2,391)
  • Product Quality
    4.6 (2,234)
  • Return Claim MadeYes · No (2,657)
  • Customer Service
    4.6 (2,512)
  • Warranty Claim MadeYes (59) · No (2,560)
  • Purchase Price$4,256.17
  • Timeliness
    4.6 (743)
  • Job Satisfaction
    4.7 (713)
  • Rates and Fees
    4.6 (674)
  • Installation
    4.7 (2,287)
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Jeremy P.

Jeremy P.Northern Region, NSW

Excellent customer service

published

I struggled, so I called customer service and spoke to Barry, he explained things and made the installation process so much easier and painless, finally after several different attempts and a new dongle it is now working perfectly. Thank you Barry for all your help and support

1 comment
Sunboost
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Ever Power Solar

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Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

272 reviews
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GLENN

GLENNSouth East Queensland, QLD

  • 2 reviews

Communication from beginning to end

published

Kept us informed every step of the way.. fast installation by local installers who were polite and hard working.
We couldn't fault the value for the money Sunboost has provided
5 stars

1 comment
Sunboost
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lynleygrigg

lynleygriggMetropolitan Adelaide, SA

Cancellation

published

So I rang Sun Boost to enquire about the Tier 1 special advertised on TV. I was not intending to sign up that day but by the end of the phone call paid a $200 deposit to lock it in.
As I had not yet moved into my property, I decided to cancel until I knew what the cost of my bills would be.
I rang the company thinking I bet I have a battle on my hands getting my deposit refund .. I was so wrong.
My deposit was immediately refunded, no questions asked.
For this reason, I will be ringing them again when I am ready.
Thanks Sun Boost.

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Very friendly and clear technical support from Duke

published

Duke guided me to every step to setup the mobile phone app for my solar power monitoring. It was accurate, easy to follow instructions. Very happy with the purchase from Sunboost.

1 comment
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SB228428 - Lightning fast Service by Raymond

published

I have issue with my inverter and i reported to sunboost on Sunday. Raymond called me back today and updated me he organized some one to inspect the system. That was amazing installer just visited quickly in couple of hour and resolve the issue Thanks Raymond and sunboost i will surely recommend to my friends.

1 comment
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banter

banterSydney, NSW

  • 34 reviews
  • 28 likes
  • Verified customer

You are my sunshine ..... but not likely!

published
1 comment
Sunboost
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

272 reviews
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Nicole Herbert

Nicole Herbert South East Queensland, QLD

Easy and perfect

published

The whole process was so easy and efficient. We have had no issues what so ever. Joe, was super helpful and customer service was fantastic. From my first phone call, I was always treated with respect

1 comment
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Joe

JoeSouth East Queensland, QLD

inverter replacement

published

great company to deal with i was notified with accuracy of timeframe which everything was going to be installed
my sunboost coordinator Kevin was attentive to the process and very helpfull at all times

1 comment
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Ray

RaySouth East Queensland, QLD

This is great

published

From start of contacting Sunboost to finish everything has been great. We will have no problem recommending this to our family and friends. We hope future service is as good as what we have had.

1 comment
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Job well done

published

Good installation great job, excellent customer service, highly recommend Sunboost to any one who asks. Customer service was very very good. The install started on the Friday they were finished without any issues.

1 comment
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Installation excellent

published

Installers were very professional, worked very hard and had the whole thing done in 5 hours! Installer suggested best position for electricity production. System is producing much more than expected.

1 comment
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Rochelle

RochelleWide Bay-Burnett, QLD

239289 - Overall wonderful service.

published

Kevin and the team were incredibly good. Knowledge about the product is outstanding. Very pleasant experience. I have referred Sunboost to my friends who want the benifits of going solar.

1 comment
Sunboost
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

272 reviews
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Cayla

CaylaMetropolitan Adelaide, SA

Simple, easy and friendly

published

Called up for a quote, they were very polite and friendly. The wait for installation was minimal and the installation itself was quick and easy. The staff kept in touch and always let me know what was happening during the process.

1 comment
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Murra

Murra

  • 2 reviews

SB239394 - Excellent Service by Kevin

published

We had issue with our shine phone application and i talked with Kevin, he walked me through the process and we got this working, Many thanks to Kevin & Sunboost. Happy with entire process.

1 comment
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MJJ

MJJSydney, NSW

Attentive and patient

published

Duke Listened and patiently responded to questions, clear communication for problem solving, stayed with me on the phone until resolved, polite and respectful. Enabled me to call back to resolve

1 comment
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Boo boo

Boo booWide Bay-Burnett, QLD

Solar

published

All sort a few issues with the contractor braking a panel then Sunboost were trying to pay me out $75 for the panel which we had a horrible time explaining n”no pay out” but in the end it’s all done. Took a long time between organising and installing.

1 comment
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Barbara

BarbaraHunter Region, NSW

lost Isolarclous pass codes

published

Communication has been excellent and the entire process has been great. arranging with trades people to install and connect was arranged and carried out smoothly. The company has conducted them selves in a very professional manner.

1 comment
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Good service

published

Good service from everyone.Every one I have spoken to is helpful at every step.
I will refer to friends and family.
Installer who came in to install our solar panels is very professional and excellent communications.

1 comment
Sunboost
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

272 reviews
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Excellent service-unbelievable quick and professional

published

Installation of Solar panels via Sunboost was so easy, quick and professional that I would highly recommend to anyone who is planning to have solar to go with Sunboost.
They kept in loop all the time, advising of next steps and they have even completed work before it was due,
Great work guys, keep a good work.

1 comment
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Very good system can't wait for the savings

published

Panel installation went without a hitch and look great installers very professional and helpful.
No problems with this company and very easy to deal with and would have no problems with recommend this company in future.

1 comment
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Page 4 of 133
See all Sunboost reviews

Questions & Answers

JohnnyThunders

JohnnyThundersasked

I was told installation would happen on 12 January. Three installers showed up and scoped the job (this is something other companies do BEFORE the date of installation and, if they are operating professionally, BEFORE they agree the price).

The installers made some comments about the need to run conduit and have an electrician to install.

Today (Saturday) I had a call with Sunboost telling me the job would cost a further $500 because it would take a day to install the wiring to the inverter and meter box. There was some (gobsmacking) comment regarding if it were not installed according to legal requirements, I could not use the solar system if it were inspected by relevant authorities.

I explained I had been offered a price, agreed a contract, expected the system would be installed in accordance with legal requirements and I would not be paying a cent more. I have asked Sunboost to send me a firm plan regarding installation by Monday, at the agreed price and, if not, I advised Sunboost I would have to consider my options.

Completely unsatisfactory performance to date. Hopefully Sunboost will redeem itself.

1 answer
Beachy
Beachy

One of the 3 installers was the electrician on my job. They cant install it without an electrician. I had my site inspection on the day of install ebven after I asked for one prior. The electrician used conduit to run wire which is a requirement for all cabling anyway.

I did have another company come and do a site inspection but the person who came was rude and basically told me he was wasting his time with me. He also quoted almost 3 times the price for a similar system

Paul J.

Paul J.asked

We signed our contract with Sunboost on 13/11/2020 and paid our $200 deposit. We were supposed to get the system installed before Christmas but Sunboost Reps would just ring a day before installation and cancel. We have made endless calls to them and been transferred to installers who tell you that they will be coming to install and then they don’t turn up. Then we were told that our house was too high for the installers. We complained and was told that a representative from the installers would come and have a look at our house today then install the next day. We are still waiting. I wonder if Alan Border knows how this company really operates?

7 answers
Jay mistry
Jay mistry

I didn’t have such issues. We had few cancellation due to rain on those dates . Who was the sales person. We had Mark. Talk to him and he will sort you issues.

Antony Michael
Antony Michael

Rachael

Paul J.
Paul J.

Sunboost don’t let you talk to anyone but who they want you to talk to. It would be a waste of time asking for Mark. He probably doesn’t handle my area. We are in North Brisbane.

QLDZDR

QLDZDRasked

is there hidden extra charge for houses with 3 phase electricity?

2 answers
Sunboost
Sunboost T.Sunboost

Dear Customer,
We wish to inform you that there is no hidden cost for 3 phase Electricity supply, provided it is informed while quoting itself.
Regards,
Sunboost Online.

Wei L.
Wei L.

Oh well, you probably forgot to mention that, customer need to pay 300 deposit in order to secure the lowest price. Then it is wonderfully come with 10 days cooling period. customer will get REFUND with cooling period. Amid fee $150 apply. Wow easily, regardless what, sunboost gets 150 with every customer that they loop in thro “10 days cooling period”

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid

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